Trusted Agent profile Β· Romford

Your Move Romford reviews

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

165 reviews across 3 platforms

5 Old Mill Parade, Victoria Road, Romford, RM1 2HU

Your Move's office in Romford, at 5 Old Mill Parade, is rated 4.7 out of 5 across 165 reviews on three platforms, including 161 Google reviews rated 4.7.

Google logo

4.7 / 5

161

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Yell logo

5.0 / 5

1

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

Fantastic Professional Service πŸ‘πŸ½ Can't thank team enough, in particular Georgia, Gourav and of course Eugene. Everyone played there part. Would highly recommend this branch. …

Paul Β· 23 March 2026

5/5

Google

I cannot say ENOUGH about all the help that Eugene and team provided when trying to complete on a property. He was available 24/7 and was outstanding with assisting and guiding on how to make this process as seamless as possible. I can confidently recommend you to anyone that needs help when purchasing a property, especially as a first time buyer. Thank you so much for everything!

Alinatmalik Β· 22 March 2023

Agent replied Β· 18 October 2023

Thank you for the great feedback, Eugene certain aims to ensure all customers recieve the service that you expect from your agent.

5/5

Google

Eugene and his team were very professional, accommodating and they ensured our purchase went as smooth as possible. Their responses were quick and Eugene personally showed us our home a few times during the process, to ensure we were happy with our purchase. As first time buyers who have previously had a bad experience with estate agents, we are happy to say that Your Move is a very recommendable agent.

Aaliyah Β· 22 November 2022

Agent replied Β· 18 October 2023

Thank you for the great review. The team always work tirelessly to ensure we deliver a service you can recommend.

5/5

Google

My parents property completed this morning and we would like to say a huge thank you to Jacob Smith for a great service. Jacob was very patient and kept us informed every step of the way and due to his professionalism and expertise we were able to obtain an excellent price for the property in a short period of time. We would highly recommend Jacob should you be looking to sell or buy a property in the Romford area.PositiveResponsiveness, Professionalism

Deborah Β· 20 June 2021

Agent replied Β· 19 June 2024

Thank you for a great review and praise for Jacob. We certainly aim to deliver on service and get the best price possible for our sellers. We wish you all the best and if you know anyone locally looking to move you know where we are.

5/5

Google

Thank you to Eugene and Georgia. Both were of great help, assistance and re-assurance whilst selling. The communication from both was first rate. All the best to team Your Move Romford.

Manje Β· 13 January 2026

5/5

Google

Your Move estate agent has a supportive and efficient team, making sure that all their clients are kept happy in their search for a new beginning. Me and my mum found this agent very helpful and Mr Fatih has been very supportive throughout our journey. I’d highly recommend working with this team to find your dream home.

Melda Β· 4 October 2023

Agent replied Β· 18 October 2023

Thank you for the great review feel free to contact us if you need anything in the future

5/5

Google

After several pros and cons of other estate agents, I can strongly suggest that Your Move had been always the best agents for the first time buyers /landlords as they are experienced, friendly and bring the right tenants understanding your needs. My bonding with your move had been for 3yrs and when I had tried other estate agents next to them it proved that Your Move was honest to find the right tenants where as the others worked only for money but these guys especially Fatih and their managers have been extremely helpful in difficult situations too. I definitely recommend them for all the new landlords and first time buyers to trust them with no doubt. You will always feel that they are the perfect ones..

Vasu Β· 18 October 2020

Agent replied Β· 18 October 2023

Thank you for the great review and we hope to continue working with you going forward on all your property needs

5/5

Google

Very fair and good estate agent. Helped me move in to my first place, alone. Helped me me every query I had during the years. The agents are just brilliant. I loved renting from them. Fatih is especially brilliant in what he is doing. Dedicated, professional and very helpful. 10/10 recommended Thank you

Adina Β· 17 December 2023

Agent replied Β· 31 December 2023

Thank you for the great feedback and we are here if you need anything in the future.

5/5

Google

Thank you all team of your move. I really appreciate all support and guidance during purchase process as process is complicated & difficult for first time buyer but Eugene make it easier with his professional skills. Thank you Georgia for all kind and timely response to complete this Purchase.

