Trusted Agent profile · Romford · Essex

haart Romford reviews

★★★★★ Excellent

1,109 reviews across 2 platforms

153/159 South Street, Romford, Essex, RM1 1PL

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haart's office in Romford, Essex, at 153/159 South Street, is rated 4.8 out of 5 across 1,109 reviews on two platforms, including 1,087 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.

Google logo

4.8 / 5

1,087

Reviews on Google

This office

Facebook logo

4.5 / 5

22

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

Fariha Choudhury is a professional and responsive and I look forward to working with her in the future. She is a good property manager. She is nice and polite. Thank you very much Fariha, your work is always greatly appreciated. Keep up the great work !!

Ravi · 28 February 2023

Agent replied

Hello Ravi, Thank you for your 5* review. We are delighted to hear that you had a great experience with Fariha. If you need any further assistance please feel free to get in touch. Kind Regards, Romford property Management

5/5

Google

Kobe was very helpful when we were finding our dream home. 10/10 service and great personality, would recommend him to anyone looking to buy/sell!

Leon · 25 July 2024

Agent replied · 24 August 2024

Thank you Leon for nice words I appreciate it , was pleasure helping you and Robyn find your new home please let me know if need anything else will be more than happy to help Romford Haarts

5/5

Google

We had a great experience using Haart Romford (Lettings). Keeley Fisher was very professional and helpful throughout the letting process. I would recommend Haart to anyone who’s interested in securing a rent.

SSN · 22 February 2024

Agent replied · 21 June 2024

Thank you so much for your five star review for Keeley, we are glad to hear the process went well for you! Regards haart Romford lettings

5/5

Google

Great estate agents who are easy to deal with and always very courteous on the phone. A special shout out to Alex who is very professional and is excellent at his job.

Jimmy · 22 February 2024

Agent replied · 21 June 2024

Hi Jimmy, thank you so much for you kind words about Alex. We hope your purchase goes through swiftly and smoothly. Haart Romford Sales

5/5

Google

My family and I would like to say a huge thank you to the absolutely wonderful team at Haart Romford!! Jason, Stephanie, Anette and the team went above and beyond to guide us through the purchase process and no request was ever too much. They did all of the hard work for us. In particular Jason secured the offer and dealt with the negotiations, Stephanie ensured all of the legals were in place at the correct times and chased things up to ensure there were no delays and Annette reassured us about the mortgage process throughout. The team were very well informed about the process and we can honestly say we were in the best hands. Buying a house can be draining at times and Haart Romford really did assist in making the process as smooth as possible! Thank you!

S · 14 December 2022

5/5

Google

Haart Romford's dealt with the sale of a property for me recently and I must say that they were excellent throughout the process. They worked extremely hard at all times to progress the sale and bring it to completion. And they got me a brilliant price for the property, more than I was expecting. I would recommend Jason, Stephanie and Annette who I dealt with to anyone and I'm sure the rest of the team are just as excellent. Their commission rate was reasonable as well. A total pleasure to deal with from beginning to end.

Andrew · 14 December 2022

5/5

Google

Alex has supported us every step of the way so far. He has kept us in the loop with all decisions and been able to get our many questions answered. We still have a long way to go in the buying process but we feel reassured that Alex is helping us along the way!

Kay · 14 March 2022

Agent replied

Thank you Kay for our five star review! Have a great day, haart Romford sales.

5/5

Google

This morning I met Marie, and she came to look around my flat. She was lovely, she asked many questions, was very polite, and she kept strictly professional. We had spoken about my concerns about the flat and what could have been improved. She was excellent at her job, I could give her a 10-star rating if I could. Thank you very much for all of your hard work and dedication in helping me, Marie.

Wale · 22 May 2024

Agent replied · 21 June 2024

Good morning Wale, thank you for your kind words and five star review for Marie. We are delighted to hear that Marie has dealt with all your concerns and provided a great service to you! Regards Haart Property Management

5/5

Google

A nice staff call me and she booked an appointment for me to view a property. She was very helpful. Thanks to Tilly Davis who is working at Haart estate.

Zaahirah · 23 March 2024

Agent replied · 21 June 2024

Good morning, thank you for your five star review on Tilly. We are pleased to hear you had a great experience. Regards haart Romford lettings

4/5

Google

Reliable estate agents. Not the easiest to get through to sometimes but ultimately never had a real issue with them. Millie has been very helpful with sorting our rental out and has been diligent in giving us regular updates which we are most appreciate of!

Andrew · 12 February 2023

Agent replied

Dear Andrew, thank you for your kind words. We apologise that you have struggled getting through but glad the service has been good. haart Property Management Romford.

5/5

Google

I was having a bad today because our hot water was not working in the property I live in. The guy from British gas who came yesterday to repair it told us that it would work within 2 hours after he finished. Only for my kids to wake up today and found out that the hot water wasn't working. They went to school late. I called Hart Management, and a lady by the name Keeley Fisher picked. After narrating my whole ordeal to her, she said, "Leave that with me, I am going to sort it out for you." Boom, she called British gas and got an appointment for me immediately. She listened to everything I had to tell her, and this made me happy. This is my first time ever speaking to her, and she showed true professionalism. She was very polite and helpful. People like Keeley are rare, honestly. Keeley got me laughing, and I forgot I was having a bad. She assured me that everything would be sorted out for me. I'm absolutely pleased by the way she handled this issue. Keeley, continue being a good human and doing what you do best. Thank you so much!

