Trusted Agent profile · Ruislip Manor
★★★★★
773 reviews across 2 platforms
106 Victoria Road, Ruislip Manor, HA4 0AL
Lawrence Rand's office in Ruislip Manor, at 106 Victoria Road, is rated 4.6 out of 5 across 773 reviews on two platforms, including 724 Google reviews rated 4.7.
Every review we hold for the Ruislip Manor office, from every platform, shown as written. First names only.
5/5
GoogleAzi abdi two gentlemen who went out of there way to help me sell my house and helped me purchase another property and I recommend by brother who again said how helpful both lads were
Dear Des, thank you so much for your review, I will pass this onto the team Kind regards Peter Lawrence Director
5/5
GoogleI bought my flat in 2017 and the team was very helpful and cooperative especially Hayden he was amazing. I would recommend LR to my friends who intend to sell or buy a property in Ruislip. Well Done team. I am now intending to buy another property and I am hoping the same professional Advice and support from them. Again Hayden has stepped up to give his best shot.
Many thanks for your review this means so much to the team at Lawrence Rand Kind regards Peter Lawrence Director
5/5
GoogleSuch a brilliant estate agency to work with. Both from a buying and renting perspective. Everyone I’ve dealt with has been kind, respectful, helpful and responsive. Shout out to Harry in Sales and Mandeep and Graham in renting and property management. Mandeep said she’d get me a suitable tenant and she delivered!
Dear J Mehta Many thanks for you review this means a lot to the whole sales and lettings teams at Lawrence Rand. We look forward to working with you for many years to come Kind regards Peter Lawrence Director
5/5
GoogleI recently purchased a flat through Lawrence Rand, they gave me an excellent service. Great communication throughout the whole process, they were always ready to answer all my queries in a quick and timely manner. A huge mention for Alec. Alec went way beyond his way to make sure that my flat buying process completed successfully.
Many thanks for your kind review this means so much to the team Kind regards Peter Lawrence Director
5/5
GoogleI really couldn't fault the service provided by Lawrence Rand as we navigated our first house purchase. Everyone we encountered was helpful and professional from the start until the end. Special thanks to Graham who was our initial contact and Alec who saw our purchase through to completion - we are so grateful for all of their help and endless patience. Highly recommend!PositiveResponsiveness, Professionalism
Dear Poppy Many thanks for your kind words This means so much to the team Thank you so much Kind regards Peter Lawrence Director
4/5
GoogleI have recently bought a house through Lawrence Rand. Despite what seemed a rather long and arduous process at times buying the house, I have nothing but praise for one particular member of their staff, Emma, who was always on hand to chase things up on my behalf and push things through to meet the completion date. Thanks to Emma and the team I'm now happily settled in my new home before Xmas. Would recommend!
Many thanks for your kind words this means so much to the Lawrence rand team and if there is anything you need please pop in and we will be delighted to help you Kind regards The Lawrence Rand Team
5/5
GoogleWe didn't end up taking a property managed by Lawrence Rand, however we were only in London for the day to look at properties in the Ruislip area and Jayne (who showed us around properties) was so helpful in getting us around and offering insights on schools, tube/transport/shopping etc. just felt we should say thanks for that as it helped us make the decision to move to Ruislip.
Hi Iain, thank you so much for your kind words, This means a lot to Jayne and I will ensure I pass this over Kind regards Peter Lawrence Director
5/5
GoogleHayden and the team provided excellent service throughout the buying process of my first property, which was very smooth and seamless. I highly recommend Hayden and Lawrence Rand for their passion for their work, a high level of efficiency, courteous, and always available to assist
Dear Prawin Many thanks for your kind words this means a lot to the team at Lawrence Rand and also Hayden, we all wish you the best for the future Kind regards Peter Lawrence Director
5/5
GoogleI am really happy with Lawrence Rand. Specifically Simon Bell was the one of the best EA i have met in my years search. He was knowledgable and honest. It was also pleasure dealing with Leanne whose constant updates assuaged the pressure of dealing with a chain. All in all I found a very good property and in my opinion they had the best properties in Ruislip.