Haris Β· 29 May 2025

5/5

Google

We recently sold our property with Jamie and his team at Your Move and we were delighted with the service, start to finish. The whole are great - personable and professional at all times. We were kept completely updated along the way without being bombarded by constant calls and messages, which we really appreciated. They have it just right and nothing was ever too much trouble. We would highly recommend them and will no doubt be recommending them and using them again. It was a breath of fresh air to work with a company as organised and efficient. Thank you once again!

Rajan Β· 19 October 2019

Agent replied Β· 18 October 2023

Thank you fort your kind word and we all hope that you are enjoying your new home.

5/5

Google

Huge thank you to Eugene for all his help in finding a property for me. After looking for so long, it was a breath of fresh air to deal with him. He was so helpful throughout the process. Would highly recommend!

Danny Β· 5 June 2024

Agent replied Β· 28 August 2024

Thank you for the great feedback, hope you enjoy your new home.

1/5

Google

They are the worse estate agents I have ever come across in my life!!!!! First of all they rented us a flat knowing that they were infested with rats, me and my brother had to leave the flat for 2 weeks due to the smell of dead rats and after that all the flies that had odviously eaten the dead corpse. We asked the owner Jamie Stewart to talk to the landlord and ask her to give us 2 weeks off the rent considering we have had to live is this state, we were ignored. Then the only way to stop the rats were to fill in the many holes that were in the flat.... That were filled about 8 months later... Oh and to top it all off make sure that u look at the small print that you sign when you pay your deposit!!!! Which they make you pay in cash!!!!! The you give them Β£108 to give you your deposit back at the end!!!!!!!!! I find the owner a selfish greedy man and I hope no one rents from them when they see this review. (Feb 2016) We moved I the flat in December and already started to notice the rats outside right away!!!!! The rats come up to the flat in april but the rats were already there and could clearly be seen!!!! It took the holes so be filled months after the rats were killed and th flies and smell had gone. We were excepted to live in the property while all this was going on!!!! We asked for 2 weeks rent back and it was refused!!!!! And the money that the estate agent take from you deposit is not clearly written on the contract!!!! It is in small print underneath an amount that they had written and also we was given a copy of it!!!! That's funny. The property I am talking about is located at 23 station parade Romford, right opposite the estate agent (my response to the owners comments),

Terri Β· 19 October 2016

Agent replied Β· 18 October 2023

We were not aware that there was any infestation problem at the property and the infestation happened many months into the tenancy and was not present when the property was taken, once this was highlight the relevant tradesmen were called. Properties that are above commercial premises with food outlets and also close to rail track occasionally get these problems and we can only try and treat the problem and try and prevent it when the problem arises. We consulted the landlord at the time to request a consideration in the rent but as they were getting the infestation treated and managed they were reluctant to do so. With regards to all the fees, all fees are highlighted on our website, displayed in the office and also discussed at the start of the tenancy; all tenants are given a fee sheet which they sign also. All of our fees are transparent and visible to all tenants. The fee you referred to is a checkout fee, and as highlighted to you at the time, the landlord wanted to make deductions and we ensured that there were no deductions from your deposit as the property was left in good condition and there was no justification for the reductions from the landlord. We treat all tenants fairly and deal with all maintenance work when reported; this is why we have a very high percentage of our tenants that remain in the properties they take for a number of years. We are truly sorry that you feel the way that you do and we wish you all the best in your new property and in the future.

5/5

Google

Georgia and Eugene were brilliant. Completely professional from start to finish. They were always available to speak if I had any questions and made sure to negotiate the best price for our sale.

Melissa Β· 21 August 2024

Agent replied Β· 28 August 2024

Thank you for the great review, the team always aim to please, wish you all the best.

5/5

Google

I can't recommend Eugene and his team enough. The sale was a probate property and Eugene and his team made the lengthy and painful process more bearable. Nothing was too much for them, they have helped us so much, they keep us informed all the way to the end and I can't thank them enough.

Arbor Β· 22 March 2023

Agent replied Β· 18 October 2023

Thank you for the great feedback and all the team wish you all the best.

5/5

Google

I can not recommend this agent enough !!! When I had my first viewing in my new home I thought hmm small independent but to be honest Jordan was fantastic negotiate our property got my dream home and during the purchase both Jamie and Jordan where always there for help and when a few things went wrong with the house Jamie got it recktified before we completed 10 out of 10 thank you again Your Move Team xxx

Candie Β· 20 October 2015

Agent replied Β· 18 October 2023

Many Thanks for the kind words, should you need anything in the future you know we are always here to help. Wish you all the in the new home.

