Trusted Agent profile · Romford · Essex

haart Romford reviews

★★★★★ Excellent

1,109 reviews across 2 platforms

153/159 South Street, Romford, Essex, RM1 1PL

Part of haart, see every office.

haart's office in Romford, Essex, at 153/159 South Street, is rated 4.8 out of 5 across 1,109 reviews on two platforms, including 1,087 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.

Google logo

4.8 / 5

1,087

Reviews on Google

This office

Facebook logo

4.5 / 5

22

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

We've rented from Haart for almost 6 years now and the property management have always been so helpful and responsive. Our newest property manager Marie Hawkins (based in Romford) has been awesome, she's checked on the wellbeing of my family on numerous occasions which has been so kind. Whenever a request is made she always keeps me updated regarding the progress and follows up. She's a credit to the team and we look forward to having her on our side for the foreseeable future. Highly recommended.

Chellie · 24 December 2023

Agent replied · 21 June 2024

Hi Chellie, Thank you so much for the review and for the continued business as always! All the best haart Property Management

5/5

Google

Mark at Haart Romford was very efficient with the information and advice when selling my partners property. Mark and Alec kept us well informed of all the progress with each viewing of the property and we couldn't have been happier with the service from them both.

Beverly · 14 November 2022

Agent replied

Thank you soo much for your comments which is great to hear you were happy with our service. haart Romford

5/5

Google

Huge thank you to Keeley Fisher, who had sorted out a problem with our washing machine straight away, very happy with her quick and efficient help.

Shariq · 22 April 2024

Agent replied · 21 June 2024

Good Afternoon, thank you for your five star review on Keeley. We are very pleased to hear you had a swift and professional experience. Thank you for your continued business. Regards haart Property Management

5/5

Google

Very helpful staff in finding the property especially Niamh. She is really good at her job, responding my all queries and finding the right property for me. Totally satisfied

Noreen · 22 February 2024

Agent replied · 21 June 2024

Thank you for the 5 star review Noreen, we are glad Niamh helped you a lot. Romford Haart Lettings.

5/5

Google

I just went through the tenancy renewal process with Haart and again, it has been great service. Millie Fisher managed the entire process and she has been helping over the last couple of weeks. She is always on top of things. She takes her time to answer any questions I have and it is all sorted now. She is very professional and proactive. Excellent service!

Babatunde · 24 September 2024

Agent replied · 21 June 2024

Good Afternoon, thank you for your five star review on Millie. We are very pleased to hear you had a swift and professional experience. Thank you for your continued business. Regards haart Property Management

5/5

Google

It's been very nice dealing with you jason. You always answer my queries promptly. I couldn't have asked for more when viewing this property & popping an offer in. And helped me so so much to get the house of my dreams! THANK YOU Jason & highly recommend" ''NISHAN''

Nishan · 17 June 2022

Agent replied

Thank you Nishan for our five star review! Have a great day, haart Romford sales.

5/5

Google

Mark and the team where absolutely fantastic. The photos of the property where second to none and they marketed on social media and other platforms. We had viewings before it had hit the market and had offers in extremely quickly. Would only ever use haart in future. The team where very responsive and kept in constant contact

Jemma · 18 January 2021

Agent replied

Dear Jemma We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards Mark haart Romford sales.

5/5

Google

Stephanie has been a fantastic help in progressing our sale to completion. We’ve had some challenges along the way with the sale, but she’s always kept us regularly updated and worked really hard with all parties to keep the ball rolling. Thank you for all of your help!

Ema · 17 July 2022

Agent replied

Thank you Ema, for our five star review have a great day. haart Romford sales.

5/5

Google

Marie Hawkins at Haart Romford has been absolutely brilliant in helping me out and taking the backache and stress out of a stressful situation. Thanks Marie, much appreciated!

EveKayTV · 22 February 2024

Agent replied · 21 June 2024

Thank you 5 star review. We are so happy that we could help you sell your property. take care. Haart Romford Property Management

5/5

Google

Tilly Davis at Haart Romford Lettings was very swift and helpful’ in getting me registered and ready for viewing! Very pleasant in accomodating around me around my schedule!

Edder · 22 February 2024

Agent replied · 21 June 2024

Hi Edder, I'm glad your experience here was good. Thank you for the 5 star review on Tilly. Kind Regards, Romford Haart Lettings.

5/5

Google

I want to express my gratitude for the outstanding service provided by Keeley in the absence of Grace. I am truly thankful for her proactive approach in addressing and resolving my issues. Keeley exceeded expectations, and I firmly believe she deserves a 5-star rating. I have been dealing with ongoing electric billing issues which have reported in April, attempting various solutions, including multiple calls, a branch visit, and email follow-ups, all without success until now. Reflecting on my experiences over the last six months, I never expected to find a resolution for the kitchen blinds issue before our vacation. To my surprise, Keeley acted like an angel, maintaining communication until the matter was successfully resolved. This incident underscores the significant impact one person can have. Conversely, there are individuals who seem indifferent, ignoring numerous phone calls and emails. I genuinely believe that having more team members like Keeley would greatly enhance the effectiveness of your organization. P.S. This review is specifically for Keeley, not for Haart at all as I am really frustated about the outcome of my existing complaint which yet to be concluded.

