Trusted Agent profile · Rotunda Buildings
★★★★★
180 reviews across 3 platforms
Morgan Associates Ltd, Rotunda Buildings, GL50 1SJ
Morgan Associates's office in Rotunda Buildings, at Morgan Associates Ltd, is rated 4.4 out of 5 across 180 reviews on three platforms, including 156 Google reviews rated 4.4.
Every review we hold for the Rotunda Buildings office, from every platform, shown as written. First names only.
5/5
TrustpilotMy partner and I had already lost three…
My partner and I had already lost three offers elsewhere, but Morgan Associates shifted our luck; they suggested a creative bid strategy, spotted inspection issues early, negotiated repairs, and celebrated with us outside the notary’s office, leaving us grateful for their experience, patience, and down-to-earth humor on one of the sunniest days of spring…
5/5
GoogleFriendly, responsive and on point! Definitely experta In the field. Thank you to Henry for all his support and guidance throughout. 100% recommend to anyone.PositiveResponsiveness, Professionalism
Thanks Andres, it’s been a pleasure dealing with you.
5/5
GoogleGrace is a great property professional with brilliant communications skills very easy to deal with. Highly revcommend.
Thank you so much for your wonderful feedback! It’s great to hear that our communication skills and professionalism made such a positive impression.
5/5
GoogleI’ve used Morgan’s for over 5 years to find tenants and I’ve found them to provide an excellent service with finding suitable tenants. Whenever I’ve needed any help regarding the tenancy they have always provided excellent advice. All staff I have dealt with are extremely professional and deal with matters in a timely manner. Recently they found me a new tenant and there was only a 2 week time when the property was not let. Can’t speak highly enough about Morgan’s.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Vijay, it's always a pleasure dealing with you.
5/5
GoogleMy wife & I were recommended Morgan Associates as agents when we bought a flat in Cheltenham over thirty years ago. Throughout that period they have lived up to their reputation perfectly. They have been prompt, helpful, responsive, and diligent in all the various transactions that we have had to undergo during those years, and we have never had reason to complain or wonder if another company might do a better job. Most recently, they served as selling agents for the same flat, and again have been satisfactory in this rather different enterprise. We whole-heartedly recommend them, and would not hesitate to use their services in the future. Top notch.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the review and for the business over the years.
1/5
TrustpilotIt has taken me 6 years to get to the…
It has taken me 6 years to write something because I am afraid that I will be retaliated against. The landlady insisted a tree was chopped down in the garden, a beautiful big 180 foot walnut tree which then caused cracking inside the property. She was happy for me to fill in the cracks and paint however I said to her that she might want to check with the surveyor that had a look at the cracks because they may not insure it if I do it. This turned out to be the case. I had a phone call to say that the company (Ferris) were coming next day to plaster most of the rooms and paint as well as skim one of the ceilings. I had had no notice of this and as I have dogs and was told I had to be present. I couldn’t simply cancel appointments at work at no notice so would call back with dates. I get a call from morgans to say that if I don’t give a date that day that I will be getting notice. My landlady who is 92 had saidbthis so instead of saying to my landlady you can’t do that, they threaten me. I went back to Ferris, gave them a date and they said they would have to let me know when they could come. I explained the situation and so they threw out a random date and said it would take five days to do the work a room at a time. Ended up taking three weeks, I could only use one room as they piled up furniture and covered every room. Three weeks of work was lost because I had to be at home because of the dogs (their insistence) They refused to pay for me to stay somewhere else so I was stuck in fumes, refused to pay for my dogs to go into daycare and to make matters worse, paint ended up down my sofa, on my tv, front door, all over the floor then rail of my clothing was put back against the wall that was still wet and so all my clothes were covered in paint. Three weeks of not being able to work. I also had no kitchen or bathroom for most of that period and was confined to one room. I spoke to Morgan’s who said that they would take a week off my rent not three and we’re not interested in any of the damage to my property and that they didn’t want to hear another word about it. (Said in an email) I went to head out for work a few week ago to find that I could not get out of my driveway (500 yards long) as it was being dug up and tarmaced over the following three days. It was the three days leading up to my father’s funeral where I needed to get flowers to do the coffin arrangement and groceries for people staying plus I was working. I had no notice if this once again. This sort of