Trusted Agent profile · Romford

Andrews Estate Agents reviews in Romford

★★★★★ Excellent

2,628 reviews across 2 platforms

20 North Street, Romford, RM1 1BH

Part of Andrews, see every office.

Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,628 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.

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4.9 / 5

518

Reviews on Google

This office

Trustpilot logo

2,110

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Trustpilot

Drew was extremely informative when…

Drew was extremely informative when helping me understand all the litigation and how to process works as I found t moving house to be quite overwhelming. I also like how the team call exactly when they say they will call and don’t forget as I have experienced this quite a lot with other estate agents. I was always kept up to date with any updates and felt so comfortable during one of the most stressful times in my life. I can not thank Drew and the team enough for all their hard work and support.Kind regards Samuel

Samuel · 28 April 2023

5/5

Trustpilot

Amazing!

I have worked with Marta Brzek, Mike Morris, Ella Light and Sam Harhat to help them with recruitment.We have helped them to find 3 candidates who are joining them and are all very happy to have been successful. The feedback from the candidates is this is a great company to work for, with a caring team who were very polite and courteous throughout the interviewing process. As the recruiter, I felt it was straight forward to get hold of all of the recruiting team, and they have always been proactive to get candidates booked in. From my experience and my candidate's experiences with Andrews Mortgage Services, I would definitely recommend them.

Dylan · 20 April 2023

5/5

Trustpilot

I have been dealing with Sumita Jolly

I have been dealing with Sumita Jolly, Senior Negotiator at the Kingsbury for many years now. I always found her helpful and approachable and dealt with any questions I had efficiently. Thank you Sumita. Keep up the good work.

Patrick · 13 December 2023

Agent replied · 12 June 2024

Hi Patrick, thank you for your five star review. Fantastic to hear Sumita has been helpful to yourself and answered any questions you had! Thank you for your kind words and all the best, Laura.

5/5

Google

My husband and I are looking for a property and we spoke to Sam, he was very helpful. He took his time to explain everything he knows and was kind enough to connect us to a broker who was helpful. Sam was very professional over the phone, I was left satisfied with the service we got.

Kav · 21 June 2022

Agent replied · 20 June 2024

Good afternoon Kav, thanks for your kind words towards Samuel! KR Kish

5/5

Google

Recently had dealing with Paul Davidson & Nathan Summerfireld @ Andrews Lettings, Romford branch and found them extremely helpful. Were always there to answer any questions/concerns and found tenant very quickly. Their pricing structure was very transparent and the whole process of letting went very well. Thanks to Paul & Nathan, keep up the good work.

Jay · 21 June 2022

Agent replied · 20 June 2024

Hi Jay, thanks for sharing your experience with us. we’re so glad to hear that you had a smooth experience from start to finish. KR Kish

5/5

Trustpilot

Thank you Emily

Emily has been a star, she responded promptly at every email.She have shown a good knowledge about her work and open to answer any question.

Vittoria · 7 September 2024

Agent replied · 24 October 2024

Hi, Vittoria. Thank you for your kind words about Emily, we really appreciate your feedback.

5/5

Google

Kish and Charlie were brilliant from start to end. Extremely responsive, kept me informed, proactive and gave me advice and helpful suggestions. I would definitely recommend them and use them again for my future property needs. Thank you so much both.

Andrew · 24 October 2023

Agent replied · 20 June 2024

Hi Andrew, great to see Kish, Charlie and the team in Romford were able to deliver an excellent service to you. Thank you so much for the recommendation and we look forward to helping you again in the future! Thanks, Rhys

5/5

Trustpilot

Sale of our home.

From assessment to completion the service from Andrews has been first class. Team kept us informed at every stage and ensured that we knew what was happening for us to be able to make informed decisions. A special thank you to two members of staff, Emily for her initial contact and guidance and Sophia for cheerful manner and support throughout the process. The company should be proud to have them on their team. Obviously a well led team.

Mike · 11 June 2024

Agent replied · 15 June 2024

Hi Mike, firstly congratulations on the sale of your home. Secondly, it's fantastic to see the great experience you've had from the team each step of the way. We really appreciate your feedback and know the team will too. Thanks, Rhys

5/5

Trustpilot

Excelent!!!