Nkechi · 23 January 2024

Agent replied · 21 June 2024

Good morning Nkechi, thank you so much for your wonderful review on Keeley. We are delighted she was able to make you smile at a difficult time! Please reach out if we can be of any further assistance. Regards haart Property Management Team Romford

5/5

Google

Today I had to contact the office to arrange access at our proerty, Keeley Fisher was incredibly helpful & frinedly and sorted it everything out for me. Thanks Keeley!

Kirwin · 23 March 2024

Agent replied · 21 June 2024

Many thanks for your kind review on Keeley, if you need any help in the future please do not hesitate to contact us. Haart Property Management

5/5

Google

I bought my first flat through Haarts, and Stephanie my sales sales progressor has been absolutely brilliant keeping me well informed & supported throughout the process. Thank you Stephanie!

Tiltu · 23 March 2024

Agent replied · 21 June 2024

Thank you for your kind words regarding Stephanie and I know she is very happy for you. Good luck in your first home from everyone at haart Romford

5/5

Google

Keeley was very helpful and supportive during our rental contract extension. She was very receptive and made sure to keep communication clear between the landlord and us. Very appreciated!

Natasha · 23 March 2024

Agent replied · 21 June 2024

Thank you for your kind words and five star review! Glad we could help you with your tenancy. We wish you all the best. - haart Romford Property Management

5/5

Google

Professional and efficient. Stephanie from Haart Romford is very hard working and always go for the extra mile. Alex is very helpful as well. Honestly and integrity is really important to have when dealing with clients and that's why I'm giving them 5 stars. They certainly deserve it. Highly recommended!

Nav · 17 July 2022

Agent replied

Hi Naveen, thank you for our five star review! Have a great day, haart Romford sales.

5/5

Google

A big thanks to Haart Romford for pushing my sale and purchase through despite challenging circumstances. The whole team were great and kept me sane but particular thanks to Mark who answered my calls well outside of office hours, Stephanie for never getting frustrated with my demands and Annette who always helped move things along. 100% recommend!PositiveResponsiveness

Peter · 22 June 2021

Agent replied · 21 June 2024

Dear Peter, thank you for your kind words and five star review, glad we could help you with selling your home, we wish you all the best for the future. Kind regards Haart Romford

5/5

Google

Nicolas Chramiec, Negotiator at Haart Romford is very cooperative and willing to find a suitable property for us. Thank you very much.

Noor · 25 July 2024

Agent replied · 24 August 2024

Dear Noor, Thank you so much for your kind words and feedback. Regards haart Romford lettings

5/5

Google

My previous dealings with multiple estate agents have historically been negative experiences, so when deciding to sell my property the thought gave me anxiety!! However I made contact with Mark Grogan at Haart, who gave me expert honest advice and was very understanding of my situation. Together we planned a way forward and I decided to list the property with Mark. The whole experience has been positive, great communication throughout, property listed quickly and viewings shortly followed. Mark has managed to secure multiple offers on the property and completely delivered as promised. I would highly recommend using Mark Grogan, who is an absolute asset to Haart.

Jordanna · 12 January 2024

Agent replied · 11 January 2025

Thank you Jordanna for your five star review and kind words. Speak soon, haart Romford sales.

5/5

Google

Annette Thompson and Jason Ensom are both very knowledgeable, polite, professional and extremely helpful. Always available to us - excellent representatives of your company. 5*. Annette and Jason have made this transition so much easier which is appreciated. Many thanks Les and Laura Shipp.

Laura · 21 February 2023

Agent replied

Thank you Laura for your kind and words and five star review! Glad we could assist you whilst selling your property. Speak soon, haart Romford sales.

5/5

Google

My experience with Nicolas Chramiec was great, provided an informative and friendly service. - Sarah

A · 12 November 2024

Agent replied · 11 January 2025

Good morning Sarah, thank you for the lovely review for Nicolas We are very pleased to hear that the service you received was a positive one! Regards Haart Lettings

5/5

Google

Stephanie, Farrah & Annette were absolutely great. They all had dealings with me regards to a property I purchased through Haarts of Romford. They provided me with a fantastic service. All to be very professional & helpful at all times. I would highly recommend these 3 ladies to deal with your Sale or Purchase. Thanks again ladies for all your help in my Purchase. Maxine

Maxine · 23 June 2018

Agent replied · 21 June 2024

Dear Maxine Knight, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Romford

5/5

Google

Have been living in a property under Haart property management for 5 years. Keeley has been very helpful, professional and responsive in all matters, thanks!

Stacey · 22 May 2024

Agent replied · 21 June 2024

Good morning Stacey, thank you for your five star review for Keeley. We are delighted to here that Keeley has been helpful during your tenancy. Regards Haart Property Management

5/5

Google

Keeley Fisher has been absolutely brilliant for managing our property sale, and keeping me updated about everything. We've really enjoyed working with Haart Romford!

Amir · 7 June 2024

Agent replied · 21 June 2024

Thank you Amir for your kind words and five star review! We are glad Keeley could help you and you were happy with the service. We wish you all the best. - Haart Romford Property Management

5/5

Google

The agent Millie Fisher was amazing in dealing with my enquiries. She was swift in her response and guided us properly within a day. She is a great staff to deal with.

Chloe · 24 December 2023

Agent replied · 21 June 2024

Hi Chloe, Thank you so much for the review and for the continued business as always! All the best haart Property Management

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Questions about haart Romford

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Romford won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Enfield won Platinum.

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