Trusted Agent profile · Romsey

Morris Dibben Romsey reviews

★★★★★ Great

204 reviews across 2 platforms

1 Latimer Walk, Romsey, SO51 8LA

Morris Dibben's office in Romsey, at 1 Latimer Walk, is rated 4.4 out of 5 across 204 reviews on two platforms, including 162 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of two awards Morris Dibben won in 2026.

Google logo

4.9 / 5

162

Reviews on Google

This office

Trustpilot logo

42

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Romsey office, from every platform, shown as written. First names only.

5/5

Google

Morris Dibben Lettings and its previous companies have dealt with the letting and management of my property since around 2007. I have always had very good service from them. From selecting renters, arranging everything. Whenever there was a problem with items etc the team were always helpful, friendly and got things sorted with the minimum of fuss. Highly recommended.

Chris · 21 June 2023

Agent replied · 20 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Morris Dibben have been amazing for our rental property in West Wellow, we are new to the area and moving from Somerset. They made everything very easy and most of the paperwork online made it all very straightforward forward. Always on hand to help and answer any questions and responses always very quick. Thank you to their fantastic team.

Benjemen · 13 February 2025

5/5

Google

Professional and friendly Gina and the team make being a landlord a seamless activity. Any issues dealt with speedily and efficiently

Mark · 21 June 2022

Agent replied · 20 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

The team has been superb handling renting our properties out. Highly recommended.

Martin · 7 August 2025

Agent replied · 26 October 2025

Hello Martin, Thank you so much for your wonderful 5* review! We're thrilled to hear that you … More

5/5

Trustpilot

Excellent service!

Mark & Charlotte and the whole team provided a very professional and efficient service during the sale of our house and the purchase of our new home. Always kept us up to date with everything and helped drive everything through as quickly as possible. Great service and communication. Highly recommend!

Lisa · 21 May 2025

5/5

Trustpilot

I had great interaction with the team…

I had great interaction with the team involving @Liam & Amelia, very supportive and quick to respond on call and on emails. Highly appreciated the professionalism provided and smooth process guided under Morris Dibben. I highly recommend to everyone searching for a place to call home.

Sammy · 17 June 2025

5/5

Google

I am happiest with the service of Eleanor and Shannon

Shiromi · 26 July 2025

Agent replied · 26 October 2025

Hello Shiromi, Thank you for your wonderful 5* review! We're thrilled to hear that you are … More

5/5

Google

Very professional and helpful throughout out the whole process of renting my property, all done very easily online, would highly recommend.

Sarah · 13 March 2025

Agent replied · 25 April 2025

Thank you Sarah for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I have used this agent for 15 years and have always found them approachable, helpful and courteous. They are faultless in keeping me up to date on my property both in terms of the tenant and all the legal requirements as being a landlord. They allow me to make all the decisions regarding my property whilst guiding me through the options available to me.

Leslie · 21 June 2022

Agent replied · 20 June 2024

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

.Having let a property from Morris Dibben ( Romsey) for a number of years now, I can honestly say some of the worst people I have ever meet. The rudeness from the staff is unbelievable ( with the exception of Nick), they treat you like a 3rd class citizen. They turn up to your property unannounced, even tho you tell them we would want to be present at all visits to the property. They do not get any repair works completed, even after 3 years of chasing them on some items. They don't get back to you when you ask them to do so on some items. Leaving request till the last day of the tenancy. I do not normal post such poor reviews, but I feel that I have to on this case. I just feel sorry for Nick, who has to work in such an unprofessional environment.

Bacon · 22 June 2016

Agent replied · 20 June 2024

We take your comments very seriously and are very sorry to hear that your experience was not a happy one. We pride ourselves on the level of customer service we offer, and are very disappointed that you felt we didn’t meet your expectation on this occasion. It is very disappointing to read your comments and I would very much like to discuss your areas of concern in more detail to find out which property this was in relation to so please do not hesitate to contact me at the branch on 01794 230116.

5/5

Trustpilot

Morris Dibben were apsolutely brilliant…

Morris Dibben were apsolutely brilliant when we were buying a property through them. From start to finished they listened, went above and beyond, chased our chain to help progress, always had time for us. Highly recommended. They are a fabulous team.

Val · 10 July 2025

5/5

Google

We've had a great experience working with both Richard and Eleanor to move into our new rental as fast as possible, with as little hassle as neccessary.

Aquilan · 9 November 2025

5/5

Google

This is the second time I will be letting my property through Morris Dibben. The team are brilliant. Highly professional, excellent and responsive service and likeable with it. Great marketing photos of my house. I have complete trust in them. I cannot recommend enough. Nick, my main contact, is exemplary in his approach and gives me great assurance that my property is in the right hands. Thank you guys for all your help.