Shoneil at Andrews, is an outstanding letting agent who truly goes above and beyond for her clients. She takes a personalised approach to every client, ensuring that she fully understands their needs and requirements before providing expert advice.She is always available to answer any questions or concerns that her clients may have, and her responses are always prompt, courteous, and professional.Throughout the rental process, Shoneil has been a true asset to us. She has provided us with an excellent service. Her ongoing support and guidance have been invaluable, and we are extremely happy with her service level.Overall, we highly recommend Shoneil to anyone looking for a reliable and trustworthy letting agent who is truly committed to excellence.Maria and Gustavo

Vallita · 10 April 2023

5/5

Google

Ranjan was very professional and helpful to get my problems sorted Please keep up the good work Ranjan. Wish you all the best Thank you again

Atanu · 19 August 2024

Agent replied · 26 August 2024

Thank you, Atanu. We're delighted to hear Ranjan was able to assist you so effectively. Your kind words mean a lot to us.

5/5

Trustpilot

Michelle Smethurst

As a tenant I have found that Michelle is always helpful, responsive and effective. She also happens to be very pleasant to deal with which helps too!

Lucy · 1 August 2024

Agent replied · 12 June 2024

Hi Lucy, thank you for the five star review. Amazing to see that Emily & Emma have been such a good source of knowledge and support for you through your sale. Thanks again, Rhys

5/5

Trustpilot

Great responsiveness, help, and professionalism from Anisa

Anisa at Andrews has been a great help throughout the process of setting up my tenancy as I moved to start a new job. Despite a few hiccups in viewings (through no fault of her own) she was accommodating and polite, and managed to sort things out. Throughout the admin and paperwork process her communication was quick, clear and she provided good advice to keep things going as smooth as possible. I’m delighted with the service I’ve received, and would be glad to use Andrews in the future.

Grant · 30 April 2024

Agent replied · 12 June 2024

Hi Grant, thank you for taking the time to write a lovely five star review. Amazing to hear Anisa has been a massive help with setting up your tenancy and she was able to provide excellent support and communication throughout the journey. I am so glad to hear you are delighted with the service and we look forward to helping you again in the future if you need us! Thanks again and all the best, Laura.

5/5

Trustpilot

Thanks Sarah

Andrews always provided great servuce and quick responce to my emails and requests. A special thanks to Sarah who is always ready and available to assist

Lou · 13 August 2024

Agent replied · 24 August 2024

Thank you, Lou! We're thrilled to hear about your positive experience with our service. Sarah will be delighted to know she made a difference. We appreciate your kind words!

5/5

Trustpilot

Pleasant experience

My recent experience particularly with Sarah was splendid and has always been.She's always willing to help with a listening ear.

Mr · 13 November 2024

Agent replied · 23 November 2024

Thank you, Mr. Pedro! We're thrilled to hear about your positive experience with Sarah. Your kind words mean a lot to us. Best wishes, Jake

5/5

Google

I appreciate Andrews Romford’s rapid response to any concerns I may have. Members of staff are highly effective and efficient. Ranjan is exceptionally helpful. Ranjan responds to our concerns promptly and professionally. Thank you Ranjan!!

Tomiwo · 21 February 2024

Agent replied · 20 June 2024

Hi Tomiwo, thank you for the five star review. Great to see that the team at Andrews Romford have been on hand to help you when required. We know Ranjan will really appreciate the nod towards her efforts. Thanks, Rhys

5/5

Google

Ranjan Khilosia has been nothing but incredible with her services, she's representing Romford Andrews property group. Very helpful and always aim to get the best results. keep on doing what you do. Thanks 😊 …

Jean-Marie · 21 February 2024

Agent replied · 20 June 2024

Hi Jean-Marie, thank you so much for the review. Fantastic to see that Ranjan has been such a great help to you. Thanks, Rhys

5/5

Google

I’ve had an exceptional experience working with James at Andrews. From start to finish, he has been incredibly helpful, professional, and genuinely invested in delivering the best outcome. His communication is excellent and always clear and proactive, which made the entire process smooth and stress-free. James quickly found me a great tenant, far faster than I expected, and it’s clear that he truly cares about his clients. He takes the time to understand your needs and goes the extra mile to ensure everything is handled efficiently and with care.

