Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt was great working with Stevie in identifying a good rental apartment. Stevie has been professional and able to address all my queries effectively and in a timely manner.
Dipin · 27 August 2023
Agent replied · 26 August 2024
Dear Dipin Kutty
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have dealt with Gibbs a number of times across the pass couple of decades, as always a fantastic service. My current experience of dealing with Lily has been perfect, attention to detail, professional and caring, keep up the good work. Five Stars from me...PositiveResponsiveness, Quality, Professionalism
Jedi · 27 August 2021
Agent replied · 26 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotGreat professional service
Great professional service from Esther Macedru.
Thank you for the clear communication and service.
Harry · 21 September 2026
★★★★★ 5/5
TrustpilotProperty purchase
The team in Ealing Broadway, Rohan, Leah and Luke were all great, very friendly and personable as well as informative, hard-working and kind! Right from viewing the property through to completion, they were with us and the sellers every step of the way, always considerate and keen to keep us informed. Thank you!
Tia · 18 February 2024
★★★★★ 4/5
GoogleI had a good experience with Gibbs Gillespie. Special thanks to Kizzy who actively helped us to find a property for rent. She is responsible and responsive.
Mostafa · 1 October 2023
Agent replied · 26 August 2024
Dear Mostafa Aghamohammadi,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotHappy Camper
I would like to say a big thank you to David and his team from sales at the Uxbridge branch for all the hard work, effort and time they put into selling my property. A HUGE SHOUT OUT TO Dareen, the sales progressor who went above and beyond to ensure the completion of my property. It was a tough few months of waiting with my buyers solicitor responding slowly to the sale file but thanks to Dareen, who was on the case, I managed to finally complete! Dareen remained professional throughout. She always responded to all my calls and emails. Many thanks, from one happy customer :)
Trusted · 22 April 2021
★★★★★ 5/5
TrustpilotAmazing
Firstly I would like to say a big thank you to Sinead from the sales team for all of her hard work assisting with my purchase! Such an amazing girl, she remained professional throughout and went above and beyond at times when she didn’t have to. Also thank you so much to Elaine for her help and bubbly character that lifted my spirits at the stressful moments experienced with this purchase. Great team & I would definitely work with them again in the future.
Tanika · 10 April 2021
★★★★★ 1/5
TrustpilotPinner Branch - Incompetent & Unapologetic
First things first, no Estate Agent is perfect (I have only ever found one that was); however, Gibbs Pinner Branch is one of the worst we have experienced - and this is after living in various parts of the country and renting for over 20 years.The 'minor' issues - being harassed for monies allegedly owed for a renewal of contract. Proof provided by us that money had been paid in good time resulted in a response that this had been allocated to the wrong account by Gibbs.... that was it, no apology.Contacting the Landlord to state that we had not paid the rent increase - proof provided that the right amount of rent was paid and Gibbs were attempting to extract additional rent from us a month early. This was blamed on an 'administration error' - although by this point we were on our 7th year in the property and 4th contract, with rent increases coming into force in the same month previously. On this occasion we did receive an apology for the 'inconvenience'.The following month, informed the landlord once again that we had not paid the rent, this time the full amount - again proof provided that the right amount of rent was paid. No contact from Gibbs regarding this at all, it all went via the Landlord, even though Gibbs had informed LL they were attempting to get in touch with us.The next month, Gibbs contacted the landlord AGAIN to state that the full rent had not been paid by us - Gibbs did NOT contact us at all. Proof provided AGAIN that full rent had been paid. NO contact from Gibbs at any point, so no apology.The major issue is that Gibbs seem to happily represent Landlords who do not follow the correct processes in regards to ending tenancies - no doubt as they believed that they would be the sole Estate Agents used to market the property as the LL wanted to sell. One does wonder if they would have been so quiet about this if they knew the LL always planned to use another agent.We found out that the 'No Fault' eviction was not done correctly part way through the notice period given to us, but decided not to pursue this any further with anyone at that time as we just wanted out. However, BE AWARE - Gibbs Gillespie, Pinner Branch - STAY AWAY IF A TENANT
JenniN · 5 April 2021
★★★★★ 5/5
TrustpilotExceptional service
It has been extraordinary experience of purchasing a property through Gibbs Gillespie, Amersham branch. Very friendly and professional team. Special thanks to Daniel Hemsley. Daniel truly cared about my requirements and he went above and beyond to make sure I had secured right property on time, amidst volatile and ludicrous market conditions. This does not just end here, Daniel also supported me throughout the journey until completion. I would highly recommend Gibbs Gillespie for house purchase or sale.
Gaurav · 19 August 2021
★★★★★ 4/5
GoogleLiam was very helpful!! He was easy to contact and speak to throughout the process.
Julia · 28 May 2024
Agent replied · 26 August 2024
Dear Julia Gendre Meanda,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotGreat, attentive Service!
Really pleased with the service that I received from Sophie Hayes regarding maintenance issues. She listened carefully to the situation and acted professionally in a short space of time and keeping me updated on developments. Thanks Sophie!
Jason · 28 October 2022
Agent replied · 13 June 2024
Dear Jason CarterCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case with Sophie f you have further needs or questions, please reach out! Kind regardsProperty Management
★★★★★ 5/5
GoogleLeonie has been super helpful and so efficient in helping us secure our flat! She's always more than happy to answer any of our many questions
Leah · 1 October 2023
Agent replied · 26 August 2024
Dear Leah Crossman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotGibbs Gillespie Uxbridge - Joe Hill great service
We purchased our first property through GG Uxbridge and had a positive experience. As first time buyers, we had a lot of questions and our agent, Joe Hill was very patient and helped answer all of our queries via email and phone. We were kept updated with progress and were also grateful when Joe stayed behind late on our moving day so we could collect the keys. Also thanks to Jake Owen for arranging initial viewings. Recommend and would use again.
