Trusted Agent profile · Rotunda Buildings
★★★★★
180 reviews across 3 platforms
Morgan Associates Ltd, Rotunda Buildings, GL50 1SJ
Morgan Associates's office in Rotunda Buildings, at Morgan Associates Ltd, is rated 4.4 out of 5 across 180 reviews on three platforms, including 156 Google reviews rated 4.4.
Every review we hold for the Rotunda Buildings office, from every platform, shown as written. First names only.
5/5
GoogleHenry went above and beyond to assist me in the sale of my property from day one! He advised me throughout to get the best price and his support continued until completion of the sale. I would have no hesitation to recommend him to anyone! Top man and great service! Thankyou!
Thanks Michelle, I'm glad you're happy with the service you received. If you need anything in the future please do not hesitate to get in touch. All the best with your move. Henry
5/5
GoogleKay is an absolutely wonderful agent She's been nothing but informative and proactive in helping me, which has been a weight off my shoulders I also want to thank all the agency for being really friendly and helping as much as possible
Thank you so much for your kind words about Kay and our agency! We're delighted to hear that Kay has been such a wonderful agent, providing you with informative and proactive assistance. It's our goal to make the process as smooth and stress-free as possible for our clients, and we're glad to hear that it has been a positive experience for you. We'll be sure to pass along your appreciation to Kay and the rest of our team. If you ever need anything in the future or have more questions, please don't hesitate to reach out. We're here to help, and we truly appreciate your feedback and support. Thank you for choosing us!
5/5
GoogleWe have just rented a house through Morgan Associates and have been delighted with the helpful and efficient service so far. Thank you!
Thanks Jenny, we’re glad the move went well.
5/5
GoogleNever been there. Comes up when trying to access buildings they manage.
Hi Chris, thanks for the 5* review.
5/5
GoogleHenry was absolutely awesome throughout the process. He and the team went above and beyond to accommodate my needs in a period where I really didn’t have a lot of spare time. Good people and super helpful. 🙌🏼
Thank you so much for your kind words about Henry and our team! We're thrilled to hear that Henry went above and beyond to accommodate your needs, especially during a busy time for you. Providing excellent service and being there when you need us is what we strive for.
5/5
TrustpilotI was completely at ease from our first…
I was completely at ease from our first conversation in their cozy Montpellier office. They took the time to understand exactly what I wanted in a home, answered every question (even the ones I thought sounded silly), and guided me through the offer and negotiation process with calm expertise. In just a few weeks I had keys in hand, and I truly felt they were working tirelessly to find me the perfect place rather than just closing a deal.
5/5
GoogleRented with Morgan’s for nearly 6 years. Great service, fast, efficient and attentive. Dawn has been absolutely brilliant. Always there to support with any questions we had and made the end of tenancy process seamless and stress free. Highly recommended
Dear Vicki, Thank you so much for taking the time to leave such a positive review of your experience renting with Morgan's! We are thrilled to hear that you had a great experience with us for nearly six years and that our team, particularly Dawn, provided you with fast, efficient, and attentive service. We pride ourselves on delivering exceptional service to all of our tenants, and it's always fantastic to receive such kind feedback. We're delighted to hear that Dawn was able to provide you with the support you needed and make your end of tenancy process seamless and stress-free. Thank you for recommending us to others - we truly appreciate your support and hope to continue providing you with great service in the future! Best regards, Henry Atkinson
5/5
GoogleMorgan Associates is a great letting company! Kay was phenomenal from start to finish!
Thank you for your wonderful review! We're happy to hear that you had such a positive experience with Morgan Associates. Kay will be delighted to know that her efforts made such a strong impression. Your kind words mean a lot to us, and we're here to help with any of your future letting needs.
5/5
GoogleI am new to working with Morgan Associates as a tenant but so far, I find the team has been very professional, responsive, helpful and nice. A real pleasure to deal with!
Thank you for your wonderful feedback! We're so glad to hear that you've had a positive experience with our team. Providing professional, responsive, and helpful service is our top priority, and it’s great to know we’re meeting your expectations. If there’s anything you ever need, please don’t hesitate to reach out. We look forward to continuing to support you throughout your tenancy!
