Trusted Agent profile · Romford
★★★★★
2,628 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,628 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional team
Professional team, headed up by Tony. A pleasure to deal with them through a long and sometimes difficult journey. They did what they said they would in a pleasant and courtesy manner. I would thoroughly recommend them to anyone without reservation.
5/5
Trustpilot5 star review
I had the most professional, courteous, well researched and thoroughly prepared visit from Isaac Biggerstaff (at Andrews Property Group) who viewed my property and gave me a prompt and honest valuation.
5/5
GoogleRebecca Newbrook from Andrews has been brilliant, responds quickly and always does her best to make sure things are up to standard. Happy to know as a tenant I have somebody like Rebecca to contact which makes the tenancy much easier and stress free.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI've been dealing with Paul in connection with letting a property. He has been so kind, patient and understanding whilst working through some hurdles we faced. He has been very relatable, knowledgeable and professional. Id be happy to recommend Andrews Services for your property needs.PositiveProfessionalism
5/5
TrustpilotExcellent Viewing Experience
Shannon from the Bristol branch was excellent, she clearly explained the terms of the tenancy and showed me around the studio. I am really grateful for this.
5/5
TrustpilotExcellent and exceptional service from…
Excellent and exceptional service from 2 of the staff members Molly and Freya l was looking for a place to rent and they were very keen on helping me and my partner.
5/5
TrustpilotThe processing was very quick
The processing was very quick and the response was very great from the agency. Especially, Jasmine Gyde the Lettings Consultant helped me in the process of renting.
5/5
TrustpilotExcellent service and communication
Excellent service and communication; in an environment in which many agents simply sit back and wait for business to find them, Nadia emailed me with relevant properties, called very promptly to arrange viewings and demonstrated detailed knowledge of the local market.
5/5
TrustpilotAndrews, a name you can trust
The lettings team were really helpful and cooperative specially Maria Morgan, team member, who guided and helped me out beyond my expectations. I will definitely recommend Andrews.
5/5
TrustpilotWe got good support and guidance from…
We got good support and guidance from Andrews property especially from Shannah and Jasmine. They did a great job to help us for our rental property. We really appreciate them
5/5
TrustpilotGreat solution and mortgaging advise
Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office has patiencely advise me on Help to Buy remortgaging with great solutions. I cant thank him more.
5/5
TrustpilotFriendly and efficient!
Molly and Freya found me and my fiancé a property super quickly and were very helpful with any questions we had. 100% would recommend Andrews if you're looking to rent.
5/5
TrustpilotEveryone at Andrew’s has been super…
Everyone at Andrew’s has been super helpful in ensuring the sale of our house goes as smoothly as possible. Kate has gone above and beyond to ensure a quick and efficient move, chasing & communicating with us weekly.
5/5
TrustpilotReally helpful, thank you Hayley
Hayley has really helped me with my student tenancy. Really kind and helpful. Great people, thank you for the help :)
5/5
TrustpilotYesterday
Yesterday, I had a viewing in 3 bedroom property in Emerson's green. The agent Shannon Bird been very kind and professional. She provided all the information needed.
1/5
TrustpilotWaste of time
How these jokers are still in business is beyond me! They can’t even be bothered to turn up to viewings (twice!) Abysmal company, even if our dream house pops up with them I don’t think we could bring ourselves to attempt to deal with them again unfortunately. AVOID
5/5
GoogleVery helpful, professional staff, found suitable tenants quickly, all round good experience.
Good afternoon Eileen, Firstly thank you for choosing Andrews to help you find your tenants. We are very happy that you have had an all round good experience.
5/5
GoogleNathan was professional as always.
5/5
GoogleRanjan J.-thank you!PositiveResponsiveness, Quality, Professionalism
Hi Carolina Miron, thanks for sharing your experience with us. thank you for leaving us such a great review.
5/5
TrustpilotI recently let a property in Abingdon…
I recently let a property in Abingdon with the help of Emily, George and Imogen. The photos looked great and I was lucky enough to have a choice of more than one tenant. Great service and all very seamless.
1/5
TrustpilotHeaven help cause they won’t.. useless
Absolutely useless. Can’t answer the phone, call back or email without a 3 month delay. They all have the title manager in their titles but I honestly don’t know how they still have clients. The other reviews are just testament to the level of staff here.
1/5
Trustpilotcriminal
What this company tries to get away with is criminal. They find any excuse not to deal with issues at a property and try to grab money from you at any given opportunity. Customer service is abysmal and your concerns are ignored. Look elsewhere! Would give zero if I could.
5/5
GoogleAlways dealt with effeicently and professionally and also a friendly service
Good afternoon Steve, we’re so glad to hear that you re pleased with our services.
5/5
GoogleI would like to say how brilliant Nathan at Andrews has been regarding my sale of property and finding my second.His work ethic is excellent making sure I was updated throughout .I would highly recommend him and the estate agents .PositiveQuality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Andrews, Romford won Platinum; Andrews, Tunbridge Wells won Gold; Andrews, North Cheam won Gold; Andrews, Reigate won Trusted Agent; Andrews, Longwell Green won Trusted Agent; Andrews, Carshalton won Trusted Agent; Andrews, Worcester Park won Trusted Agent; Andrews, Yate won Trusted Agent.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
