William Davis Homes Rugby reviews

★★★★★ 5/5

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New Build Purchase

Our previous house was built in the late 80s by Davis’s, we lived in it for nearly 30 years so had good idea of the standards and build quality from that, the whole experience of buying a new build was made all the better thanks to Nicky at Shepshed who was with us throughout our journey from choosing the plot to assisting with the choices and extras ( thank you for your patience and endless tea and biscuit's ) we also visited most Davis sites in the East Midlands for ideas on decor etc and have to say Nicky’s colleagues on other sites were all very helpful and informativeWe are now in the property and are not disappointed, the aftercare has been brilliant Tom and his team really look after us if we need anything and Nicky calls in when passing to check all’s OK All in all a good experience

Simon · 10 June 2024

★★★★★ 5/5

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William Davis - Skylarks Development 5*

We were impressed by how friendly and helpful everyone at the Skylarks Chesterfield development were from our first visit, through the buying process and taking occupation. In particular Stephanie Holland in Sales, gave us confidence and was always accommodating. She clearly has a lot of experience in her job and performs it well.We knew before we moved in that there would still be a lot of building going on around us. All the site workers have been friendly, helpful and always considerate. The way the site is cleared up before they all go home each day is impressive. We have been in our house 3 months now. We have been very comforted by how warm the house is, the quality of the build of our property has impressed us and our list of snaggings was short. Everything was attended to promptly.We have not had recourse to contact Customer Services for anything so cannot comment on their performance. I am sure they would reflect the same quality levels if we had need of them.Thanks everyone.

Lorna · 2 June 2024

★★★★★ 5/5

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Review for William Davis Homes(Houlton Site) and Sales Advisor Bev James-Hill: Excellent Home Reservation Experience

Our journey to reserving a new home with William Davis Homes was nothing short of excellent. Bev James-Hill, our Sales Advisor, has been exceptional throughout the entire process. Her friendly demeanor, detailed approach, and unwavering support made the selection process enjoyable and stress-free, ultimately helping us choose our perfect home.Friendly and Approachable:Bev’s friendly and approachable nature was evident from our first interaction. She took the time to understand our needs and preferences, making us feel valued and heard. Her ability to build rapport and establish trust made us confident in her ability to help us select the perfect home for our family. Bev’s warm personality and genuine interest in our well-being set her apart from other agents.Attention to Detail:Bev’s attention to detail was impressive. She provided us with comprehensive listings that matched our criteria, saving us time and effort. During property viewings, she pointed out both the positives and potential concerns, ensuring we had all the information needed to make informed decisions. Her detailed knowledge of the market and the neighbourhoods we were interested in was incredibly valuable.Excellent Communication:Bev’s communication skills were top-notch. She kept us informed about every aspect of the reserving process, promptly answering our questions and providing regular updates. Her transparency and clear explanations helped us navigate the complexities of selecting a home with ease. We always felt well-informed and confident in our decisions, thanks to Bev’s proactive approach.Successful Home Reservation:With Bev’s guidance, we found our dream home. Her negotiation skills were instrumental in securing the property within our budget. Bev handled all the paperwork efficiently, ensuring a smooth and timely reservation process. Her dedication to our satisfaction and attention to every detail made the experience positive and rewarding.ConclusionOur home selection process with William Davis Homes was exceptional, thanks to the invaluable help of Bev James-Hill. Her friendly demeanour, meticulous attention to detail, and excellent communication skills made the process seamless and enjoyable. We are grateful for Bev’s support and highly recommend her to anyone looking to buy a home. Her professionalism and personal touch truly made a difference.

Srikanth · 28 May 2024

★★★★★ 5/5

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Recently purchased a property on 2.5.24

Recently purchased a property on Lace Fields, Ruddington. We are delighted with the house and development where great attention to detail ensures each property has a truly individual feel. We particularly wish to thank Kelly Rudkin, sales consultant, who ensured that the house purchase progressed smoothly and on time. Kelly went over and beyond the call of duty with regular prompt communication and great attention to detail. Her professionalism, kindness and support throughout this sometimes daunting process was greatly appreciated. Thank you so muck, Kelly.

