Bairstow Eves reviews

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I would like to express my deepest gratitude and highest appreciation to Sam and his colleagues Jason, Jessica and Clairessa at Bairstow Eves for the exceptional kindness, patience and professionalism they showed me throughout the process of securing my new home. My circumstances were not straightforward because I was receiving assistance from the Council, and there was a period when we had to wait for the Council payment to be processed. This was an extremely worrying time for me, particularly because I was facing the possibility of homelessness. Throughout everything, Sam, Jason, Jessica and Clairessa were incredibly patient, understanding and compassionate. They communicated with me, allowed time for the Council process to be completed, and treated me with dignity and respect. They never made me feel that I was a difficult client simply because my circumstances required additional time and coordination. Their patience and support ultimately helped me reach the day when I could finally collect the keys to my new home. That moment meant more to me than I can express. I truly hope that all estate agency staff could be like Sam, Jason, Jessica and Clairessa soooo kind, patient, understanding, professional and dedicated to helping people. Their approach can make an enormous difference to someone going through a difficult and uncertain period in their life. Their aggressiveness to help their clients is absolutely amazing! Thank you for reaching out everyday via email. What I appreciated most was that they genuinely wanted to help and wanted to see their client happy. I never felt that I was simply another transaction or that their only concern was completing a deal and earning a commission. Instead, I felt that they concentrated on helping their client first and finding a way to achieve the best possible outcome. Bairstow Eves is very fortunate to have people like them. Sam, Jason, Jessica and Clairessa are truly valuable assets to the company, not only because of their professionalism and dedication, but because they understand the importance of treating every client with patience, dignity and humanity. Employees like them are a reflection of the values and reputation of the company they represent. I will always remember the kindness and consideration they showed me. They are a wonderful asset to Bairstow Eves, and I would wholeheartedly recommend them to anyone looking for an estate agent that combines professionalism with genuine care for its clients. Thank you, Sam, Jason, Jessica and Clairessa. I am sincerely grateful to each of you and wish you all continued success, happiness and recognition for the excellent work that you do. Sorry for long review. I just really appreciate all of them...... that in a cruel world I felt safe with Bairstow eves because of these people Sam, Jason, Jessica and Clairessa.

J · 17 August 2026

★★★★★ 5/5

Google

Bought and sold our properties through Bairstow Eves Romford and were very happy with the service. They ensured everything was moving forward, easy to communicate with and proactive with requests. Photos taken were very professional. Tommy was excellent from start to finish and was always available to answer any questions and Mo did a great job during the viewings

Chris · 9 August 2026

★★★★★ 5/5

Google

Bairstow Eves Romford were amazing with helping me find a property to rent I would like to reccomend using either Sam, Clairessa, Jessica or Jason with dealing with your rental needs I would also like to say a big thank you to Karl and the sales team who talked me through and educated me in how purchasing a property would work for the future I would 100% use this agent again and recommend people to go in and get the same service I recieved

Bradley · 13 February 2026

★★★★★ 5/5

Google

Had a great service from Tommy and the sales team . We had 5 different estate agents value our property. Tommy was the one who showed up with comprehensive research to support his valuation . Provided clear explanations of every different step of the process and always kept us informed. Would definitely use again.

Teresa · 16 August 2026

★★★★★ 1/5

Google

Sellers should be extremely cautious, my experience felt pressurising and deeply unprofessional My experience with Bairstow Eves Romford was extremely distressing. I felt pushed, rushed, and pressured to sell my property at a price far below its true value. When I didn’t agree to the reduction, events took a very concerning turn. Shortly after refusing to lower the price, the council contacted me due to a report claiming I was running an unlicensed HMO. This allegation was completely false, and the council confirmed that my tenants are a single household with a valid selective licence. During the visit, the council worker told me who had made the report. I will not repeat the name publicly, but the timing made the whole situation feel highly suspicious and left me feeling that certain individuals were prepared to use tactics that, in my opinion, felt deceptive and designed to pressure me into selling. While I cannot state the intentions of others, the sequence of events made me believe that some methods used in my case were not in good faith and did not feel ethical or professional. Based on this experience, I strongly advise sellers to proceed with extreme caution. Document everything, question any pressure to reduce your price, and be aware that, in my experience, the approach used felt manipulative and far from transparent.

Hallelujah · 13 December 2025

★★★★★ 5/5

Google

I had a fantastic experience with Bairstow Eves Romford. Sam and Andrei were incredibly helpful from start to finish, always friendly, professional, and very knowledgeable. They kept me well informed at every stage, responded quickly to any questions, and genuinely went the extra mile to make the whole process smooth and stress-free. I felt well looked after throughout and wouldn’t hesitate to recommend them to anyone.

LA · 13 January 2026

★★★★★ 5/5

Google

Big thank you to the Romford branch especially Sam, Jason and Clairessa who made the lettings process easy and smooth always there to help me with my enquiries and never failed to answer my questions correctly.

