William H Brown Rotherham reviews

★★★★★ 5/5

Google

Ellie Squire, What a star ! Me being new to the rental process, I was a little nervous of how it would go. I first met Ellie at the viewing, and from that day to moving in she was a pleasure to deal with. She kept me informed along the way, and everything she said she would do, was done on time or before. Ellie, you have renewed my faith in the younger generation, and your employers are very lucky to have you. Kind Regards. Chris Flynn.

Flynnie55 · 27 October 2024

★★★★★ 5/5

Google

I have just sold my house with William H Brown in Rotherham. It's been a positive experience from start to finish. Special shout out to Erin, who was handling everything for me. She talked me through the process every step of the way, was … More

Jo · 18 June 2025

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 5/5

Google

I have recently taken on a flat through William H Brown and I dealt with the wonderful Isla! Isla has been absolutely top of her game for communication and has been so friendly throughout the process. I had a couple of little bits that needed sorting when I moved in but Isla got on to these straight away, thank you so much for being so fantastic!!! Such a wonderful lady!!! I would highly recommend renting through this particular branch xxx

Mel · 11 November 2023

★★★★★ 5/5

Google

I was a first time buyer with no idea what to do but Maeeb Bashir(Bash) was very good at explaining everything to me and ran through the whole process. Although the first meeting took 2hours it was massively worth it. Bash ran through everything and gave me the maximum id be spending per month ontop of the mortgage and whether id be able to afford it. Throught out the whole process Bash was always keeping me updated whether by email or on the phone. Everything went through quickly and Bash made sure to chase everything for us constantly so he could update us. Highly recommed using these. They also signed me up to their alerts so when a house came up that was in our specification they’d email and ring me to set up a house viewing.

Mathew · 11 November 2023

★★★★★ 5/5

Google

As first time buyers we found W H Brown through the listings online. The team were proactive in emailing us any new properties that fit our desired specifications and would call to set up appointments very quickly for any properties we showed interest in. The mortgage advisor/consultant Maeeb Bashir was brilliant. Bash really took the time to answer all of our questions about the mortgage process and even what we could expect for the process with solicitors. We had 2 in-person meetings, the initial one around 2 hours where all of our questions were answered and the whole process explained and options for mortgages shown with no commitment needed at the time. The other meeting was our confirmation and submittal of our mortgage application. Bash was available 24/7 via email and was always quick to reply even for small queries. Bash was also easy to reach over the phone and has been excellent with supporting us around our working hours. Even though the house we found to buy wasn't through William H Brown but another vendor, Bash massively helped us feel secure in our purchase of the property, assisting with details of the valuation and that we were getting a fair deal.

Faye · 11 November 2023

★★★★★ 5/5

Google

As first time buyers we found the house we wanted through William H Brown and had Maeeb Bashir as mortgage advisor. Throughout all this stressful time, he was brilliant and prompt to answer any doubts and concerns I might have. In the initial meeting we got most of our questions answered and he explained every step of the mortgage application process in detail so we had an idea of what to expect next. Not only that, he made sure we were on track by phoning and emailing us to check how was everything and giving us any updates. Bash is been always available and quick to reply any inquiries. Very sound guy!

Teresa · 11 November 2023

★★★★★ 1/5

Trustpilot

Do not recommend renting with WHBrown

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Emily · 15 October 2025

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 5/5

Google

Having just remortgaged my house I can highly recommend Bash at William H Brown. Nothing has been too much trouble and if I was unsure about anything Bash was just a phone call or text away. Thanks Bash for making this process stress free for me!

Jan · 11 November 2023

★★★★★ 5/5

Google

Professional and friendly service and couldn’t have asked for a more simple process for buying our first house. Very short time frame between the first advisor meeting to being given our completion date. Our Advisor Bash was brilliant with constant support and updates throughout. Highly recommend.

Adam · 11 November 2023

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 5/5

Google

Bash and Kyle were very supportive and friendly they helped us so much with buying our first property. Very happy with the service compared to other estate agents with supplying everything in house and a great recommendation for a solicitor as well.

Jade · 11 November 2023

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 5/5

Google

Ellie Squire was great, super helpful with fast responses throughout. Made the whole process so easy. Highly recommend!

Delicious · 5 January 2025

★★★★★ 1/5

Google

Sadly not a good experience they booked a valuation I confirmed it. They did not turn up, at the arranged time. Checking my phone they sent me a miss call two hours before the arranged time. No message or second call at all. We were cleaning the house not on the Phone all day.We waited spoilt my day. When I spoke to them the attitude was no problem we tied to contact you, take it or leave it. I left it, a bad attitude from the Female supervisor. They were at one time a good reliable company.

Abcbasil · 2 August 2025

★★★★★ 5/5

Google

Great service very professional Isla is very good and always keeps you updated with things 10 stars from me 👍 …

Paul · 10 November 2024

★★★★★ 5/5

Google

Very happy with our Valuer Kyle who gave a realistic and evidence based assessment of our property. Reassured by Browns being a large concern with a wide database of purchasers. No sale no fee terms are a bonus!

Martyn · 8 November 2025

★★★★★ 5/5

Trustpilot

Rotherham branch

Our Estate agent Ellie from the Rotherham branch has been extremely helpful. She has answered every email and call and has always made herself available to answer any questions we have had. She made the house viewing very enjoyable had has walked us through every step of the application process. Ellie is a fantastic estate agent and a credit to the Rotherham branch

Danielle · 22 May 2024

★★★★★ 1/5

Google

ANOTHER UPDATE: I moved out of the property on 30 January. I was messed about a huge amount regarding my deposit. I've still not got it back despite handing the house back in a much better condition. 2 months is a ridiculous amount of time for me to be waiting for a deposit, especially considering how much letting agencies ask for as a deposit these days. Avoid this business. They'll gaslight you, give you misinformation, call you names, not do their job and then keep your money. No rented house is worth this amount of stress. UPDATE: Awful letting agency, really unhelpful and unfriendly. After spending a year in a property rented through them none of the long list of issues that were present at move in were ever resolved without so much as an apology. And now it's came to leaving I'm struggling to get my deposit back because they don't even seem to know how their own processes work. Do yourself a favor and avoid this organisation all together. ORIGINAL REVIEW: All super helpful and friendly until we moved in. The house was left in an awful state, which meant day 1 of move in was spent cleaning. The garden was left full of rubbish, rubble, glass and screws and 2 months later, and I'm still asking weekly when this is going to get removed so the kids can safely play in the garden. When I first reported this, their response to this was "there is no glass in the garden", the absolute cheek of being called a liar by a so-called professional is disgusting. I've sent a job list to them regularly and asked for updates, and I'm always told that they're waiting for the landlord to get back. We've got gaps between the kitchen units and the wall where food could fall and attract critters, we've got door handles missing from doors, we regularly fall over carpet that hasn't been fitted to the floor. We love this house and want to be here long term but the letting agency won't work with us to get it upto a decent standard and it's just so frustrating! Don't rent from here with any promises that they'll work with you to solve things, they won't. Also, we were forced to sign a contract for the house that started 14 days before we were told we could move in. This has now left us having to pay bills for the time that the gas/electricity was used by the builders and decorators that left the house in such a mess. Mega avoid.

Emma · 14 April 2024