Morgan Associates Cheltenham reviews in Rotunda Buildings

★★★★★ 1/5

Trustpilot

Furthering With Aplomb the Reputation of Estate Agents

During the 1980's, the television programme "Spitting Image" aired a segment, still available on YouTube, with the catchy but shocking refrain “kill an estate agent today." In the intervening years, I'd often wondered how UK estate agents could have brought about such an extreme suggestion. Well, gentle reader, if Morgan Associates had dealt so scurrilously with a person of less good humour than they had me, I submit to you these words might have been taken to heart. Misleading advertising copy, deliberate obfuscation during the property presentation, incompetence, theft, and bullying appear to be this company's stock in trade. --Did you know that three coat hooks beside a front door qualifies to be advertised as a "cloak room"? --Items featured in publicity copy may, or may not, actually be part of the deal. You pay your money and you take your chances with this crew. --“A modern kitchen with appliances” doesn’t necessarily mean the largest and most meaningful of these appliances will be at the property once your deposit is taken. (See above.) --Just for larks, I received a council tax bill for the "weeks" I "occupied" the premises. Gentle reader, the little cottage with no cloak room, featured wardrobe, or refrigerator never experienced the pleasure of my company, other than to inspect and reject it. Still, the council tax was forwarded (and paid). For the great effort it took to invent their grandiloquent charade, Morgan Associates decided to further their reputation as blackguards and thieves by keeping my 3500 GBP deposit, suggesting I should be grateful that I wasn't facing legal action for breaking the rental contract . In retrospect, it's a bloody good thing I hadn't succumbed to their original request for a year's rent in advance! One could glean from this review that MA will not be getting my repeat business. They would also be wise to heed the message in above tale of woe and give this outfit the wide berth it deserves, so to avoid being tempted by the now-understandable "Spitting Image" supplication.

Markus · 6 January 2026

★★★★★ 5/5

Google

We recently purchased a property which was being marketed by Morgan Associates. Henry was so helpful throughout the entire process. He managed our purchase from start to finish and made sure everything went really smoothly. We were also very impressed with the solicitor that he recommended for us. We love our new home and feel that the entire purchase went smoothly thanks to Henry's hard work. Would not hesitate to recommend Morgan Assoiates and Henry.PositiveResponsiveness, Quality, Professionalism

Yasmin · 25 August 2021

★★★★★ 1/5

Facebook

Abrupt & unhelpful. Very disappointed. I asked for help trying to find a rental property for my 72 year old Father who is relocating. I sent.a detailed summary and was met with an 11 word email reply basically saying they weren't interested. Thank you Alistair Weaver, for the time it took out of your day to compose that obnoxious reply.

Laura · 13 January 2025

★★★★★ 4/5

Google

Good experience with Morgan Associates. The senior property manager Charlotte was always highly responsive and professional. Dealing as she was with a difficult landlord, she showed excellent emotional intelligence and pragmatism to deliver satisfactory outcomes for all parties. Based on this experience of being a tenant with Morgan Associates, I would likely use them myself for renting out my own property in the future.PositiveResponsiveness, Professionalism

Callum · 25 August 2022

★★★★★ 5/5

Google

Called into the business to get a hard copy of a set of sales details which was handled well. Made an appointment to view the said property and whilst not suitable for my Aunt we were blown away by Louise who showed us around the property. She was knowledgeable, knew the history of the building, bang on time, polite allowed us plenty of time to look around and all in all the best agent to show us around properties of many. She was also immaculately presented and a credit to Morgan Associates. Well done Louise

Mark · 17 October 2024

★★★★★ 5/5

Google

Stepping into the Morgan Associates Office in the heart of Cheltehnham was such a breath of fresh air. Staff were welcoming and genuine in wanting to do all they could to meet your needs. We are looking forward to our rental home and know that we will be well supported - Thank you Eleanor and Keren

Hilary · 7 May 2023

★★★★★ 5/5

Google

Excellent agents. Alastair and Kay were a pleasure to deal with. They were efficient and straightforward and totally trustworthy. They will definitely be my first choice in future.

Tessa · 17 November 2024

★★★★★ 1/5

Google

Booked viewing, turned up and Alistair was late and let us know that the property had been let that morning. No courtesy call to let us know not to bother coming when they had my mobile number as I inquired through email with my number and they called on that to arrange booking. Second booking finished work early again to view property. This time Alistair couldn't even be bothered to turn up at all. No phone call no email, nothing. An absolute disgrace and one of the most unprofessional businesses I have had the displeasure of dealing with. I would avoid at all cost. I can't imagine how bad they would be if you were a tenant with any problems.

Loui · 8 July 2015

★★★★★ 5/5

Google

Henry went above and beyond to assist me in the sale of my property from day one. He advised me throughout to get the best price and his support continued until completion of the sale. I would have no hesitation to recommend him or Morgan Associates to anyone. Top man and great service. Thank you!

