Trusted Agent profile · Royston, Hertfordshire
Verified
★★★★★
91 reviews across 2 platforms
Estates House, Fish Hill, Royston, Hertfordshire, SG8 9LD
Marshalls Properties's office in Royston, Hertfordshire, at Estates House, is rated 4.3 out of 5 across 91 reviews on two platforms, including 86 Google reviews rated 4.2.
Marshalls, with over 146 years of collective experience, are the leading independent agents serving Royston and the surrounding villages. Established in 2006, we pride ourselves on our friendly, enthusiastic and professional approach and our impressive track record in consistently selling and letting a huge variety of properties. After over 30 years working in the industry, our founder Andy Marshall started Marshalls because he believed, quite simply, that he could deliver a better service than the competition. This commitment to excellent customer service now forms the cornerstone of the company. “Our ethos is to exceed your expectations” As qualified estate & letting agents through the National Association of Estate Agents and the Association of Residential Letting Agents, you can have confidence that you are placing your property in the hands of professionals with integrity, honesty and unrivalled local knowledge. We are proud and honoured to have be chosen as members of The Guild of Professional Estate Agents and with their support behind us, we know that we are offering a truly professional service to our clients, with the benefit and backing of a network of over 700 fellow agents nationwide including exposure in the Park Lane, London office. Together with our commitment and intense website and newspaper marketing, we know we are giving our clients’ properties the maximum exposure they deserve and therefore the best chance of getting the best price possible. For the past 8 years, Marshalls have also been selected as the best independent estate agents in Royston by Movewithus, who have over 1000 nationwide networked associated offices. We concentrate on providing a very personal service, combined with having a real local base, local expertise and community involvement. As a result, we have many very positive testimonials, and receive most of our work through recommendations from past happy customers. Our culture is focused on responsive customer service. This is a priority for all staff, in addition to always being open and honest about a customer’s prospects. So if you are looking to sell or let a property, buy, or rent a home, then do get in touch with Royston’s leading agent with the largest team of personnel.
Every review we hold for the Royston office, from every platform, shown as written. First names only.
5/5
GoogleA well deserved 5*s! Victoria was amazing and kept us updated the whole way along. I would 100% recommend Marshalls to anyone thinking of buying or selling their home. Thanks again guys!
Thank you Saz. Vicky will be pleased.
5/5
GoogleI work closely with Marshalls on a day to day basis providing help with plumbing and heating jobs on both the letting and sales side of the business. The team are always incredibly professional but importantly for me responsive and detailed in the information they provide on the work that needs to be carried out - always looking to have a job done properly. I thoroughly enjoy working with the team!PositiveResponsiveness, Quality, Professionalism
Thanks Lee - We do expect a high standard of work for our properties and it's great to work with professionals like you.
5/5
GoogleI am delighted with the professional and efficient service I am receiving from Marshalls in respect of the sale of my property. I had many viewings and accepted an offer within 4 weeks of my house going on the market with them. I cannot recommend this Estate Agent highly enough. NB An earlier posting of one star was an error and should be removed.
Thanks Jill, happy to have helped you sell your home.
5/5
GoogleExcellent service, Sarah and the team were very efficient and helpful throughout the entire process. I cannot recommend them enough, first class!
Thanks Dennis!
5/5
GoogleExcellent service, very helpful and would definitely recommend Marshall’s. Special thank you to Andy and Sarah for all their efforts.
Thank you Nicholas.
1/5
Googlevery rude to my son, He made an appointment for a specific time, he drove 2 hours from Downham Market and they had the appointment set for 2 hours later. They basically called him an idiot, insisted that it was for a later time even though I was right there with him and the phone was on speaker. He did get to see the house he wanted a few days later and they refused to process his paperwork and did not give a reason even though he was fully qualified to rent....
Dear Mrs Snow, I am sorry to hear that you were disappointed with the service your son received. I would welcome the opportunity of discussing this matter further with you. Please feel free to call me at the office on 01763 247788. Kind Regards Andy Marshall
1/5
GoogleVery rude staff, I booked to see a home today at 1130 and drove over 2 hours to get there. I was rudely surprised when they told me they made the appointment for 1330 and outright called me a liar when I said it was for 1130. I made the appointment on speaker phone and my whole family was around when I made it so the old blonde lady with the jowls dug her stubborn heels in. I even said if it was any later than 1130 I couldn’t make the appointment and clearly said that I had to get my wife to Cambridge no later than 1215.
Dear Calob, thank you for your comments. Having spoken to our lettings team with that particular property the residing tenant was only available for viewings in the afternoon and therefore there was no way we could have carried out any viewings in the morning. I am sorry if any wires were crossed. However it is unacceptable to make derogative comments about any members of staff as after all they are only doing their jobs. If you have any issues and would like to discuss matters further perhaps you would like to contact the office and speak with the Lettings Director.
5/5
GoogleGreat service from a great company... special shout out to Sarah, who help us throughout the whole process. Would gladly recommend them!PositiveProfessionalism
It was a pleasure, thanks Matt.
5/5
GoogleThank you to Sarah, Sam and Vicky for all their hard work!
