Every review we hold for the Royal Arsenal Riverside office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBought a dream, living a nightmare
Excellent pre-sales but once things started to go wrong they blamed the contractors and never saw anything through to the end. As a result, I now have a cracked worktop which they won’t fix, yellow residue all through my bathroom, am on my third floor, have door handles which don’t match and windows which don’t close. Additionally, the garage door breaks down every couple of months and their design means my windows can’t be cleaned. The most disappointing aspect of all of it is how dismissive they are of problems and their lack of accountability. Would not recommend.
Gavin · 29 June 2024
★★★★★ 5/5
TrustpilotQuality build and professional customer…
Quality build and professional customer service. Special requests were readily agreed. Choice of carpets, tiling, kitchen colours. House feels solid and substantial. Snags dealt with quickly. Nothing is too much trouble for customer service at this development.
Chris · 12 December 2025
★★★★★ 5/5
TrustpilotMy Experience
Even from the first visit to the Park the sales staff were welcoming and very knowledgeable. Through every step, from enquiry to purchase, there has always been someone to answer my questions and queries. It was a lovely touch when the sales team phoned me to congratulate me on the day of completion. The home demonstration was thorough and friendly and nothing was too much trouble. I value the fact that I have someone to e-mail if I need anything further. I would definitely recommend Berkeley Houses to others in future
Miss · 10 June 2024
★★★★★ 1/5
TrustpilotStanmore Place is a disaster
Shoddy construction with terrible timber cladding and paving. The car park is riddled with structural dampness.
Jonathan · 22 May 2026
★★★★★ 5/5
TrustpilotJust recently completed on a house…
Just recently completed on a house brought through Berkeley Homes and they were there from start to finish with help and advise on any questions we raised The house is beautiful and handover was made so easy with all the appliances explained fully as to how they work and sales staff were so helpful They will be our "go to" when we sell and look to buy another property in a few years time Well done Berkeley Homes
Kim · 26 June 2024
★★★★★ 1/5
TrustpilotUnacceptable delay in dealing with dangerous windows at high-rise building
Residents of a high-rise building in London are living in fear due to the dangerous condition of the building's windows. Three windows have already fallen, and strong winds have caused others to malfunction. The building management company has been trying to get Berkeley Homes to help to address this critical safety issue for over three months, but has been met with silence and unhelpful responses.The developer has failed to provide a solution or take any responsibility for the windows, despite the fact that the building is a relatively new development. The current lease agreement puts the unrealistic burden of window maintenance on individual tenants, which is impossible given the building's design and height.The developer is putting the safety of residents at risk with their lack of communication and inaction.
UK · 4 May 2024
★★★★★ 5/5
TrustpilotA high quality home with outstanding customer service
We bought a house off-plan in Highwood Village. Throughout the whole process the Sales and Post Sales team of people made sure our experience was great. They answered all our questions, helped us chose the decor and kept us informed of progress each step along the way giving us ample opportunities to see the house as it was being completed. Even the Build and Construction teams showed pride in their workmanship and made us feel welcome whenever we met. Once we moved in we could see we we right to trust that Berkeley Homes would build and deliver a high quality home in a well thought out development for us to enjoy! Highly Recommended.
Dave · 1 May 2024
★★★★★ 1/5
TrustpilotPoor quality builds
I purchased a home built by the Berkeley Group at the Acer apartments in 2022. We have had issues from the moment they delivered the building. The main entrance door to the building keeps breaking down during the winter. The intercoms have not worked for the entire building in 4 weeks and they have malfunctioned many times before that. We currently have a huge issue with damp rising from the ground in the basement and all the doors they installed in the basement broke shortly after completion. Multiple pipes are leaking. The elevators have been out of service multiple times. Some neighbours have never had their heating work due to poor quality microbore heating systems that simply get stuck. The list goes on. Very disappointed.
Iago · 30 April 2024
★★★★★ 2/5
TrustpilotShoddy work paying high prices for!!
We purchased our property in North Bersted Bognor Regis in 2017 which is quote some time ago. We've had multiple issues of which most we've just sorted ourselves. Missing screws from door handles, sawdust not cleaned out of locks, causing them to jam and break. Sinks leaking, and most recently after moving our integrated dish washer noticed the shoddy work by several trades. If this is what Berkeley Homes call High quality then I'm gob smacked.High-Quality HomesImplementing high-quality standards and targeting zero defectsQUOTE We build quality homes that delight our customers in every detail.We adhere to stringent and enhanced Build Quality Assurance (BQA) arrangements, providing training to our staff to help implement these, checked through rigorous internal and external audits. The above statement is off thier website. !!If I could submit photos I would as its clear the site manager who would be in charge of signing off the Homes clearly needs to either visit spec savers or do his/her job properly. £320,000 we paid for this property.
Danny · 27 April 2024
★★★★★ 5/5
TrustpilotAnother outstanding customer service…
Another outstanding customer service throughout the recent purchase with Eden Grove Berkeley Home. Smooth and immediate response and communication at every stage. Even after compketion👍.
KSF · 14 February 2026
★★★★★ 5/5
TrustpilotSales Teams (Luru) provide supportive…
Sales Teams (Luru) provide supportive action during purchase process. I appreciate on that.