J · 26 May 2024

★★★★★ 5/5

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Excellent service from sales office

First review for William David but unlikely to be the last as we go through a potential buying process. We have been dealing Bev for the Houlton Site over the past few months. We are probably difficult customers as we keep changing our mind on our circumstances, timelines and preferences, but Bev has been so patient and massively helpful. This is a big purchase and we have lots to think about. We have spoken to just about every house builder on the site but the customer service from Bev cannot be matched. Often I have found that without being in a position to sign on the dotted line I often feel a little brushed off (politely) in most developments but Bev has been the opposite. If I am honest, whilst ultimately the right house will drive our final position, the customer service from William Davis makes a massive impact on our potential next steps. For what it is worth I have friends and family who have previously bought with William Davis in a different development who had had similar positive experiences as well.

Paul · 19 May 2024

★★★★★ 1/5

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Nightmare on Thorpebury in the Limes Thurmaston, Leicestershire: A Cautionary Tale of William Davis Homes

Please be aware before buying with William Davis.The abysmal state of customer service is beyond belief. Since purchasing our house in July 2023, we have never once been able to reach their customer service department via telephone. Despite calling them countless times, we have yet to receive a single callback.My experience with William Davis Homes can be best summed up as a textbook example of how not to treat your customers. From day one, it was clear that their idea of customer service is to ignore, deny, and deflect any issues that arise with their properties.Initially, they seemed somewhat responsive, sending out their so-called "repair team" to address the issues. But here's the kicker: they couldn't fix a problem if their lives depended on it. It's as if they're trained to make things worse rather than better.After attempting to fix the same issues four or five times with no success, they suddenly decided to adopt a new strategy: denial. And the leaking shower is "within industry standards." It's like they expect us to believe that our brand-new home is supposed to fall apart within months of moving in.The windows and doors were poorly installed from the outset, and despite multiple attempts to rectify the situation (three or four, to be exact), we're now being told that there's nothing more they can do. As a result, we endured an entire winter in freezing conditions, forced to keep the heating on around the clock just to maintain a habitable temperature indoors.Investing in a new home often comes with the expectation of saving on energy bills, but with William Davis Homes, our experience has been the complete opposite. Rather than enjoying savings, be prepared to face skyrocketing energy bills if you opt for their properties. In the first six months alone, we were shocked to find ourselves spending over £2.5K just to keep the lights on and the house warm. It's a frustrating reality that completely contradicts the very notion of investing in a new, energy-efficient home.Discrimination is rampant within William Davis Homes, as they cherry-pick which issues to address based on arbitrary criteria, leaving some homeowners in the dust while catering to the needs of others. It's a blatant display of discrimination, where one buyer may receive prompt attention and resolution, while another with identical or even more severe issues is left to fend for themselves. This unequal treatment is not only unjust but also erodes trust and confidence in the company's ability to provide fair and equitable service to all customers.Save yourself the headache and avoid William Davis Homes like the plague. Unless you enjoy throwing your hard-earned money down the drain and living in a constant state of frustration and disappointment, steer clear of this company. Trust me, you'll thank me later.

Al · 10 May 2024

★★★★★ 1/5

Trustpilot

Nightmare on Thorpebury in the Limes Thurmaston, Leicestershire: A Cautionary Tale of William Davis Homes