Dear Mr Syed Many thanks for your kind words this means a lot and we all wish you the best for the future Kind regards Peter Lawrence
1/5
GoogleDo not recommend if you value your own time. This estate agent falls short when it comes communication. Despite assurances of timely updates by the 'end of the day', we were repeatedly left without a callback. This lack of responsiveness felt disrespectful and wasted our time, leaving us hanging with uncertainty. Even after a month, we remain uninformed about whether the sellers even received our offer or provided any feedback. Our only indication of progress is through Zoopla, where we discovered that the house has been marked as 'sold subject to contract'. Safe to say we will be telling everyone we know to avoid.
Dear Roshni, I wanted to update you on the status of your property offer. I recently spoke with Parth, who mentioned that you were on holiday, explaining the earlier communication breakdown. We have attempted to contact you both by phone and through messages regarding your offer. Regarding the property, an initial offer was made by another buyer who was legally prepared to exchange, pending mortgage approval. Unfortunately, their mortgage did not go through upon review by the underwriters, prompting the seller to put the property back on the market. Since then, we've had over 20 viewings and received several offers, including multiple from you. After your first offer was rejected, you increased it several times. In the meantime, the original buyer resolved their mortgage issues and returned with an offer higher than any others we received. The seller has decided to see if this buyer can finalise the exchange within the next week and exchange contracts. Parth has asked to keep your offer pending. If the current deal does not proceed, we will revisit your interest in the property. Please be assured that all offers and rejections have been formally documented and communicated to the seller as well as yourself via e-mail We strive to avoid multiple agreements that could result in financial losses for any party and must follow the seller's instructions. Thank you for your understanding, and we will continue to assist you in your search for the right property. Kind regards, Peter Lawrence Director
1/5
GoogleI had the unfortunate experience of dealing with Lawrence Rand recently, and I feel compelled to warn others about their unprofessional and deceitful practices. If you're in the market for a reliable estate agent, steer clear of this one at all costs. First and foremost, honesty seems to be a foreign concept to these people. Throughout my interactions with them, I encountered nothing but lies and misrepresentations. They promised to keep me updated on the status of my offer on a property, but it quickly became apparent that this was just lip service. Despite repeated assurances that they would contact the owner and provide feedback, they conveniently "forgot" to follow through each time. It's evident that their word means nothing, and they have no qualms about stringing along potential buyers with false promises. What truly baffles me is their complete disregard for basic courtesy and professionalism. Ignoring clients and failing to communicate effectively and not sending my offer to the owners are cardinal sins in the real estate industry, yet Lawrence Rand seems to revel in their incompetence. They have no respect for their clients time or investment. Just save yourself the headache and avoid Lawrence Rand at all costs Don't make the same mistake I did by entrusting them with your business. Look elsewhere for an estate agent who values honesty, transparency, and respect for their clients.
Dear Parth It was a pleasure speaking to you today and mentioning that you were on holiday, explaining the earlier communication breakdown. We have attempted to contact you both by phone and through messages regarding your offer. Regarding the property, an initial offer was made by another buyer who was legally prepared to exchange, pending mortgage approval. Unfortunately, their mortgage did not go through upon review by the underwriters, prompting the seller to put the property back on the market. Since then, we've had over 20 viewings and received several offers, including multiple from you. After your first offer was rejected, you increased it several times. In the meantime, the original buyer resolved their mortgage issues and returned with an offer higher than any others we received. The seller has decided to see if this buyer can finalise the exchange within the next week and exchange contracts. You haav asked to keep your offer pending. If the current deal does not proceed, we will revisit your interest in the property. Please be assured that all offers and rejections have been formally documented and communicated to the seller as well as yourself via e-mail We strive to avoid multiple agreements that could result in financial losses for any party and must follow the seller's instructions. Thank you for your understanding, and we will continue to assist you in your search for the right property. Kind regards, Peter Lawrence Director
5/5
GooglePaul and his team were great from start to finish in helping me sell my property, nothing was too much trouble and the advice they shared was greatly appreciated resulting in multiple viewings and a seamless process throughout
Dear Robert Thank you so much for your review means a lot to Paul and the team Kind regards Peter Lawrence Director
5/5
GoogleLawrence Rand as been great selling my property one buyer drop out but then we got another buyer. If it wasn't for Alex doing such a amazing job and all his hard work we would never have had a completion date set to get things moving. I can't thank Alex enough and most appreciated.
