Trusted Agent profile · Romford
★★★★★
673 reviews across 3 platforms
13 Clockhouse Lane, Collier Row, Romford, RM5 3PH
Keystones Property's office in Romford, at 13 Clockhouse Lane, is rated 4.8 out of 5 across 673 reviews on three platforms, including 613 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Keystones Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
The Trusted Agent 2026 results for Keystones Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from the whole team. Helen the sales progressor is a star, chasing everything as needed. All the sales team were wonderful, special shout out for Libby, Sam and Sam. highly recommend
John Great review for nearly the whole team. Thank you and all the best. Thanks for the recommendation Regards Keystones
5/5
GoogleAdil and the team at Keystones have looked after us from the start to the finish of our house sale. From the first visit when our home was valued and put on the market to the exchange of contracts at the end, Adil and the team have supported, guided and reassured us every step of the way. I would thoroughly recommend them to anyone thinking of buying or selling.PositiveResponsiveness, Quality, Professionalism, Value
Mr & Mrs Vano It has been an absolute pleasure. We are so happy that you have finally moved. Your endless supply of Greggs donuts throughout your whole sale has made me sick of donuts now haha. Our negotiator Jay wanted to drag your sale out though as he loved his weekly donut supply. (I am not even joking either) Honestly, jokes aside. It has been a pleasure and thank you. You are such nice people and deserve the best. Good luck with the future and be sure to recommend us. Regards The Keystones Team
5/5
GoogleOutstanding Service! Key Stones Property provided excellent service from start to finish. The team was professional, responsive, and went above and beyond to make the process smooth and stress-free. Highly recommend! Specifically Libby at Key Stones Property was incredibly helpful, professional, and supportive throughout the entire process. Her attention to detail and friendly approach made everything easy and stress-free.
Nahid Thanks for the review. All the best Keystones
5/5
GoogleI've been a tenant for one year and my experience with this property agent has been very positive. They were always responsive to my inquiries and dealt with maintenance requests promptly. Throughout my tenancy, they were professional and courteous. They ensured a smooth and efficient move-in process, which was greatly appreciated. Overall, I have been very satisfied with their services. They are definitely one of the better property agents I have dealt with. I would recommend them to anyone looking for a reliable and trustworthy agent.
Hi Muralitharan, Thank you, we are so glad to hear that you are happy with the services provided. All the best, Keystones
5/5
GoogleJust exchanged on our sale. Makes such a difference having an estate agent that is so thorough. Kept us informed every step of the way and helped us with the house we were buying, even though it wasn’t through Keystones. Would recommend this business to anyone wanting a local family run estate agent who cares.
Leah Yes, love this review. Its what we want to be about. "Helped usnwith the house we were buying even though it wasn't through Keystones" This is amazing Thank you, thank you, thank you Regards Keystones
5/5
GoogleAs a buyer, working with Keystones has been brilliant. If you value integrity, honesty and good customer service, then they will not let you down! Special thanks to Hayley who worked tirelessly to progress the sale and to Jay for getting us started. Both genuinely care about customer care and are great at what they do. I cannot recommend Keystones highly enough!PositiveResponsiveness, Quality, Professionalism, Value
Mohammed This is a lovely review, Hayley and Jay will be over the moon with it. Good luck Regards Keystones Property
5/5
GoogleGreat service from the team!
Thank you! We really appreciate your feedback
5/5
TrustpilotThe most exceptional team of Estates !
The most exceptional team of Estate Agents I have come across. Not only do they go above and beyond, the truly make the experience of finding a home so easy! The diversity of their work ethic is amazing! Their social media videos of houses, their funny bloopers, the giveaways, its simply brilliant. Want to give a special shoutout to Libby Ryan who was simply the best. Helped us throughout the process, attended late viewings with us, and always had a smile om her face. What a wonderful person. Thank you to Chris and the whole team. You guys have been brilliant!
5/5
GoogleWe just moved into our new home, and Chris & Katie at Keystones was super helpful! She answered all our questions quickly, sorted out key issues, helped with parking problems, and made everything smooth. Whenever we had a worry, Katie fixed it fast. Thanks to her, moving was stress-free! Highly recommend Keystones!!! - Sai Sankaran
Sai Thanks for your kind review, all the best with your new home Regards Keystones
5/5
GoogleMy experience so far with Keystones has been great! Libby has been very helpful in showing me around that place, answering my questions promptly, and guiding me through the process swiftly
Hi Nehal, Thank you, we're so glad you've had a great experience so far! All the best, Keystones
5/5
GoogleThank you Keystones property Romford. Special thanks to Libby who was very kind,friendly and helpful. Highly recommended
Cosmin Great review and we hope you like your new home … More
5/5
GoogleHelen did a great job of keeping me informed on the progress of my sale and finalising the completion process
John Thank you for your great review. All the best in your future Regards Keystones
1/5
GoogleExtremely poor communication and incompetence from the staff. I have tried calling numerous times to chase up a query, only to be met with no response. On multiple occasions, staff have answered the phone but failed to respond, leaving me wondering if they have issues with their phone lines or just lack basic customer service skills. Completely unprofessional and frustrating experience. Would not recommend.
Hi Can you message the director Scott privately on scott@key-stones.co.uk so we can find out who you are and what your situation is? The team are completely unawares of any current situations. Regards Scott Jay Director Update: you've not emailed in and we think you are related with the other 1star review below this one.
5/5
GoogleBest service we could ever get, I’ve tried few top agency for finding our new flat and I wasn’t to happy with. Keystones property really look after us from day one. Service they provided to us it was very professional and super quick. Thank to Scott who’s help us with all documents and contact between landlord. Can’t wish better service. They taking big care about customers, all easy and quick. Thank you Scott.
