Trusted Agent profile · Romford, Essex
Verified
★★★★★
293 reviews across 2 platforms
5-6 Station Chambers Victoria Road, Romford, Essex, RM1 2HS
Part of Balgores, see every office.
Balgores's office in Romford, Essex, at 5-6 Station Chambers Victoria Road, is rated 4.2 out of 5 across 293 reviews on two platforms, including 292 Google reviews rated 4.2.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
GoogleGreat service throughout the sale from all the team. Very professional, offered very good advice and always thought they had our best interests. Big thanks to Charlie for leading the sale and Louise for closing it.
Hi James, We're pleased to hear about your positive experience with our team at Romford, in particular with Charlie and Louise. Thanks for choosing us to sell your … More
5/5
GoogleBalgores is absolutely brilliant; the entire team was incredibly helpful throughout my entire experience. They made the process smooth and stress-free, and I especially want to highlight Oskar, who was outstanding in guiding me every step of the way. His support and professionalism truly made a difference, and I highly recommend Balgores for anyone looking for a reliable and dedicated estate agent
Good morning, Thank you so much for your review. We're thrilled to hear that you had such a positive experience with Balgores. It's good to know that Oskar provided outstanding support throughout and helped make the process stress free. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. Kind regards Balgores
5/5
GoogleWe have been so lucky to get support from Glenn and Claire in buying our first home! They took all the time we needed to talk us exactly through the process and reassured us at all times. Thanks a lot 😊 …
Good afternoon, Thank you so much for your lovely review. We’re delighted to hear that Glenn and Claire were able to support you throughout your first home purchase. Buying your first property can be a daunting experience, so it’s good to know that they took the time to guide you through the process. We truly appreciate your kind words, and we wish you every happiness in your new home. Best wishes, Balgores - Romford
5/5
GoogleWorking with Chris Ping and his team is a breeze, nothing is too much trouble for them. It really helps when your phone call gets picked up every single time.
Good afternoon, Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to Chris and the rest of the team. We really … More
5/5
GoogleBalgores dealt with my property purchase very professionally and smoothly. Oskar Evans from the Sales team was particularly helpful and dealt with all my queries very swiftly. Definitely recommend Balgores as an agent.
Good morning, Thank you for your kind review. We’re delighted to hear that your property purchase was handled professionally and smoothly. It’s especially good to know that Oskar was able to assist you so effectively. We’ll be sure to pass on your lovely feedback to Oskar and the team. Thank you for your recommendation. Best wishes, Balgores - Romford.
5/5
GoogleBalgores has a great team. We had the pleasure of working with Oscar, who does his job very well. He was very helpful in unclear situations and was always available when we needed him.
Good morning, Thank you for your feedback. We will be sure to pass your comments on to Oscar and the rest of the team. Best regards, Balgores, Romford
5/5
GoogleVery happy with the service at Romford branch. Charlie dealt with us. He was professional, helpful and very quick to respond to our enquiries. Highly recommend
Hi Sab, Thank you for your kind feedback. We’re delighted to hear that Charlie provided professional and helpful support throughout your experience and was always quick to respond to your enquiries. It’s great to know the Romford estate agent team delivered the level of service and communication you were looking for. We really appreciate your recommendation. Kind Regards, Balgores Romford
5/5
GoogleBalgores Romford are quite frankly the best estate agents I have had the pleasure of working with. My review will be extensive and detailed, but to summarise they are dedicated, hard working, diligent, organised, professional and responsive. We struggled with another agent in finding buyers from June 2022 to January 2023, and their buyer pool and due diligence was very poor. I was in contact with the Balgores Branch Manager, Charlie King, who assured me that he could find me a buyer in under a month. Once our property was listed in February 2023, we had a buyer lined up by mid-month. It was astonishing how amazing the team was, their dedicated buyer pool and how quickly we managed to find someone. Marc De La Cruz helped show buyers around our home, and his knowledge and research into the local area was fantastic. Marketing materials were prepared within a few days and our property was listed on nearly every major known website, and we had potential buyers through our door in droves. Once we progressed with the sale, Balgores has an appointed Sales Progressor, Ms Louise Gibson, who is extremely well connected within Havering, very knowledgable about conveyancing and processes, and quite frankly an absolute powerhouse one woman army, with the ability to stay up to date on all her cases, quick to respond to all her messages and emails, and detailed and thorough in her approach. She stays on top of both buyer/seller’s Solicitors, agents, local authorities in a manner I’ve not ever experienced. Louise is strong willed and unyielding in her almost zealot-like drive to obtaining results, in a professional and polite manner, and I cannot sing her praises enough. Charlie King is down to earth, does not present false luring tactics to ensnare potential customers and is a honest hardworking and reliable branch manager who, along with his wider team, provide a stellar service. The sale of our home could not have proceeded as well as it did without Balgores Romford, and we are eternally grateful to Charlie, Marc, Louise and the wider team.