Dear Irene Many thanks for your kind words this means alot to the team and Alec We all wish you the best for the future Kind regards Peter Lawrence Director Kind regards Peter Lawrence Director
5/5
GoogleThat was the best experience i ever had with agency (Harry Tibbey) as made all work amazing and easy for us as (tenant), also Harry was such a lovely, friendly and so helpful with all my paper work. Appreciate so much for your help also for Graham Veitch help. Thank you
Dear Zeinab Many thanks for your kind words this means a lot to Harry and Graham Kind regards Peter Lawrence Director
5/5
GoogleI was very pleased with the service and experience I had with Lawrence Rand Estate Agents, especially Alec and Jess. They were at all times helpful and responsive. Truly professional service, with high levels of advice and experience. Fully recommended.
Dear Janice Many thanks for your kind words this means a lot to the team We all wish you the best for the future Kind regards Peter Lawrence Director
5/5
GoogleI recently let my property through Lawrence Rand. this was the first time I was letting my property in London and Mandeep made sure it was quick process. Mandeep in particular was very helpful to respond to any queries I had. Absolutely professional and excellent customer service. I appreciate your help Thank you
Dear Malgorzata Many thanks for your kind words this means a lot to the team We want to always continue improving our services to our clients and now coming into our 15th Year of trading we are delight to keep pushing the boundary's to ensure we keep improving and moving forward If there is anything in the future you need please reach out Kind regards Peter Lawrence Director
1/5
GoogleA random life situation happened to me and I had to give up the flat I had booked by paying £311. I cancelled a two weeks in advance. They don't look at customers as people just as a source of profit. They are only interested in how they can make money and when they are supposed to do something from themselves you suddenly lose contact with them. When the agency had business with me, they would call me all the time, unfortunately it doesn't work the other way round, especially when it comes to refunding money. According to law it’s up to the agency to decide whether money will be paid out and how much, but the government advises to be fair and look at the circumstances… I lost a job and was left without a place to live since I couldn’t prove one of the tickboxes for their flat application and £100 refund is not fair in this situation. I asked for time to explain my situation - I did not get it. I asked for a larger share of the deposit and nobody replied to my messages. Jacek
Dear Jacek, Thank you for bringing your concerns to our attention. We are genuinely sorry to hear about the difficulties you’ve faced recently, including your job loss and the subsequent challenges with securing accommodation. We understand that such circumstances can be incredibly stressful, and we regret any additional stress our service may have caused. It is never our intention to make any customer feel disregarded or valued only for their financial contribution. The details you've shared suggest that we need to reassess our approach, especially in terms of how we interact with clients during their times of need. We are aware that you had to give up the flat you booked at Grace Court by paying £311 and cancelled two weeks in advance. It is clear from your message that you feel let down by how we handled your request for a fair consideration of your situation, especially concerning the refund. Regarding the details of the transaction, it was noted that after you paid the deposit, you informed us through Graham that your employment contract would not be renewed. We understand this was a significant factor that influenced your ability to proceed with the letting. We did refunded £100 of the deposit as there was cost incured with suppliers, which was discussed with you. At that time, you expressed gratitude for the portion of the deposit that was returned, understanding it as a compromise given the situation. We are surprised to hear that the deposit was paid at a time when you were uncertain about your job continuity. This situation indeed complicates matters, but it emphasizes the need for clear communication from both parties from the outset. Once again, we apologize for any inconvenience and distress caused. We called you yesterday with no response to have a telephone conversation regarding this so please can you call us back on 01895-632211 regarding this matter, We will try again today Warm regards, Peter Lawrence Director
5/5
GoogleFantastic experience with Lawrence Rand and more specifically with the Senior Property Consultant Jamie Clifford. Really professional transaction with great knowledge of the local area. Can't recommend Jamie and Lawrence Rand enough.
Dear Ewan Many thanks for your kind review This means a lot to the team and Jamie Kind regards Peter Lawrence Director
5/5
GoogleMy first contact was with Jamie Davies, after recommendations from an ex-colleague, almost five years ago, with regards to a property valuation, followed by contact with Mandeep for renting one of my BTL properties, that led to continuous interaction with almost every team member of Lawrence Rand, who have always shown diligence, friendliness, courtesy and professionalism in all property dealings with them todate. This has led me to feel relaxed and confident, and without hesitation, to take them as my sole agents for all future property lettings and sale business. I have, and would, highly recommend Lawrence Rand in whom I have built my trust as they, in my opinion, can help in taking off any stress and give unbiased advice with property matters.
