Every review we hold for the Rotunda Buildings office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI lived in a property managed by Morgan Associates for just over a year, and unfortunately my experience was consistently poor from start to finish.
Throughout my tenancy I repeatedly reported serious maintenance and safety issues that were either ignored or only addressed after significant escalation. Early on, one of the radiators did not work. I reported this at the start of the tenancy and chased it multiple times, including during winter. No effective action was taken, and I was left working from home in very cold conditions, often wrapped in blankets because the property could not be properly heated. When winter returned the following year, the radiator was still not fixed.
The condition of the carpets was a long running and serious safety issue. The carpets were heavily worn, lifting and pulling away at thresholds and edges in multiple rooms, creating clear trip hazards. I reported these issues repeatedly over an extended period with no action taken. It was only after I actually fell over due to the condition of the carpet that Morgan Associates arranged an inspection. Their own contractor confirmed that the carpets were unsafe and required full replacement. This was reinforced by a separate third party contractor who carries out the agency’s bi annual inspections who since before I moved in had brought up the condition. Despite this, no replacement was carried out during my tenancy, and the unsafe carpets remained in place.
I also experienced multiple situations where the advertised out of hours emergency contact was ineffective. On one occasion I lost my key late at night, called the out of hours number multiple times, and received no response. I was forced to sleep in my car from late evening until the office opened the next morning so I could regain access to the property. On another occasion there was a full power cut during a night shift while I was working from home. Again, I called the out of hours number several times with no response until the following morning.
There was also damage caused to the exterior of the property during a broadband installation. I spoke with the broadband company and they accepted liability and requested an invoice so they could reimburse the repair costs. Despite weekly chasing, it took Morgan Associates over three months to provide this invoice. This turned what should have been a straightforward issue into a prolonged dispute and forced escalation with the broadband provider, including involving their ombudsman. This was especially frustrating given the property is a Grade II listed building.
Additional unresolved issues included a non functioning kitchen extractor fan, an oven fan fault that caused excessive noise, poorly fitting windows that allowed significant draughts, and generally poor internal decoration with peeling and cracked paint. In some cases contractors attended, but no remedial work followed.
Near the end of the tenancy, viewings were initially arranged without my consent while I was still in occupation. Although this was resolved after I contacted the agency and proposed reasonable alternatives, it reflected the same pattern of acting first and communicating properly later. And even after all of these issues, and failure to maintain the property, it was decided that rent should be increased.
After moving out, I also experienced further administrative issues when the council was incorrectly informed of my tenancy end date, which resulted in an incorrect council tax bill and required further time and effort to resolve.
While individual staff were polite when contact was eventually made, the overall management, responsiveness, and urgency shown throughout the tenancy were extremely disappointing. Based on my experience, I would not choose to rent a property managed by Morgan Associates again.
Riley · 14 January 2026
Agent replied · 14 April 2026
Hi Riley, thanks for taking the time to leave a review.
We’ve looked back through our records to check the points you’ve raised. While we understand you were frustrated by parts of your experience, it’s worth adding some context so anyone reading has the full picture.
Your tenancy ran from 14 October 2024 to 22 November 2025 at an older Grade II listed property. With listed buildings there are limits on what can be changed and how quickly, and the rent reflected the age and condition of the house from the outset.
The property is heated by electric night storage heaters (there are no radiators). These don’t give instant heat and rely on being set correctly. The system passed its most recent inspection and safety checks and no faults were found, so it’s likely the issue you experienced was down to operation rather than a fault.
The carpets were older but were recorded as serviceable on inspection reports. When you first raised concerns, they were professionally stretched in late July, which resolved the issue at the time. You then let us know on 19 September that the problem had worsened. We obtained a replacement quote on 8 October. Once notice was served, the landlord chose to replace the carpets during the void period rather than while the property was occupied.
In terms of out-of-hours issues, we don’t have a service to provide office keys outside office hours. If keys are lost at that time, tenants can either arrange a locksmith or wait until the office reopens.
The power cut you mentioned was a wider outage, not a problem with the property. We emailed at 10:08pm on 19 June to confirm this and followed up the next morning once power had been restored. There was nothing more we could do in that situation.
Regarding the broadband installation, you were advised that landlord consent was needed before any external works went ahead, particularly because the building is listed. Unfortunately the installation proceeded without that approval, which caused damage to the external stonework. Specialist repairs were therefore required. The issue was reported on 28 July and a quote received on 19 September.
Viewings are suggested by email through our system, as explained in our leavers’ letter. If proposed times aren’t convenient, we always try to work around tenants to find alternatives.
