Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently started renting through Gibbs Gillespie and the person in charge of showing us around and helping us throughout was Kizzy. She has been extremely helpful and had good understanding of showing us the property and had all the answers to our questions. Overall we are very happy.
Shakeeb · 20 August 2024
Agent replied · 24 October 2024
Dear Shakeeb Shirinzoy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA great service from Zoe at the letting department.
Steve · 16 December 2025
Agent replied · 16 April 2026
Dear Steve Holland
We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotAttentive
Attentive, professional and prompt service . The company also has a caring attitude.Special mention to Danielle for her professional attitude and her “over and above”communications during a difficult sale. ThankYOU TEAM Gibbs.
Kim · 30 April 2022
Agent replied · 13 June 2024
Kim Markwell, we are so happy to read such a great review about the team at Gibbs Gillespie Ruislip Manor! We're so glad that we were able to go above and beyond your expectations!Best wishes from all the team at Gibbs Gillespie Ruislip Manor
★★★★★ 1/5
TrustpilotAbsolutely awful experience moving into…
Absolutely awful experience moving into my new property! The agents did not check the property prior to move in and the place was filthy, had broken and missing items that they did not advise prior to tenancy. When I reported the issues to the lettings team, I then had to chase them for an update, and ended up sorting the clean myself. I asked for the complaints procedure as I wanted to make a formal complaint and was ignored! I would definitely not recommend this company to anyone I care about! Worse experience with a UK agent EVER!
Tara-Jayne · 24 August 2024
★★★★★ 5/5
TrustpilotSold our first home..
We used Gibbs to sell our home. This was the first time we had sold a house so was new to the whole process and the whole team were very friendly, supportive and helpful to ensure the sale went through As smoothly as possible. House move is always a stressful time but they always offered assistance and explained all parts of the sale process so really put us as ease and made it as stress free as possible! We highly recommend using this branch for your home move. Thanks to all the staff..
Maria · 24 March 2022
Agent replied · 13 June 2024
Hi Maria, we are so happy we were able to help you out and that you had such a positive experience with the Gibbs Gillespie team at Ruislip Manor. If you ever need anything else from us, please feel free to give us a call or stop by. Best wishes, Gibbs Gillespie Estate Agents Ruislip Manor
★★★★★ 5/5
TrustpilotAbsolutely Fantastic!
We have nothing but such gratitude for Gibbs Gillespie, all the team have been so brilliant from start to finish. They made us feel every bit at ease with both of our transactions, nothing was ever too much to ask, always at the other end of phone to help with anything that we needed! They have been an absolute delight and we would never hesitate to refer their services to anyone that asked! Absolutely fantastic thank you so very much. We are now very excited to start our next chapter of our journey with a huge thanks to all the team for getting us here!
Jodie · 18 March 2022
Agent replied · 13 June 2024
Dear Jodie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHighly recommended
Gibbs Gillespie marketed our property in Stoke Poges and quickly identified a buyer. Dominic handled all the negotiations and contact with the buyer on our behalf and I cannot recommend him or Gibbs Gillespie highly enough. It is the first time that I have not begrudged paying the estate agents fees on the sale of a property. For this transaction, these were well earned and without Dominic, I am certain the sale would not have progressed smoothly - if at all. I strongly recommend Gibbs Gillespie and Dominic for selling your property.
Louise · 15 March 2022
Agent replied · 22 November 2024
Dear LouiseCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Aquib and the team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotThank you TJ Carroll for being very…
Thank you TJ Carroll for being very professional throughout this process and for being very efficient, quick to communicate even after office hours and straightforward from the start to finish.We're extremely happy that we had a privilege to work with a professional Estate Agent to buy our first property.Thank you,Nastaca
N · 14 July 2024
Agent replied · 24 August 2024
Dear N BCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving TJ a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGreat People, Great Service
Delighted with the service from Gibbs Gerrards Cross, particularly Charlotte Statham who was extremely helpful, honest, and professional during the process of letting a flat. They made a real effort to get the letting pushed through in time for our deadline. Highly professional, highly recommended,. Thank you.
Imran · 17 October 2023
★★★★★ 5/5
GoogleI have been dealing with Stevie from the Ruislip branch and I have to say her professionalism from start to finish has been second to none. Very helpful, informative and knowledgeable. Happy to go through extra mile and I always felt as if Stevie had my best interest at heart. Would strongly recommend dealing with Stevie if you ever have involvement with the Ruislip branch.
Karim · 27 August 2023
Agent replied · 26 August 2024
Dear Karim
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery quick to reletting my property.
The staff arranged many viewings from prospective applicants who were vetted very well that suited our requirements in securing good tenants. This is our 6th year with Gibbs & Gillespie and they never fail to deliver. A special thank you to Charlotte in being instrumental, efficient and thorough in making this process stress free.
