Trusted Agent profile · Romford
★★★★★
2,629 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,629 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
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The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
GoogleThe services of Andrews Estate Agent in Romford was a good experience. I went to view a property and the reception from the representative was first class, which actually encouraged me to put in an offer for the property. Luckily, my offer was accepted.
Good afternoon Terry, thanks so much for leaving us a 5 star review! Really pleased to hear you have been happy with the service so far! KR Kish
5/5
GoogleSamuel has been really helpful throughout the selling process so far and has kept me well updated, informing me of things as soon as they happened. He was also really good at the negotiation stage, helping me to achieve a sales price I was happy with. Thanks Samuel and the rest of the team!
Good afternoon Hester, thanks for giving us a 5 star review! KR Kish
5/5
GoogleI would like to say a big Thank you to Paul Davidson & Nathan Summerfireld @ Andrews Lettings, Romford Branch. They were very helpful and professional in their approach in securing me with a good tenant. There use of technology made the whole process seamless and I was notified instantly with viewing's and feedback.
Good afternoon, thank you for taking your time to leave us a review. We’re so pleased to read that Paul & Nathan helped make you feel at ease during the renting of your property. KR Kish.
5/5
TrustpilotFriendly and knowledgeable.
Shannon Bird was ready and waiting at the property. She was friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access. Many thanks.
Hi Penelope, we really appreciate the feedback and you taking the time to leave a review. Brilliant to see that Shannon was on time, ready to go and show you around whilst giving you all the information you needed too. Thanks, Rhys
5/5
TrustpilotAppreciation of a good service
It started with the servicing of the yearly gas installations. I then reported two other problems to Andrews through Jenine Derbyshire I was amazed how she quickly and efficiently responded to my request. Within two days of reporting an engineer was sent to sort out the problems. I have lived in this house since 2005, I have many occasions waited for over a week to receive a service after reporting, I am glad for this efficient response, shows care for the client, this is professionalism at its best , thanks, Janine . I would also would like to appreciate the mannerisms and professionalism of the engineer from New Heating Ltd ,has been a delight to work with.
Hi Benjamin, thank you for taking the time to share your experience, we are so pleased to see it was such a positive one. Great to see you've built a strong relationship with Janine having lived in your home for a number of years. We love seeing that we were able to sort any issues for you promptly and that you recognise the level of care Janine has for our tenants. Thanks again, Rhys
5/5
TrustpilotSupportive ptofessionalism
From start to finish Sophia Robinson trainee sales consultant for Andrews has been brilliant on updating on how the sale of my late fathers flat was progressing through emails and phone calls. This really put my mind at rest and I felt that my concerns and questions were valued and acted on straight away. Totally professional. Sophia updated me at the end of each week and also quickly and promptly during enquiry - time. Her manner was professional, kind and understanding throughout. Thank you. When I sell my own home, I will certainly be back.
Hi Lynette, was a lovely review for Sophia in the Andrews Bath team. Fantastic to see that Sophia was on hand to help you through each step of the way in what I'm sure could have been a difficult time. We are really pleased to see her hard work and active communication was recognised, she will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotAll the staffs are helpful
All the staffs are helpful throughout the renting process, especially Samantha who always response promptly.The process was smooth and efficient, which we are really grateful as we urgently need to rent a property.
Hi Dic, thank you so much for taking the time to leave us a five star review. Fantastic to see that Samantha and the team have been able to provide you with an excellent service throughout your dealings with us. Thanks, Rhys
1/5
TrustpilotAwful, awoid
Be aware that they recommend to the buyer's associated mortgage advisors and conveyancing company! I lost the first sale thanks to a DC Law solicitor. Selling for the second time, two months in and they are slowing the process thanks to their mortgage advisor. The buyer was told to wait with the mortgage application.If you are willing to loose time and money this agency is for you!
Dear Izabela ,Thank you for your review, of course we are disappointed to hear you feel Andrews haven’t lived up to your expectation. We have spoken to the branch who have advised that due to the property being leasehold and shared ownership, enquiries did take longer than anticipated and equally more information was needed than the typical transaction, but we do not feel what Jennifer Oaks was asking was un-reasonable. We understand your buyer has not proceeded to submit their mortgage application just yet, however this is due to the chain being in-complete and thus they wanted to hold off until then due to mortgage offers expiring within 3-6 months. Please rest assured, our Andrew’s mortgage advisor has no concerns on the mortgage application and is ready to submit it when we have complete chain and is confident on a quick turn-around. We also note the buyers have started the legal process and making good progress on this. Please liaise with the branch manager for further information.
5/5
TrustpilotClaire has been so helpful and…
Claire has been so helpful and supportive throughout the whole process of purchasing our new home. Great advice and guidance has been given from the outset and Claire was on hand at all times to answer questions.
Hi Alex, thanks for sharing your positive experience with us. It's great to see that Claire was able to share her wealth of knowledge with you. Fantastic to see you're in your new home, we hope you are settled in!Thanks, Rhys
5/5
TrustpilotHayley T was brilliant
Hayley T was brilliant. Nothing too much trouble. Definitely went way and beyond the call of duty. We walked into APG ready to have a moan about the lack of response from one of the APG team following us viewing a property 4 days ago and having heard nothing despite 3 chasers from us. Instead Hayley arranged a 2nd viewing and, as no one else was available, said she would attend herself. Hayley has an excellent "can do" attitude and fully understands the meaning of customer service - a rare creature these days.
Hi Philip, thank you for taking the time to leave us a review. Fantastic to see that Hayley was able to help you arrange a second viewing and show you around the property herself, we have also noted your comments about early experience and investigate internally. Thanks again, we know Hayley will really appreciate you feedback, Rhys.
