Gibbs Gillespie Ruislip reviews

★★★★★ 1/5

Trustpilot

Terrible letting agents

Terrible letting agents. I have been with gibbs for over 10 years as a landlord and the past few years the service has gone downhill. Unprofessional and would not recommend.

Anjali · 5 November 2024

★★★★★ 1/5

Trustpilot

Disgusting people

Disgusting people, zero professionalism, they tried to extort money from me during the check-out of the apartment. Harrow branch, They didn't even review the previous report. I don't recommend them. They don't care about the customer at all.

Consumer · 27 June 2024

★★★★★ 1/5

Trustpilot

Poor service from property management team

Shower floor tiles were broken when we moved in. It was in the tenancy report. We then reported it again when the floor began to erode and cave in. After 4 weeks someone came out finally to tell us we can’t use the shower. Gibbs Gillespie advised us they would not compensate us for this and that we had alternative sanitary facilities (the sink basin). We spent a further 2 and a half weeks travelling to and from my mother in law’s house to shower after long days at work in the city due to no urgency in actioning maintenance quickly. Taking an hour out of our day and the additional cost to travel. How insulting! We have also advised of mould in the property, again noted on our tenancy report when we moved in. This is getting increasingly worse and we have had to move into the spare room. When a maintenance man came to view he advised we were ventilating correctly and that it was likely to be due to the windows being badly sealed. Almost 2 weeks since he came and still no feedback as to next steps. Health and safety of tenants clearly isn’t a top priority.

Steph · 2 December 2023

★★★★★ 5/5

Google

Our letting consultant, Lily, was more than just professional and kind. She had a first hand experience from living in the neighborhood and could give us recommendations, amenities, and tips at the snap of a finger. Lily showed us houses above and beyond everything we had seen that day, and I recommend anyone who moves to the London area to start with Gibbs Gillespie first. Ask for Lily!PositiveResponsiveness, Quality, Professionalism

Tim · 27 August 2021

★★★★★ 5/5

Trustpilot

I would recommend Gibbs Gillespie to my…

I would recommend Gibbs Gillespie to my family and friends, their customer service was great, and I was constantly kept up to date with my purchase. Friendly and warm team, especially Harry Rai.

Preet · 3 November 2023

★★★★★ 5/5

Trustpilot

Best experience ever

Best experience ever! Tommy and his team at Gibbs Gillespie in uxbridge were amazing! Such a friendly team. They made the whole experience of purchasing our new home so smooth and they were very efficient and patient. Dareen was extremely helpful with finishing off all the final parts of the sale. A very happy customer! :)

Sundeep · 17 February 2021

★★★★★ 1/5

Trustpilot

We have had a really bad experience…

We have had a really bad experience with Gibbs Gillespie Pinner on what should have been a very exciting period for us purchasing our first property. We had numerous occasions where we were told that they would be returning our call but never did and we had to again and again chase.Had this been the only issue I would have accepted it however when we did get through or get a phone call returned the agents were rude and made us feel like we were bothering them. Lauren, Danny and Ellie never returned any calls.The only person who was willing to help and was always respectful and polite was Thomas who would return our calls and help us as much as he could.Even when the funds were transferred and the sale complete, when I queried when I could pick up my keys as confirmed by my solicitors, they simply stated that I could not pick them up yet. I then had to go back to my solicitors who contacted the sellers solicitors who were more helpful and confirmed I could collect my keys from them.They made the process more difficult for me and given they were making such a large commission, it is not an agent I would recommend and I will ever use

Anika · 13 November 2023

★★★★★ 5/5

Google

My gratitude goes out to Leonie Samson for all your support during the process of getting my new home! Am very much pleased with your level of support and professionalism , during the process..and your efficiency ,reliability, that you provided .keep up the good work 👏 🙌 Thank You ! …

Nicholas · 27 August 2023

★★★★★ 1/5

Trustpilot

Very bad agencia

They are a very bad real estate agency. We wanted to rent a house that we talked about and there were certain details to confirm but in a matter of hours they raised the price of the house, what a lack of seriousness and nowadays as the cost of living is crazy and unscrupulous. My question is, do the owners know what they are doing with their properties, why do they have to have a contract and a valuation of the property? Bad performance of the agency.

Alejandra · 1 November 2023

★★★★★ 1/5

Trustpilot

Very-very disappointed with services. Cant give even 1 star.

Very disappointed with service. We were waiting to receive the keys for new property and on the last point they said landlord had pulled the prop your from market, and they never inform us this before so at least we can start searching another property. Very bad service, please do not trust on their words and do not rely when you buying property from them.

Jass · 31 March 2022

★★★★★ 1/5

Trustpilot

Please avoid Gibbs Gillispie if you are…

Please avoid Gibbs Gillispie if you are tenant. If you do please read their terms and conditions. Worst experience. I gave them a notice to move on 8th December and they told me the notice will not be counted until the next bill date and I will have to wait 2 months to vacate. But most property notice period is one month. I am forced to pay rent for extra months and pay rent at 2 places.

