Charles Stratton Estate Agents Romford reviews

★★★★★ 5/5

Google

Bobby was most helpful and informative during the viewings, and office staff were efficient

Anne · 20 August 2025

★★★★★ 5/5

Google

We have just completed on our house, Andy Spicer has been amazing! He has gone above and beyond the whole time, quickly resolved any issues, continuously provided updates from start to finish & even on his days off! Best estate agency i have used!

Georgina · 13 July 2024

★★★★★ 5/5

Google

Very difficult chain, on both our sale and purchase, however Jamie and team were excellent in keeping us updated on progress, chasing down updates and offering valuable advice as we looked to close out the transaction. Professional, friendly and always available to talk if needed. Highly recommend.

Simon · 18 May 2024

★★★★★ 5/5

Google

Highly recommended if you are searchign to rent, Very prefessional , trust worthy and friendly agency, 3 years of renting , they were always helpful , quick to respond and act, Special thanks to Daren for all the help, great person :)

Eslam · 14 August 2024

★★★★★ 5/5

Google

Our recent move into the area was managed by Lauren, who very capably handled the transition. Communication between us and the landlord was managed quickly and effectively, allowing for a smooth move just three weeks after viewing the property. Would recommend Byran and Keegan to anyone looking to move into the local area.

Adam · 18 May 2019

★★★★★ 5/5

Google

As a couple ...we were very pleased with the process with helping us with our first time buying our now family home ..After many weeks and many views of houses, Bluebell estate agent sourced the Gem of a home knowing the home was a perfect match.

Gareth · 12 January 2026

★★★★★ 5/5

Google

Impeccable service and attention to detail. The whole process was simple and efficient, and the team was always available for any questions. I will definitely be back!

Georgiana · 8 June 2026

★★★★★ 5/5

Google

I’ve had an excellent experience with Bobby. He’s been incredibly helpful, friendly, and accommodating throughout the entire process. Communication has always been clear and prompt, and he’s went out of his way to make everything as smooth as possible. Highly recommend!

Ruby · 20 February 2026

★★★★★ 5/5

Google

Friendly and responsive team. Our communications were mostly with Daren and he was always friendly and respectful. We also spoke with Navdeep from time to time who was also nice. They always endeavoured to get any queries sorted in a timely manner which was great for us as former tenants. Thank you team :)

Dessa · 24 October 2025

★★★★★ 5/5

Google

Amazing experience selling our home with Bluebell. Particularly would recommend Wendy, Debbie and Bobbi who were so helpful throughout our sale. Even when things didn't run smoothly due to reasons beyond their control they were on hand to support us around the clock. Would highly recommend this stand out team if you are looking to buy/sell your home :)

Sheree · 12 July 2023

★★★★★ 5/5

Google

cant thank everyone at Stratton's enough, helped us through a difficult time and made the process very easy. Very good Comms, kept us up to date all the time and liaised with other people when needed to take the pressure off. I wouldn't go anywhere else if your looking for an estate agent.

Kevin · 24 October 2025

★★★★★ 5/5

Google

I had an excellent experience with this agency. The team is professional, the communication was very good, and the results exceeded expectations. I highly recommend!

Costel · 8 June 2026

★★★★★ 5/5

Google

The team at Bluebells are superb, really know their stuff, they’ve been with us all the way. We can’t thank them enough, highly recommend these legends for selling our house.

Jane · 12 July 2025

★★★★★ 5/5

Google

Ellen and Jamie were fantastic! They helped us throughout the process - from deep local knowledge to support and guidance throughout the purchase process. They were always on hand from phone calls to multiple property visit. I would thoroughly recommend B&K to anyone!

Harry · 18 May 2024

★★★★★ 5/5

Google

Have dealt with Nav and Daren throughout the entirety of our tenancy and been very happy with the service. The move in process was all straight forward and always felt well managed. We moved into a brand new build which was still experiencing a few snagging issues for which the builder wasn't the most helpful but Nav and Daren were always excellent at supporting us to make sure things were looked into. Knowing you can reach them at any time is probably the most reassuring thing as there is nothing more frustrating then when you don't hear anything back from a query. Between them, I'd always get a swift and proactive response. Having rented in London for 5 years, a good agent can make all the difference to the experience and these guys gave us our fondest year in the City ahead of our move back to the Countryside. Highly recommend them.

