Gibbs Gillespie Ruislip reviews

★★★★★ 4/5

Google

Sarah & her team have found some great tenants for me. All the staff are friendly & professional too - vital with all the paperwork & requirements that letting requires these days! The back office system could be improved as it gave me a different point of contact with every prospective tenant - so there was no overview of the energy supplier change & multiple check-in inventory charges due to postponed & aborted tenant check-ins. And it didn't recognise a foreign tenant's substantial deposit as it was £6 short - leading to avoidable issues at check-in. However, a new tenancy with a good (foreign) tenant was successfully done even with a Covid lockdown & isolation and a merger of the letting agent 🙂

Rupe · 27 August 2021

★★★★★ 5/5

Trustpilot

Very satisfied

I have found Josh to be very professional and always available on the phone if I have any queries or concerns.I'm very happy with the photos taken of the house they're very well presented and shows off the properties potential.

Nicole · 30 October 2024

★★★★★ 5/5

Trustpilot

Paul Tindley went above and beyond

Paul Tindley was exceptional in helping us close our sale in a an extremely time constrained situation. From start to finish, he led a professional process, helping us achieve our target offer region and get us over the line in a very stressful situation. He added the personal touch of always making himself available to speak and in terms of follow through, he went above and beyond.

Kish · 18 December 2020

★★★★★ 5/5

Google

I had a great experience with Daniel at the Ruislip branch, he recommended a flat that was just the right fit, and from then onwards it as a smooth transition into moving in. He answered all my questions promptly and was extremely informative. I couldn’t thank him enough!

Chloe · 22 August 2025

★★★★★ 5/5

Trustpilot

Professional and proactive

Moving is very stressful for all of us, Gibbs Gillespie is very hands on, proactive and really helpful all the way, effective communication with both buyer and myself, I felt ease because I always know I can trust them, especially my move manager Luca.

Sam · 30 September 2023

★★★★★ 5/5

Trustpilot

So far so good !

We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.

Mr · 6 February 2017

★★★★★ 5/5

Trustpilot

So far so good !

We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.

L · 6 February 2017

★★★★★ 1/5

Trustpilot

The worst Estate Agent that I have ever…

The worst Estate Agent that I have ever dealt with. Please avoid this estate agent at all cost. We viewed 3 properties with this estate agent.The first two properties we viewed the sales negotiators didn't have any clue about the property. The first guy didn't even know where the boiler was. So useless and incompetent. The third property that we were meant to view, the estate agent didn't even turn up. Called them whilst at the property and only to be told that someone made an offer a few days ago. Their level of professionalism is beyond me. The branch managers Oliver Squires and Tim Buckley are the worst, rude and very unprofessional.Since the agent has decided to comment, I will add the following.I find it mind boggling that you have the decency to say you want to make things right when a complaint was raised with your managers and nothing was done, apart from being rude and unprofessional.I really wouldn't recommend Gibbs to my worst enemy!

Tina · 16 July 2021

★★★★★ 5/5

Trustpilot

An honest and considerate company to deal with

An absolute pleasure to deal with Gibbs Gillespie Pinner branch. I mostly interacted with Victoria Wharton in regards to letting my house. Not only she was approachable, she always came back with an answer when she said, she will. Gibbs Gillespie kept me well-informed from the beginning until my house was rented to suitable tenants. I am truly happy with their service and would happily and confidently recommend them to anyone.

Aakash · 9 October 2022

★★★★★ 5/5

Google

Leonie at Gibbs and Gillespie was very welcoming on the viewings and very professional in her job role. Leonie made the move much easier then anticipated, she was extremely organised and very informative about the property. I would Highly Recommend Gibbs Gillespie due to this experience. Thanks again Leonie you was very Helpful throughout the journey.

Ryan · 27 August 2022

★★★★★ 1/5

Trustpilot

A Shambolic estate agent

Ever since being interested in a particular property two representatives in Uxbridge branch from this estate agents countlessly harassed the family. Constant calls,emails. Even though the estate agent knows that as a formality with legal paperwork takes time ie bank paperwork. But the estate agents representatives were just pushy and had no acknowledgement of how the pandemic has had a huge impact on paperwork or any form of legal matters.Not just that when a property has huge defects and not acknowledging that a buyer will not risk their own health,wealth in a hazardous property but instead the estate agent just threatens the buyer oh we will put it back on the market.I understand the seller's their circumstances but no this estate agent is utterly a shambles and please DOOO NOT EVER GO THROUGH THIS ONE AGAIN

Anonymous · 22 April 2021

★★★★★ 1/5

Trustpilot

Do not trust their words, get everything in writing so you can throw it back at them when the time comes.

Encouraged us to put an offer for a property which already had an offer without informing us about the contract race. The day other buyer signed the exchange of contracts, they call us and inform that the property is no longer available and we are sorry you missed out on it. Absolutely horrible ethics from their Uxbridge branch team especially by Tommy and Dareen. Will never use them again. Thanks for the great experience guys! 2 months of wasted time and money.Edit - Since they have replied, here is the fact. "They were made aware of the existing offer by us within a week of us putting the offer on the property." They said the existing offer did not exist and hence we went through with the process. The contract race was mentioned to us in writing by the seller's solicitor which we had informed your company about. Sorry to say but failure to do your research and being incompetent does not help working tirelessly. Good luck

Neeraj · 1 February 2021

★★★★★ 5/5

Trustpilot

Kaitlyn Young ​​​​

Fast response and detail information

Ray · 14 November 2025

★★★★★ 5/5

Trustpilot

Great move manager

Kasia was excellent in keeping us informed of progress and in chasing solicitors. She also provided some helpful documents faster than our solicitor.