On council tax, tenants are responsible for notifying the council when they vacate. As we were still waiting for vacating paperwork, we hadn’t notified the council at that stage. Any date we provide would be the contract end date of 22 November 2025, as liability runs to the end of the tenancy rather than the day someone moves out.
If you’d like to talk any of this through, we’re happy to do so directly.
Kind regards,
Henry Atkinson
Managing Director
★★★★★ 5/5
GoogleWe've had a really positive experience with Lesley at Morgan Associates as tenants. She's been attentive from day one and always kept us updated, which made the whole process so much easier. Her communication has been great - quick, clear and helpful whenever we've needed something. Lesley has been consistently on top of things and it's been refreshing to work with someone who helps makes everything run smoothly - Lexie and Suman
Suman · 14 March 2026
Agent replied · 14 April 2026
Thank you both for your kind words.
We’re delighted to hear you’ve had such a positive experience with Lesley. She takes great pride in keeping everything running smoothly and ensuring our tenants feel well looked after, so your feedback will mean a great deal to her.
We really appreciate you taking the time to share this and wish you both continued happiness in your home.
★★★★★ 5/5
GoogleWe had an excellent experience renting a house through Morgan Associates. The whole process was very smooth, professional, and efficient from start to finish. A special thanks to Keren Bowers, who was exceptionally helpful, responsive, and kind throughout, she made everything so easy and stress-free. We truly appreciate her professionalism and attention to detail. We would also like to thank Alastair for providing such a great viewing experience, he was friendly, informative, and made the process very enjoyable. Highly recommended!
Rawan · 14 November 2025
Agent replied · 14 April 2026
Thank you for such a thoughtful review. We’re really pleased to hear the process was straightforward and that both Keren and Alastair made a positive impression, they’ll both appreciate the mention. Wishing you all the best in your new home.
★★★★★ 1/5
GoogleHonestly the worst experience I have ever had with a letting agency. With Morgan’s for eight years and frequently looked for somewhere else to live just because of how badly I was treated. Gaslighting and bullying are frequent occurrences and instead of having your back as an agency should if your landlady goes against the law or what she should do, they allow it and make no excuses.
I have had threats of being given notice if I didn’t do something immediately, spoken to like trash along with being gaslit frequently.
In eight years I must have raised around 5 issues as I fix everything else myself because it isn’t worth the stress and each time it has taken months to be addressed or just not addressed at all.(blown double glazed windows throughout, old night storage heaters that didn’t work half the time, black mould in every room, moth infestation and moth damage for example)
Incredibly unpleasant and horrible experience!
Still waiting for my deposit and despite me having the property cleaned they have claimed it was filthy. Funny because the cleaning company have five star reviews. This seems to be a common occurrence that they attempt to keep people’s deposits with inaccurate allegations! I will take matters further should they try to do that and get it in a claim for everything that they have cost me over the years I have been there including my poor health.
I painted the property every year throughout, had curtains made for the front door to match the other curtains, cut down four feet weeds that made the garden inexcusable including the septic system, planted loads of flower plants, put a new carpet and underlay in the lounge and replaced both shed roofs (just a few things I did)
REJ · 31 March 2026
Agent replied · 14 April 2026
Thank you for your feedback.
We are disappointed to read your comments, particularly given the length of your tenancy. Over that period, access to the property for inspections and maintenance was frequently restricted due to your circumstances, which significantly limited our ability to address matters as promptly as we would have liked.
The property itself is an older, country home and was let in full compliance with current legislation, including holding a valid EPC rating. While not modern in specification, all core systems were functional throughout the tenancy. Where issues were reported and access was provided, these were attended to.
In relation to cleanliness and the deposit, this is assessed against the inventory and check-out report, not external reviews of cleaning companies. Any proposed deductions will be handled through the appropriate deposit scheme, ensuring an impartial resolution.
We refute any suggestion of unfair treatment and have always aimed to act professionally and within our obligations as managing agents.
We wish you well in your next home.
★★★★★ 5/5
GoogleGreat experience with Morgan Associates. Having viewed a property in the past with them, they shared their expectations of high standards from the properties that they let. I recently moved into a property let by Morgan Associates and have been very happy with the process. Kay has been highly efficient, speedy and thorough in correspondence, making everything very smooth. As someone who truly hates moving, this has been a big relief and has taken a great deal of pressure off the process. They are a professional and friendly bunch, and lift the quality of the experience of the rental market in Cheltenham.
