Your Move Romford reviews

★★★★★ 5/5

Google

I couldn’t have asked for a better experience with Your Move, especially with my agent, Eugene Koopman. Buying or selling a property is never completely straightforward, and mine certainly had its moments, including some unexpected “uninvited guests” at the very start. Eugene and his team handled this, along with every other hurdle, calmly and efficiently, no fuss, just getting on with resolving issues and keeping things moving. On top of that, Eugene and the wider Your Move team (with a special mention to Gaurav and Gemma) were a pleasure to deal with throughout, straightforward, responsive, and genuinely easy to work with. I’m very grateful for how smoothly everything was managed and wouldn’t hesitate to recommend Eugene and Your Move to anyone looking to sell.

Peter · 30 March 2026

★★★★★ 5/5

Google

I had a great experience with Orlando at Your Move in Romford. He was friendly, professional, and really helpful throughout the whole renting process. He explained everything clearly, kept me updated, and made the experience smooth and stress-free. Orlando went above and beyond to help me secure my place, and his communication was excellent from start to finish. I’d highly recommend him to anyone looking to rent in the Romford area. A great service and a real credit to the Your Move team!

D · 13 March 2026

★★★★★ 5/5

Google

We definitely recommend Your Move. The price was lower than any other estate agents we found in the area, although there was a special deal on at the time, so I’m not sure how the price compares normally. Even if the price had been higher, they would have been worth it. We got quotes from two other estate agents, one of which was extremely pushy and grew visibly angry when we said we wanted time to think. The other phoned me constantly for months to see if we wanted to swap to them, before they eventually listened to my request of removing my information from their system. Georgia was fantastic throughout the whole process. She was extremely friendly, professional and approachable and provided regular updates via phone call, email and text. Whenever we had dealings with Eugene he was equally as amazing. They managed to negotiate with the buyer to get us the price we wanted, and when our first buyer fell through, straight away they contacted someone else who had been interested and got things back on track. Georgia took great photos of our property and the 360 tour was an amazing addition. Overall a fantastic service, thank you!

Emma · 29 October 2024

★★★★★ 5/5

Google

Eugene has hands down been the best estate agent I have dealt with in my life. A phenomenal attitude, unwavering support and forever present. An absolute asset to YourMove. He handled our sale so well and made sure both the buyer and ourselves were always kept updated and even kept the channel clear for correspondence with the solicitors even when things got difficult. His colleague Georgia has been of great assistance anytime we've reached out too. He is also being recommended to all our friends and family in the area and I hope this review encourages more of you too.

Jithin · 13 October 2024

★★★★★ 5/5

Google

We have recently purchased our first home. Eugene is very professional, caring, positive, reassuring and supportive Sales Manager. He answered all the queries and addressed all the concerns we had. I would recommend him 100%. We are very happy about the service we received. Georgia is great as well, the communication was brilliant from the start of the process until completion. Thank you for your hard work! Kristina & Naz

Kristina · 24 December 2024

★★★★★ 5/5

Google

We have just moved into our new house with the help of Eugene and Georgia. They were fantastic from start to finish, no problem was too much. We had originally lost the property through problems with our buyer but Eugene managed to wave his magic wand and get the property back on track for us. Huge thanks to both of them. I cannot recommend Eugene and his team enough.

I · 13 September 2024

★★★★★ 5/5

Google

I’ll just start by saying I don’t normally leave reviews but this one is warranted. This was our first time selling and we chose to go for your move their costs were far cheaper then the bigger company’s and at first we was worried it wouldn’t be as good service, but I can safely say they went above and beyond - I didn’t realise how good they were until we started searching for houses ourselves, we was met with no contact or we will call u back and never getting a call! I just found myself thinking wow u could have lost urself a sale there! Your move was the complete opposite they arranged over 20 veiwings in the first week - when I told other estate agents this they seemed shocked we had so many! The whole team are great but particularly Georgia she made me feel at ease with everything and is a real asset to this company I couldn’t praise her enough! Always available for any questions we had - She really went the extra mile for us! I feel like my sale would have got lost in the bigger company’s, we are so so happy we choose your move for our sale! So many properties in my area still on the market months after we sold ours Would highly recommend

George · 29 May 2025

★★★★★ 5/5

Google

Great experience with this agency, highly recommend. Orlando was very helpful and quick to respond, from booking the viewing to starting the paperwork. We were kept up to date with information every step of the way and are very happy in our new home. Thank you!

