Keenans Estate Agents Rossendale reviews

★★★★★ 5/5

Trustpilot

Amazing service from Keenans

I want to thank the Swinton Branch for their excellent professional service they provided me an my family in selling our late mother's house.Shirley and Simon held our hands throughout the difficult decision to sell, the valuation process, and viewings, we couldn't have got through without your help and guidance.The whole team worked really hard throughout the difficult probate slog. Keyleigh was always on the go arranging viewings, Nicky never gave up through the sale process, always chasing solicitors right up to the completion. We couldn't have got through this difficult time without your help and support.Our family will never use another estate agent again, only KEENANS for us now. Xx

Tracy · 2 June 2023

★★★★★ 5/5

Trustpilot

Thank you Keenans

The service I received from Keenans has been outstanding from start to finish.

Robert · 11 June 2026

★★★★★ 5/5

Google

Great company, very responsive and professional. James Crockett Was very welcoming and explained the process perfectly. No pressure approach and made me feel comfortable.

John · 13 March 2026

★★★★★ 5/5

Trustpilot

Simply great!

Our experience with Keenans and especially Kim Ormerod has been nothing short of impeccable. We have just signed for a rental property with them and I couldn't have asked for a better person to have dealing with the process. Kim has been so helpful and quick with any and all queries we've had. Kim has been understanding with our work commitments and schedules and has gone the extra mile to accommodate this. I'm excited for our tenancy being under Keenans from the level of professionalism as well as warmth being demonstrated by them. Thank you Keenans, and thank you Kim.

Soph · 27 April 2023

★★★★★ 5/5

Google

I have just sold my property with keenans and cannot believe how quickly the house was sold.i dealt with all the staff in the rawtenstall branch in one form or another and each and everyone of them especially Aimee were helpful and professional at every turn.i can't fault their attitude and commitment and a mention to the viewing staff thankyou to you all.

Terence · 29 May 2024

★★★★★ 5/5

Google

Ella kept me and partner updated with buying our first home, which went very smoothly. She was great at contacting solictors to make sure everything was moving along and made sure we were updated whenever she heard anything. She was great!

Elizabeth · 13 April 2025

★★★★★ 1/5

Trustpilot

Lack of honesty and integrity

My property was undervalued by £10000- £15000. The argument behind it, which was to get more people through the door, was more to have a quick turnaround and get a commission. We spent 2 years renovating our property and had we agreed with them, we would have lost massively and couldn't have been able to afford our next property.By law, estate agent should be advertising their fee inclusive of VAT. The agent kept the VAT hidden until when the paper had to be signed, only to be shocked by an extra 20%. The first visit was filled with marketing tricks and fake offers which turned out to be higher than other agencies.

Sa-M · 7 April 2024

★★★★★ 5/5

Trustpilot

Highly Recommend

Sold our family home a few months ago through Bury branch. Valuation by Simon was positive & realistic and sold within days of going on the market. Both Emily & Melissa were so instrumental in the smooth process of our sale. Melissa went above & beyond to keep us fully informed throughout & made sure nothing was left to chance. Thank you all for a truly excellent & professional service.

Mrs · 28 November 2023

★★★★★ 5/5

Trustpilot

Keenans Rossendale & Fergus

Fergus from Keenans Rossendale has been very helpful in trying to find me my forever home. He has been warm and pleasant adding a little humour to each viewing, whilst remaining professional and honest. I've viewed a few properties with him so far and he recalls my specific needs and seems genuinely invested in helping me find the right home for me.

Hannah · 30 April 2024

★★★★★ 5/5

Google

Sam has been absolutely exceptional with my viewings. Nothing was ever too much trouble, he always made time to accommodate my busy schedule. Thanks Sam, I really appreciate your transparency and help throughout the process.

Mike · 19 January 2024

★★★★★ 5/5

Trustpilot

We have been working with Keenans…

We have been working with Keenans Estate agents over the past 5 years and are very satisfied with the service they provide.

Gaz · 6 March 2026

★★★★★ 5/5

Trustpilot

Very happy with service received from…

Very happy with service received from Keenan’s and a special big thankyou to Deborah, keeping me informed at every single step and answering any queries I had.