Matt · 23 September 2024
Agent replied · 8 December 2024
Thanks Matt, we hope you're happy in your new home.
★★★★★ 5/5
GoogleAlthough my entire transaction with Morgan Associates (Cheltenham) is not yet complete, it has thus far been one of keen satisfaction.
My initial contact was with the very helpful Keren, who took my details and then had Eleanor follow up on my enquiry. It was the next day that Eleanor was in touch to let me know that she had received my referral.
Moving is an entirely unpleasant experience; moving from one country to another only complicates the undertaking. I am happy to report that I am, thanks to the efficiency of those with whom I dealt at MA, happily on my way to a new life in new digs in Gloucestershire.
Markus · 23 September 2024
Agent replied · 8 December 2024
Thanks Markus, we're glad you had a pleasant experience and hope you're happy in your new home.
★★★★★ 5/5
GoogleI let my Cheltenham apartment for 13 years through Morgan Associates and have recently also sold it through Morgan Associates. I am happy to whole-heartedly recommend both their letting and estate agency services. They are professional, helpful, well informed about the market and the law, proactive, responsive and very well priced. I won't name individual employees because they are ALL part of a truly outstanding team. It has been a pleasure working with them.
Mark · 14 December 2025
Agent replied · 14 April 2026
Hi Mark,
Thanks for the five star review and your loyalty over the last 13 years with managing and selling your apartment. The whole team will really appreciate your comments. It’s been a pleasure working with you.
Kind regards,
Henry Atkinson
★★★★★ 5/5
GoogleI had such a positive experience with Morgan Associates. The team were professional, responsive, and incredibly supportive throughout my move. They made the whole process smooth and straightforward, keeping me informed at every stage and ensuring everything was handled efficiently.
Everyone I dealt with was friendly, approachable, and genuinely went out of their way to help. I’m really grateful for their support and wouldn’t hesitate to recommend Morgan Associates to anyone looking to move in the area!
Megan · 14 November 2025
Agent replied · 14 April 2026
Hi Megan,
Thank you so much for your kind words. We’re pleased it all went smoothly.
Wishing you all the best in your new home.
Best regards,
Henry Atkinson
★★★★★ 5/5
GoogleThe team at Morgan Associates were helpful and attentive throughout the rental process with particular thanks to Keren who was always on hand to respond to my emails queries.
Gilo133YT · 14 November 2025
Agent replied · 14 April 2026
Thanks very much for taking the time to leave a review. We’re glad to hear the process went smoothly and that Keren was quick to help with any questions. I’ll make sure your feedback is passed on to her and the rest of the team. Hope you’re settling in well.
★★★★★ 5/5
GoogleWe recently sold our property through Morgan Associates in Cheltenham and received a first class service from day one. The team were professional, friendly and incredibly helpful throughout the whole process. Special thanks to Henry & …
Peter · 14 August 2025
Agent replied · 14 April 2026
Hi Peter,
Thank you so much for your kind words. It really was a pleasure working with you. We are happy to hear the process went smooth from your side (that is always … More
★★★★★ 5/5
GoogleI couldn’t be happier with my experience renting through Morgan’s. The entire process was efficient, with a quick move in and fast communication throughout. I’d particularly like to thank Ash and Archie, who made the whole experience seamless and stress-free. Highly recommended.
William · 10 April 2026
★★★★★ 5/5
GoogleWe had to move in with quick turnaround of about 3-4 days. Lesley, Eleanor and Jack were all really helpful and went out of their way to make it happen smoothly and efficiently!
Theo · 14 August 2025
Agent replied · 14 April 2026
Thanks Theo, the five star review means a lot. The team are delighted it all went to plan!
★★★★★ 5/5
GoogleFantastic from start to finish!!! We rented with Morgan’s for over 3 years and whilst renting they were brilliant. Great communication and customer service, nothing was ever too much trouble.
We are due to finalise the buying of our first home on Friday and Morgan’s have been there to help and guide us every step of the way! All questions were answered and we have been kept in the loop throughout the whole process. We can’t thank you enough!!!
A special mention to Charlotte from Rental department and Grace from Sales. You’ve both been fantastic.
The Field Family
Georgina · 7 April 2023
Agent replied · 6 July 2023
Congratulations on finalizing the purchase of your first home! We are thrilled to have been a part of your journey and to have provided you with exceptional service throughout your time renting with us and during your home buying process. Our team, especially Charlotte and Grace, are dedicated to providing our clients with great communication, customer service, and support, and we're glad to hear that they were able to guide you every step of the way. Thank you for trusting Morgan's to be your partner in this exciting chapter of your life, and we wish you all the best in your new home!
