Every review we hold for the Ruislip Manor office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI found the guys at Lawrance rand to be more than helpful, always polite, courteous, friendly, and always very professional at all times, they gave excellent advice when ever I needed it.
I would like to say thank you for all your help and doing a great job in the sale of my house
Thank you
Rob
Robert · 19 October 2019
Agent replied · 18 October 2023
Dear Robert
Many thanks for your kind words and we are delight for you
We all wish you the best for the future
Kind regards
Peter Lawrence and the Lawrence Rand Team
★★★★★ 5/5
TrustpilotHappy landlord
As a landlord, Lawrence Rand has made the letting experience stress free. I’ve let two properties in 2020 and dealt with Mandeep and more recently Rebecca. They were able to turn around the properties very quickly and the contract process was streamlined with their online facilities. Very happy with the service and highly recommend.
Munira · 26 August 2020
Agent replied · 8 June 2026
Thank you so much for your kind feedback. We're delighted to hear that you've had a smooth and stress-free experience letting your properties with us.
Mandeep and Rebecca will be especially pleased to know their efforts made a positive difference, and it's great to hear our online systems helped streamline the process for you.
We truly value your continued trust and look forward to assisting you again in the future.
Warm regards,
★★★★★ 5/5
GoogleI recently rented a home through Lawrence Rand, I found the staff to be extremely professional, helpful and friendly. I would most certainly recommend them, and not hesitate to use their services again. Big thanks to Fiona, Rebecca and Mandeep. :-)
Sue · 18 October 2022
Agent replied · 18 October 2023
Dear Sue
Many thanks for your kind words
This means a lot to the team.
Have an amazing Christmas and new year
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GooglePeter Lawrence and Laura Butler were kind enough to donate technology for use by the pupils at Lady Bankes Junior School. We were so grateful for their generous donation to support the children of our school and their local community.
Kate · 22 November 2022
Agent replied · 18 October 2023
Many thanks for your kind words
We love supporting our community as much as we can.
Kind regards
Peter Lawrence
★★★★★ 5/5
GoogleI had an excellent experience working with the estate agents during the property purchase. Their professionalism, attention to detail, and dedication were truly commendable. From guiding me through the entire process to promptly addressing any concerns, they demonstrated a high level of expertise. I appreciate their transparency, making the journey of buying a property smoother. I highly recommend their services and am grateful for their valuable assistance in securing my new home.
Talreja · 28 January 2024
Agent replied · 25 August 2024
Many thanks for your kind words this means so much to the team and we wish you all the best for the future
Kind regards
Peter Lawrence
Director
★★★★★ 1/5
GoogleVery disappointed and frustrated with the services provided by LR. I recently engaged with the team in hopes of securing a rental property, but the experience I had has left me thoroughly dissatisfied and disheartened.
First and foremost, the lack of transparency and communication throughout the process has been highly unsatisfactory. After providing all my necessary details and being repeatedly assured that the contract would be sent to me promptly, I was left waiting for an update without any indication of progress. It was only after continuous efforts on my part to seek an update that I was informed, rather abruptly, that the landlord had decided to change her mind.
This sudden change in the landlord's decision without any explanation has only exacerbated my frustration. As a potential tenant, I believe I was entitled to a reasonable explanation for such a significant shift, especially considering the time and effort I invested in the application process. The lack of clarity in this matter has left me questioning the integrity and professionalism of Lawrence Rand.
The false hope and inadequate process I encountered during my interaction with this agency have only added to my disappointment. I relied on the information provided to me and made decisions based on the understanding that the rental process was being handled diligently and fairly. Unfortunately, the reality has proven otherwise.
Fardosa · 17 July 2023
Agent replied · 18 October 2023
Dear Fardosa,
Many thanks for your review. I have looked into this further. Your offer was accepted by the landlord subject to your references. We then put you through this process. Once we provided the references to the landlord, she then changed her mind. We tried to find out the landlords reason but she simply said she has had a change of which is what we told you.