Please be aware before buying with William Davis.The abysmal state of customer service is beyond belief. Since purchasing our house in July 2023, we have never once been able to reach their customer service department via telephone. Despite calling them countless times, we have yet to receive a single callback.My experience with William Davis Homes can be best summed up as a textbook example of how not to treat your customers. From day one, it was clear that their idea of customer service is to ignore, deny, and deflect any issues that arise with their properties.Initially, they seemed somewhat responsive, sending out their so-called "repair team" to address the issues. But here's the kicker: they couldn't fix a problem if their lives depended on it. It's as if they're trained to make things worse rather than better.After attempting to fix the same issues four or five times with no success, they suddenly decided to adopt a new strategy: denial. And the leaking shower is "within industry standards." It's like they expect us to believe that our brand-new home is supposed to fall apart within months of moving in.The windows and doors were poorly installed from the outset, and despite multiple attempts to rectify the situation (three or four, to be exact), we're now being told that there's nothing more they can do. As a result, we endured an entire winter in freezing conditions, forced to keep the heating on around the clock just to maintain a habitable temperature indoors.Investing in a new home often comes with the expectation of saving on energy bills, but with William Davis Homes, our experience has been the complete opposite. Rather than enjoying savings, be prepared to face skyrocketing energy bills if you opt for their properties. In the first six months alone, we were shocked to find ourselves spending over £2.5K just to keep the lights on and the house warm. It's a frustrating reality that completely contradicts the very notion of investing in a new, energy-efficient home.Discrimination is rampant within William Davis Homes, as they cherry-pick which issues to address based on arbitrary criteria, leaving some homeowners in the dust while catering to the needs of others. It's a blatant display of discrimination, where one buyer may receive prompt attention and resolution, while another with identical or even more severe issues is left to fend for themselves. This unequal treatment is not only unjust but also erodes trust and confidence in the company's ability to provide fair and equitable service to all customers.Save yourself the headache and avoid William Davis Homes like the plague. Unless you enjoy throwing your hard-earned money down the drain and living in a constant state of frustration and disappointment, steer clear of this company. Trust me, you'll thank me later.

Alpesh · 10 May 2024

★★★★★ 5/5

Trustpilot

Amazing customer service!

We have reserved our first home and Bev our sales exec has made it such a lovely experience, she is so kind and knowledgable, answering any queries we had as first time buyers and made us feel really confident about the process! We made our choices the same day and she was so patient with us even when we changed our minds! I would recommend to anyone to buy with William Davis especially if Bev is your sales exec as you are sure to get great customer service!

Emily · 5 May 2024

★★★★★ 1/5

Trustpilot

Shocking Home

3 weeks after moving in the stair rail started coming away from the wall, the cooker didn't work the first day and William Davis refused to replace and had to wait for smeg to fix 3 weeks later, then the dishwasher front door fell off broke my toe the first day, after the Solar inverter blew up in the loft 2nd day, then all the extractors failed first day and took a weeks to replace, after the Garage flooded destroying lots of our stuff as never told they are not meant for storage as badly built and don't comply to nhbc standards and didn't have the warning plaque inside.Then after a month the stairs came away from the wall top to bottom, several Windows damaged so replaced, moved in with not just us but loads of mice in the roof William Davis refused to do anything about saying they had never known of such a thing even though saints had pics before they put the flooring down of mice and vermin foot prints in the concrete. Then the bathroom floor decided to move and raise so had to be taken up stripped back and new flooring, then the upstairs toilet leaked ruining the flooring which had to be replaced and then the shower tray fell leaving a gap all around and it's just done it again. Then the main bedroom floor started creaking so all carpet up everything out to find a 5 foot by 2 foot loose section not screwed down after plumbing installed. A 4 inch hole started to appear in the kitchen wall above a work surface, turned out it was cut out by mistake and instead of putting plasterboard in and plaster it was filled with screwed up waste paper and filler. In every room walls and ceilings the plasterboard doesn't match when meeting and you can see every joint, the stairs has been done but waiting for the whole house to be sorted. second week in January all the windows inside are being remastic sealed as all gone yellow and come away from either the walls of upvc. The list continues but your bored now. Now a year later we are still fighting to get things fixed and this is the WORST home we have ever bought.

