Trusted Agent profile · Ruislip

Gibbs Gillespie Ruislip reviews

★★★★★ Great

779 reviews across 2 platforms

90 High Street, Ruislip, HA4 8LT

Gibbs Gillespie's office in Ruislip, at 90 High Street, is rated 4.2 out of 5 across 779 reviews on two platforms, including 311 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.

Google logo

4.9 / 5

311

Reviews on Google

This office

Trustpilot logo

468

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Ruislip office, from every platform, shown as written. First names only.

5/5

Trustpilot

New tenancy for a rental property

Both Victoria and Joe were very helpful, friendly and professional in the way they helped find a new tenant for a rental property and assisted in the end of tenancy process also.

Neil · 22 May 2025

5/5

Google

I am very pleased with Gibbs Gillespie very professional and caring service. Ellie Parslow was also very kind and considerate and extremely helpful with our hunt for a home. Many thanks to her and the GG team.

Martin · 27 August 2023

Agent replied · 26 August 2024

Dear Martin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

First time renting so I was thrown in the deep end with it all, so a massive Thankyou to Leonie who guided us through it step by step. She did a great job in replying to all my emails no matter how little or daft they was and made this a really good experience for us would also like to thank Chloe aswel who also helped massively on the way great job and would highly recommend once again thanks.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 27 August 2022

5/5

Google

I rented my apartment from overseas. Leonie was very helpful and friendly. She helped me in the process by communication through email and video call. She replied my email almost instantly. Now, I moved into my new home and was happy to live in it. Thank you, Leonie.

Yuk · 27 August 2022

Agent replied · 26 August 2024

Dear Yuk Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great performance by Leah and her team

Successful completion of a difficult transaction would not have happened without the tremendous energy and support from Leah in the Ealing Broadway office. In particular she worked so well with the seller to reassure her that I was doing all in my power to resolve issues further down the chain. Leah also v efficient - rapid responses to emails and calls.

Martin · 19 November 2024

Agent replied · 22 November 2024

Dear MartinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Fantastic Helpful Staff Will Definitely…

Fantastic Helpful Staff Will Definitely Be Using Them Again In The Future:) Thank You All Guido & Co :)

Emma · 7 October 2026

5/5

Trustpilot

Rollercoaster Journey but Positive Ending

Recently exchanged contracts on a house advertised through Gibbs Gillespie, our journey hasn't been the smoothest but Luca has always kept us updated with the latest information and chased up relevant third parties when required. I hope the need to do this again is a long way off but when the time comes I would happily use Gibbs Gillespie again.

Samy · 29 November 2024

Agent replied · 25 December 2024

Dear SamyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Luca a 5 star rating! Many thanksCustomer Care Team

5/5

Google

Stevie was absolutely brilliant. She did an amazing job helping my family to get our property even though it was a tedious process with letting hub. She's indeed a superstar

Malissa · 30 December 2023

Agent replied · 26 August 2024

Dear Malissa Fletcher Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Stevie and the Lettings team were brilliant at helping us find a property to rent. They were speedy and assisted us through every phase of the process. Thank you Stevie!

Dan · 30 December 2023

Agent replied · 26 August 2024

Dear Dan Lee Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

We are extremely lucky to have worked…

We are extremely lucky to have worked with Mr. Thomas Carroll as our home listing agent. Mr. Carroll and his team (Mr. Tom Furber particularly) are very professional and hardworking- we appreciate it greatly. He has given us very helpful advice about our home and provided a right price for the market. His marketing team has also done a very good job on marketing and staging the home, as well as taking really nice photos and writing amazing descriptions. He puts a lot of attention to detail and is great at communicating with clients effectively, which made selling our home a smooth process. Overall, we are very happy due to the service which Mr. Carroll has provided. Mr. Thomas Carroll and his team are my highest recommendation.

Dr.Shokri · 17 June 2022

5/5

Google

Recently rented my property through Gibbs Ruislip. Outstanding service, very professional and efficient! Especially I would like to thank Charlotte, very helpful, quick response to my queries and swift actions to my requirements, made a stressless experience for us throughout the whole process. Highly recommend!PositiveQuality, Professionalism

Lynn · 27 August 2022

Agent replied · 26 August 2024

Dear Lynn, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Stevie was excellent helping us find us a flat despite us being absolute nightmare idiots for her! She was very helpful and professional all the way and explained everything very clearly which we needed. I’d love to use Stevie and Gibbs Gillespie again in the future!

