Bairstow Eves Romford reviews

★★★★★ 5/5

Google

Letting your property out could be a hassle for most landlords, but I had a smooth experience on letting my property via Bairstow Eves Romford. The staffs were helpful, professional and enthusiastic. I really appreciate the services and support from the team. Thanks Jessica, Freddie and Jason for their continuous help on setting-up, viewing and communication jobs. Special thanks for Clairessa for her following-up supports after the agreement. So far, I recommend the service from Bairstow Eves, and I wish the team all the best!

Davis · 27 March 2024

★★★★★ 5/5

Google

The team at Romford branch are amazing and thank them so much for the support and advise given. Shout out to Jessica who is brilliant and Garry for his support chasing .. karl has a brilliant team around him. Do not hesitate to use Bairstow eves Romford they do everything you will need to sell and buy property. Thanks Neil

Neil · 6 January 2025

★★★★★ 5/5

Google

From start to finish with sale of our house Bairstow eves have been incredible. Special mention to Karl who has led us the whole way and been a massive support with any queries and goes above and beyond. Karl and his team have managed our sale with upmost professionalism and have kept us informed throughout. Cannot fault their service and would use them again without doubt. Thank you Romford team 😊

Victoria · 13 July 2024

★★★★★ 5/5

Google

Andrei and Sam were both amazing in helping us understand the process especially as being first time renters, highly recommend this company to

Ema · 13 December 2025

★★★★★ 5/5

Google

We've had a problem with the tenant and had to go through eviction, removal of the tenant's property, repainting, deep cleaning and re-carpeting of the flat. Everything was handled by Jason and new tenant found even before all the jobs have been completed. I recommend full management and insurance services. The whole experience exceeded my expectations. Clairessa is really good with admin support and in the past 3 years I have also been in contact with Jessica and Freddie. A very good team with a strong leadership. In overall, excellent service.

Sylwia · 23 August 2023

★★★★★ 3/5

Google

She did sound very unprofessional and did not want to provide us with any measurements and not even any information urging us to make a payment for holding deposit and refusing (!) by law the agency has to provide us measurements which other agents confirmed. However Freddie was kind enough to get back to us and let us know that a King size bed would not fit at all given that there weee built in wardrobes. He was also not very certain weather a double bed would fit in however a small double would - the Landlord and Agent were so nice and although this property did not really meet our requirements we really felt bad turning this property down and hoped to manage/move in but the attitude received from one staff member actually made an impact and we chose not to go ahead. - she seemed rather target hungry trying to get this property off the market which clearly displays a lack of customer service representing bairstow eves. I’m a manager myself and would not employ such person and would request someone to listen back to the call so you can hear her tone of voice. We are paying customers and not council tenants and this is absolutely rude.

Jennifer · 15 March 2025

★★★★★ 5/5

Google

Amazing customer service from Jessica Pollard nothing was ever too much trouble from start to finish and she always went the extra mile to help. I’m so grateful for her fantastic customer service she is an absolute credit to your team. Thank you Karl for all your hard work too it was a pleasure dealing with you.

Keeley · 18 October 2024

★★★★★ 1/5

Google

AVOID AVOID AVOID I recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome. The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time. Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury. Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent. I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.

James · 30 June 2023

★★★★★ 5/5

Google

Thank you for selling my flat. you provided a good set of photos and showed round those interested until it was sold. Thank you to Karl and Liam for pricing the flat and the initial set up, and to Jessica for her endless efforts in getting the final deal completed - Well Done

Laurence · 7 December 2024

★★★★★ 5/5

Google

Have not always had the best experience with Bairstow Eves in the past, but have been dealing with Demi Reid in recent years and she is always very helpful and pleasant to deal with

Martin · 16 August 2026

★★★★★ 5/5

Google

Freddie, Jason, Jessica, and Clairessa made the entire process simple, stress free, and streamlined. Emails were sent as promised, and they let me know as soon as everything was completed. I popped into the branch, and 10 days later I’ve got a new home. Fantastic !