Pinocchio · 18 May 2026
★★★★★ 1/5
TrustpilotSales good, rubbish aftersales
Everything done by the sales team was good, but it was only good up until that point, once they have your money they don't really care anymore. Customer service response time is slower than the NHS. Though let's be honest, if you can afford one of these homes you should be able to afford to fix any problems that come with the home afterwards, right? Right??
Yao · 19 November 2024
★★★★★ 2/5
Trustpilot£500m profits, but the Christmas tree didn’t make the cut.
Berkeley Homes has had a stellar year financially, yet at Royal Arsenal Riverside they couldn’t stretch to putting up this year’s Christmas tree. Festive cheer clearly didn’t pass the cost review.
KamS · 15 December 2025
★★★★★ 1/5
TrustpilotDiscrimination of clients
We had the most disappointing customer experience one could imagine. We made a deposit for a flat and after a couple of months we got a phone call from Berkeley sales manager saying that they are breaking the deal because of our nationality. Our family is shocked. Berkeley rejected to compensate the cost of solicitor services - more then 4k pounds which is a big hit for our family budget with a small kid. This is a disgusting and discriminatory company.
Svetlana · 2 March 2024
★★★★★ 1/5
TrustpilotA ZERO star for Berkeley!
A ZERO star would be appropriate for Berkeley Group. Living in Cassini tower is a NIGHTMARE so far. We’re living the worst experience of our lives! Poor finishing, lousy management, poorly installed appliances and the worst communication skills we’ve ever seen. We’ve been without running hot water for days with no explanation or justification of any sort. I would never deal with Berkeley again and certainly not recommend them to anyone.
Hannah · 14 August 2024
★★★★★ 5/5
TrustpilotWe bought a lovely new flat on…
We bought a lovely new flat on Highcroft Development in Wallingford. The whole process was superbly handled by the team. It’s a great place to live - not just a flat.
Mick · 10 December 2025
★★★★★ 5/5
TrustpilotI just bought a property in Kingston
I just bought a property in Kingston. A lovely experience and a lovely apartment. I found the sales team very effective and professional. I would definitely recommend St. George's to any one who wants to buy an apartment. Reiss was very supportive in handling matters concerning the apartment I bought.
Rilwan · 5 October 2022
★★★★★ 5/5
TrustpilotImpressed by the quality of the…
Impressed by the quality of the building works. The customer service was also very good.
Jason · 16 April 2026
★★★★★ 5/5
TrustpilotBuilt to live in comfortably
Impressive service first from the sales team and then on going support from other teams.
Nino · 16 April 2026
★★★★★ 1/5
TrustpilotConcerning criminal activity in the…
Concerning criminal activity in the area; Security and management do not address or do anything about the growing issue. Residents are left to deal with the situation on their own.
NESHFLIX · 5 December 2025
★★★★★ 1/5
TrustpilotBuyers beware
Buyers beware ! See note sent to Berkeley Homes from us at Green Park, ReadingGood evening,We received by post a photograph of our vehicle outside our front door. Apparently, we are to pay for this intrusion. Some kind of levy for parking.We wish to inform you our vehicle parks on our drive, except of course when it is in use, and this includes such dull things as going out to buy food and such like and bringing this into our home. We also do other ordinary stuff like packing things into our vehicle before a journey. We take exception to your or affiliated individuals or firms intruding upon our privacy and asking for money. This is no more than begging without a cause and a nuisance. Take this as notice from us to you to cease and desist this pernicious behaviour. We tolerate no intrusion or hindrance to the ordinary enjoyment of our home and reasonable use of its environs. Doubtless you will want to share this with senior management. Anymore notices or other communications demanding money or threat of something will be taken to the police with copy of this complaint. No other communication will be sent to you, or any persons or firms affiliated to you.Take note and stop this intrusion forthwith.
Jon · 25 January 2024
★★★★★ 1/5
TrustpilotHouse Held Together with Pritt Stick
I have been living in a Berkeley home since January 2019 from a new build and since then my roof has literally been slipping off three times since this date. The first time when we had winds the tiles just slid off. This was within the two year warranty period and Berkeley did arrange for this to be repaired. However, the second time it happened two years later I complained to them as the roof tiles literally just slipped off again and also this time causing a roof leak. To this they replied it was because I was living in a windy area?!! There are far more windy areas around the UK and in particular coastal regions where roofs do not just slip away every time there are some strong winds.So the third time in 4 years as I write this, loads of roof tiles have literally just slipped off crashing into the back garden and also smashing through my glass garden table. Not only is this causing stress with the cost of repairs if I can’t get this repaired through their Premier Guarantee but the danger to life having roof tiles just flying off as a blessing no one was actually standing there at the time. Now I wait again for the roof leaks that I only got repaired two years ago with no help at all from Berkeley Homes. The amount of money these houses cost does not reflect the shoddy build and zero customer service once they’ve grabbed your money.
Karen · 21 January 2024
★★★★★ 5/5
TrustpilotReally positive experience purchasing a…
Really positive experience purchasing a home with Berkeley Homes. Xian Deng was an incredible Customer Service Manager and the flats themselves are very well designed with quality finishings.
Saif · 3 April 2024
★★★★★ 1/5
TrustpilotAVOID - poor homes and rude manager
Houses were built to poor standard, I have experienced no end of problems since moving in. When I raised this, Customer care manager was incredibly rude. Such a shame as their houses are not cheap. AVOID AVOID AVOID. I wish I could go back and avoid this dreadful company!!
Sarah · 19 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
