Keenans Estate Agents Rossendale reviews

★★★★★ 1/5

Trustpilot

Keenans you ought to resolve my complaint.

18/08/26 20:20 - You know full well I didn’t instruct another estate agent whilst under sole agreement with you. (I’ve sent you the proof now what?)

Jordan · 18 August 2026

★★★★★ 5/5

Google

Molly was very informative throughout the purchase of my new home. Even more so than the mortgage advisor I actually paid for myself! Molly always gave me the information before they did! Thank you Molly

Emma · 13 February 2026

★★★★★ 5/5

Google

I cannot fault the team at Keenans in Rawtenstall following the sale of my property. They gave me valuable and expert advise and worked hard during the sale, keeping me updated throughout. The whole team were extremely professional, friendly and helpful. I would highly recommend

Ali · 13 March 2026

★★★★★ 5/5

Google

Couldn’t recommend Keenans more! James C was so helpful and supportive throughout the viewings. He listened to what we were looking for and even rang us to let us know about a viewing he was doing that we would be interested in! Super experience :)

Megan · 13 March 2026

★★★★★ 5/5

Google

Just wanted to thank Deborah and the team for their professionalism and speed helping us rent out our property. We are new to the rental market and everything has been explained thoroughly. The response to every email was superb!

Debbie · 13 December 2025

★★★★★ 4/5

Google

Philipa has been really kind towards me and my partner this move. As a rental for the first it’s been difficult to navigate canopy and we have had a lot of questions. Thankyou for everything

Rosalina · 13 January 2026

★★★★★ 1/5

Trustpilot

Don’t believe everything that you are told, or the promises that are said on there signs!!

Obviously didn’t look on the emailing list before sending out the please leave your reviews email. As i said to them at one point, “this is supposed to be a exciting time but right now all I am thinking is I wish I hadn’t even decided to sell my house let alone with Keenan’s.” Where do I start, we put an offer down on a property on a Friday to be told yes its yours. To then drive plastic the property a couple of days later see a sold sign with another company, contact Keenans to see what was going on to be told, he’d accepted an offer over the weekend, and what about our offer? Oh well we didn’t actually get through to him on Friday to confirm with him despite telling you that he had accepted, because we knew he’d had no offers and that there was no viewings so just thought it would be ok.Meaning having to go back and offer more, costing us a further £10,000. Thanks.They were happy enough to chase us for stupid things but not the venders or buyers of ours, meaning delays left right and centre. Explain to me what sort of Estate Agent sells a property to a person without ensuring that they had the keys, so when everything was completed we went to pick up the keys to our house which they told me they didn’t have and that I’d just have to go and wait while they chased it up. Wait where ? I have just sold my house and I am sat outside of the property which I had just bought with no way of getting in and all my belongings sat on the drive. Oh and half hour till home time for the person telling me I’m going to have to wait. Then turning up with a spare set, meaning not all the keys were there (only 1 key for the patio doors, so could only open 1 door, no keys for the shed or outhouse) and basically saying well that’s all we can get hold off, meaning I had to move all my belongings into a house which someone else had the keys too and not being able to sleep for 2 days until I could get a locksmith to come out and replace the locks throughout, and due to not having all the keys to the doors meant that the locks having to be drilled out. Costing a further £350.So not only did they take a very good wage from us they also cost me a further £10,350. Thank you Keenan’s. I will not be using again.

Danielle · 10 November 2021

★★★★★ 5/5

Trustpilot

Excellent estate agents

I would like to say what a excellent estate agents Keenans are. From start to Finnish and the bits in-between I could not fault them. A special mention for Simon who came to apprise the house first, what a true professional he was he explained all what Keenans would do to sell our house and explained in detail how the company's department's work. He was very informative and answered all our questions. Thank you Simon and the rest of the team for a faultless service. People they won't let you down

David · 9 November 2021

★★★★★ 5/5

Trustpilot

Wonderful staff, could not recommend highly enough!

I have used Keenans now to buy several properties and to sell one, and my experience is ongoing currently. I could not fault them, they have been incredibly proactive in marketing my property, getting an incredible number of viewings and ultimately securing a sale at asking price for a tricky property with a tiny bathroom that could not be improved. On the purchase front they are also really proactive, contacting me on a weekly basis to let me know of progress, ironing out any difficulties and ensuring that every purchase goes smoothly and quickly. I could not possibly mention them all but special thanks to Rob, Jonathan, Sophie, Dave, Adam and Jess at Accrington office for their professionalism, friendly welcome approach and all-round effort.

Andrea · 9 November 2021

★★★★★ 5/5

Trustpilot

Thank you Kayleigh!

We sold our house through Keenans and cannot thank Kayleigh from the Swinton branch enough. She has been on everyone's cause in order to ease the stress of moving house. She is consistently on the case and manages to get updates from all parties. She has listened to my meltdowns and celebrated the positives with us. She is always reachable and has such a kind and caring nature. We cannot thank you enough for your dedication and hard work to get the sale ready in record time!