★★★★★ 5/5
GoogleAfter 3 failed sales over the period of 12 months through a nationwide estate agents, we switched to Morgan Associates... and they were an absolute dream!! Not only did they get our house sold within 3 months, but the service and communication was impeccable throughout. Grace was a superstar and our only regret is not putting our house on the market with them at the very start. Thank you Grace and Henry and everyone else who helped!
Jin · 7 April 2023
Agent replied · 6 July 2023
Thank you for sharing your wonderful experience with Morgan Associates, and congratulations on the successful sale of your house! We are thrilled to hear that our team, especially Grace, provided you with impeccable service and communication. Our goal at Morgan Associates is to ensure that our clients have a smooth and stress-free experience throughout the selling process, and we are delighted to have exceeded your expectations. We truly appreciate your kind words and look forward to the opportunity to assist you in any future property related needs. Kind regards, Henry Atkinson
★★★★★ 5/5
GoogleMorgan Associates have been managing our property over the last 17 years. Their service has improved over the years and currently we are highly satisfied with their performance.
We have on many occasions benefited from Stuart Turner’s practical advice and tips in improving our property and enabling it to be re-let quickly. Stuart has always been approachable, helpful and willing to listen. We value his opinion.
Other members of Stuart’s team have been equally commendable in their dealings with us. Charlotte Jobbins, in particular, has been extremely patient, courteous and helpful. She responds promptly to our emails, very often outside of her working hours. Charlotte keeps us updated on progress in the maintenance works of the property and also makes sure the tenants are kept fully informed of any changes in the schedules.
Juliet Smith is also on top of things and we are pleased with her efficiency.
Morgan Associates had previously sold a property for us and we will have no hesitation in using their sales services in future.PositiveResponsiveness, Quality, Professionalism, Value
YSCT · 25 August 2022
Agent replied · 22 December 2024
Thank you so much for your incredibly detailed and thoughtful review. It means a great deal to us that you’ve trusted Morgan Associates to manage your property over the last 17 years, and we’re thrilled to hear that you’ve been highly satisfied with our service.
Kind regards,
Henry Atkinson
★★★★★ 5/5
GoogleI have let a property through Morgan Associates for over 12 years and have never experienced anything but exemplary service. The most recent experience was complicated by COVID. Renovation work needed to be done on the property and I could not supervise it. Stuart Turner visited the property a number of times, recommended contractors and provided live streaming of progress. The property was let almost immediately after it became available for re-let. I would have absolutely no hesitation in recommending Morgan Association and wish to express on record my personal thanks to Stuart.PositiveResponsiveness, Quality, Professionalism, Value
Kevin · 25 August 2022
Agent replied · 6 July 2023
Thank you Kevin, it's greatly appreciated.
★★★★★ 5/5
GoogleWe have rented out properties in Cheltenham for years with Morgan Associates and have found Morgans to bring efficiency, professionalism and a friendly personal touch to all our dealings. They have now helped us to sell the last of those properties with great support and attention to detail. Highly recommend.
Alasdair · 14 January 2026
Agent replied · 14 April 2026
Thank you very much for such a kind review. It’s been a real pleasure working with you over the years, and we’re very grateful for the trust you placed in us to manage your lovely apartment.
It’s also been great dealing with you and Moira throughout, and I’m pleased we could support you through the sale of the final property with the same level of care and attention.
We wish you both all the very best moving forward. If you ever need anything in the future, you know where we are.
Kind regards,
Henry
★★★★★ 1/5
GoogleAwful experience of being a tenant in a Morgan Associates managed property. During the first lockdown, they messed me about with extending the tenancy agreement, ripping it up and saying I needed to move out within a month (when the government told landlords they cannot expect tenants to move out). They then had the cheek to say they want to go back to the original arrangement, but for an extra £50 a month. Stuart was incredibly inept in his role as general manager & failed to get back to me on a number of issues. They then charged me for landlord designated costs. It took 3 months to get my deposit back, when it legally has to be returned within a month. I cannot express how disappointing an experience it was dealing with this company. Only given 1 star as you can't give 0 stars. The only saving grace was Henry, the sales manager who was incredibly helpful at the start and put in loads of additional work to get the property looking smart, which was hugely appreciated.NegativeProfessionalism
Piers · 25 August 2021
Agent replied · 6 July 2023
Dear Piers,
Thank you for your feedback, which is always appreciated.
It is unfortunate that you fail to mention your breach of tenancy for illegal subletting and failure to report a leak which had caused damage to the property.