We as agents are asked by landlords to find tenants and reference them and then it’s the landlords decision if they want to proceed. Unfortunately we have no control over the landlords decision as this is not our property.
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleExcellent service by Lawrence Rand especially by Jayne in the Lettings team. Jayne recently helped us to find tenants for our property in the local area. The service we received was very refreshing. We connected straight away. Jayne …
S · 14 June 2025
Agent replied · 14 April 2026
Many thanks for your kind words and I will ensure this is passed over to Jayne
Kind regards … More
★★★★★ 5/5
GoogleFrom the word go, when I first spoke to Mandeep, I knew I had made a great decision in using Lawrence Rand to rent out my house. Mandeep was very professional through the whole process as was Rebecca. They found me great tenants and everything went very smoothly. Would definitely use again.
Sue · 18 October 2020
Agent replied · 18 October 2023
Many thanks for your review this means so much to the team at Lawrence Rand
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleThis is the second time we have used Lawrence Rand to move house and I would really recommend their service. Special shout out to Alec who worked tirelessly to ensure we moved before a specific date! :-)
Deonne · 21 January 2023
Agent replied · 18 October 2023
Dear Deonne
Many thanks for your kind words this means a lot to the team and thank you for using us for the second time
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleI would like to say a big thank you to harry at lawrence rand estate for being such a great agent to me and for helping me to find a lovely apartment, he is vary reliable i can reach out to him with my concerns and get back a positive response from him within minutes. Your a great agent harry, keep up the good work, lawrence rand estate is lucky to have you on their team you made this process so easy for me, i was never frastrated like how some other agencies had me, so once again thank you so much harry for dedicating your self in helping me to find this wonderful apartment.
Alecia · 17 June 2023
Agent replied · 18 October 2023
Dear Alecia
Many thanks for your kind words, this means a lot to harry.
We wish you all the best for the future
Kind regards
Peter Lawrence
★★★★★ 5/5
GoogleI find the staff very helpful and well happy that after being live for 3 days I have had so much interest in my property and cannot thank the staff enough for their hard working in arranging the viewings for me.
Mary · 14 May 2025
Agent replied · 14 April 2026
Hi Mary
Thank you so much for your kind words this means a lot to the team … More
★★★★★ 5/5
GoogleI'd like to thank the team @ Lawrence Rand for their recent assistance and support. Whilst I couldn't complete in a recent sale because of external factors they were helpful and knowledgeable at every turn. Thanks to Simon and Alec for the words of encouragement. When my search continues I'll be calling you guys!
Andy · 19 October 2019
Agent replied · 18 October 2023
Dear Andy
Many thanks for your kind words this means a lot to the team and staff at lawrence rand
We look forward to helping you soon
Kind regards
Peter Lawrence and the team
★★★★★ 5/5
GoogleRecently we rented a lovely house from Lawrence Rand. Very professional and friendly staff. Ms. Mandeep Stewart was guiding us all the way through the letting process. Excellent communication , she was always there for us when we needed advice or more info. Thank you so much for being so helpful!
Pimena · 18 October 2020
Agent replied · 18 October 2023
Many thanks for your review this means so much to the team at Lawrence Rand
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleThank you so much for donating food to the Hillingdon Foodbank! We really appreciate the support in caring for our neighbours in crisis.
Hillingdon · 14 November 2025
Agent replied · 14 April 2026
Our main goal is to help as much of the community as possible, we will continue supporting you
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleTruly recommend Lawrence Rand Estate very professional and helpful
Zuzanna · 14 March 2026
Agent replied · 14 April 2026
Thank you, Zuzanna Szydlowski, for your wonderful review! We're delighted to hear that you found Lawrence Rand Estate & Letting Agents professional and helpful. Our team is dedicated to providing exceptional service, and your feedback truly motivates us to continue delivering the best experience possible. If you have any further questions or need assistance in the future, please don’t hesitate to reach out!
★★★★★ 1/5
GoogleTried to charge us a fee that's been outlawed by the Tenant Fees Act. Would recommend you avoid them since they are unable to follow basic rules, who knows what else they aren't doing correctly.