bullying behaviour has gone on for six years, six years of making me feel utterly like crap in my own home that I have no rights and no voice. I have raised it before with the manager and said how I feel, only to be dismissed repeatedly. It is so bad that when there are issues I don’t even say anything because there is no point and never worth the grief. Every property inspection the lady puts down black mold in every room, the fact that the window seals have gone so there is water in the double glazing and thread bare carpets from a moth infestation. Have been waiting over two months for a roof repair that has rain coming down the walls and carpet on the landing. Finally broke me after almost 8 years of bullying and speaking to me like garbage - I am moving out!! I hope you never treat treat anyone as bad as you have done to me, shameful behaviour! 31/03/2026 The latest is that it seems the one employee is particular is known for taking tenants deposits even when they have used a cleaning service before leaving. Apparently the cottage was filthy so I must pass that on to the cleaning company I used as I am certain they would love to comment. I painted the property every year throughout, had curtains made for the front door to match the other curtains, cut down four feet weeds that made the garden inexcusable including the septic system, planted loads of flower plants, put a new carpet and underlay in the lounge and replaced both shed roofs (just a few things I did) Will see what they try to take from my deposit but I will fight it and sue for all of the clothes I lost from the moth infestation, the three weeks of lost work when I had to stay at home for work done, the damage to my health, multiple chest infections attributed to black mold etc. Enough with treating tenants like garbage! I know who you are that repeatedly accuses tenants of leaving somewhere ‘filthy’ even when cleaners have been in. It is not going happen again!!
5/5
GoogleVicky was so responsive and thorough throughout the rental process. Alistair was ever so helpful on the viewing. I would highly recommend.PositiveResponsiveness, Professionalism
Hi Jessica, Thank you so much for your kind words. We’re so pleased to hear that you found the rental process smooth and that our team was responsive and helpful throughout. Your recommendation means a lot to us, and if there’s anything we can assist with in the future, please don’t hesitate to get in touch. Best regards, Henry
5/5
GoogleWe recently purchased a property through Morgan Associates and were very happy with the service they provided. Henry Atkinson, Managing Director, kept us informed throughout the process and was able to provide plenty of advice and suggestions regarding renovation work, particularly as we were new to the area and unfamiliar with local tradesmen and regulations for listed buildings. If you are considering buying or selling your home then we recommend getting in touch with Henry.PositiveResponsiveness, Professionalism
Thanks Anthony, it was great dealing with you. If you need anything else please do not hesitate to get in touch.
3/5
GooglePoor communication as a company, whole process of leaving a tenancy 1 month early cost over £600 pounds and had to pay for 10 days rent for them to check the flat and not allowed to access it (never heard of this anywhere else).
Hi Jamie, Thank you for your feedback. We’re sorry to hear about your frustration with the communication around ending your tenancy early. We understand it can be a bit complex, and we aim to make the process as clear as possible. A letter was sent outlining the procedure, and our colleague Lisa reached out to clarify any miscommunication. The 10-day period is part of standard industry practice here, allowing time to inspect the property, address any maintenance, and ensure it’s prepared for new tenants. This is a necessary step to maintain the quality of the property for everyone involved. We appreciate your understanding and are here if you have any further questions. Best regards, Henry Atkinson
5/5
GoogleI just want to say what a pleasure it has been to deal with Vicky and her team. Exceptional fast friendly service by knowledgeable friendly people. 10/10. Thank you
Thanks Mark, we're happy you received excellent customer service. Enjoy the rest of your week.
5/5
GoogleVery good Agency, Me and my partner we’re enjoying in our new house
Thanks Appiah, we appreciate the five star review and are happy you’re enjoying your new home.
5/5
GoogleI've used Morgan Associates for a number of years - they have let out a property for me. They have been extremely professional, helpful and efficient and I highly recommend them. Plus they are extremely nice people!
Hi Ann, Thank you so much for your kind words and for trusting us to let your property over the years. It’s great to hear you’ve been happy with our service, it’s always been a pleasure working with you! Kind regards, Henry Atkinson
5/5
GoogleRecently worked with Morgan Associates. Henry was great to work with. Incredibly responsive and very helpful with the progression of the conveyancing process. Would highly recommend.PositiveResponsiveness, Professionalism
Thanks Lauren, we'd love to see the apartment again after all of the work.