Thanks Simon
5/5
GoogleMarshall’s are amazing. We have used them over the years to sell our house, we have let a house though them, been a tenant with them, and bought our latest home through them. I cannot fault them and it is really reassuring to find a helpful and completely honest and trustworthy estate agent.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your support over the years, we look forward to helping you move again in the future.
5/5
GoogleMarshall Estate Agents are extremely professional and proactive. Yet again they sold my house on day 1 for full asking price. They have been more than helpful and on the ball the whole time. Andy and Sarah in particular went over and beyond, calling daily to update us even when there was not much going on. I can’t recommend them enough!PositiveResponsiveness, Professionalism
Thank you Cherie, it was a pleasure. We hope you enjoy your home.
5/5
GoogleWe're thoroughly delighted to have just bought our first home through Marshalls! Samuel, our agent was a pleasure to meet on each occasion - he had all the knowledge about the property to hand and made the process enjoyable and memorable for us. Would certainly recommend Marshalls, for their trustworthiness, efficiency and professionalism.
Thanks Alex, hope you're very happy in your new home.
5/5
GoogleMyself and my wife had been searching for over a year for a property that felt right. Sarah contacted us and told us about the property and recommended a viewing. We viewed the house on the Saturday and our offer was accepted on the following Monday. Sarah had been so patient with us and helped so much! Thanks Marshalls!
It was a pleasure Mr Neal, I'm sure you'll be happy in your new home!
5/5
GoogleVery happy with the service we received from Sarah and Vicky. If they were fed up with my constant calls, they never showed it! The advice Sarah gave was sound and her knowledge of the local market is excellent. We would have no hesitation in recommending Marshalls.
Thanks Helen, it was our pleasure!
5/5
GoogleHaving previously bought and sold through Marshalls I cannot recommend these guys enough. They are now managing my lettings property and even though our tenants have had their issues the team have got things resloved swiftly. I would gladly recommend them to anyone thinking about buying an investment property.
Thanks Mia, it's our pleasure. We always aim to resolve issues quickly to ensure a good relationship between landlord and tenant.
1/5
GoogleI had a terrible experience with the Royston office, in particular with Laura. Extremely unprofessional not to mention they talk to people forgetting all manners and basic behaviour. We only 'dared' to ask few questions about the property we were going to rent to receive an awful treatment and were forced to pull out last minute, in spite of having given notice to our previous house. At 7 months of pregnancy, I had to find a new property and move in the period of 2 weeks which caused me lots of stress. People should take their job more seriously or leave it to someone else.NegativeQuality, Professionalism
5/5
GoogleFrom start to finish Marshalls have been excellent. We didn’t have the easiest time during our sale but the team were always on hand to give us support. And even better we beat the stamp duty deadline! We have recommended them to all our friends and family.
Thanks for your recommendation Dave. So pleased we beat the stamp duty deadline!
5/5
GoogleMarshalls are a great estate agents - full of local knowledge and give honest valuations. Sales team are excellent, and always got a reply very quickly. Would not hesitate in recommending them. Such a smooth experience. :-)PositiveResponsiveness, Quality, Professionalism, Value
Thanks Monica, the sales team will be delighted with your review.
5/5
FacebookBeing thankful not only shows good manners, but a simple expression of thankfulness can go a long way in a relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated, I just withdraw my profit of $6,548 from my trading account thanks a lot Sir Chris I now have full trust on you now,, I started with $500 you can also give a try to Mr. Chris Crypto FX is real.. You can reach him now on WhatsApp +16198164126
5/5
GoogleAndy, Sarah & the team at Marshalls are great. It's easy to see why they've been selling & letting properties in the Royston area for years. Very trustworthy, they really look after their clients, nothing is too much trouble. Highly recommend.
Thanks Heidi, always a pleasure to do business with you.
5/5
GoogleAndy, Sarah & the team at Marshalls are great. It's easy to see why they've been selling & letting properties in the Royston area for years. Very trustworthy, they really look after their clients, nothing is too much trouble. Highly recommend.
Thanks Heidi, always a pleasure to do business with you.
1/5
GoogleMy partner and I have been searching for a property and every time one comes up that is managed my Marshalls, we don’t even bother clicking any further. Every time we have called them in regards to viewing a property they have been uninterested to sort any queries out and during the pandemic have showed no sympathy when we asked certain questions. (I won’t go into detail about private life). I don’t normally like to make poor reviews if I don’t have to and I would love to sit here and write something positive however I feel the staff need to see this. There needs to be some change in attitude and customer service because it is currently lacking.
5/5
GoogleHow lucky we have been to find Marshalls 15 years ago they are always available for both landlord and tenants and have a trusted back up team of services electricians plumbers and more happy landlords happy tenants x
It's our pleasure Leslie.
5/5
GoogleWe placed our house with Marshalls and received an acceptable offer within two weeks. They kept us fully up to date with progress. Most important, they provided us with advice on cost-effective measures we should take to achieve the best return possible. We would have no hesitation in recommending them
Thank you Alan !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marshalls Properties's Royston office has 91 reviews across two platforms: 86 on Google, 5 on Facebook.
Marshalls Properties Royston is rated 4.3 out of 5 across all 91 reviews, and 4.2 out of 5 on Google from 86 reviews.
Marshalls Properties Royston, Estates House, Fish Hill, Royston, Hertfordshire, SG8 9LD.