Danielle · 22 January 2026

★★★★★ 1/5

Google

An estate agent who don't want to do any work. One example we didnt have a working shower the water was barely coming out. The shower was the only thing we had in the house when we were shockingly told cause its electric they couldn't fix it. We had to get someone to come look at it who told us the shower head was clogged (fixable). That was just one example. We had many all the same, we had to get someone else to come out to do they're job. We asked them to come out to us to look at the problems and they didn't. They continued on email. Shockingly bad truly, they don't care about the people. We were in a freezing cold house with no shower and they didn't help at all just left us.

Ann-Marie · 20 January 2023

★★★★★ 5/5

Trustpilot

Lucie at Keenan’s has been brilliant in…

Lucie at Keenan’s has been brilliant in managing my rental property. Always professional, responsive, and on top of everything. Makes the whole process completely stress-free. Highly recommend!

Mr · 22 January 2026

★★★★★ 5/5

Google

Would highly recommend Keenans when considering moving house. They dealt with our sale & purchase and we had zero issues. We had regular catchups with our Keenans contact (Ella) who was great & kept us updated with all developments. If we ever move again, I will certainly be using Keenans! Thanks Ella & team!

Richard · 10 August 2024

★★★★★ 5/5

Google

Ella and her team at Keenan’s were great, they kept us up to date with our house sale, even if there was no update as such. We were recommended to use Keenan’s by family members, after have a bad experience with another local estate agent. Thank you for an easy process.

Peach · 25 September 2024

★★★★★ 5/5

Google

It’s now my third time using Keenan’s and as with the first two, its been exceptional service throughout. Adam came out extremely prepared and gave a thorough valuation of my property and the surrounding markets. I did have another valuation, who I won’t name, but they actually valued it significantly higher but could not back up the figure with any similar sales and I had the feeling they just wanted to tell me a higher price to get the sale. I achieved the figure I wanted within 2 weeks of marketing with Mel tying the deal very professionally. I have two more properties to sell next year and will 100% be using Keenan’s !!

Kevin · 13 January 2024

★★★★★ 5/5

Google

Phillipa has been extremely helpful throughout the entire process.

Jack · 13 January 2026

★★★★★ 5/5

Google

Adam is absolutely brilliant. He is friendly and supportive. Guiding and helping me when everything seems overwhelming. Thank you.

Ruth · 13 October 2025

★★★★★ 5/5

Trustpilot

We were absolutely impressed with the…

We were absolutely impressed with the service provided by Keenans Estate Agents especially Ella. The whole process of buying a house, from the initial stage of viewing the property and to the final stages of completion went very smoothly due to Ella’s proactive approach and professionalism. Ella was very informative, polite, built good rapport, and always had time and patience to listen to what we had to say and answer any of our questions and queries. She would always update us on a weekly basis without fail in regards to any updates, on any progress made about the purchase and would guide us with anything we were unsure of. As we all know, house buying can be a very stressful and a difficult experience, but having a person like Ella being part of this process can make the whole experience an enjoyable one due to her customer orientated approach. Just wanted to say big thanks to Ella and to those who were involved in the process for all the help and support. Thank you, very much appreciated.

Mr · 14 September 2022

★★★★★ 5/5

Google

Ella and the team have kept us up to date during the sale of our property and could not have been anymore helpful

Ian · 29 August 2025

★★★★★ 5/5

Google

Keenan’s have been amazing throughout the whole process of selling my property and buying my new property from them. Ella, was amazing all the way through, continued to support and help with and issues along the way. Can’t thank Ella and the Keenan’s team enough for all their hard work and support.

Roxanne · 17 August 2024

★★★★★ 5/5

Google

I would just like to thank Adam Stockdale from the Rossendale branch, for his outstanding customer relations and his unwavering knowledge of the housing market, when I used Keenan’s for assistance in looking to selling my home! I would totally recommend Keenan’s and can verify you will always be happy with the service 😊👍 …

Aaron · 25 June 2024

★★★★★ 5/5

Google

Archie was fantastic, he was helpful when asked or needed but not overbearing, our whole experience with the rossendale team was good and i would be glad to use them again.

Shaun · 17 January 2024