Every review we hold for the Royal Arsenal Riverside office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon't Buy From Them!
Don't Buy From Them!It was fantastic only when I signing the contract and they hand over to me. I still remember how they were so sincere and efficient to urge me to write them a customer review.After that, it is a nightmare. I live in Wimbledon, a new built development. They provide me warranty of the flat. Yes, they do a promise but every single fixation for as simple as sink plug replacement or complicated as balcony glass, it takes at least months or up to years still outstanding. They usually don't make advance appointment and pop up. Even I tried to make it, they always missed without notice.
An · 14 June 2023
★★★★★ 5/5
TrustpilotSarah Pryce was great
Sarah Pryce was great. She was always there with updates. She had been very cooperative and helpful. Because of her my experience was simply great.
Mohammad · 5 December 2023
★★★★★ 5/5
TrustpilotI’m extremely happy with Berkeley…
I’m extremely happy with Berkeley professional service rendered to an overseas buyer like myself. Despite some hiccups caused by third party, Berkeley has came forward with unwavering support to facilitate my takeover. Heartfelt appreciation to their concierge especially! Thank you Zak!
Bowie · 15 July 2022
★★★★★ 5/5
TrustpilotExcellent service
We moved into our new home in Hollyfields earlier this year and the service from Berkeley Group has been faultless all the way through the process. Friendly, professional and informative staff with an excellent level of communication. Would highly recommend purchasing your next home with Berkeley Group.
Genevieve · 31 August 2021
★★★★★ 1/5
TrustpilotNot enough communication with the owners
Signing a contract with high tariff of EV charging without a suitable explanation for Huntley Wharf makes the owners feel frustrated. The original charging fee was 18p and suddenly jumped up to 54p per kWh. No explanation. Maybe more communication needed and so the owners and the tenants know about who's responsible for different aspects in Huntley Wharf.
Polly · 3 September 2024
★★★★★ 5/5
TrustpilotEfficient and proactive work
Efficient and proactive work. Special thanks to Seema, Katherine and Jemima for the help throughout!
Rishi · 4 June 2024
★★★★★ 1/5
TrustpilotVery Unfriendly Team, Delayed Construction, Not giving Full Information
We are in the middle of purchasing a home with the Berkeley group. Their customer service team has been very disappointing, hounding us for our bank accounts every day, and not allowing us to know the precise measurements of our home. We are so sad as this will be our first home purchase, but its tainted with this absolutely negative and unhelpful customer service.
Christine · 16 May 2024
★★★★★ 1/5
TrustpilotBeaufort Park is managed by RMG very…
Beaufort Park is managed by RMG very dissatisfied with them . Crime is so bad and people suffer with leaks and lack of security they are not to trust only interest in money easy money and lie to residents .
Thomas · 5 June 2022
★★★★★ 5/5
TrustpilotExcellent customer service and support…
Excellent customer service and support throughout the process.
Mike · 2 March 2026
★★★★★ 5/5
TrustpilotWonderful Experience!
Members of St. Williams have really done a great job in helping me to acquire and settling in the new home. From Mitchell of the sales team who provided clear and honest information of the property, to Sarah of the customer relation team who carried out excellent after-sales service including home demonstration, minor defects rectification and appliances fitting-in. The whole journey is perfect. Worth mentioning the materials/appliances used by St Williams are also cool. All in all, the new property is pleasing.
Customer · 9 March 2023
★★★★★ 5/5
TrustpilotAmazing company and estate
Dylan · 24 March 2026
★★★★★ 5/5
TrustpilotExcellent Company
Excellent Company. In my 25 year property career we have completed on thousands of apartments. Dealing with Berkeley Homes was the best experience I have had. The customer service was excellent. The specification and level of finish in the apartment and as importantly the communal was second to no company. If all the completion experiences were like this my working life would be much easier
Blue · 1 March 2024
★★★★★ 1/5
TrustpilotBerkeley homes discounts Watford…
Berkeley homes discounts Watford development by over £20000 from off plan prices. We were assured that Berkeley homes do not have a policy of reducing prices fromOff plan prices. This is shocking, never buy off plan from Barkley homes - best to wait until development is finished and then get better offers.
Ketan · 17 October 2024
★★★★★ 1/5
TrustpilotNew build in Camberley
New build in Camberley, doors and windows are terrible, so much draught and leaking, ruined the window seal. The doors have such a strong draught you can feel it the other end of the room. I have had them out 5 times and they have said it’s the best they can do and I have to I’ve with it. I can not tell you how disappointed I am. I will never recommend them and can’t wait until my fix mortgage is done so I can sell.