5/5
TrustpilotAndrews Agency is a well-coordinated…
Andrews Agency is a well-coordinated and excellent team. Nicole was very professional with our first tenancy. I always received reasonable explanations and answers to my many questions. It was a wonderful experience.
Hi Oksana , thank you for taking the time to write us a lovely five star review. Fantastic to hear Nicole has delivered you such a wonderful experience assisted you in your first tenancy. Thanks again , Lisa
5/5
TrustpilotManaging my flat
Louise was very helpful organising contractors to repaint the flat that I am renting out, and ensuring that I am getting the best value for money.
Thank you for the review. Amazing to see that Louise was able to help you get your property looking in the best possible way ahead of viewings! Thanks, Rhys
5/5
TrustpilotThank you Louise G
Thank you Louise G - always appreciate your kind help navigating the rental world, thanks for always being there.
Thank you, Francesca! We're thrilled to hear that Louise has been such a great help to you. Your kind words mean a lot to us! Best wishes , Lisa
5/5
TrustpilotGreat experience
Louise Gonella was fantastic throughout our communication with her. She was always professional and really helped the process go smoothly. Thanks Louise!
Thank you, Izzy. We're very happy to hear that Louise provided such excellent service and made the process smooth for you.
5/5
GoogleKish at Andrews is one of the Estate Agents you would ever want to meet. Kind, honest and very Professional. I would highly recommend Andrews Estate Agent. And ask for Kish. Professional, helpful , with buckets full of experience. Thank you Dee .
Hi Dee, thanks so much for your kind words. You've been an absolute pleasure to deal with! KR Kish
5/5
GoogleAmong the Letting agents I have seen by experience, Andrews was exceptionally professional and promptly attended & responded to all my queries and issues on time... My sincere thanks to Khilosia Ranjan, Paul, Nathan for their wonderful support during my association with Andrew...
Good afternoon Jai, thanks so much for leaving my colleagues such a lovely review. Really appreciate you taking the time to do so. KR Kish
5/5
GoogleThis is the second time i have used Andrews and i have to say i can not fault their service and price. While in my property the after care i have received has been great. Thank you Ranjan for your excellent customer service.
Hi Victoria, thanks so much for leaving us a review! Really pleased we were able to help and thank you for your kind words towards Ranjan :) KR Kish
5/5
TrustpilotI would like to thank Charlotte ,Claire…
I would like to thank Charlotte ,Claire and entire Andrews team for the quick purchase of our new house. They cleared all our doubts and solved our problems . Thanks a lot
Hi Sheeja, thank you for the five star review. Great to see that the team at Westbury were able to assist you with finding your new home! Congratulations, thanks, Rhys
5/5
GoogleRanjan was fantastic with dealing with the return of our Rental deposit. The Landlord requested they return the deposit and Ranjan made sure she dealt with this the same day! Very impressed with this Estate Agents. Very professional and good service received from them in the 4 years I rented through Andrews Romford.
Hi Michelle, thank you so much for your feedback. Really pleased Ranjan was able to assist you so efficiently. KR Kish
5/5
TrustpilotBest property viewing!
I recently accompanied my friend on a (successful) house viewing. Emily (Woodman) was such a delight and genuinely seemed interested in making sure the property was the right place for my friend. She was super helpful and kind, answering any and all questions. Makes me wish she was my estate agent! She’s also been so wonderful helping my friend sort everything with paper work etc, having a turnaround of less than a week from viewing to getting the keys!
Hi Lucy, thank you for taking the time to leave us a review. Fantastic to see that Emily gave you such a good experience and was able to help your friend and that she's been on hand to help each step of the way. Thank you for sharing, we know Emily will really appreciate it, Rhys
5/5
TrustpilotImpressive service
I've had Emma Mussert from Andrews Bear Flat taking care of things with my house purchase and I can hands down say I've never dealt with an agent as brilliant as her. She has been so helpful and puts so much effort into her work. Every Wednesday she has done 'check ins' with both parties and their respective solicitors which has kept the sale on track and made life so much easier. Often you can be left with no comms from Estate Agents and they're difficult to get hold of or just aren't really on the ball but not with Emma. If she's not running the place already she really should be. Superstar agent!
Hi Francesca, we know Emma works incredibly hard to provide a first class service to our customers. Brilliant to see she's been keeping you in the loop and pushing the sale throughout. Emma will really appreciate your kind review and will be so pleased to see her hard work and regular communication recognised. Thanks, Rhys.
5/5
TrustpilotRanjan Khilosia has been nothing but…
Ranjan Khilosia has been nothing but incredible with her services, she's representing Romford Andrews property group. Very helpful and always aim to get the best results. keep on doing what you do. Thanks 😊
Hi Jean, we really appreciate you taking the time to share your experience with us. Brilliant to see that Ranjan has been on hand to help you with anything you need! Thanks again, Rhys
5/5
TrustpilotExcellent Team
The team Lisa and Tanya kept in contact with me from beginning to end, a regular call with feedback and advice. Really appreciated their help and hard work.
Hi Anna, thank you for the five star review. Fantastic to see Lisa and Tanya kept you updated throughout and I am so glad they were able to help. They will really appreciate this kind review so thanks again and all the best, Laura.
5/5
TrustpilotJaz Gyde has been absolutely amazing…
Jaz Gyde has been absolutely amazing with supporting me and my partner getting a dog friendly rental property. She’s been clear, helpful and attentive. She is smiley, happy and approachable. And knows her stuff.
Hi Molly, we appreciate you taking the time to leave us a review. We know finding a new home can be stressful especially when trying to find a home suitable for your pet too. Brilliant to see that Jas and the team have been able to help you through your search. Thanks, Rhys
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Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