Dear Ashok Many thanks for your kind words this means a lot to the team. I will ensure I pass this feedback to all Kind regards Peter
1/5
TrustpilotIgnorance and exploitation of the client
A random life situation happened to me and I had to give up the flat I had booked by paying £311. I cancelled a two weeks in advance. They don't look at customers as people just as a source of profit. They are only interested in how they can make money and when they are supposed to do something from themselves you suddenly lose contact with them. When the agency had business with me, they would call me all the time, unfortunately it doesn't work the other way round, especially when it comes to refunding money. According to law it’s up to the agency to decide whether money will be paid out and how much, but the government advises to be fair and look at the circumstances… I lost a job and was left without a place to live since I couldn’t prove one of the tickboxes for their flat application and £100 refund is not fair in this situation. I asked for time to explain my situation - I did not get it. I asked for a larger share of the deposit and nobody replied to my messages. Jacek
Dear Jacek, Thank you for your review. We are sorry to hear about the difficult personal circumstances you experienced. Losing employment and facing uncertainty around housing is understandably stressful, and we do not take situations like that lightly. With regard to the £311 paid, this would have been a holding deposit taken in line with the Tenant Fees Act 2019. Under the legislation, a holding deposit can be retained in certain circumstances, including where a tenant withdraws from the application or is unable to meet the referencing criteria required for the tenancy. These rules are set by law and are not discretionary in the way suggested. In your case, the property was withdrawn from the market while referencing was carried out, and the landlord incurred lost marketing time during that period. When you informed us that you would not be proceeding, the matter was reviewed and a partial refund of £100 was issued as a gesture of goodwill, despite the legal position allowing for retention. We do not view clients as “a source of profit.” Our responsibility is to apply the legislation consistently and fairly, while also protecting the landlord’s position when a property has been reserved and removed from the market. That said, we are sorry if you felt communication could have been clearer at the time. We genuinely wish you well and hope your circumstances have since improved. Peter Lawrence Director Lawrence Rand Estate Agents
5/5
GoogleI am in the process of moving and I have had the privilege of working with Jane who is accommodating my landlord to find a new tenant. She is kind, sweet and extremely passionate about her job. She is so accommodating and very professional. I couldn’t have anyone else who understands my needs as a tenant as much as Jane. Thank you for all your support.
Many thanks for your kind words and review this means a lot to Jayne and the team Kind regards Peter Lawrence Director
1/5
GoogleWe are purchasing from this Estate Agent currently and have had slow and poor after service. Communication with the Agent Hayden has been very poor as a buyer and would avoid going forward if I am looking for a house again and would not recommend to any families or friends. So disappointing.
Dear Dinesh Many thanks for you review, I have investigated what has happened on this situation. Due to the appointment being out of working hours our client informed us that they would be more than happy to show you the property, We even offered to accompany the viewing out of hours to help but was informed there is no need for this. When you visited the property for some reason our client decided not to let you in which is completely out of our control. Their is no need for Lawrence Rand to delay any transaction and we wouldn’t get into the top 2% of the best agents in the UK by doing this. Our goal is to move people as quick as possible and will do whatever we can to help. I am more than happy to speak to you directly regarding this to see how we can speed up the transaction but 95% is down the solicitors once a sale is agreed Please contact the office on 01895-6322211 and they will put you through to me if this is something you wish to take up Kind regards Peter Lawrence Director
5/5
GoogleGreat experience, Jamie Clifford was extremely approachable and made my showing an absolute pleasure - it was apparent he really knew his stuff and was able to provide answers to all of mine and my partners questions. A bright young man with a successful future ahead of him.
Dear Josh, many thanks for your kind words regarding Jamie this means a lot to him and the team. Kind regards Peter Lawrence Director
5/5
GoogleMandeep of Lawrence Rand has provided an exceptional service, going above and beyond in helping with the renovation and letting of a property. Highly recommended.
Many thanks for your kind words I will pass this to Mandeep Kind regards Peter Lawrence Director
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