Jane · 22 June 2019

Agent replied · 20 June 2024

Many thanks Jane for your glowing 5* review. I am delighted to read that the Morris Dibben branch provided you with a professional, excellent and responsive service in particular Nick. I will of course ensure your kind words are passed to Nick and the team. Kind regards, Lucy.

5/5

Google

We recently moved in to rented accommodation and Nathalie, Gina and Amelia have been really really helpful from the moment we asked to view the property. Nothing has been too much trouble for them and no question too stupid. They have been professional, courteous and responsive throughout from viewing to the rectifying of a couple of minor issues.PositiveResponsiveness, Professionalism

Lynne · 21 June 2022

Agent replied · 20 June 2024

Thank you for your terrific 5* review and kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Had the most excellent experience with Moris Diben Lettings Romsey from the outset. Very efficient with replies, paperwork etc to the lovely welcome pack we received when collecting keys. All the team were friendly, professional and very approachable even through lock down they had a can do attitude! I would like to commend them for everything they did.and would definitely recommendPositiveResponsiveness, Quality, Professionalism, Value

Tina · 25 August 2021

Agent replied · 20 June 2024

Hi Tina, thank so much for your glowing 5* review and recommendation. We really appreciate it! Best wishes in your new home. Graham @ Customer Relations

1/5

Trustpilot

Unprofessional service, poor communication, avoid!

Terrible experience with Morris Dibben. Poor communication, unresponsive staff, and unprofessional service throughout. Maintenance issues were ignored, and getting anything resolved was a struggle. They were quick to take money but slow to help tenants. Would not recommend renting through them, avoid if you want a hassle-free experience!

Stephanie · 31 January 2025

5/5

Google

Having recently rented a property through Morris Dibben I would give a 5 star rating. I found the lettings team to be very friendly, provided good communication throughout the process and ensured that if we had any questions they would be answered quickly. The team were always eager to help and assist with aany queries.

Tasha · 21 June 2022

Agent replied · 20 June 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

1/5

Google

Was a tenant for 5 yrs. Most of our interaction with the team we found them rude, disrespectful and condescending. We usually by passed them and contacted our Landlord directly who was a delight. Made sure when we bought our home we used anyone but Morris Dibben. I would not recommend the Romsey branch from a tenants point of view.NegativeQuality, Professionalism

Hilary · 21 June 2021

Agent replied · 20 June 2024

Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

The team at Morris Dibben Romsey (Lettings) have always been so helpful, polite and communicative with all matters. I’ve been able to feel confident and settle into my flat knowing that I can rely on them to help me with any issues I have. They have made my first time renting easy and enjoyable.

Felicity · 21 June 2022

Agent replied · 20 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

After 4 month I’ve been struggling for House And thank you Morris Dibben find me house 🌸 …

Rezhwan · 20 November 2024

Agent replied · 11 December 2024

Many thanks for your fantastic 5* review Rezhwan. I will of course pass on your kind hearted words to our Romsey branch. Best wishes, Lucy, Customer Relations.

5/5

Google

Have had a wonderfully stress-free moving in experience with Morris Dibben thanks to the efficient and professional service they provide.

Oliver · 16 October 2024

Agent replied · 23 October 2024

Thank you for your excellent 5* review and kind words of our dedicated team Oliver. Kind regards, Lucy, Customer Relations.

5/5

Google

This is not the first time I have successfully used this branch of Morris Dibben to rent out one of my properties. I am always very impressed by their professionalism and efficiency. Nothing is too much trouble and on this occasion even during tough times they rented it out super quick to some high quality tenants.PositiveResponsiveness, Quality, Professionalism, Value

Caroline · 25 August 2021

Agent replied · 20 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I’ve recently used Morris Dibben Romsey to rent a property. The team are super efficient in communication, always emailing me back regarding any questions or concerns I have. The process was really quick and all the paperwork was completed within just over a week of viewing the property! I will definitely be using them again for any future moves.

Ashleigh · 21 June 2021

Agent replied · 20 June 2024

Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

fast and stress-less letting process

It was the ever smooth process of letting since i got to the UK some years ago, fast and good customer care. @Anais, she is just a professional with good customer relation, keep it up guys.

Adekunle · 25 April 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Morris Dibben's Google reviews

Questions about Morris Dibben Romsey

Has Morris Dibben won any awards?

Yes. In The Trusted Agent 2026 awards: Morris Dibben, Romsey won Gold; Morris Dibben, Southampton won Trusted Agent.

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