Paul · 8 November 2022

★★★★★ 5/5

Google

Lesley and the team were fantastic from the very beginning! Thanks

James · 25 March 2025

★★★★★ 1/5

Trustpilot

Property has been leaking for over 2…

Property has been leaking for over 2 years, no help from the agent whatsoever, they don’t care one bit as long as they get there money!! Ignore emails and unwilling to fix anything. Clueless also springs to mind. Will leave to the legal and council teams to resolve

Jon · 27 December 2024

★★★★★ 5/5

Google

Henry went above and beyond to assist me in the sale of my property from day one! He advised me throughout to get the best price and his support continued until completion of the sale. I would have no hesitation to recommend him to anyone! Top man and great service! Thankyou!

Michele · 8 November 2022

★★★★★ 5/5

Google

Kay is an absolutely wonderful agent She's been nothing but informative and proactive in helping me, which has been a weight off my shoulders I also want to thank all the agency for being really friendly and helping as much as possible

Jakob · 7 August 2023

★★★★★ 5/5

Google

I cannot thank this agency enough for the support and professionalism they showed me during one of the most difficult times in my life. I had just lost my fiancé, and shortly after, I received notice to leave my old apartment. The stress …

Justyna · 14 August 2025

★★★★★ 5/5

Google

We have just rented a house through Morgan Associates and have been delighted with the helpful and efficient service so far. Thank you!

Jenny · 14 February 2026

★★★★★ 5/5

Google

Henry was absolutely awesome throughout the process. He and the team went above and beyond to accommodate my needs in a period where I really didn’t have a lot of spare time. Good people and super helpful. 🙌🏼

Mark · 21 August 2023

★★★★★ 5/5

Trustpilot

I was completely at ease from our first…

I was completely at ease from our first conversation in their cozy Montpellier office. They took the time to understand exactly what I wanted in a home, answered every question (even the ones I thought sounded silly), and guided me through the offer and negotiation process with calm expertise. In just a few weeks I had keys in hand, and I truly felt they were working tirelessly to find me the perfect place rather than just closing a deal.

Ramsey · 7 June 2025

★★★★★ 5/5

Google

Viewed a property recently (with Louisa) and was very impressed with the service provided. After months of house hunting, I left this viewing with the thought that this estate agent would be the best to go through. Louisa had all the necessary information, was very personable and allowed plentiful time for the viewing - not rushing like so many others often do. Excellent service.

Sam · 25 October 2024

★★★★★ 1/5

Google

The worst rental experience I’ve ever had. When my ceiling collapsed due to their failure to clear the gutters, I was left with exposed electrical wires and dust coming through the floors while “repairs” were ongoing. …

Philip · 14 September 2025

★★★★★ 1/5

Google

Avoid , absolute clown show. They wanted to raise issues during the deposit returning. Checkout there was very little communication not even a note to say it was done. After cleaning and returning the property to a better standard as I received it, £200 was demanded for a scratched Bedroom door (its not) and cleaning, to which in later emails changed to the living room door, and then a broken sink and later now in the TDS phase, redecoration.. They couldn't make up their minds what was broken and it changed every email. I received the property with mold in the kitchen and bathroom. The fridge was broken which was not fixed for 2 months which i was lied to over and over saying parts was being ordered by Dawn, she assured me over and over that they are simply out of stock! She asked me what brand it was , to which i then made up a brand to catch her out , Dawns reply? "OH yeah!! we get those all the time, we always have issues getting the parts for those" I told Dawn I made it up to which she huffed and hung up on me rudely. To their credit , a new fridge was delivered 2 days later. I moved from the property end of February, and now end of April, i am trapped resolving it with the TDS, Morgan Associates fails to reply and only at the last possible moment did they respond to the proposal put through to the TDS platform. We are in the self resolution phase currently, to which they are not replying. Malicious compliance at its finest. I would avoid completely, the only good service you're gonna get is when you hand money to them, getting it back is like drawing blood from a stone. Shameful and hopefully ill get my money back from these crooks this year if they can find their way to the reply button!

Connor · 29 April 2025

★★★★★ 5/5

Google

Rented with Morgan’s for nearly 6 years. Great service, fast, efficient and attentive. Dawn has been absolutely brilliant. Always there to support with any questions we had and made the end of tenancy process seamless and stress free. Highly recommended

Vicki · 7 April 2023

★★★★★ 5/5

Google

Morgan associates is a 5 star because they have friendly staff who are very helpful they have a maintenance team if there are any wears or tears needing repaired they also have a lettings department and an accounts department to get in contact if you need it. Also the flats are very modern and our flat is so nice and spacious and am very happy to be living in a Morgan associates property.

Jemma · 27 March 2024

★★★★★ 5/5

Google

Great service start to finish. We were on a very short time frame from viewing property to moving in, everything went like clockwork- emails sent when promised and a completely stressfree experience- have never had that before with other agents. All staff were helpful and friendly. I would definitely recommend Morgan Associates for anyone’s house move.

Cathy · 27 December 2024

★★★★★ 5/5

Google

Morgan Associates both rented and then sold my property. I wasn't living in the local area and they literally managed everything for me making the whole process so simple and stress free. Henry was fantastic to work with and I would not hesitate to recommend. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Moo · 25 August 2021