5/5
GoogleMorgan Associates both rented and then sold my property. I wasn't living in the local area and they literally managed everything for me making the whole process so simple and stress free. Henry was fantastic to work with and I would not hesitate to recommend. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Maria, thanks again for your five star review. It has been a pleasure dealing with you.
1/5
GoogleReally disappointed, I did have a very good year renting from Morgan’s, always had open communication throughout my tenancy, however, it was my first rental so I had no idea what to take photos of; be aware, you have to take photos of literally everything, especially cleaning issues when you first move into a property of theirs, it states to take photos of damage but not of cleaning. I didn’t do this as I didn’t know & now, at the end of my tenancy I am being charged for cleaning needs that weren’t my fault and were there when I moved into the property. Also be aware, if you drill anything into walls, you have to fill in the holes and re-paint the WHOLE wall, painting over the holes where you’ve used the filler in will not suffice and they will charge you for a painter and decorator to re-paint the whole wall. In all £200 was taken off my deposit. Absolutely disgusted by the way I have been treated & will not be renting from them again.
Dear Megan, Thank you for sharing your feedback. We appreciate hearing about your positive experience with us up until the return of your deposit. However, we would like to address your concerns regarding the walls. When there are holes made in newly painted walls, it is necessary for them to be filled and repainted. Even if you use the same paint, it can be challenging to hide the marks completely when only patches are painted. As agents, it is important for us to maintain the property's appearance, especially if landlords have recently invested in redecorating it before the start of a tenancy. We want to ensure that the property is brought back to the same standard for future tenants. This is why your tenancy agreement explicitly states that prior permission is required for putting screws or nails in walls. Regarding the cleaning, we conduct a thorough inventory at the beginning of the tenancy, indicating that the property is clean and well-maintained. It is expected that the property is returned in a similarly clean condition at the end of the tenancy. Considering the additional cleaning and wall painting required, we believe that the £200 charge is reasonable. We apologise if you feel that this has affected your decision to rent from us again, but please note that similar practices are followed by other agents as well. Thank you again for sharing your thoughts, and we hope this explanation provides clarity on the matter. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Henry Atkinson
1/5
GoogleReally disappointed, I did have a very good year renting from Morgan’s, always had open communication throughout my tenancy, however, it was my first rental so I had no idea what to take photos of; be aware, you have to take photos of literally everything, especially cleaning issues when you first move into a property of theirs, it states to take photos of damage but not of cleaning. I didn’t do this as I didn’t know & now, at the end of my tenancy I am being charged for cleaning needs that weren’t my fault and were there when I moved into the property. Also be aware, if you drill anything into walls, you have to fill in the holes and re-paint the WHOLE wall, painting over the holes where you’ve used the filler in will not suffice and they will charge you for a painter and decorator to re-paint the whole wall. In all £200 was taken off my deposit. Absolutely disgusted by the way I have been treated & will not be renting from them again.
Dear Megan, Thank you for sharing your feedback. We appreciate hearing about your positive experience with us up until the return of your deposit. However, we would like to address your concerns regarding the walls. When there are holes made in newly painted walls, it is necessary for them to be filled and repainted. Even if you use the same paint, it can be challenging to hide the marks completely when only patches are painted. As agents, it is important for us to maintain the property's appearance, especially if landlords have recently invested in redecorating it before the start of a tenancy. We want to ensure that the property is brought back to the same standard for future tenants. This is why your tenancy agreement explicitly states that prior permission is required for putting screws or nails in walls. Regarding the cleaning, we conduct a thorough inventory at the beginning of the tenancy, indicating that the property is clean and well-maintained. It is expected that the property is returned in a similarly clean condition at the end of the tenancy. Considering the additional cleaning and wall painting required, we believe that the £200 charge is reasonable. We apologise if you feel that this has affected your decision to rent from us again, but please note that similar practices are followed by other agents as well. Thank you again for sharing your thoughts, and we hope this explanation provides clarity on the matter. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Henry Atkinson
1/5
GoogleThe way they handled customers was over powered not like other agents with polite tone to communicate. Personally I don’t like to deal with the agents who thought they are in strong position toward customers but forgot they are actually in the serving position. Have no more interests to connect this kind of real estate agent.
