Keystones Property Romford reviews

★★★★★ 5/5

Google

The best in the area. The special mention for Katie, flawless customer service & prompt solutions to all queries. Also Chris is knowledgable and can do an all in one visit; Sales & Rental valuation. Properties are regularly inspected.

A · 18 October 2024

★★★★★ 5/5

Google

Sam Pond is a star, always happy to help and schedule the many appointments I have been making and rearranging, we need more estate agents like this. I've been happy from the start, communication is great and I couldn't ask for more from an agent when buying my family home. Highly recommend if your looking to buy a house. S Hurry

Sapna · 21 June 2023

★★★★★ 5/5

Google

I have no reservations in recommending Keystones. From the first meeting and through the whole process they have been professional and friendly. A great team effort from Keystones, but a special thanks to Sam for hosting all the viewings on our behalf, and to Candice who has been a huge help and kept us informed on the progress of the sale.

Ken · 21 June 2023

★★★★★ 5/5

Google

Keystones have demonstrated the utmost professionalism throughout the process of selling our property. In fact due to their diligence and efficiency our house was sold before it even reached Rightmove. During the process we were kept informed and the Progressiors were outstanding in ensuring everyone involved were either informed or encouraged. We were very impressed with the whole team's engagement.

Paul · 21 June 2023

★★★★★ 5/5

Google

Keystones Property have been absolutely amazing! A huge thanks to Jay who recommended a property to us to rent that was not even in a location we were looking for initially. Very happy we followed his recommendation. We paid the deposit on the spot and he made the move in process very easy and simple. We were kept updated and Louise the property manager made sure everything was ready for us when it came time to move in. Could not recommend this company enough!! 5 Stars!PositiveProfessionalism

Roberta · 25 August 2020

★★★★★ 5/5

Google

Keystones Estate Agents of Collier Row, Romford, were the Estate Agents we chose to act for us in order to sell the home of my recently deceased parents. This decision has been fully justified & the outcome has been successful & amazing. It has been a sad & difficult time for my brother & I as Executors nominated by our parents. Keystones is a ‘family run’ establishment which was a factor as the care & attention to detail was commendable as ‘people & communication skills’ were fully appreciated. I commend Libby Ryan for her patience & professionalism during the short period of time taken to market the property, attract interest & finally secure a bona fide family wishing to purchase the house. It took only weeks for this process to complete. This result reduced the sadness & stress for my family & I. We highly recommend Keystones Estate Agent. Mike Nott & Sue Taylor

John · 20 December 2024

★★★★★ 5/5

Google

Keystones have been very easy and straightforward when purchasing my first property. Libby has been great help and communicated everything efficiently. Would recommend.

Matthew · 16 April 2025

★★★★★ 5/5

Google

Adil at Keystones was amazing. Supported us through the process, kept us updated, regular communication and always on hand to answer our queries. He’s personable and really helpful, took away a lot of the stress of buying our first home (especially during a pandemic when everything is that little bit more complicated). We would happily recommend Adil and his colleagues at Keystones. Thank you Adil and team - your help and guidance has been much appreciated!

Nav · 21 June 2021

★★★★★ 5/5

Google

We just recently purchased a property in RM5 through Keystones property and our experience with the company was positive right from the start. Adil was on the ball and helped us through every stage of the process. He was always responsive to queries we had along the way and was instrumental in ensuring the entire transaction moved on at pace. We are impressed with the professionalism and high quality service delivered by Keystones.PositiveResponsiveness, Quality, Professionalism

F · 25 August 2021

★★★★★ 5/5

Google

A Really Big Thank You to you all. The whole team from keystones have been absolutely fantastic right from the start, from the minute we rung up to view a property to when we bought and picked up the keys. Adil has been the main man, who helped us through out the whole process, even if there was a problem with something, he was straight on it. I would recommend Keystones to anyone who is looking to buy a property.

Sarah · 21 June 2020

★★★★★ 5/5

Google

I am not one to write reviews, but I cannot thank Keystones enough for what they have done for us. We put our house on the market through another agent, however the ongoing commitment, support & communication from Keystones was definitely more noticeable, to the point where we were very close to signing Keystones as the second sales agent. We were originally looking for properties in another location, however I then received a call from Adil & Jay informing us of a property that came on the market - that matched what we were looking for. They were 100% correct- it ticked all the boxes and more. We moved into our property 5 days before the Official Government Lockdown and I can honestly say, that had it not been for the commitment and determination of the manager Adil, we would have not been able to move! Adil went above and beyond in making sure this sale went through successfully-he would contact all parties in the chain regularly, making sure there was no drift and that progress was being made. If there were any issues that arose, Adil would find strategies to overcome them. I think what really stood out to me was even days after we exchanged contracts & even when we moved house, Adil continued to check-in on us and ask if we needed anything. What agent do you know would do this after they have received their commission?! Their level of customer service is beyond anything I have experienced. We would 100% recommended Keystones to others-I would even say we would use them again in the future - however they have already found us our forever home :)

Sim · 21 June 2020

★★★★★ 5/5

Google

5-star service from Jay Leonce at Keystone Property. Jay arrived for my viewing promptly and was both pleasant and professional. He was able to tell me in detail about the property and local area, which helped with my decision-making. Jay responded to my queries with ease, ensuring that the purchasing of my house was a smooth, seamless one. He is far from a pushy salesperson which can often be quite off-putting when purchasing a property, instead his professional and calming nature kept the stresses of buying a property to a minimum. I will most definitely recommend Jay/Keystones in the future.