Jack · 1 October 2019

★★★★★ 5/5

Google

Very professional and kept me informed on a regular basis in relation to my property which they were managing on my behalf due to the location of my apartment being in Essex. They are very honest and trustworthy and I had no problems with them managing my apartment (which I have now sold). Any work that needed to be done was conducted professionally with the agents overlooking and checking any work that was contracted at the property. Very professional and I would recommend them to anyone. If I ever buy a property for a future investment in Essex again. I will definitely get Charles Stratton to manage it again.

M · 1 October 2022

★★★★★ 5/5

Google

Charles Stratton were amazing from the day i moved into my new flat right up until i left, their professionalism and communication was great, and i would personally like to thank Nav and Darren who were ever so great!

Gge · 24 October 2021

★★★★★ 5/5

Google

Charles Stratton went above and beyond helping us to remove troublesome tenants from our property. Nav and Darren were very professional and helpful. They have now found us new tenants which hopefully will be more successful.

Stan · 24 March 2022

★★★★★ 5/5

Google

Very good knowledge estate agents, always willing to help answer questions, always came back to any queries very quickly and helped make the process run very smoothly.

Emma · 12 July 2025

★★★★★ 2/5

Google

Useless company that doesn't pay on time. *Edit: I've now had a proper response from them and had it explained that one tenant has been late paying their part of the rent, hence the delay, excluding this month where the agent has admitted fault. Until now, I was not informed of this, my review was written without this information. Some accuracy changes have also been made.* I've tried talking to them but rent has been consistently late without explanation, and their policy of retaining any interest to cover 'administration fees' (despite also getting in my case £239.40/Mo of the rent - a percentage of the total - plus more costs for other connected services) is possibly the reason for the constant slowness. The response is "This has been passed on to Jon as he makes all payments" and then finally a transfer many days later, not even always for the full amount, without an explanation or apology. They're a pointless middle man introducing stress and hampering cash flow that cost a lot of money. OpenRent is a much better alternative, as it is far cheaper and tenants are typically very happy with how it works. Today is the 24th September. The tenants need to pay the rent by the 4th of each month, 20 days ago, I have not been informed of any late payments by them. I was told I could expect the money in my account around the 7th, but this is far from consistently happening and as I say, is currently over 2 weeks late - not from the tenants, but the agent. I have my own bills to pay and it costs me money to have to keep making short notice transfers from my investment account because this agent wont pay me on time, and I'm sick of doing it. *Edit: Payment received on the 26th, agent has offered to pay late fees* Note how all the recent reviews are very bad, while only old ones are good - a recent decline in quality perhaps?

Alex · 18 May 2018

★★★★★ 5/5

Google

I had a bad experience with a large estate agency company, when I decided to opt for a corporate company I did so on the belief that the person I spoke to at my property was the person that will be managing my property. This wasn't the case so I decided to act fast and change my package to a Let only service and was recommended this new company Charles Stratton by my local handy man who manage properties from within there office. I decided to let them manage the property as I wasn't happy with my last letting agent and they seemed very keen to show us how they operate. They smoothly dealt with all paperwork's and what they call a management takeover with ease. I am very impressed with there levels of communications, and there desire to be the best they possibly can. I mostly dealt with Jak, however I now deal with Navdeep who deals with the property management. I must say I wanted to wait a few months down the line to give a review as I wanted to see if they actually met all the points within there management package. I must say so far so good, in fact I would highly recommend this team as I am taking my personal time to right this review, quite frankly I'm impressed.

Emily · 1 October 2016

★★★★★ 5/5

Google

Nav has been very efficient and accomodating with our properties rental process. A very professional approach, knowledgeable and very precise about the local market, but also a good listener as per our expectations from his agency and finally flexible with their terms, making us agree to contract them. Within one week, tenant were identified for both properties given to them, with good profile, full reference and a rental offer in line with their initial estimation. Within 10 days, both tenant moved in, all paperwork and report done, monies paid in. A very smooth, efficient and transparent process, which is far from been the case with most estate agent sadly. Great job!

Glenn · 1 October 2016

★★★★★ 5/5

Google

I have dealt with many agents over the years for several properties I have bought, sold, let out or rented myself. This company is one of the best I have come across. Nav and his team were helpful and professional. We appreciated their service. They went over and above our expectations in many areas such as arranging and paying contractors, being available to help out with small but important property management matters when we weren't available and more!

Alice · 1 October 2016

★★★★★ 5/5

Google

Excellent service from first valuation of my property to final completion. Very professional and friendly. Kept me advised at every step. Very pleased.

Jasmine · 12 July 2025