Chris · 8 February 2021
★★★★★ 5/5
TrustpilotUxbridge branch - wonderful expirence
Sold and bought through Gibbs - Uxbridge branch, this was my 3rd purchase and 2nd sale.Have to say from start to finish it was a wonderful expirence, as always with buying and selling it was a reasonably complex process. Daniel Camplin who dealt with the property we were purchasing was wonderfully open and professional who nothing was to much trouble.Joe Hill was fantastically supportive and used his expirence to help explain and move multiple things forward as speed.Dareen Maroun was relentless in chasing up the probate purchase and with our buyers who were far from easy to deal with also chased nonstop between clients Solicitors and keeping us all informed along the way.All tolerated our multiple emails and calls for information and pushing and did so with a friendly and professional attitude.Not sure of even one issue or criticism I could mention, the team were faultless huge thanks!
Jon · 4 February 2021
★★★★★ 5/5
GoogleEllie Parslow has been very attentive to our requirements and very professional with sorting things out for my family. It is a pleasure to deal with her.
Eva · 27 August 2023
Agent replied · 26 August 2024
Dear Eva Heinisch,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 1/5
TrustpilotI went yesterday to see a flat in…
I went yesterday to see a flat in uxbridge after being driving over than one hour. We agreed for everything and i asked him if we could move into within 7 days and he was happy to accept that. He said will send me the form to start the process in the next hours.After one day of waiting no one got in touch with me, after i called them they said it’s gone. It’s been rented over.I don’t know what kind of service is this. Shamless
KHITARE2 · 4 April 2023
Agent replied · 13 June 2024
Dear Khitare2 Hamid,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
GoogleSteven Hockley at Gibbs Gillespie Rentals helped us to rent out our flat. We found him to be knowledgeable, helpful and very prompt in response to our enquiries. The flat was rented out shortly after we instructed Gibbs. Happy to recommend Steven.PositiveResponsiveness, Quality, Professionalism, Value
Pottengal · 27 August 2021
Agent replied · 26 August 2024
Dear Pottengal Mukundan,
Thank you for the great review of our Gibbs Gillespie Estate Agents Ruislip Lettings team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleMe and my partner predominantly dealt with Leonie who was extremely professional and managed to get back to us almost immediately with any questions we had. She made what can be a very stressful process relatively stress free. Would highly recommend Gibbs Gillespie.PositiveResponsiveness, Quality, Professionalism
Connor · 27 August 2021
Agent replied · 26 August 2024
Dear Connor Callinan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotMany thanks to Elaine for being such a…
Many thanks to Elaine for being such a great help throughout the process of buying my first home! Gibbs have been great from start to finish and I would definitely use them again. I would recommend Gibbs to all :)
Cristina · 28 May 2022
Agent replied · 13 June 2024
Dear Cristina,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotDanielle is amazing in Ruislip Manor
I wanted to write this review to let you know how brilliant Oliver Squires and his team in the Ruislip Manor office have been. We have had a horrendous journey beginning in March when we decided to move home, with the significant challenges of COVID, a loss of a buyer and chain, some challenges from another high street agent and gaining a new chain which has recently exchanged the team there have been amazing throughout. In particular Danielle Gennard who without a doubt has held our hand through the whole process, she has been the only one to keep us sane over this extremely difficult period of months whilst we did not know our future. Danielle pushed this through everyday, chasing, phoning, emailing, reassuring me, calming me and most importantly being completely honest with me. Danielle is a credit to that team and we could not have exchanged today without her help. Please pass on our thanks to Danielle, Oliver and the whole team who have helped to get us to this point. A very relieved and happy client.
Kelly · 7 December 2020
★★★★★ 5/5
TrustpilotAbsolutely recommend Gibbs Gillespie…
Absolutely recommend Gibbs Gillespie especially Dominic. Very professional but also very down to earth. From meeting up in the beginning till we handed over the keys they were friendly and hard working. Made a stressful move that little bit easier. Thanks
Hill · 11 March 2022
Agent replied · 13 June 2024
We appreciate your positive review about your recent experience with us! Thank you again for the great review!
★★★★★ 1/5
TrustpilotAbsolutely disgusting service
Absolutely disgusting service. Have been left without any running water for a week. I pay 2k a month for what? Having to chase staff for automated replies. Nobody cares at all as they go home to their working washing machines and running water. But no bother is given for any tenants. This is illegal and I will be making a formal complaint.
Anastasia · 19 May 2024
Agent replied · 13 June 2024
Dear AnastasiaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
★★★★★ 5/5
GoogleStevie is great - she is extremely approachable and ready to help. She has gone above and beyond to make our move comfortable. She has great communication skills and we 100% recommend her for any future dealings.
Aayush · 27 August 2022
Agent replied · 26 August 2024
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotGibbs Gillespie Rayners Lane branch…
Gibbs Gillespie Rayners Lane branch have been great in helping us sell our house. A special thanks to Tim Buckley who has been a massive support to us throughout lockdown. Nothing was too much trouble for him and so supportive on a bit of a roller coaster journey. He went above and beyond to ensure the sale of our house and a big thank you to him. We would Laos like to say that Chris and all the other staff at the branch were always helpful and auctioned things very quickly. We always recommend Gibbs Gillespie to family and friends who are thinking of selling their property.
Customer · 13 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.