At no point were you told to move out of the property by us, you gave notice to end the tenancy, despite requesting an extension that was in progress and had been delayed at your request due to the pandemic.
The deposit was returned 41 days after your tenancy had ended, not three months as stated and any delay in returning the deposit was as a result of your delay in getting back to me, I have full notes detailing all correspondence. The only charges applied by your Landlord were for legitimate damages which you were responsible for.
I am sorry that you felt compelled to leave such a review for our business but I feel I have to defend our position with the full story and will be sure to pass on your positive feedback to Henry.
Stuart Turner
General Manager
★★★★★ 5/5
GoogleMy experience with Henry Atkinson of Morgan & Associates could not have been better. Although Henry was acting as my Vendor's agent he made me feel as if my experience as the buyer was equally important. Henry listened to my concerns and relayed them to his client in a timely and professional manner. He always made the time to meet me at the property and was present at the 2 surveys I requested. Upon completion of my purchase I collected the keys from the beautiful Montepellier offices and was greeted by an enthusiastic staff who not only handed me the keys to my new home but also gave me a much appreciated bottle of fizz!PositiveResponsiveness, Professionalism
Sally · 25 August 2021
Agent replied · 6 July 2023
Thanks you Sally. It was a pleasure dealing with you.
★★★★★ 5/5
GoogleHenry from the sales side of Morgans is handling the sale of our house in Cheltenham. He's been reliable, enthusiastic and helpful from the start, guiding us through it all and communicating thoroughly along the way.
UPDATE: 'We had a positive experience using Morgan Associates for the sale of our house in Cheltenham. Two agents had previously failed to sell it - Henry sold it on the third viewing and we were very happy with the whole process. Highly recommend Morgan Associates.'
Sali · 6 July 2021
Agent replied · 6 July 2023
Thanks Sali, it's always a pleasure dealing with you.
★★★★★ 4/5
GoogleI was a tenant through Morgan Associates for over 5 years and have since rented via another property management company - oh my days Morgan Associates are far better!
Easy to report issues to and fixed them very quickly. It's a shame we got served notice because our landlord was intending to sell - and 6 months later the property is still on the market. However that's not Morgan Associates' fault and they handled serving our notice with dignity and care - big thanks to Henry in particular who came round in 24 hours notice to give us honest advice on what would be classed as fair wear and tear.
My only gripes were that we moved in to ruined carpets and missing lightbulbs. We also had inspections every three months over the five years, which felt a little excessive and inconvenient once we'd been there for a couple over years, but if I was letting my property in the future I would know that Morgan Associates' were doing their due diligence and then some!
Pat · 6 July 2021
Agent replied · 22 December 2024
Hi Pat,
Thank you for your review and your kind words about your time with us. It’s great to hear you found us easy to deal with and appreciated how we handled maintenance and the notice process.
I appreciate your feedback about the initial condition of the property and inspections. We’ll take this on board as we’re always looking to improve.
Wishing you all the best, and if we can help in the future, just let us know.
Best regards,
Henry Atkinson
★★★★★ 5/5
GoogleFantastic company and Lesley and team was a great help.
Tony · 14 October 2025
Agent replied · 14 April 2026
Thank you, Tony - we really appreciate your kind words and 5-star review. Lesley and the team will be delighted to know they made a difference. It’s been a pleasure working with you, and we’re glad you’ve had such a positive experience with Morgan Associates.
★★★★★ 5/5
GoogleWe recently purchased a property which was being marketed by Morgan Associates. Henry was so helpful throughout the entire process. He managed our purchase from start to finish and made sure everything went really smoothly. We were also very impressed with the solicitor that he recommended for us. We love our new home and feel that the entire purchase went smoothly thanks to Henry's hard work. Would not hesitate to recommend Morgan Assoiates and Henry.PositiveResponsiveness, Quality, Professionalism
Yasmin · 25 August 2021
Agent replied · 6 July 2023
Thanks Yasmin, it was a pleasure. We'd love to see the property again after all of your hard work.
★★★★★ 1/5
TrustpilotFurthering With Aplomb the Reputation of Estate Agents
During the 1980's, the television programme "Spitting Image" aired a segment, still available on YouTube, with the catchy but shocking refrain “kill an estate agent today." In the intervening years, I'd often wondered how UK estate agents could have brought about such an extreme suggestion. Well, gentle reader, if Morgan Associates had dealt so scurrilously with a person of less good humour than they had me, I submit to you these words might have been taken to heart.
Markus · 6 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