1/5
GoogleA Highly Disappointing Experience with Balgores Romford Estate Agents I am writing to express my extreme dissatisfaction with the appalling service I received from Balgores Romford. Despite their grandiose claims of being able to sell my property within two weeks, my experience has been a frustrating and costly ordeal that I would not wish on anyone. After enduring 40 viewings and reducing the property price three times, the agents failed to deliver on their promises. Instead of taking responsibility, I was shockingly advised to find another agent. To add insult to injury, they ultimately admitted that they could not sell the property and suggested it be removed from the market altogether, a direct contradiction of their earlier bragging and assurances. To compound matters, I was charged £1,100 for searches and conveyancing fees, which were never even provided. This feels not only like a breach of trust but also outright exploitation, especially given the lack of results and the dismissive attitude I encountered. The entire process was riddled with miscommunication and false promises. Balgores Romford has demonstrated a lack of professionalism, accountability, and basic customer care throughout. I strongly urge potential clients to avoid Balgores Romford at all costs. If you feel compelled to use them, ensure you conduct extensive due diligence beforehand to avoid being misled as I was. This experience has left me deeply disappointed and out of pocket, with no results to show for my time, effort, or financial investment. Balgores Romford’s service has been nothing short of disgraceful.
Thank you for your feedback. Please note we are now internally investigating this matter. Please could you email the Area Director Billy Gill (billy@balgoresproperty.com) who would like to discuss this matter with you personally.
5/5
GoogleHave to say they are brilliant especially Saoire,, she was superb in negotiations in getting our new home,,, highly recommend
Hi, Thank you for your feedback. We're thrilled to hear that you found the team, particularly Saoire, to be so helpful. … More
5/5
GoogleThank you so much to Glenn and Claire for all your help and support. Fantastic communication throughout our remortgage process which made things a lot less stressful, anything we needed to check they always got back to us straight away and explained everything at each step. Very reliable. Thanks again guys.
5/5
GoogleHighly recommend Balgores - particularly saoire who has been so efficient and knowledgeable with everything. She has really made the process so easy and enjoyable, extremely thankful to her. I will always recommend them to everyone, they have made the process extremely easy and even fun. They really are the best :)
Good morning, Thank you for your glowing feedback following your recent experience with … More
5/5
GoogleChristopher has been amazing helping all through the letting process.. I would most definitely recommend him
Good morning, We're delighted to hear that Christopher, was so helpful, and that your letting process went so smoothly. … More
5/5
GoogleBalgores were absolutely brilliant during my sale. The whole team was great, providing support and expertise every step of the way. I'm so grateful for their hard work and dedication. I would highly recommend them to anyone looking to buy or sell a property!
Good morning, Thank you so much for your 5* review. We're happy to hear that you had such a positive experience during your sale. We truly appreciate your recommendation and are grateful for the opportunity to assist you. Warm regards Balgores
5/5
Google100% recommend Balgores not only did we sell our house with them we also purchased our new property!! Saoire at the Romford branch in Victoria road rm12hs especially was amazing she answered all our questions and helped us every step of the …
Hi Ashlie, Thanks for leaving us such a lovely review, we really appreciate it. It's great … More
5/5
GoogleI Can’t fault Balgores, Romford, in helping me sell my aunt’s house. They were always very informative, and helpful in the process. The stress was minimal, and I can’t thank them enough . I would particularly like to single out Louise and …
Good afternoon, Thank you for your glowing feedback following your recent experience with Louise, Charlie and the team. We'll be sure to pass this on to them. … More
5/5
GoogleAmazing professional service from the Lettings team at Balgores, a big thankyou especially to Mark Claxton. When I needed to change my agent on my property Mark guided both me and my tenants through the process from beginning to end. Mark …
Good afternoon, Thank you for your kind words about the Romford branch and in particular Mark and the team. … More
5/5
GoogleHad a overall good experience with Balgores Romford recently and Oskar helped with the process from start to finish! Highly recommend.
Good afternoon, Thank you for taking the time to review our services. We’re pleased to hear about your experience with our Romford office. We’ll be sure to pass your feedback on to Oskar and the team. Best wishes, Balgores - Romford
5/5
GoogleMy experience so far has been great in terms of onboarding and move in, Koy Tate has been of great help. He is reachable anytime which is very good as I had some issues with the property that were dealt promptly. Recommended!
5/5
GoogleHad the most wonderful experience working with Oskar, not only did he find us a wonderful home with great speed, he also made sure to continuously communicate with us through out the process - can’t recommend him enough!
Good morning, Thank you so much for your lovely review. We're thrilled to hear that Oskar was able to help you find a home so quickly and kept you well-informed throughout the process. We're grateful for your recommendation and pleased we could make your experience a positive one. Kind regards Balgores
1/5
GoogleDon’t like the experience we had with balgores, they’re conditional selling properties which is illegal. We didn’t say anything at the time but I will be reporting them now we’ve found a home. We put it in writing in the email the things …
Hi Halima, Thank you for your feedback. I have looked over the file, and the reason for you … More
5/5
GoogleExcellent service and prompt response Will highly recommend
Good morning, Thank you for your kind words about our excellent service. Your recommendation is apricated. Best wishes Balgores - Romford
5/5
GoogleI would like to say thank you oscar for help me all the jurney .
Good afternoon, Thank you for your review. We will be sure to pass your feedback onto Oscar. Best wishes Balgores - Romford
5/5
GoogleI could not thank Glenn and Claire enough for their professional and calm approach towards the mortgage from start to Finish. The fact find to mortgage offer. When I couldn’t get the documents in a timely manner for one provider Glenn was …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Balgores's Romford office has 293 reviews across two platforms: 292 on Google, 1 on View Agents.
Balgores Romford is rated 4.2 out of 5 across all 293 reviews, and 4.2 out of 5 on Google from 292 reviews.
Balgores Romford, 5-6 Station Chambers Victoria Road, Romford, Essex, RM1 2HS.