Jimi · 24 November 2023

Agent replied · 21 June 2024

Good afternoon Jimi. Thank you for taking the time to leave a five star review for Keeley. We are really pleased to hear that you are very happy with the service she has provided for you. However, we are sorry to hear that you have some frustrations around some existing issues. We will look into this further. Regards haart Property Management Romford

5/5

Google

I've been renting with Haart for more than 5 years. Very good agents, especially Keeley, has been very helpful. Good customer service!

Pricopita · 14 June 2024

Agent replied · 21 June 2024

Dear Pricopita, thank you for leaving the review. Haart Property Management Romford.

5/5

Google

Thank you to Jason who I first met when I went into the Romford branch and to Mark who I met when he came along to my property. Both were very polite and professional in their manner, and very knowledgeable. I would have no hesitation whatsoever in recommending this branch.

RUTH · 14 March 2022

Agent replied

Thank you Ruth your our five star review! haart Romford sales.

5/5

Google

From start to finish, Mark/Stephanie/Annette were absolutely brilliant. Amazing pictures on the property and the show around process for buyers was entirely managed by them. We massively recommend Haart Romford, really brilliant. And way more phone calls than emails, old school! Makes things move faster. Thank you all.

Martin · 17 June 2022

Agent replied

Thank you Martin for your kind words and five star review! We wish you all the best for the future. haart Romford sales.

5/5

Google

Alex at Haarts has been amazing through out the process of my flat search in Romford. Friendly, professional and knowledgable. Exactly what one needs during he stressful time of property search. Thank you Alex!

Tilly · 25 September 2023

Agent replied · 21 June 2024

Thank you Tilly for the five star review, haart Romford sales.

5/5

Google

Everything was so grate and organised with Haart agents and to work mentioning Emily Nolan who really help in the whole process. Thank you for all the support and help.

Sreekumar · 24 December 2023

Agent replied · 21 June 2024

Thank you for your kind words and review of Emily! - haart Property Management

5/5

Google

Haart estate agent looked after us very well regarding our property purchase as first time buyers. Stephanie was amazing and she communicated and kept us updated regarding the purchase process. Excellent service. Thank you so much.

Hardeep · 27 July 2023

Agent replied · 21 June 2024

Thank you Hardeep for your five star review, glad we could assist you whilst buying your first time home. We wish you all the best, haart Romford.

5/5

Google

Millie Fisher was very helpful and professional with our enquiry. We would highly recommend Millie for any Property Management related queries.

Donna · 20 June 2024

Agent replied · 24 August 2024

Hi Donna, Thank you for the 5* Review for Millie, I'm glad you are happy with the service provided. If you need anything, please don't hesitate to contact us. Kind Regards, Romford Property Management

5/5

Google

Kobe was was very helpful throughout. He always responded swiftly and his attention to detail was very good.

Abdullah · 10 August 2024

Agent replied · 24 August 2024

Thank you so much please feel free to call if need any more help with your purchase or assistance with moving

5/5

Google

Millie was professtional and very friendly. Took on board all my requests and mentioned raising them to the landlord. She done the house visit quickly and professionally.

Muhammad · 22 February 2024

Agent replied · 21 June 2024

Good afternoon, thank you so much for your kind review for Millie. Regards haart Property Management

5/5

Google

Very happy with the service of Haart Romford and will always recommend to anyone looking to rent or buying the property. Special thanks to Emily she was so helpful throughout the process and give the best service.

Sheharyar · 22 June 2023

Agent replied · 21 June 2024

Dear Sheharyar, glad to hear you received good service from us. Thank you, Haart Romford Lettings.

1/5

Google

I don't think I have had such a poor estate agent in all the times I have bought and sold properties. The photos and presentation on rightmove were really poor there were rooms that had no photos at all there was no photo of the rear of the property and despite requesting a photo of the rear of the property haarts failed to add one. There were two photos of the kitchen and none of the box room. The communication was really poor there were issues with the buyers mortgage and haarts failed to provide any update on the issues.And for this poor service haarts wanted to charge me £4300 I ended up removing my property from.haarts and going with another agent who performed much better

Gary · 18 May 2022

5/5

Google

Kobe was really helpful, trying to help me secure a role in the company.

N · 10 October 2024

Agent replied · 24 October 2024

Thank you for your review, & good luck!

5/5

Google

I have recently moved into a house in Romford. Haart estate agents are amazing and they all helped us a lot. They supported to a great extend when we had some issues while moving in to the house. Alex from the office has put an extra ordinary efforts in resolving and helping us. The after move support is also good so far and get proper response each time when I speak. Much recommended for anyone who is looking for houses to rent or to buy. Great.

Natarajan · 25 October 2023

Agent replied · 21 June 2024

Dear Natarajan, Thank you for the 5* review, we're very glad you had a great experience. If there is anything else we can do please feel free to reach out. Regards haart Romford lettings

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about haart Romford

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Romford won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Enfield won Platinum.

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