Simon · 2 February 2023
★★★★★ 1/5
TrustpilotHorrible experience
I have lived at Carrara Tower (250 City Road) for the last six months. My personal experience of living here is horrible.What is bad1. No cleaning windows. They have dozens of reasons why they can not clean the windows, including weather conditions. If you want to enjoy a beautiful view through a dutty window, you can leave here and enjoy it2. The spa and pool facilities do not work for more than two months. Why can anyone not fix the issue with the spa? We can not even imagine the problem3. The lifts constantly have troubles4. The couriers can not easily reach your floor cause there is no explicit instruction for that, and in some lifts even no title on the buttons. We need to explain to couriers in the lifts how to use them each time.5. The ceiling has been leaking for two months, and there is no way to fix the problemWhat is good1. Friendly staff
Dan · 31 January 2023
★★★★★ 1/5
TrustpilotKnowingly breaking the law with an unliveable home, and not resolving it.
They are breaking the law and have been contacted by the council multiple times. They are in breach of their property contracts too. It has been ~4 months and still has not been resolved. Clearly Berkeley do not look after their customers properly when you have a problem with your home, so be very careful before you buy. Our homes have been unliveable for ~4 months and it’s disgraceful it hasn’t been resolved yet. My home and my neighbours’ homes are being polluted with odours and Berkeley are refusing to properly or swiftly resolve the situation. It’s not right that your home is flooded with odour which means you cannot live in your home. It is not right that you cannot even open your windows. This might happen to you and you might go 4+ months will no resolution at all. Who knows how long they will continue to break the law and be in breach of property contracts?
JB · 25 January 2023
★★★★★ 5/5
TrustpilotWe’re so happy with everything!
Our whole journey has been amazing! From the sales team Cara, Jade and Mitchell on helping us find our first home, the process stress free and they were always there to help out. We got such a warm and lovely welcome from Sarah when we moved in. She’s helped us settle in and has always been there for anything we need. Her team, Ellie, Nick and Vio have been incredible as well, they all have gone above and beyond to make our home perfect! We can’t fault anything, highly recommend, we’re so happy with everything!
Aoife · 13 January 2023
★★★★★ 5/5
TrustpilotA great experience.
A great experience.Sarah and the team in Green Park Village tried to reassure me everything was on track in all steps. Their attention to my needs made my relocation a much easier move in the past few months. Thank you.
Suet · 3 February 2022
★★★★★ 5/5
TrustpilotIt was a great experience buying our…
It was a great experience buying our first New built home thanks to Emily. The house was built at a high standard. Excellent brand use on all the fixture and fitting. Great Customer service and after sales. Happy so far.
CJs · 25 January 2022
★★★★★ 1/5
TrustpilotPurchased a house from Berkeley
Purchased a house from Berkeley2019 at Taplow riverside MaidenheadI have recently had a problemWith a leak under my sinkI except that the 2 year guarantee Is upBut in my opinion part of the piping Has not been fitted properly I have supplied photos and a full Description of the problemPlus a phone conversation with customer service I have asked if one of there siteTeam could just spare 10 mins to look at itThere response is that I would need to supply a report from a plumberAnd they would review itBut that they may still not agree with his findingsAs a customer who spent £800.000Pounds on one of there homesThis is the type of customer serviceYou receiveUnfortunately this is not my onlyExperience I have had in the last 2 yearsAfter care is poor to say the leastBear that in mind when buying one of there homesM a cranhamTaplow riverside
Micheal · 4 January 2023
★★★★★ 1/5
Trustpilotour Berkeley flat dangerous fire risk
our Berkeley flat in Deptford has been found recently to have absent fire breaks.The building has been deemed a fire risk.The cost of installing fire breaks is huge.we asked Berkeley to sort it out.But sadly they have not offered.they should be ashamed of themselves.
John · 9 May 2021
★★★★★ 5/5
TrustpilotExcellent experience start to finish
I have bought a flat in the Horlicks Quarter. The experience from start to finish has been smooth and all the staff have been professional and approachable. Problems have been handled well and attended to without issue.The online information portal is fantastic. A few bits of information wasn't available on the portal, but was provided very quickly when requested
Michael · 4 June 2024
★★★★★ 1/5
TrustpilotPoor quality for brand new flat
We moved into our brand new flat （Grand union) near Wembley in October, but within two months there were so many defects in our flat. The floor heating does not work from the time of check-in. The property has sent workers to repair it five times to make it work. The light in the closet is broken, some of the outlets in the bedroom are broken, and unexpectedly the handle on the front door broke within a month. Recently, when we taking a bath, the hot water will suddenly become cold. Two groups of people have been sent, but it is still not fixed. I thought Berkeley was a very big real estate company, but the quality of the houses was really really BAD!!!
Jie · 20 December 2022
★★★★★ 1/5
TrustpilotBorderline Modern Slavery - don't sell land to them
This company should not be sold land to EVER!!Look at the Glass door reviews - the staff are bullied, overworked, understaffed, HSE should be a regular visitor! If someone does not obey, they are fired on the spot - please don't buy their overpriced houses designed for rich overseas clients. Boycott by not buying houses and not selling them land. There are so many better builders.
Anonymousexemployee · 8 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