Hi Wendy, I’m sorry to hear about your experience and appreciate you bringing it to our attention. We strive to provide the best possible service, so I'd like to understand what happened. Please feel free to reach out to me directly at henry@morgan-associates.co.uk, I’d be grateful for the opportunity to discuss this with you further. Thank you, Henry Atkinson
5/5
GoogleAgents and the office staff were very professional and friendly. They did all the paper work promptly and accurately so that we could move in quickly. Highly recommended.
Thanks Chinthaka, we hope your move went well.
5/5
GoogleWe dealt with Henry when selling our flat. He was always professional, courteous and kept us informed of changes without us having to chase information. We would highly recommend Morgan Associates, especially with Henry at the helm.
Thanks Sheela, it’s been a pleasure.
5/5
GoogleLouisa helped me purchase my first home and was fantastic to work with throughout the entire process, always happy to help wherever she could. Would definitely recommend
Thank you for the 5 stars, Alex. Delighted to hear your first home purchase went smoothly - Louisa will be made with your feedback. Wishing you every happiness in your new home.
5/5
Google5 * Estate agency, great communication making it a stress free process. Very friendly team in the montpellier office.Highly recommend
Thank you for your fantastic review! We're delighted to hear that you found our communication helpful and the process stress-free. Our team at the Montpellier office takes great pride in providing a friendly and professional service, so your recommendation means a lot to us. If we can assist you with anything in the future, please don’t hesitate to reach out! 😊🏡
5/5
GoogleWe’ve had a great experience renting with Morgan Associates so far, and Kay has been extremely helpful and efficient! Thank you
Thank you so much for sharing your positive experience with us at Morgan Associates, and for your kind words about Kay! We're delighted to hear that your renting experience has been great and that Kay has been exceptionally helpful and efficient. Providing excellent service is what we strive for, and we're glad to know we've met your expectations. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to continue providing you with top-notch service, and we thank you for choosing us!
5/5
GoogleProfessionals, quick responses, efficiently organized viewings. Quick and punctual response to requests (viewings, contract clarifications, documents) Transparency in commissions, costs. I recommend.
Thank you for your kind review. We’re so pleased you found the process smooth and transparent. I hope the move went well and wish you all the best in your new home.
5/5
TrustpilotQuite impressive service in my opinion
Quite impressive service in my opinion. Surely Recommendation was worth it.
5/5
GoogleCommunication was always good and timely from enquiry to renting/move in. Very professional and Keren made the process easy with her prompt responses. I will definitely rent again through Morgan Associates in the future.
5/5
GoogleWe recently purchased a property through Morgan Associates and were very happy with the service they provided. Henry Atkinson, Managing Director, kept us informed throughout the process and was able to provide plenty of advice and suggestions regarding renovation work, particularly as we were new to the area and unfamiliar with local tradesmen and regulations for listed buildings. If you are considering buying or selling your home then we recommend getting in touch with Henry.PositiveResponsiveness, Professionalism
Thanks Anthony, it was great dealing with you. If you need anything else please do not hesitate to get in touch.
3/5
GooglePoor communication as a company, whole process of leaving a tenancy 1 month early cost over £600 pounds and had to pay for 10 days rent for them to check the flat and not allowed to access it (never heard of this anywhere else).
Hi Jamie, Thank you for your feedback. We’re sorry to hear about your frustration with the communication around ending your tenancy early. We understand it can be a bit complex, and we aim to make the process as clear as possible. A letter was sent outlining the procedure, and our colleague Lisa reached out to clarify any miscommunication. The 10-day period is part of standard industry practice here, allowing time to inspect the property, address any maintenance, and ensure it’s prepared for new tenants. This is a necessary step to maintain the quality of the property for everyone involved. We appreciate your understanding and are here if you have any further questions. Best regards, Henry Atkinson
5/5
GoogleWe found Louisa to be very friendly with a professional, efficient and helpful approach.
Thank you so much for your kind words! We're happy to hear Louisa made such a positive impression - it is exactly what we aim for. We’ll be sure to pass this on to her. If we can help with anything else down the line, you know where to find us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