Dear Adam I hope everything is going well with your tenancy and you are happy with the flat you chose. Thanks so much for the review and anything you need just call Regards Keystones Property
5/5
GoogleSpoke to Sam when trying to rent a flat. He guided me through the whole process and was always on hand to answer any questions I had. We couldn’t rent the flat in the end due to no fault of Keystones, but Sam really was fantastic and a credit to the business.
Louise This is a lovely review, I'm so sorry you couldn't rent the place and we had to return funds. All the best Keystones
5/5
GoogleLibby Ryan is a great asset to KEYSTONES PROPERTY. She helped me an old duffer with practically no computer skills through the process of applying and filling in the forms. Libby is also a very nice person to talk to, she is also understanding. Thank you for all your help, Chris Judd
Chris This is such a cool review. Love reviews like this. Our principles and values are to help people regardless of the immediate financial gain, Libby epitomises this. All the best on your journey Regards Keystones
5/5
GoogleGreat service from Libby and the team. From the day we contacted Libby at Keystones she was super friendly and helpful. The service we received was extremely efficient. Highly recommend!
Khushboo Thank you for your wonderful review. All the best Keystones
5/5
Trustpilot10/10 service from Keystones Property
10/10 service from Keystones Property From start to finish, Keystones offered a top-quality service when selling our apartment in Harold Wood. Every member of the team is extremely knowledgeable and offers a superb level of customer service, always available to answer questions and provide advice on the process. Our sale was made more complex due to the buyer being based outside of the UK, but the team at Keystones helped us seamlessly navigate the process and move us from listing to completion without any large delays. We interacted with several members of the team throughout the sale and were extremely impressed by their professionalism and customer first attitude. A special thanks to: - The owner of the company Scott and manager Chris who we first interacted with when listing the property. It was out first time selling a property, but they made us feel at ease by explaining the process in detail and setting our expectations. Both were always available and on hand in case they needed to step in to answer questions or expedite anything - The sales agent Sam coordinated the viewings of our property with potential buyers. He consistently ensured we were made aware well in advance of the timings of viewings and provided excellent, detailed feedback after people viewed the property. The high-quality video of the apartment that Jay, Sam and the rest of the sales team created helped us in getting many people interested in the property and was what attracted our buyer to view - Finally, Gemma in Sales Progression diligently moved us from STC to completion without any issues. The process was very well managed throughout, despite some complexities and this was largely down to Gemma's brilliant communication and organisation skills. I would 100% recommend Keystones for anyone looking to sell their property in the Havering areas. We have dealt with several other agents in the area when viewing other properties for purchase and Keystones customer-centric approach really made them stand out from the competition
1/5
TrustpilotExtremely poor communication and…
Extremely poor communication and incompetence from the staff. I have tried calling numerous times to chase up a query, only to be met with no response. On multiple occasions, staff have answered the phone but failed to respond, leaving me wondering if they have issues with their phone lines or just lack basic customer service skills. Completely unprofessional and frustrating experience. Would not recommend.
Ok, it is obvious that you are the same review as the previous person. If you are who we think you are. You offered £100,000 under the asking price without viewing the property and your offer was rejected. You then increased by £10,000 which was rejected by the seller, you then laughed at us. If you were selling this property, how would you expect us to handle this?
5/5
GoogleSam was very friendly with excellent communication throughout. We felt supported which made the whole process move very quickly and smoothly. Also Yemi took us took us through what we needed to know from the lettings team and he tried to help as much as possible. Thank you so much Guys.....::)
Yetunde Thanks for the review. We are glad you had a smooth move in and saw the value in that. All the best Regards Keystones
5/5
GoogleReally excellent service throughout. Incredibly helpful and proactive - would recommend to anyone in the Romford area.
James Thank you for your kind review and your recommendations We appreciate it Regards Keystones
5/5
GoogleVery satisfied about work and results. Thanks Jay,we found the house that we like, he is a really good guy and very professional. He became like a friend for us and he gave a lot of support and advice. And thanks Adil we had all paperwork done very quickly. He is very receptive and always gave us quick answers. Good job guys, you are a good team.PositiveQuality
Dear Veronica Thank you for your kind review. Jay will be extremely pleased. He works hard. Regards Keystones
5/5
GoogleKeystones have been brilliant especially when compared to the estate agents we bought from. You can always speak to someone on the phone and they get back to you quickly. Hayley in sales progression is super efficient and friendly, she won’t rest until she’s got things done and Jay made it his personal mission to sell our property and he did! Very pleased with the service provided.PositiveProfessionalism
Dear Natasha Thank you for your review. We are gratefully for it and thanks for the opportunity to be part of your journey. Regards The whole team at Keystones
5/5
GoogleFrom the moment myself and my mum met Chris in the branch and from researching local agents and not finding one negative comment for them online, we knew Keystones were the agents we had to use to sell the family home that my mum had lived in for over 50 years. Keystones sold the property on the first day of viewings with many offers coming in. The communication from Keystones has been fantastic. We could not be happier with the process or wish for better buyers. We have now exchanged and look forward to the new family enjoying the home as much as we did and for them to make many happy memories….thank you Keystones we will be forever grateful !!….
Ila Such a nice review, Chris will be really happy. We are glad that we made you and your mother feel comfortable. It's what we try to do. Regards Keystones
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Yes. In The Trusted Agent 2026 awards: Keystones Property, Romford won Platinum.
Tell us what you need and we'll put you in touch. Keystones Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
