William H Brown Rotherham reviews

★★★★★ 1/5

Trustpilot

Cheated out of £5000. Disgrace.

We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.

Alison · 7 August 2026

★★★★★ 5/5

Google

Ellie has been really helpful for me moving into my new property!

Robert · 7 October 2025

★★★★★ 1/5

Trustpilot

Will not return deposit

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

H · 29 May 2024

★★★★★ 5/5

Google

Just purchased our first house & it couldn’t have gone any smoother thanks to Bash, very helpful & nothing is ever too much trouble for him no matter what time of day. He has been amazing from start to finish & we can’t thank him enough.

Lewis · 13 June 2024

★★★★★ 1/5

Trustpilot

Lettings - Holderness Road Branch Hull

William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.

Kekul · 29 April 2024

★★★★★ 1/5

Trustpilot

Where do we even start...

Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.

Lauren · 15 April 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡

Beverley · 17 March 2026

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024

★★★★★ 1/5

Google

Appalling service. Marketed a property that cannot be legally sold. Lacked responsibility and accountability throughout then had the audacity to ask if they can contact the buyers solicitor for clarification regarding the legal issues. Avoid at all costs. An extremely unprofessional and unethical attitude. William H Brown is supposedly a reputable name this experience has been far from that. Never again!

Anbreen · 9 August 2025

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 5/5

Google

We had an extraordinary experience working with Bashir Maeeb From start to finish, the entire process was seamless, and they made what could have been a stressful journey incredibly smooth. Their team was professional, attentive, and always kept us informed every step of the way. We felt supported and valued throughout, and Bash truly went above and beyond to ensure everything was handled perfectly. My husband and I are so grateful for their hard work and dedication. We will absolutely be recommending William H Brown to our friends and family without hesitation. Thank you for making our dream of homeownership a reality.

Nancy · 2 December 2024

★★★★★ 5/5

Google

Just completed on my first home. From the very start to the completion date, Bash has been extremely helpful. Nothing was too much trouble and always on hand to offer advice and guidance. Thank you to the William H Brown staff.

Nicole · 13 June 2024

★★★★★ 5/5

Google

This Estate Agent has been so helpful and kind, and have been extremely helpful through the whole process. A big shout out to Isla for her professionalism, and for making me feel at ease through it all. Thank you!

Prinze · 13 July 2024

★★★★★ 5/5

Google

Amazing,helpful & friendly highly recommended thanks Isabelle

Clare · 5 September 2025

★★★★★ 5/5

Google

Ellie Squire, What a star ! Me being new to the rental process, I was a little nervous of how it would go. I first met Ellie at the viewing, and from that day to moving in she was a pleasure to deal with. She kept me informed along the way, and everything she said she would do, was done on time or before. Ellie, you have renewed my faith in the younger generation, and your employers are very lucky to have you. Kind Regards. Chris Flynn.

Flynnie55 · 27 October 2024

★★★★★ 5/5

Google

I have just sold my house with William H Brown in Rotherham. It's been a positive experience from start to finish. Special shout out to Erin, who was handling everything for me. She talked me through the process every step of the way, was … More

Jo · 18 June 2025

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 5/5

Google

I have recently taken on a flat through William H Brown and I dealt with the wonderful Isla! Isla has been absolutely top of her game for communication and has been so friendly throughout the process. I had a couple of little bits that needed sorting when I moved in but Isla got on to these straight away, thank you so much for being so fantastic!!! Such a wonderful lady!!! I would highly recommend renting through this particular branch xxx

Mel · 11 November 2023

★★★★★ 5/5

Google

I was a first time buyer with no idea what to do but Maeeb Bashir(Bash) was very good at explaining everything to me and ran through the whole process. Although the first meeting took 2hours it was massively worth it. Bash ran through everything and gave me the maximum id be spending per month ontop of the mortgage and whether id be able to afford it. Throught out the whole process Bash was always keeping me updated whether by email or on the phone. Everything went through quickly and Bash made sure to chase everything for us constantly so he could update us. Highly recommed using these. They also signed me up to their alerts so when a house came up that was in our specification they’d email and ring me to set up a house viewing.

Mathew · 11 November 2023

★★★★★ 5/5

Google

As first time buyers we found W H Brown through the listings online. The team were proactive in emailing us any new properties that fit our desired specifications and would call to set up appointments very quickly for any properties we showed interest in. The mortgage advisor/consultant Maeeb Bashir was brilliant. Bash really took the time to answer all of our questions about the mortgage process and even what we could expect for the process with solicitors. We had 2 in-person meetings, the initial one around 2 hours where all of our questions were answered and the whole process explained and options for mortgages shown with no commitment needed at the time. The other meeting was our confirmation and submittal of our mortgage application. Bash was available 24/7 via email and was always quick to reply even for small queries. Bash was also easy to reach over the phone and has been excellent with supporting us around our working hours. Even though the house we found to buy wasn't through William H Brown but another vendor, Bash massively helped us feel secure in our purchase of the property, assisting with details of the valuation and that we were getting a fair deal.

Faye · 11 November 2023

★★★★★ 5/5

Google

As first time buyers we found the house we wanted through William H Brown and had Maeeb Bashir as mortgage advisor. Throughout all this stressful time, he was brilliant and prompt to answer any doubts and concerns I might have. In the initial meeting we got most of our questions answered and he explained every step of the mortgage application process in detail so we had an idea of what to expect next. Not only that, he made sure we were on track by phoning and emailing us to check how was everything and giving us any updates. Bash is been always available and quick to reply any inquiries. Very sound guy!

Teresa · 11 November 2023

★★★★★ 1/5

Trustpilot

Do not recommend renting with WHBrown

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Emily · 15 October 2025

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026