Steve · 23 December 2025

★★★★★ 5/5

Trustpilot

Customer Service with a Smile

We were viewing completed plots at the Shepshed site on all 3 and some 4 bedroomed homes as the site nearest to us did not have any to view.We had the good fortune to come across Nicky based at Shepshed. Nicky was super helpful, professional and very engaging. She went out of her way to give us a good idea of all of the houses that William Davis build which fell within our budget. Nothing was too much trouble and she happily went about her job with a smile on her face, she loves her job, you can just tell.Nicky is a real asset to the team at Shepshed and made the task of viewing various plots fun, entertaining and light hearted. The homes themselves seem to ooze quality and we both look forward to finding the home of our dreams.Thanks again Nicky you were a star!

Joanne · 11 April 2024

★★★★★ 5/5

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Great job done on my door on Sunday

Great job done on my door on Sunday. Tricky was professional, efficient, and did a neat, solid job while working for Tracey. Very pleased with the outcome and would recommend.

Mayowa · 28 December 2025

★★★★★ 5/5

Trustpilot

William Davis is the King of its own kind

We couldn’t be happier with our new home! From the very first meeting, the staff of William Davis was professional, transparent, and attentive to our needs. The quality of craftsmanship is outstanding, every detail, from the finishes to the layout, was executed with care and precision. Communication throughout the project was excellent; we always felt informed and involved. The team stayed on schedule and delivered exactly what they promised, making the entire process stress-free. We would highly recommend them to anyone looking for a reliable builder who truly takes pride in their work.

Selva · 9 December 2025

★★★★★ 5/5

Trustpilot

Exceptional Support from Bev James-Hill at William Davis Homes Houlton Rugby Site

I would like to express my heartfelt appreciation for the outstanding support and assistance provided by Bev James-Hill at the William Davis Homes Houlton Rugby Site. As we navigate through the home-buying process, Bev has consistently demonstrated a high level of professionalism, kindness, and patience, making our experience truly exceptional.From the initial stages of our engagement with William Davis Homes, Bev has been a guiding light, addressing our questions and concerns with utmost clarity and transparency. Her willingness to go above and beyond to ensure that we feel informed and confident throughout the purchase journey has been remarkable.One of the standout qualities that sets Bev apart is her unwavering commitment to customer satisfaction. She has taken the time to understand our needs and has provided invaluable insights that have significantly contributed to our decision-making process. Her dedication to ensuring a smooth and enjoyable experience is truly commendable.As we approach the exchange of contracts, I am confident that the positive momentum and exceptional service we have received thus far will continue. Bev's proactive communication and attention to detail have instilled a high level of trust in the process, assuring us that we are in capable hands.Bev James-Hill has been a true asset to the William Davis Homes team at Houlton Rugby Site. I wholeheartedly recommend her to anyone in search of a knowledgeable, supportive, and customer-focused professional in the home-buying journey.Thank you, Bev, for your outstanding service and for making our experience with William Davis Homes truly amazing.

Prabhakar · 11 March 2024

★★★★★ 5/5

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Our experience so far with William…

Our experience so far with William Davies Homes (WDH) is at Houlton Rugby development and our interaction is mainly with Bev in sales. Bev is a godsend to us, clearly understood our requirements, very kind but equally knowledgeable and very well knows the trade, great people skills and awareness, showed compassion and understanding of challenges, good communicator, patiently and professionally dealt with us from various visits of enquiry to proceeding with next steps and subsequent communication on next stages of the ongoing process. We wouldn’t have selected WDH if we had not received such an excellent experience. Bev is a great asset to WDH and I strongly recommend WDH Houlton and when they have someone like Bev, the process is lot more smoother and effective. Thank you Bev.

Mr · 11 March 2024

★★★★★ 5/5

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Our new home is absolutely beautiful

Our new home is absolutely beautiful! Every detail was finished to a high standard, and it truly feels like a dream come true. The staff have been amazing throughout the whole process, friendly, professional, and always willing to go the extra mile. We couldn’t be happier with our experience and would highly recommend them to anyone looking for their perfect home.