CollectPlus · 1 July 2022

★★★★★ 1/5

Trustpilot

Slimy, not trustworthy agents

Slimy, not trustworthy agents. Do not use. Or if this is the only choice, have everything in writing and complain to TPO straight away. They advertised to me and my daughter, "A stylish property in a waterside development with a balcony overlooking the river’ for quite a decent amount of money. After I signed the contract for 12 months and moved in, the property was surrounded by scaffolding. The agency pretended they had no clue about it even though they were physically located in the same building, as if they just came to work one day and "Oops, there is scaffolding!" Imagine the stress for me and my daughter of constructors looking into our bedroom! Luckily, a property ombudsman, who considered my complaint, awarded me a compensation for: The Agent did not provide us with the relevant information about the property, failed to request material information etc. The ombudsman concluded that "it is evident that this matter has caused significant aggravation and distress" to me and my daughter which "could have been avoided if the proper process had been followed". Overall, never trust this agency. If you do not have other choices, have everything in writing: your offer, your requirements for the property, etc. If they violate your rights, file a complaint with the property ombudsman (TPO) straight away.

Helen · 18 April 2024

★★★★★ 5/5

Google

Quick service and efficient thanks to Lily Kavanagh. Property proposition matching the initial request. House to rent identified at the very first visit.PositiveResponsiveness, Quality, Professionalism, Value

Hubert · 11 January 2022

★★★★★ 1/5

Trustpilot

They are the worst estate agents

They are the worst estate agents. I had experience with letting a house through them. after leaving the property they put unnecessary charges on me. I was asked to pay another £120 if I want to contest the charges. I paid them the full amount in their account through their portal but they kept sensing me email reminder of payment three times a day. Final they referred me to debt collecting agency but did not bother to check with their accounts team. Please avoid them as they are very proud, unprofessional and liars. They will speak nicely to you and promise to call you back but never call back.

Rahul · 8 April 2024

★★★★★ 5/5

Trustpilot

Sales Manager JH and Team

JH and his team at Uxbridge attracted three offers for our property within a single open day showing, they meticulously tracked every aspect of the sale with urgency, detail and professionalism. I had the property professionally and independently valued by Chartered surveyors so was pleasantly surprised when Gibbs closed the sale 30% above the valuation during what developed into an unsettled market. Thank you for outperforming our best expectations.

Customer · 19 August 2022

★★★★★ 1/5

Trustpilot

Worse experience ever.

Worse experience ever.This about a particular agent of the Stanmore branch, let's call him Mr X since he never even introduced himself. Let me clarify, this was during the pandemic and he didn't wore a mask, gloves nor had any kind of hand sanitizer with him.The agent was super unknowledgeable. He wasn't able to answer a single question for the property. He didn't even have all the keys with him, had no idea about the condition of the property, status of active charges,... He literally threw us out of the property after 18min (random) since another couple had a viewing booked.Please do us all a favor and find a different job. Preferably something not involving human interaction.Extra NoteThank you Adam for quick replyThis was a 2bed house at Douglas Cl, Stanmore HA7 3SP, UKViewing was at 14:30, Saturday 12 September 2020

MrT · 21 September 2020

★★★★★ 1/5

Trustpilot

Misguided expensive mistake

Due to covid and falling on very difficult times monetarily, I turned to "the experts" for advice on the possibility of getting out of my tenancy early. I was told several times that my landlord had not signed the new tenancy and was happy to proceed on a month by month basis, on that basis I have put down a holding deposit on a new flat only to be told by Gibbs Gillespie Ruislip that I am still under contract and that they "made a mistake" because there are 2 similar properties on the same road and the agent got them mixed up. Totally unethical and unfair, not even an apology or full acceptance of their mess up

Matthew · 19 September 2020

★★★★★ 1/5

Trustpilot

Would rate 0 only if it was allowed

Would rate 0 only if it was allowed, check out exp and getting the deposit back with Gibbs has been nothing short of a nightmare. After several follow ups, landlord confirming that he has provided all the information requested by them, I'm still waiting to get my deposit back even after 4 weeks of vacating the house. I will strongly suggest to avoid this company at all cost.

Gaurav · 13 September 2022

★★★★★ 5/5

Trustpilot

Excellent service by Gibbs Ruislip

The support given to us by the whole team at Gibbs Ruislip was excellent. Particular thanks to Sinead and Elaine.

PM · 4 September 2022

★★★★★ 5/5

Trustpilot

First time seller

It was my first experience of selling a property, and the team at Gibbs Gillespie (Ruislip Manor) made the whole process smooth and transparent. I was kept well informed at every stage, and the team were all really helpful.

Helen · 28 August 2024

★★★★★ 1/5

Trustpilot

A great agency to repels tenants

I wish there was a way to warn landlords how many prospect tenants they are losing just because of the agents' attitudes. They have rules that I have never experiences before, like you must earn 30-35 times the rent? Fetch me guarantor just in case. Am I buying a property? I hope this reaches to landlords to open their eyes.Btw just don't take my word, try calling Ruislip branch, try to learn more about the property and first you have to answer all your financial life before you can actually get a positive answer. If you do call, please do not blame me after how you fell.Edit: Thanks for your reply, however even if I can pay in cash two years rent and run companies with huge turnover?? In the end I may not want to pay myself a huge wage after all? :) Just don't see your point, I believe you are losing really decent tenants with your rules. what can I say, that's your strategy.

Steve · 17 June 2020