Edit: I see they are still providing incorrect advice in their replies. I have it in writing from the landlord that Lawrence Rand requested this illegal fee. Luckily for him he did not follow Lawrence Rand’s advice. The Tenant Fees Act allows for reasonable charges in the case of lost keys ONLY, not for delayed receipt of keys. You desperately need to seek legal advice on how to run your business in a legal manner.
Marcus · 21 May 2023
Agent replied · 18 October 2023
Dear Marcus
Many thanks for your review.
After looking into the file yesterday as this is when I was informed I would like to inform you on why the Landlord (not Lawrence Rand) requested the additional days payment.
We received the keys back from you later than your check out day which isn’t Lawrence Rand or the Landlords responsibility.
Access couldn’t be granted and therefore a tenant may not have left the property which is why the additional cost is added.
If you had returned the keys back to us on the day you was to move out of the property than you wouldn’t of been in this position.
Again I will state it isn’t Lawrence Rand responsibility for you to return the keys and also it was the Landlord request to charge this additional day.
Kind Regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleWould like to say thank you to the team at Lawrence Rand for guiding us through the process of buying our first home. Big thanks to Alec Worrall who persevered for us to get the house we wanted. And thank you to Glenda for all your help in securing the purchase. Great team, great service!
Seema · 19 October 2018
Agent replied · 18 October 2023
Dear Seema
Many thanks for your kind words this means a lot to the team
Kind regards
Peter lawrence
★★★★★ 4/5
GoogleThe team at Lawrence Rand provided a very professional, friendly service during our recent house sale.The whole process- from the initial valuation, marketing strategy, viewings, dealings with potential purchasers, through to moving date was handled with enthuasiasm and efficiency. Communication was always good and we felt very supported throughout.
Thank you Alec and the team.
Rosemary · 19 October 2018
Agent replied · 18 October 2023
Dear rosemary
Many thanks for your kind words this means a lot to the team.
We are all so delighted for you and wish you all the best for the future
When you are back in the area or visiting friends please pop in for a coffee
Kind regards
Peter lawrence and the team
★★★★★ 5/5
GoogleI have been extremely pleased with the management service provided by Sarah at Lawrence Rand over the last two to three years.
Nigel · 14 November 2025
Agent replied · 14 April 2026
Dear Nigel
Thank you for your kind words
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleGreat service given by Mandeep.
She took care of us right from the beginning till the end. She was very attentive. Thank you so much.
Sharefa · 14 October 2025
Agent replied · 14 April 2026
Dear Sharefa
Many thanks for your kind words this means a lot to Mandeep and the team
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleGlenda was a great help from start to finish. She made the process of selling so much easier.
Thanks for everything and your daily emails :)
I shall recommend friends/ family to use LR in when it comes to buying and selling. Wish you all the best for the future and thanks once again.
Nikhill · 19 October 2018
Agent replied · 18 October 2023
Dear Nikhill
Many thanks for your kind words this means a lot to the team and will pass this over,
We are delighted for you and which you all the best for the future
Kind regards
Peter Lawrence
★★★★★ 5/5
GoogleSold a property through LR and John and Georgina were great to work with. Very quick and efficient. Only downfall was the commission - very high.
Jayson · 28 March 2025
★★★★★ 5/5
GoogleI'd like to thank Harry Tibbey, he was extremely professional and helpful throughout and has a fantastic eye for photography. The lovely pictures he took of our property were fundamental to us getting a buyer! What a great asset to the team you are Harry!
Thanks again!PositiveResponsiveness, Quality, Professionalism
Christina · 26 August 2020
Agent replied · 18 October 2023
Many thanks for your kind words
I will pass this feedback over to Harry
Kind regards
Peter Lawrence
★★★★★ 5/5
GoogleAmazing experience with Mandeep helped me finding a lovely house helped me throughout the process very professional
Tasleem · 14 December 2025
Agent replied · 18 October 2023
Dear Tasleem
Many thanks for your 5 star review
Kind regards
Peter Lawrence
Director
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