5/5
GoogleHenry was really helpful and answered any queries promptly and efficiently. We were extremely pleased with the advice and service we were given.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Jo, it's greatly appreciated.
5/5
GoogleMorgan Associate was our letting agency. They assisted in the deal to buy the house we had rented through their services. Special thanks to Henry Atkinson.PositiveProfessionalism
Thank you Atanas, we're glad you're happy with your purchase. If you need us in the future we'd be happy to help.
5/5
GoogleDespite the various issues my purchase presented, both Eleanor and Henry dealt with them very professionally, keeping me informed and up-to-date with developments. I'd have no hesitation in making use of their services in future.
Hi Bill, Thank you so much for your kind feedback. It means a lot to hear that Eleanor and I were able to help you navigate through the challenges of your purchase. We always strive to keep things as smooth and transparent as possible, so I’m glad you felt well-informed throughout the process. Your words are greatly appreciated, and knowing you’d use our services again is the best compliment we could ask for. If there’s anything you ever need in the future, don’t hesitate to reach out, we’d be more than happy to help. Best regards, Henry
5/5
GoogleVery professional! In 6 months so far renting with them I did not see them! With Elliot Olliver estate agency I was feeling like the agency lives with us. Every now and then somebody was for inspection as we were renting a castle. Here I don't see the Morgan Associates agents. They come do their inspection and all is well. Need something they send ppl to fix it. Whatever we ask them it is done. Happy with them and satisfied so far.
Thanks Rumyana, I'm glad your move went well. Kind regards, Henry Atkinson
5/5
TrustpilotThey were a tremendous help for my…
They were a tremendous help for my fiancee and I. We had been looking for a new home in quite some time and it was becoming quite bothersome. Thank you for the help in finding the perfect new place. We've already settled in very well!
5/5
GoogleLisa Iles and the Morgan Associates team have been exceptional in their management of my rental property in recent months: professional, knowledgeable and proactive. Lisa, in particular, is a credit to the business and it gives me real confidence knowing that someone so skilled and experienced is handling my property affairs.
Thank you so much for your wonderful feedback about Lisa Iles and our team at Morgan Associates! We're delighted to hear that Lisa and our team have been exceptional in managing your rental property. Your kind words regarding their professionalism, knowledge, and proactivity are greatly appreciated. Lisa's dedication to her role is evident, and we're thrilled to have her as part of our team. Your confidence in her and our services means a lot to us. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to continue providing you with top-notch service, and we thank you for entrusting us with your property affairs.
5/5
GoogleI would like to thank Jackie very much. A very nice helpful warm person.PositiveProfessionalism
Thank you for your review. We're glad you had a great experience.
5/5
GoogleFirst class service and the team were very efficient from Kay in the letting of the property to Dawn in maintenance and Lisa in accounts. Thoroughly recommend.
Paul, thank you for the five star review. Kay, Dawn, and Lisa will be delighted to know they made a positive impact.
5/5
TrustpilotI was nervous relocating solo to…
I was nervous relocating solo to Montpellier, but the Morgan Associates team organized virtual tours, scouted neighborhoods based on my commute, and even recommended a reliable moving company, turning what could've been chaos into an exciting fresh start!
5/5
GoogleI was impressed by the organization's attention to details, professionalism and effective communication... I would recommend them to anyone looking to rent or buy a property...
Thank you so much for your kind words! We're delighted to hear that you were impressed with our attention to detail, professionalism, and effective communication. Your recommendation means a lot to us, and we're here to assist anyone looking to rent or buy a property.
5/5
GoogleI had a great experience with Morgan Associates. From the first contact to collecting the keys the service was excellent. Everyone I interacted with were friendly and professional. The staff responded quickly to any inquiries I had. The rental process was flawless. I highly recommend this agency.
Thank you so much for taking the time to share your positive experience with Morgan Associates! We're thrilled to hear that you had a great experience with us, from your initial contact to collecting the keys. Providing friendly and professional service is a top priority for us, and it's wonderful to know that our team met your expectations.
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