Haniya · 22 July 2025

5/5

Trustpilot

First time buyers

We were first time buyers and we worked with Ida. She really put us at ease, got back quickly to us with any questions we had and was professional throughout. She made the whole process a lot less nerve racking!

Sian · 20 October 2023

Agent replied · 12 June 2024

Hi Sian, we know buying a property can be a stressful and anxious time, none more so than when looking to buy your first property. It's brilliant to see Ida was on hand to guide you through the process. Thank you so much for the five star review, Rhys.

5/5

Trustpilot

Lisa and the team made our move very…

Lisa and the team made our move very easy and stress free. Lisa is very friendly and professional and was a as pleasure to work with. Thank you

Maria · 26 June 2024

Agent replied · 24 August 2024

Thank you for the review. Amazing to see Lisa made such a good impression! Thanks again, Rhys

1/5

Trustpilot

Ignored our calls & let us down!

I have been working really hard trying to find a property ro rent for my son & daughter. After finding a 2 bedroom home via Andrews I gave them a call.Spent time talking to the agent & being registered. Was informed on Monday 8th April we could view the property in question on Thursday 11th April at 11:30, however they would have to confirm with the landlord & would send a txt & email as soon it was booked in.My son booked the morning off work to prepare for the viewing. However we never received a txt or email, I then called Andrews twice on Wednesday 10th twice (morning & afternoon), both times getting an answer phone asking me to leave my name, number & reason for calling & someone would call me back. NOT at anytime did we receive a call back or an email, txt for the viewing. Andrews have completely let us down. How disrespectful & unprofessional Andrews have been to us. We have been treated terrible!

Guy · 11 April 2024

Agent replied · 12 June 2024

Hi Guy, thank you for taking the time to write some feedback, sorry that you felt the need to leave us a one star review. We taking all reviews seriously and are always wanting to know how we could improve your experience.Would you mind sending some further information to myself, Rhys, at RMessenger@AndrewsOnline.co.uk to enable us to take a further look into your dealings with us. Many thanks, Rhys.

5/5

Trustpilot

First time buyer, Mortgage

My husband and I approached Mukul Mehta Mortgage and Protection Advisor at Kingsbury Office to help as with our first mortgage .We didn't have much experience in property financing also mortgages .Mukul was really good at explaining how the things works also provide really good information and made the process easy to understand .Everything flow smooth and rapid. He answered the telephone also emails every time we contacted him giving as the updates. He helped as to the end of process with loads of professionalism and good advise .We highly recommended him for anyone who need good professional and serious Broker .Dorina & Sami

Daniela · 2 March 2023

5/5

Trustpilot

Amazing service from the Maria and…

Amazing service from the Maria and team, Iam really appreciating it because I have been to other estate agents , wonderful work with good quality service - well done Andrews Letting Team

Denford · 8 April 2024

Agent replied · 12 June 2024

Hi Denford .Thank you for taking the time to leave us a five star review. We know that Maria and the team will really appreciate seeing your kind feedback, thanks again, Lisa.

5/5

Trustpilot

The Best Experience!

As a First Time Buyer the whole process seems endless, stressful and demanding.Mukul Mehta is the best professional that I have worked with and you would ever want to have as a financial advisor. He goes above and beyond for his clients from finding you the best suited products and quotes to genuine care and making sure everything goes smoothly and as planned. He is a highly professional, knowledgeable, efficient, quick and absolute amazing communicator; he will keep you updated at every step of the process which will give you the reassurance you need that things are taken care of. I really can’t recommend him enough and the whole team in the Andrews Kingsbury branch.

AC · 19 February 2023

5/5

Trustpilot

Visited the branch on North Street…

Visited the branch on North Street today, spoke to Matt who was very friendly and helped us register our details in the search for our new house.

Victoria · 6 July 2024

Agent replied · 24 August 2024

Hi Victoria, thank you for taking the time to review your experience with us. We are so pleased to see it was such a positive one. Thanks again, Rhys

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Questions about Andrews Estate Agents

Has Andrews Estate Agents won any awards?

Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.

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