Elsa · 13 March 2026

★★★★★ 5/5

Google

Sold my property quickly and for the price we was hoping to get. Eugene kept us up to date throughout the whole process, Georgia was excellent on all viewings & Jamie went above and beyond to help whenever needed. Used their recommended broker who was also 5*, and their solicitor recommendation beat all our other quotes and couldn’t fault 🙏⭐️⭐️⭐️⭐️⭐️

Jake · 13 October 2024

★★★★★ 5/5

Google

After living for more than 10 years in London, Your Move is the best of the best agencies we have been going through so far. Within a week, we managed to get the viewing, secure house, and do all documentation processes, as well as referencing. The whole process went as smooth as possible and all our questions have been answered. In particular, I would like to thank Fatih, who was with us throughout the whole journey towards new home. He performed the best viewing, was extremely friendly, helped us in getting accepted by landlords, as we have doggie and had some moving date issues, and organised everything for tenancy agreement and moving in. We are now happy tenants, settling in new home, excited for our long term living in the area. Thank you Fatih and Your Move team! :)

Christina · 19 August 2023

★★★★★ 5/5

Google

I got the house I most wanted. Team at Your Move is very helpful and friendly, especially Fatih Akdag (Letting manager ) he helped me through the whole process and made it very easier. Its been more than two years I am living in a house, team is very helpful in any kind of issues and I am completely satisfied. Finally I would recommend to anyone out there looking for a nice house/flat, you are at right place, you can try contacting and make your way to a new house!

Muhammad · 20 July 2023

★★★★★ 5/5

Google

I had a fantastic experience with Your Move, and I can't recommend them highly enough. Eugene and Gaurav were incredibly supportive and reassuring throughout the entire process.A huge thank you to Engene and the whole team, truly outstanding service!

Habiba · 13 March 2026

★★★★★ 1/5

Google

I'm very disappointed with this agency. (1) They didn't fulfil the duty to disclose all information about their contract to me before signing the contract. (2) Their commission fee is way too higher than the average in the market, which is 3% for an exclusive contract. (3) They tried to mislead and trap me by hiding information. For (1), they didn't mention that the contract with them was exclusive at all before I signed the contract. It was my first time to use an agency to sell my property, therefore I had no idea about the concept of inclusive or exclusive. "Exclusive" contract means I cannot find any other agencies to sell my property. Your Move will get the commission fee even the house is sold by other agency. "Inclusive" means I can have multiple agencies to sell my property and whoever sells it will get the commission fee. I only knew the exclusive concept when one of my friends asked if my contract was inclusive because of the commission fee. The agent Eugene Koopman didn’t tell me that the contract was exclusive until I asked him directly if this was an inclusive contract. Why didn’t I ask them before signing the contract? It’s impossible for me to ask something I don’t know at all. And that’s their responsibility to disclose to clients, otherwise why I should get an agency for selling my house. (2) After understanding the contract was exclusive, I did a market search in other agencies, most of them offered “1~2% of commission fee for exclusive contracts, and 3% usually for inclusive contracts”. This means Your Move’s commission fee (3%) for an exclusive contract is way too higher than the average in the market. (3) I was so disappointed that they hid information from me on purpose. So I decided to terminate the contract. At this point they still tried to hide information and trap me. Their contract was quite vague about the termination. There was only mentioned a 28 days notice period. But I didn’t trust them any more and asked if there was anything else about the termination for a written confirmation. Eugene Koopman mentioned there was also a clause about the exclusion list, which is if I sold my house to any buyers they introduced via any other agencies, I still needed to pay them 3% commission fee. At this point, he still tried to mislead me. I kept asking him about any limitation on this clause, he finally admitted that there was time limitation - only within six months via any agencies or within two years not via any agencies. I strongly recommend not to use this agency!