Rahul · 5 January 2024

★★★★★ 5/5

Trustpilot

My experience with Gibbs has been…Great

My experience with Gibbs has been great, the acted as the middleman between us and a house we were buying in Harefield. We had a fantastic experience throughout the process. First our experience was with Ian who showed us the house, then Matt who handled the offer and negotiations and Luca who took us through the whole process to completion. I have to give Luca a special mention as we were in daily communication. He chased all solicitors including our buyer who was at the bottom of the chain and got the deal over the line. Without him being as proactive and on it, I don't think we would have completed yet. The whole office made this a fantastic experience and I wouldn't hesitate to use them if we look to sell again. Big thanks to everyone involved helping us to secure our dream house.

Natasha · 27 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Kizzy Horwood and Gibbs and Gillespie entire team. during the process of Finding my new home, and I am satisfied with the service which I received. From the initial consultation to the closing, the entire experience was professional, efficient, and stress-free.

The · 1 October 2023

★★★★★ 1/5

Trustpilot

UNTRUSTWORTHY COMPANY

It has been the most tedious experience using Gibbs Gillespie as an agent to let out our flat. No one ever responds in time, or if there is a response it is filled with empty platitudes and straight out lies. During the rental period, we found they took more than the expected fee and we had to calculate for the last year and inform them of erroneous deductions. After which it took them over 3 months to return the money owed to us. We are now facing unneeded delay in returning the deposit to the tenant, inconveniencing everyone during these troubled times. Their emails are empty of meaning or action and words strung together for the sake of a reply. I would never recommend using this company for lettings or sale.

P · 20 October 2023

★★★★★ 5/5

Google

Almost a month into staying in our new flat and all thanks goes to our lettings consultant Stevie who responded to our inquiry very quickly, set up the viewing, and negotiated our offer with the landlord. Move in process was great as well, could not recommend Gibbs Gillespie Ruislip enough.

Johanna · 27 August 2023

★★★★★ 4/5

Google

We have been in contact with Miss Stevie from Gibbs Gillespie for our rental property and she has been very helpful and supportive for us. She understood our requirements quite well and suggested properties accordingly and helped us in getting it booked. I would recommend her for all those who are looking for good property renting experience and piece of mind.

Bharat · 27 August 2022

★★★★★ 5/5

Trustpilot

Pinner Lettings - thank you for a swift let

Joseph Mule at the Pinner branch helped us let our flat, he was great to work with and responded to our queries swiftly and professionally. Once the tenant was found he passed us to Molly Greenfield, the Lettings Move Manager, she was very professional and helpful in ensuring the tenancy documents were in place and coordinated with the tenant for a smooth let.Thank you both.

PP · 7 February 2022

★★★★★ 5/5

Trustpilot

Gibbs Gillespie are efficent and on the…

Gibbs Gillespie are efficent and on the mark. I had the pleasure of being helped by Lucy Kelly in regard to my cistern and boiler not working properly. They sent a very professional young man called, "George" to help and he fixed everything in just 1 hour and a little bit. They are brilliant!

Be · 5 March 2021

★★★★★ 5/5

Trustpilot

Rent - Uxbridge branch GG

After a rocky start due to agent not responding to my enquiries when I moved in to the property, and with introduction of app to report any issues I was extremely satisfied with the agency and communication. If there was a problem reported, they always kept me informed what was happening. Professional and friendly agent, that helped me even during the process of moving out.

Zeljka · 21 December 2021

★★★★★ 1/5

Trustpilot

Really bad service

Really bad service - do not use these people to let your property. There are so many more with over 4% difference. These people also have no interest in loyalty and length of service. USE ANOTHER AGENT!

A · 9 May 2024

★★★★★ 5/5

Google

Gibbs Gillespie have been fantastic in helping us find a place to rent. Ebrahim was so helpful and we are really grateful to have had him as our agent. They provided such an excellent service, we felt really supported throughout the process. Huge thanks to the team who were always helpful and friendly, especially Ebrahim.

Dhanushka · 27 August 2020

★★★★★ 1/5

Trustpilot

Very expensive fees and not proper rent …

I have used them for a flat in Narburg house and they charge so much and they don’t care about the rent value or the proper property value 20% plus vat They charge everything without your permission as a land lord My property is 350K , I used to receive less than 1000 pounds a month I would definitely avoid them as a landlord.Once I changed them to another agent I am getting 1400 per month Definitely avoid.Dr Wael Al-Daraji

Wael · 1 September 2023

★★★★★ 2/5

Trustpilot

Landlords beware

Had such a great experience with Thorghills both as a buyer and landlord however since the sale to Gibbs Gillespie, communication has been poor, service negligent and most recently money deducted from rent illegally followed by no rectification and emails being ignored. Wouldn't recommend and intend to change agents as soon as current tenancy comes to an end.

Harpreet · 18 October 2022

★★★★★ 5/5

Trustpilot

Praise Danny for his excellent service, he went above and beyond

I would like to praise Danny for his excellent service. He went above and beyond to ensure everything went smoothly. I found all the staff in Pinner very friendly and helpful. Thank you

Marja · 12 July 2024