5/5

Google

Attention all Landlords - absolutely fantastic service. If you want a one stop professional service then look no further. Fatih went beyond expectations and true to his word treated the investment property as if it was his own. We have dealt with many agents over the years for many of our lets and this experience has been outstanding.

Jennifer Β· 18 October 2022

Agent replied Β· 18 October 2023

Thank you for such great feedback, Fatih ensures that all the team including himself deliver such a service, we aim to deliver the service you can recommend and hope to work with you further in the future.

5/5

Google

I had a great experience with YourMove as a new landlord. Letting Manager Fatih Akdag was very helpful in finding new tenants quickly and onboarding them. In shortly, YourMove did a good job in completing the whole end to end process and I would highly recommend.

Amit Β· 19 August 2023

Agent replied Β· 18 October 2023

Thank you for the great feedback. Should you need anything in the future you know where we are.

5/5

Google

I've had the most brilliant experience with Eugene and his team. The entire process was absolutely uncomplicated, and the staff has been very accommodating and efficient. There wasn't a single thing I could fault. Bravo, and thank you!

Michael Β· 16 January 2024

Agent replied Β· 19 June 2024

Thank you for the great review. The team always gives 100% and glad to see it’s paying off.

5/5

Google

Jamie, Jacob and Olga were professional and always available when needed. They took away the stress of viewings and kept us updated. Even when Covid 19 put things back, they made us feel that we were important in the grand scheme of things. The sale went through easily and quickly all things considered and we would not hesitate to recommend them.

Trish Β· 18 October 2021

Agent replied Β· 18 October 2023

Thanks for you great feedback and I hope the move went smoothly in your new home

5/5

Google

Excellent service. Got the keys to my new house yesterday. All the staff are very welcoming and do get back to you almost instantly if you have any questions. Georgia especially looked after us and was really exceptional. I had some particular requests for the property and it was met perfectly. I really appreciate your hard work Georgia.Thank you very much everyone from your move hornchurch. You guys have made my dream come true.

Dhanya Β· 14 August 2024

Agent replied Β· 28 August 2024

Thank you for the great review. We hope you enjoy your new home.

5/5

Google

I highly recommend the agency and the staff, but I especially recommend Fatih, the man who always helped me find exactly what I want!! Fatih is the man you can always count on! Fatih and the agency deserve more than 5 stars…

Paul Β· 18 September 2023

Agent replied Β· 31 December 2023

Thank you for the great feedback , you know where we are when you are ready to move again.

5/5

Google

Jamie and his team were really helpful throughout the process of selling my property. I'd had a bad time with a different agent and was really impressed by the service I received from Your Move, especially Jacob who was brilliant throughout! Communication was excellent the whole way through and they always phoned or emailed when they said they would. Thank you!PositiveResponsiveness, Professionalism

Louisa Β· 20 June 2021

Agent replied Β· 19 June 2024

Thank you for you kind words and positive feedback. Always here to help if you need us in the future. Hope you are enjoying your new home.

5/5

Google

We'd like to say a big thank you to Eugene for making the sale of our flat a success. Eugene was excellent throughout the process, and we really appreciated his communicative and friendly approach. Thanks Eugene for your hard work and we will be recommending you to people in future.

Samuel Β· 21 January 2023

Agent replied Β· 18 October 2023

Thank you for the great feedback we home the move went well and if you know anyone that needs our services point then our way.

5/5

Google

As a first-time buyer, we couldn’t have asked for a better experience. Eugene and Georgia were incredibly helpful, responsive, and supportive throughout the entire process, right up to the final moment. Their guidance made everything smooth and stress-free. Highly recommend!

Vishnu Β· 10 April 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Your Move Romford

How many reviews does Your Move Romford have?

Your Move's Romford office has 165 reviews across three platforms: 161 on Google, 3 on Facebook (across the whole business), 1 on Yell.

What is Your Move Romford's rating?

Your Move Romford is rated 4.7 out of 5 across all 165 reviews, and 4.7 out of 5 on Google from 161 reviews.

Where is Your Move's Romford office?

Your Move Romford, 5 Old Mill Parade, Victoria Road, Romford, RM1 2HU.

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