Cotton · 21 April 2023

★★★★★ 5/5

Google

Excellent service!!! Can not recommend Eugene and his team enough. Purchase of my property went extremely smooth and most importantly fast. All my calls were answered immediately and queries dealt with attention to details which demonstrates high level of professionalism. Would highly recommend to anyone looking for a stress free service and friendly team.

Inna · 13 October 2024

★★★★★ 5/5

Google

I worked with Eugene & Georgia on a first time purchase this year which is naturally quite daunting but they both made the process so smooth and easy for me. They kept me informed the whole way through and happily assisted with any queries I had. Compared to other agencies that I had worked with, this was my best experience and I would work with them again! I would definitely recommend!

Elena · 25 November 2023

★★★★★ 5/5

Google

A brilliant service, especially Georgia who was amazing, very professional, Friendly and helpful. I was kept up to date with information every step of the way. Thank you to the whole team for an excellent Job.

Linda · 13 March 2026

★★★★★ 5/5

Google

We were referred by a good friend of ours to approach Fatih from Your move to rent our property in the market. Whole process was like a walk in the park Initial appointment was scheduled to understand our ask and to take pictures. Everything else followed smoothly without any stress on us. Tenant has occupied the house within 15 days from the first appointment date. I will highly recommend Fatih to anyone who is looking to deal with property market.

Vinodhini · 18 October 2022

★★★★★ 5/5

Google

It had been a very tough decision for me to become landlord due to nature of my busy career and so many unknowns and negativity relating to buy to let in general. Then I spoke to Fatih (Lettings Manager) in Your Move (Romford Branch) and everything changed. Fatih not only arranged full management of my property but also arranged guaranteed rent protection for a very slight extra charge for extra peace of mind. The tenant finding process was a bliss. Fatih and his team arranged/managed the tedious process of viewings, and then selected/vetted right tenants doing all the relevant background and financial checks. All I was involved in was for signing the contract and receiving the rent at the end of the month. And the best thing is all of that sorted without myself visiting my property or agent's office for a single time !!!!!

Usman · 18 October 2022

★★★★★ 5/5

Google

From the moment Eugene came to provide valuation through to completion of the sale of my flat he and the team were superb! They arranged views professionally, very prompt in responding to calls/messages and always very helpful. I'm more than pleased with the service and will definitely recommend Eugene and the team! Thank you all for making the process seamless even when things dragged on a bit with the solicitors. Eugene was supportive and offered guidance all through. Thanks Remi, Romford.

Remi · 18 October 2022

★★★★★ 5/5

Google

We have recently brought a house with Your Move Estate Agents. We had an overall amazing experience, especially with Eugene Koopman. Eugene has been so responsive and clear with his communication. We called him at all all times, if we were facing any glitches, and he has helped us throughout the process. The Service levels are thorough and very commendable and I would highly recommend Eugene and his team!! Thankyou.

Priyansha · 19 August 2023

★★★★★ 5/5

Google

I would like to thank Fatih, he is very professional, polite and supportive person, I owe to him a lot during the journey of renting through Yourmove for 3 years , He helped me and solved many issues for me and always ready for advice even outside the work time

Ahmad · 13 September 2024

★★★★★ 5/5

Google

We have recently used Your Move's 'Tenant Find' service to rent out our one bedroom flat. Fatih and his team have been nothing short of excellent - they have been extremely responsive to communications by email and WhatsApp, even outside of office hours, and very efficient in getting everything done. We will 100% be using their services again and I have no hesitation in recommending them.

Mustafa · 18 September 2023

★★★★★ 5/5

Google

I have recently bought a house through your move, I was in contact with two people initially Georgia manley and than Eugene koopman, both are great and very helpful and very enthusiastic to help me with any matter came along during the process Thanks Muhammad javaid

Muhammad · 13 October 2024

★★★★★ 5/5

Google

The agency and the agent Gaurav Singh were very polite, friendly and helpful. They know their work and working quickly, giving advice and helping to deal all problems. Thank them very much

Lina · 13 February 2026