Robert · 5 February 2025

★★★★★ 5/5

Google

Bairstoweves have been brilliant. Jess Pollard was super helpful with viewings and working her schedule around me. Lovely atmosphere in the office too.

James · 14 October 2025

★★★★★ 1/5

Google

Very poor management in this specific branch. More or less 0 communication from them.Do not let your property with them, as soon as they sign you up, they don't care about you (landlord) they only care in collecting they'r cut . They are …

Ronnie · 23 May 2026

★★★★★ 5/5

Google

The Bairstow Eves romford team, Especially Sam, Clairessa and Jessica were exceptional during our search for a new home and after we found one. …

Sandra · 13 September 2025

★★★★★ 5/5

Google

Jason from the romford branch was very helpful he had my property rented out within a few days he was honest from start to finish it was hassle free. Will be reccomending to other Landloards.

Gemma · 23 July 2026

★★★★★ 5/5

Google

I just wanted to share my experience with Bairstow Eve in Romford. I can’t thank enough to Jason and his team to make our journey so smoothly as finding a place can be stressful enough. Thank you listening to all our queries and give us reassurance on every step of the way.

Kauthar · 9 September 2024

★★★★★ 5/5

Google

I had a great experience with Bairstow Eves, especially with the help of Muhammad Khan. He was very professional with guiding us during the process of purchasing the property, constantly keeping us updated.

Singh · 23 July 2026

★★★★★ 4/5

Google

Having dealt with a number of estate agents over many years I can honestly say that I rate this office very highly indeed. The only reason they have got four stars and not five is that they have to recommend their parent company's legal services for conveyancing. Countrywide Conveyancing is to be avoided. However Bairstow Eves Romford gave us outstanding service. Many times the individuals on the sales team, particularly the manager James, went literally miles out of their way to help a vulnerable individual involved in the sale and gave great assistance in very difficult circumstances. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Ralph · 23 August 2022

★★★★★ 5/5

Google

We had an amazing experience with Bairstow Eves. It started with viewing the flat we've been interested in. The agent that came to show us the property was very nice and patient. We want to say a big thank you to Freddie, he answered all my questions even when I texted him during the day. The check process took 1 day and next day we've been told when we can move. Just prepare all the documents and you can move to a dream place with their help.

Kasy · 23 August 2022

★★★★★ 5/5

Google

A completely painless process, from first valuation meeting and through the viewings we have been kept informed and up to date with everything. Highly recommend this team.

Paul · 16 August 2026

★★★★★ 5/5

Google

Just wanted to say a huge thank you to Freddie and Clairessa especially. They have made my home searches feel so seamless and I find they go above and beyond for me on all occasions and consistently keep me up to date. They have been so accepting of my circumstances and it’s not something that other agents support. So again, thank you guys!! Highly recommend this branch!

Perdy · 23 August 2023

★★★★★ 5/5

Google

I had such a positive experience with Clairessa and Sam at Bairstow Eves in Romford. They supported my mum, who is 80, and from start to finish they were incredibly lovely, patient, and understanding, making what can often be a stressful …

Gemma · 23 April 2026

★★★★★ 1/5

Google

Terrible experience with Bairstow Eves Romford - Poor communications. - Ignore their own Terms of Business - Let my property out to a tenant that has so far failed to pay the first rent due upon moving in. - Upon informing the branch of this, zero response back as I suppose their commission has been received. I will avoid that branch and Bairstow Eves/Countrywide in future.

Ladipo · 23 August 2023

★★★★★ 5/5

Google

I couldn’t have asked for better service from the staff at Bairstow Eves, in particular Freddie and Clairessa. Communication has always been quick and efficient. They did everything they can to ensure I get the keys to my new property as soon as possible. They have made what would usually be a very stressful situation as smooth and as stress free as possible. 100% recommend!!!

Kristina · 23 August 2023