Emily · 9 November 2021

★★★★★ 5/5

Trustpilot

We feel very lucky to have had Simon…

We feel very lucky to have had Simon from the Swinton branch leading us through the sale of our house. He is extremely pleasant, friendly, honest and has a excellent knowledge and expertise of both the local market and the field that he works in. He stayed in regular contact with us throughout the whole process and provided the right advice, reassurance and guidance we needed at each step of the way. Nothing was too much trouble and he always answered our questions in an honest and timely manner. We would not hesitate to recommend Keenan's and more specifically Simon, he made what could have been a very stressful time for us run so smoothly. We are now settled in our new house but should we move again we would only do it with Simon by our side. Thanks Simon and Keenan's for everything.

Emily · 9 November 2021

★★★★★ 5/5

Trustpilot

Exceptional property management service for our portfolio of investment properties

We have been using Keenans Estate Agents to manage our property portfolio for over 12 months now, after receiving a very poor service from our previous agents. So far I can't fault the service. Patrick Jones and his team are efficient, professional and on top of all the needs of my tenants. I am out of the country on a daily basis with my profession, and I find it reassuring to know that I can rely on Patrick and his team to take away the normal day to day pressures of property management. Owning investment properties is a job on its own and using Keenans to manage our portfolio is one of the best decisions I have made.

David · 9 July 2024

★★★★★ 4/5

Trustpilot

Molly was dealing with the sale of our…3570

Molly was dealing with the sale of our property she was very professional throughout the whole process. We had a few ups and downs though no fault of Keenans. Molly worked hard to ensure the sale, and I would recommend using Keenans.

Simon · 30 October 2025

★★★★★ 5/5

Trustpilot

Great service by Keenans

Great service by Keenans on purchasing a property. Was well informed by them throughout the purchase.

Emma · 14 September 2026

★★★★★ 5/5

Google

First time buying a house and found it a daunting process. Reached a sticky point of negotiation but Ella jumped in to help the transaction stay on track by helping us reach an agreement with the other party. Ella is a delight to deal with. Thank you!

Shirley · 1 September 2025

★★★★★ 5/5

Google

I bought my first home through Keenans 9 years ago and decided to go back to them to sell it on. The valuation was higher than another local agent I also approached and the chap valuing it said it would sell super fast. I was unsure myself but turns out they were correct. After the first viewing a few days after going on the market I accepted an offer. Ella looked after me throughout the sales process from then on. She was great. She gave me regular updates and chased the solicitors and really pushed the sale along. In the end it only took 3.5 months to complete which I was very happy with. Couldn’t fault Ella or Keenan’s in general would defo recommend.

Daniel · 13 January 2026

★★★★★ 5/5

Trustpilot

FANTASTIC SELLING EXPERIENCE

FANTASTIC EXPERIENCE from start to finish. I listed my house for sale with Keenans (Accrington) and successfully sold it within a few weeks, having been on sale with another local agent prior who were not working to sell it at all.

Jane · 10 March 2026

★★★★★ 5/5

Google

Very pleased with Keenan’s. Very helpful along the way and any issues along the way addressed promptly from the staff. Big thankyou to Deborah for being there to help, guide and answer any queries I had. Very pleased with the staff and service received

Danielle · 13 February 2026

★★★★★ 5/5

Google

I recently sold an apartment through Keenans Rawtenstall - they were very professional throughout the process. I was kept informed about viewings and given advice when required. When there was a slight delay during the final stages Ella kept me updated all the way through to completion.

Elizabeth · 13 August 2025

★★★★★ 5/5

Google

“I recently purchased my house with the help of Ella from Keenans, and I couldn’t be happier with the service. Ella was professional, approachable, and always available to answer my questions. She made what can be a stressful process feel smooth and straightforward. Highly recommend!”

Sameer · 30 August 2025

★★★★★ 5/5

Google

Keenans sold my house in less than 2 weeks. Adam came out to see us and provided a realistic valuation which was actually more than I was expecting. Mel, Archie and Aimee all came to have a look around my property prior to it being marketed, which gave me so much confidence in them caring about selling it. Within 2 weeks of it listing online we had 5 viewings and 2 offers. Fergus was fantastic at showing buyers around. Fantastic Service so far !

Jack · 20 April 2024

★★★★★ 5/5

Trustpilot

5 Star Property Manager

As a property owner I cannot speak highly enough of Kerris Gardiner at Keenans who has been fantastic both with communication, response time and support. She has definitely been a hugely positive impact on my very first landlord/agent experience.

Alba · 5 March 2026

★★★★★ 5/5

Trustpilot

Nikki & the Keenans team were…

Nikki & the Keenans team were supportive & helpful in helping me sell my property. Thank u v much, Team Keenans

Malcolm · 17 July 2026

★★★★★ 5/5

Trustpilot

Both bought and sold a home with…

Both bought and sold a home with Keenan’s using the Clitheroe branch. faultless from start to finish, Richard dealt with both properties and nothing was too much - extremely knowledgable and accommodating for viewings and property information.

ZT · 14 March 2026