Paul · 3 May 2026

★★★★★ 5/5

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Excellent customer oriented service

Exceptional team all the way from sales to site management. Huge shout-out for guiding me through the process in a transparent and stress free way. Happy with the purchase and the house was finished in a phenomenal standard. Well done team!

Mark · 23 September 2026

★★★★★ 5/5

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Its been a long while now since I moved in.

Its been a long while now since I purchased and moved onto the WDH development (Phase 2) on Wellington Place here in Market Harborough, (well actually 2 years, better late than never to write a revive then)! I found my whole experience, seamless from beginning to end and actually the most relaxed I've ever felt buying a house! That was primarily down to the front end sales team initially in my view, Tracey and Suzy. Also the way WDH obviously operate as a whole! At no time did I feel under pressure with WDH (as I had with some other companies)! I asked a question and without hesitation was given an honest reply. I am so please with all aspects of the house that I purchased, and the whole follow up process, as when you do call the office, they (the team) are always so friendly and responsive! The phase I live on and the development as a whole is well planned in my view and I feel comfortable here, what else can you ask for.😊Thank you WDH.

HH · 23 February 2024

★★★★★ 5/5

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The level of patience and support I got…

The level of patience and support I got from the sales team was second to none, excellent customer service. The let’s talk about the quality of the home, I did quite some inspection with different builders, but William Davis came across to me as the best of all the developments I checked. The fact that we were a part of our flooring choice and design was the highlight of our new home. Thank you for our beautiful home. CLC.

Shalom · 4 December 2025

★★★★★ 5/5

Trustpilot

Lace Fields

The whole experience has been seamless from beginning to end despite the fact we had to remarket our house. We found Kelly at Lace Fields excellent to deal with. All along she gave us honest advice and directed to a plot and house that suited our needs. We have only been in a week but our first impressions are very good and so warm!! The plots are quite spacious with good planing and grassy areas. The whole development is well planned and most of the roads are already in place. We would highly recommend so far and will review again after we have been in a while. Kelly is an asset to the company. LOL

Gweneth · 11 February 2024

★★★★★ 5/5

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Amazing experience with the team at…

Amazing experience with the team at Thorpebury in the Limes. A year and a half to find our dream home and it was worth the wait. Overall, a really great experience with the sales and site team made everything so comfortable for us.

Vitesh · 4 September 2026

★★★★★ 1/5

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We purchased our first home in the UK…

We purchased our first home in the UK from William Davis at Westwood Park. At the time, mortgage rates had only recently increased significantly, so we asked whether any discount could be offered. We were clearly told that a discount was not possible.

Işılay · 2 September 2026

★★★★★ 5/5

Trustpilot

My first property in UK

This being my first property in UK, I am so happy to have bought house with William Davis. The whole process from start to end was very smooth. Bev has been very helpful in making this happen. I had to move in early as my contract was about to end at the current rented house. Bev has accepted my request and made it possible for early move in. I would definitely recommend William Davis.

Sujith · 31 May 2024

★★★★★ 5/5

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Great customer service with a personal touch

My fiancée and I have had a great experience since the beginning of dealing with William Davis, primarily due to Bev’s friendly and knowledgeable manner. Bev has been incredibly accommodating and knowledgeable in our pursuit to buy our family home. After visiting many developments and show homes in our search for our home we’ve both been very impressed with how we’ve been treated at William Davis Houlton. We would like to thank Bev for her kindness and expertise.

Jordan · 9 March 2024

★★★★★ 5/5

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Kelly Lace Fields

I recently purchased a home at Lace Fields in Ruddington. My experience with Kelly has been absolutely lovely. It made the whole experience so easy for me. She was always on hand and really informative, spoke highly of William Davis and knows her stuff. In a weird way I was a bit disappointed when everything was complete, because that meant I wouldn’t need any further dealings with Kelly!

Brent · 5 September 2024