Deborah · 21 June 2020

★★★★★ 5/5

Google

Firstly I would like say that the entire team at keystones are friendly , dedicated and excellent at their jobs. We have recently sold our house through them and the experience was made seamlessly. The house pictures that they took were far better than any other estate agent and they sold our house within a week due to the contacts that they have. The communication throughout the sale was excellent as they were only a phone call away and kept us updated of progress throughout. They also liaised between the conveyors and other estate agents in the chain to ensure they were on top of progress. I could not recommend them highly enough and will use again for my mother in laws sale in the near future. Thanks again to Adil and his team.PositiveProfessionalism

Terry · 21 June 2020

★★★★★ 5/5

Google

Wonderful estate agents. Chris was very helpful at the viewing, answering all of my questions and replying to my follow-up emails promptly. Katie has also been great, replying to the bombardment of emails I've been sending her. Know that you'll be in good hands if you go for a property managed by Keystones!

Jisu · 23 November 2023

★★★★★ 1/5

Google

I had a very disappointing experience with Keystone Property. The service was misleading, and I encountered serious issues regarding transparency and trust. Communication was poor, and I felt that their practices were not in the best interest of their clients. I strongly advise anyone considering doing business with them to proceed with extreme caution. There are far more reliable and professional companies out there that prioritise honesty and customer satisfaction.

Ocular · 16 April 2025

★★★★★ 5/5

Google

I have recently sold my Fathers flat in Collier Row. I dealt with Scott, Jay and Ross at Keystones, have to say that their service and professionalism was great. Always on the other end of the phone and chasing the solicitors, they listened to me from the outset in regards to negotiations and offers to find me a strong buyer. I had no issues with their service and would highly recommend them as a good estate agent. Thank you.

David · 21 June 2020

★★★★★ 5/5

Google

Candice is keeping me updated every few days asking do I need any think and letting me no what the solicitors are doing and inquires they have she really does no her job and would do anything to help with a smooth sale and no stress Keep up the great work candice and the whole team at keystones

Craig · 21 June 2023

★★★★★ 5/5

Google

We want to thank those at Keystone Property, especially Libby, for supporting us with our renting process. We had a few issues along the way, but Libby and Yemi were superb and did their very best to help us overcome them. Libby also ensured that all of our worries/ queries were answered/ dealt with. Thank you once again!

Bola · 21 June 2023

★★★★★ 1/5

Trustpilot

Be careful and avoid

I had a very disappointing experience with Keystone Property. The service was misleading, and I encountered serious issues regarding transparency and trust. Communication was poor, and I felt that their practices were not in the best interest of their clients. I strongly advise anyone considering doing business with them to proceed with extreme caution. There are far more reliable and professional companies out there that prioritize honesty and customer satisfaction.

AP · 1 April 2025

★★★★★ 5/5

Google

Libby and Chris kept as informed through out the progress in completion the house purchase iv bought many house in Essex and London but keystone estate agent and staff showed as they are the best in business 👍 …

Abz · 25 July 2024

★★★★★ 5/5

Google

A huge thank you to the team at Keystones - especially Chris, Sam and Candice for the level of support and guidance with selling my property! And thank you so much Candice for all of your help in securing the property I am buying. I really appreciate the service you and all of the team have provided!

Karen · 21 June 2023

★★★★★ 5/5

Google

The team at Keystones are extremely professional and customer oriented. I have dealt with other agencies, but the customer service and attentiveness at Keystones is far superior to any other agency out there. Lee was very professional and courteous, most of all very accommodating to any requests and questions that I had. Melissa was excellent during the check in process, very thorough and ensured that we were comfortable with our new home before she left. A big thank you to the team at Keystones for making what could have been a stressful time a very seamless and smooth one. All in all, a fantastic experience and would recommend the team at Keystones to all!

Chand · 22 June 2019

★★★★★ 5/5

Google

I had a really positive experience letting our home via Keystones. I spoke to 2 local agents, but opted for Keystones as I found them to be more responsive. They were very thorough, and got us 3 offers from 3 viewings! Libby and Chris did a great job - I would highly recommend them.

Kristian · 15 September 2025

★★★★★ 5/5

Google

Great service from the whole team. Helen the sales progressor is a star, chasing everything as needed. All the sales team were wonderful, special shout out for Libby, Sam and Sam. highly recommend

John · 19 March 2026