Annelesse · 16 August 2026

★★★★★ 5/5

Google

Had a really good experience with Bairstow Eves. Sam and Jessica were super helpful and easy to deal with, always quick to respond and kept things moving smoothly. They understood what we were looking for and helped us find a place quicker …

Linakker · 23 May 2026

★★★★★ 5/5

Google

When selling our Flat Bairstow eves was one of the estate agents that came and done a valuation, we knew as soon as Karl walked in, we knew he was the one to sell our flat him and Mo both dealt with selling our flat, it was on the market for not even an hour and we already had a viewing one week in and we had an offer our asking price the communication between my husband and Mo has been great the team were always helpful and done an amazing job thank you to the team for making it such an easy experience from start to finish we sold and bought within 5 months! Thanks again Team!

Mellissa · 23 July 2026

★★★★★ 5/5

Google

Cant thank Jason from the Romford branch enough, he let our property within 72 hours of making contact, deposit recieved and tenant moved in within a week! Wouldnt go anywhere else.

Charlie · 23 July 2026

★★★★★ 4/5

Google

I’d like to say a big thanks to Jess who went above and beyond to stay in contact with me through my sale, anything I needed answered or if I had to speak to her about she was really good at communicating. It means a lot as sometimes you get a fussy buyer that gives crazy request at the very last minute but Jess was professional and tried to mediate between parties. Well done Jess and thank you.

Pamela · 29 March 2025

★★★★★ 5/5

Google

The team at Romford Bairstoweves always go above and beyond to support and help with my property. I am very grateful for their ongoing communication, commitment and effectiveness with finding the best tenants. Thank you to Sam for insuring the new tenancy runs smoothly. I will always recommend Bairstoweves Romford! Thanks again.

Leyla · 13 December 2025

★★★★★ 5/5

Google

There's not enough room here to say it all but the whole team at Bairstow are just incredible! We have been looked after and kept informed throughout the whole process. Garry and Jessica were our main "Angels" and we will be forever grateful for their expertise and all round people skills. A new chapter in our lives has now begun but we are so pleased that we got this wonderful company to help us start it Thank you Bairstow, Garry and Jess. From Kev & Lindy, Romford.

Kevin · 6 January 2025

★★★★★ 1/5

Google

Poor communication and very unprofessional service. There were issues with rent payments being properly managed, and no regular property inspections or check-ups were carried out. Overall, very disappointing management.

Juste · 23 May 2026

★★★★★ 5/5

Google

When we asked Bairstow Eves to sell our house, we had complete confidence from the very first call until now when we are about to exchange contracts. Karl, Liam and Jess have so much professional knowledge, experience and know the best ways to get things done. Jess has been so kind and helpful and nothing is too much trouble. She has given us some useful advise which has definitely smoothed the way. So grateful to Jess and Bairstow Eves staff. They have made the process much easier.

Valerie · 22 October 2024

★★★★★ 5/5

Google

I would like to say a massive thank you to Sam, Jason, Clairessa and Jessica. They were professional and always available if I had any questions. I would highly recommend Bairstoweves lettings team

David · 13 March 2026

★★★★★ 5/5

Google

Jess was our contact for this sale and Bairstow Eves have been our estate agents of choice over the years. She was always contactable, very confident and knowledgeable. A really approachable and friendly voice at the end of the phone. She'll definitely get any future sales from us.

Tracey · 30 October 2025

★★★★★ 5/5

Google

Sam was really proffesional on our viewing and also big thanks to Jessica and Clairessa who helped me along the way.

Ava · 23 May 2026

★★★★★ 1/5

Google

THE WORST SERVICE I HAVE EVER EXPERIENCED.DO NOT USE THEM. absolutely awful agents AVOID AT ALL COSTS!! do not trust them. they lie. they cant deal with simple issues. no one replies to my emails. please from someone higher up contact me as i do not know what to do anymore. everyone is always 'on leave' or 'out the office' so i cant even call them. DO NOT USE THEM. i have been waiting for 3 months for my curtains to be fixed and i am not any further along. THE WORST SERVICE I HAVE EVER EXPERIENCED. jason jessica freddie tariq at the romford branch. no one is of any use EVER!

Emma · 13 February 2026

★★★★★ 5/5

Google

Liam was truly exceptional. I met him at a home buying seminar that was focused on the area. I was impressed with his level of knowledge and the amount of data that they had about the market. It was a no-brainer for me to work with them since I was set on buying and I’m so thankful I did. Lima was ALWAYS available for home tours. Their responsiveness was incredible. If they didn’t pick up, they always call back no longer than 5 minutes later. Seriously.

Palani · 29 July 2024

★★★★★ 5/5

Google

Tommy was very helpful and talked us through all our options and explained that there is a branch in the area we wished to move to that could help us with the move. Definitely a cut above the other estate agent that viewed my house.

Thomas · 14 October 2025

★★★★★ 5/5

Google

Big thank you to the Romford branch especially Sam Jason and Clairessa who made the lettings process easy

Mia · 23 May 2026

★★★★★ 5/5

Google

For the second time BAIRSTOW Eves Romford has put an amazing roof over my family’s head. Amazing and friendly service from all staff but a special thank you to Freddie-Ray Wealand for his amazing care on knowing exactly what we were looking for and going above and beyond to make sure the whole process was hassle free. Many thanks again and keep up the good work.

Kenrick · 5 February 2025

★★★★★ 5/5

Google

Just completed on the sale of my house and despite a few setbacks the team at romford bairstow have been fantastic. We especially want to thank Jessica pollard for all her hard work and effort to get us to the finish. It's been a journey …

K · 13 September 2025