Trusted Agent profile · Romford
★★★★★
2,628 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,628 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
TrustpilotNancy showed us two properties and was…
Nancy showed us two properties and was excellent from start to finish. Very professional, answered all our (many) questions and was making suggestions to our concerns. I would highly recommend nancy to anyone looking to buy a house! I hope to work with her again soon.
5/5
TrustpilotExcellent service so far!
Both Georgia and Claire have been so helpful and responsive. It's been a pleasure so far, on our first-time-buyer journey and I'm absolutely confident they'll get us over the finish line without a hitch. (No pressure!) Thanks guys...!
5/5
TrustpilotReally good experience with Emily…
Really good experience with Emily Boston, her knowledge of the local area really helped me with my search. Really personable, and strong knowledge of both purchase and rentals markets... wouldn't hesitate to ask Emily to help me again.
5/5
GoogleProfessionals in their job!!!
Hi Nicoleta, thanks so much for leaving us a 5 star review! KR Kish
5/5
TrustpilotExcellent experience as a first time landlord
I am a first time Landlord and my experience via Andrews was excellent, they helped me with choosing the best tenant, the process including registering the deposit and have continued to keep me updated with all legislation. The staff i dealt with were all helpful, approachable and honest.
5/5
TrustpilotThe Skinner family
Highly recommend Andrews Property Group. From the first initial telephone call to register my interest in the property to the Viewing of the property customer service was fantastic. Emily Duveen welcomed us at the property she was fantastic very welcoming and friendly.Thank you!.
5/5
TrustpilotAndrews is a highly recommended…
Andrews is a highly recommended organisation. Mr Lee Johnson from Andrews helped us arrange viewing of properties for rent . He was punctual , organised and elaborately explained us about the property. He was patient to answer our queries.
5/5
GoogleGreat customer service
Hi Dular thanks so much for leaving us a 5 star review! KR Kish
5/5
TrustpilotValuation by Andrews estate agency
My house was valued by Steve Edwards from Andrews estate agency. He was professional and really took time to look around and I felt he was very interested. He was on time and answered all my questions.
5/5
TrustpilotRecently contacted Salim to rent a…
Recently contacted Salim to rent a property. He was not only helpful but also very professional. As was his colleague Sumita who showed us the property. A pleasant surprise when some other estate agents are often rude and pussy
5/5
TrustpilotAndrews were excellent
Antione at Andrews was excellent. From the valuation through to Exchange - he kept us up to date with progress, negotiated on our behalf. offered reassurance and professional advice. I would highly recommend. Fantastic service.
5/5
TrustpilotProperty lease
I have rented a property with Andrews for the last 7 years, Tara has managed our lease and when we have had questions or have needed to sort small issues she has been great, good communication, accomodating and diligent.
5/5
TrustpilotNancy Henley very helpful
I recently viewed a property with the help of Nancy Henley. She was very friendly and informative. She came prepared with information on the property and anything she did not know she found out very promptly. She helped make my viewing experience very relaxing and enjoyable.
5/5
TrustpilotAndrews are great!
Andrews are great - they kept us well up to date and explained things very clearly. They were fab in chasing solicitors on both sides and were realistic in setting timeline expectations. Thank you!
5/5
TrustpilotQuickest/Most reliable renting
The whole process: from booking in viewings, to picking up the keys has been an easy, well communicated and professional experience. Both agents we dealt with (Molly Scott and Freya Alford) were helpful and supportive.
5/5
TrustpilotReally good experience, thanks everyone!
Everyone at Andrews was really helpful and friendly, from Isaac showing us around to Matthew helping with the subsequent paperwork. The whole process went really well and we want to thank the team for their great service!
5/5
TrustpilotGreat working with Jean-Pierre
I've been working with Jean-Pierre to find the perfect property for myself and my housemates and he's gone above and beyond, constantly checking in and providing options that actually match our search criteria (far and few between). A huge thanks to JP!
5/5
TrustpilotI contacted Andrews about a property…
I contacted Andrews about a property and rather than just keeping me updated they made me aware of other ones that could be suitable. Nancy from the Horely branch has been nothing short of amazing and friendly!!
5/5
TrustpilotTelephone consultation
Nancy Henley very professionally provided me with understanding of the process of selling and buying. She helped me to understand the stages of the process and answered to all my questions I have. Thank you for your help!
5/5
TrustpilotVery easy and helpful
Very easy and helpful, I would not hesitate to purchase or sell a propeety with Andrews.Russell (our Andrews Mortgage advisor) was brilliant, and could not have been more helpful on all matters.Bristol, UK.
5/5
GoogleRanjan, Property Manager, more than helpful - best so far!PositiveResponsiveness, Quality, Professionalism
Good afternoon Kelvin, thank you for leaving us such a great review.
5/5
TrustpilotI have only been with Andrews since…
I have only been with Andrews since December and so far they have been brilliant With sorting any issues I have had within the property. All emails and phone calls are responded to Promptly and any problems dealt with quickly. They are very helpful and friendly.
5/5
TrustpilotNew Property Manager at Andrews
Our new Property Manager at Andrews, Molly, has been a breath of fresh air and a great improvement on our previous experience. Communication is vastly improved and outstanding issues addressed promptly and thoroughly.
5/5
TrustpilotProperty viewing - Shannon Bird
I reached out to Shannon for a viewing in May. She has been helpful in guiding us to prepare an offer and in later steps. We successfully rented the apartment. Thanks for her help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