Angus · 27 August 2022

Agent replied · 26 August 2024

Dear Angus, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would really like to thanks Pritesh for his help and guidance. He is really professional and always available for assistance. I wish him good luck. thank you

Ubaid · 9 June 2025

5/5

Google

I want to express my sincere appreciation for the outstanding service provided by our letting agent, Kizzy Horwood, in helping us secure our rental property. Throughout the entire process, she demonstrated professionalism, attentiveness, and a commitment to making our transition into this new home as smooth as possible. Gibbs Gillespie prompt responses to our inquiries, clear communication, and willingness to go the extra mile made a significant difference in our experience. We are truly grateful for their dedication and expertise. We are excited to begin this new chapter in our new rental property, and it wouldn't have been possible without our Kizzy Horwood's invaluable assistance. We highly recommend their services to anyone seeking a rental property and look forward to continuing our positive relationship throughout our tenancy. Thank you for your exceptional support!

Pankaj · 31 October 2023

Agent replied · 26 August 2024

Dear Pankaj Badaya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I recently had the pleasure of working with Steve from Gibbs Gillespie and I cannot praise her services enough. Steve from Gibbs Gillespie demonstrated unparalleled professionalism and expertise throughout my entire journey. Communication was outstanding; she kept me informed at every step of the process, promptly answering any queries I had and ensuring a seamless and efficient transition into my new rental property. Moreover, her attention to detail and thoroughness in handling all the paperwork and legal aspects of the rental agreement showcased their expertise and professionalism. I felt confident and supported throughout the entire process, knowing that I was in capable hands. I highly recommend Gibbs Gillespie to anyone in search of a reliable and trustworthy letting agent. Their dedication to client satisfaction and their unwavering commitment to excellence make them stand out in the industry. I am extremely grateful for their assistance and will definitely seek their services again in the future.

Wiktoria · 31 October 2023

Agent replied · 26 August 2024

Dear Wiktoria Gryko Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Amazing team of people

Amazing sales team, fantastic support & effort to sell our home. Wouldn’t hesitate to recommend. Fresh, dynamic, energetic sales team, radiating positivity throughout. Danny Caulfield, Sales Manager is the man to speak to, transparent, supportive & guided us through it all. Without a doubt, would 100% recommend.

Dee · 11 June 2022

Agent replied · 13 June 2024

Dear Dee,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Buying a house through Gibbs

Our experience of buying a house has not been an easy one. We dealt with various Gibbs branches through our search but thankfully landed on the Gerrards Cross branch on our 3rd attempt! James was extremely helpful and accommodating, knowing our working hours made it difficult to view properties during the week he arranged a late afternoon appointment that could work for us. He was open, transparent and helpful. Dominic would regularly check in and offer his support too. The whole process was smooth and timely in the end and as a result, we managed to land our forever home!

Sara · 19 March 2022

5/5

Google

Would highly recommended Gibbs who found us tennants within a day of being engaged with excellent and professional service by the team and Sarah the lettings manager

Z · 16 November 2025

Agent replied · 16 April 2026

Dear Z A, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

1/5

Trustpilot

zero care, zero professionalism

Our offer was accepted in March, and we only completed eight months later, an unacceptably long delay caused entirely by Gibbs Gillespie’s failure to do their job properly.

Selina · 27 October 2025

Agent replied · 24 December 2025

Dear Selina We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

1/5

Trustpilot

I had a very disappointing experience…

I had a very disappointing experience with this agency.

Smail · 17 April 2026

Agent replied · 1 June 2026

Dear Smail Azmat We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

5/5

Google

I recently moved with Gibbs Gillespie and the service and help that I recieved was outstanding. I was advised at every step of the way, never feeling any stress. Specifically Eimer Carolan was a star, she always acted professionally, was very courteous and made this whole moving process easy and enjoyable.

JJ · 27 August 2021

Agent replied · 26 August 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Leonie from the Gibbs Gillespie Ruislip branch was very helpful. She answered all the questions/concerns I had and guided me through the application process. Thanks Leonie!

Laks · 29 January 2024

Agent replied · 26 August 2024

Dear Laks Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Trustpilot

Zohair and Faye were great

Zohair and Faye were great. A couple of minor hiccups with the survey and a second viewing with different members of the team otherwise would have been five stars overall

Debajit · 19 April 2025

1/5

Trustpilot

Total waste of time

Wasted my time this morning, booked a viewing for this morning, confirmed over email. Got a call from the agent this morning to confirm, but at a different time 30 mins earlier, which was fine. I then got a call 5 mins before to inform me he was running late, an inconvenience but not a deal breaker. I then went to the property knocked on the door and the occupier told me he was not informed of the viewing and the agent has not showed up.

K · 22 March 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Gibbs Gillespie's Google reviews

Questions about Gibbs Gillespie Ruislip

Has Gibbs Gillespie won any awards?

Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Ruislip won Gold; Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold.

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