A · 27 August 2022
★★★★★ 5/5
GoogleI have recently had two properties marketed and Tenants found through Gibbs Gillespie Lettings in Ruislip. Sarah, Charlotte, and her team have been fantastic. From starting the process to having Tenants move in has been efficient and professional. They constantly keep you informed each step of the way. Gibbs have a great system to pay invoices/contractors and track the process of my properties as they are prepared for the New Tenants.
I would thoroughly recommend them.
Viv · 27 August 2022
Agent replied · 26 August 2024
Dear Viv
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
We are very happy to have provided you with such a positive experience!
Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotSurpassed expectations!
I was fortunate to meet Harry Rai from Gibbs Gillespie today at Metal Works Development Slough, the viewing experience surpassed all my expectations. He was very empathetic and professional in communicating and answered all my questions with clarity & transparency. I would anytime recommend Harry Rai and hence Gibbs Gillespie !
Not · 25 June 2023
★★★★★ 5/5
GoogleMe and my girlfriend were looking for the perfect flat for ourselves and we are so happy that Stevie from Gibbs Gillespie helped us on our journey. From the start she understood what we wanted and helped us every single step of the way, always with a positive attitude. She even went above and beyond to assist us and to ensure we are happy of which we are overjoyed. We can't thank her enough.
Louis · 25 October 2022
Agent replied · 24 October 2024
Dear Louis,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotGibbs Gillespie Uxbridge is one the best Real Estate Agents.
Gibbs Gillespie Uxbridge is one the best Real Estate Agents within London. I would like to give special thanks to Sophie Hayes for her excellent support and professionalism.
Forhad · 2 August 2022
Agent replied · 13 June 2024
Forhad Chowdhury, we are glad we could help! We hope to be of service to you again in the future. Kind regards Property Management
★★★★★ 5/5
GoogleI'm ever so grateful and appreciative for the support received by Leonie, Sarah, and the Ruislip branch in helping us finding and securing our new home. Beyond their efficiency and the systems they have in place, which make the whole process very easy and quick, they showed empathy and supported us during a time which can be at times quite stressful. Thanks a lot.
Gennaro · 27 August 2023
Agent replied · 26 August 2024
Dear Gennaro
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe received a very friendly and professional service from Stevie and the team. it was a very easy and straight forward process from the start to finish.
Mujtaba · 27 August 2022
Agent replied · 26 August 2024
Dear Mujtaba,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeonie from Gibbs Gillespie was a delight to deal with! She made the whole process of moving homes an absolute breeze. Very prompt with her reply! She did provide excellent customer service and made 'moving homes' a smooth transition. She provided me the much needed information and patience and made it possible for me to move into my dream home. Thank you very much for all your help Leonie :) Keep up the good work.
Binny · 27 August 2022
Agent replied · 26 August 2024
Dear Binny,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleEMMA FURLONG has been professional, courteous, patient and instrumental in helping us secure a tenancy for our family. It's been a very long and drawn out process; not down to Gibbs Gillespie but the referencing agency and Emma was there for us every step of the way. She made regular promises to contact us with updates, which she upheld.
We move in 8 days and couldn't have done it without Emma. Thank you!!!
Lex · 28 August 2019
★★★★★ 1/5
TrustpilotVery upsetting and unprofessional
I contact the Stanmore branch regarding a property available for rent that was perfect for me and my partner. I was lucky enough to find the listing as soon as they put it up. I contacted them via the form on Zoopla and they called me and were very rude: didn't identify themselves and asked "How can I help?". I didn't even know what the call was about until I asked if this was about the property.They asked for a few details about annual income, etc and said they would contact the current tenant to arrange a viewing when it was convinient for them. A few days later, I called them back asking about the viewing, they said they were still awaiting for a time and date. The next day, they put up on Zoopla that the property was let. We didn't even get the chance of viewing the property and they didn't contact us back saying the property was let by someone else.Very upsetting and unprofessional approach.
Evelyn · 6 December 2021
Agent replied · 13 June 2024
Dear Evelyn We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
GoogleReally helpful and understanding of our situation. Breydon and Danielle made sure we were always informed of any upcoming steps that needed to be done, and talked us through it so we understood every small detail. We also went into the agency almost everyday to ask more questions; they always had smiles and answers even if it was 7mins before their closing time! Great customer service and genuinely caring staff :)
Amber · 12 January 2020
★★★★★ 5/5
TrustpilotThank you so much Georgia Smith tenants…
Thank you so much Georgia Smith tenants renewal dept for such excellent service and help renewing my tenancy contractExcellent service as always.
Lyn · 6 January 2023
Agent replied · 13 June 2024
Dear LynCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotMoved in to a flat which was filthy
Moved in to a flat which was filthy, mattress urine stained, carpets covered with dirt, and Hossam from Gibbs Gillespie claimed we had accepted as seen.Eventually after numerous complaints a cursory 40 minute clean was carried out, a week after keys handed over. Would never use again
Adam · 17 July 2024
Agent replied · 24 August 2024
Dear AdamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
GoogleStevie and the team have been great and made my experience smooth and stressfree.
Sunny · 27 August 2023
Agent replied · 26 August 2024
Dear Sunny
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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