Ryder & Dutton Rochdale reviews

★★★★★ 5/5

Trustpilot

The absolute best experience

I recently sold my property with Ryder & Dutton, Heywood branch. It was a very positive experience from start to finish. Starting with Fran Whittle who came out to do do the initial valuation with her obvious experience and knowledge of the local market, which is the most important aspect of selling. She also did the photographs and write up and it was listed online within just a few days. From that point on I dealt with Megan D’Angelillo at the local branch who was just excellent in every aspect of her position. She moved to another branch shortly after and Jenna Henley took over, who was also excellent, extremely efficient, professional and with great communication. They have perfected their process and they execute so well, both individually and as a Team. I received multiple, daily emails about viewings which happened immediately the house was listed, which they also handled for me. I had multiple offers within the first week and Jenna was on the ball at all times until we accepted an offer that we were very happy with. Once we agreed with the buyer, the transaction went as quickly as their bank would allow. Jenna kept me informed every step of the way, I never had to call once to ask for updates, she preempted any question before I even asked. It’s rare to get such service, I cannot recommend them highly enough. It becomes very apparent that using your local estate agent who has known the local area for so many years is a must for viewings and communication. I also used a solicitor they are not connected to but are familiar with due to their long, established network of local vendors, which made communication flow much better than if I’d introduced a random, unknown solicitor. This just added to the efficiency of their process to completion. I had no issues at all. Had there been any I would rather have a highly experienced local company on my side than a random online company who have no connection or attachment to the area. I can recommend Ryder & Dutton without hesitation, it was a pleasure to deal with them. Big thanks to Fran, Megan and Jenna, and Catherine who communicated with me also, you were all totally awesome!

Rita · 4 July 2024

★★★★★ 5/5

Trustpilot

Still the Best

We had a number of challenges in selling my late parents house, not least that we all live in Australia. However initially Tony in getting the property on the market and then Amy as our negotiator were both extremely helpful and Amy was excellent at following up with all parties and communicating updates. Having used Ryder and Dutton numerous times when we lived in the UK it is good to see they are still in my opinion the best agents in the region

David · 29 June 2024

★★★★★ 5/5

Trustpilot

I’m so happy I chose Ryder & Dutton

I’m so happy I chose Ryder & Dutton, they kept me in the loop all the way! especially Catherine Salisbury from Heywood branch ,who was very helpful & gave a very personal assistance, she is a star 🌟 special thank you to Catherine xFran shown me the way from first meeting her at the property & everyone at Heywood branch was very helpful Thank you Ryder & Dutton 💯😊

Paula · 19 December 2024

★★★★★ 5/5

Trustpilot

Friendly service that goes above and beyond

I sold my house recently through Ryder Dutton after the excellent service I'd previously had from them as a purchaser, I was not disappointed. From the first approach until the day of completion they were great, friendly, efficient & knowledgable. Fiona amd Freya were brilliant at helping me consider offers & in negotiating and I sold at a price I was happy with.The chain to complete was long and therefore complicated, Fiona went above and beyond to keep things moving and to ensure the completion date happened (despite some lack lustre solicitors for various parties). Highly recommend!

Charlotte · 26 June 2024

★★★★★ 5/5

Trustpilot

Wonderful team to work with

Wonderful team to work with. 16 viewings booked in a day and the house sold within a week at the asking price. We did the viewings ourselves over the weekend.Leanne came out initially and got the spec for the particulars and price right, the photos they took were really good and Martha was so efficient in taking the bookings, supported by the team calling me every 30 minutes. What's more, R&D were also acting for all those making an offer on our house so knew where they were in the process of selling their house.

Martyn · 26 June 2024

★★★★★ 5/5

Trustpilot

Carmel was totally amazing

Carmel was totally amazing. At the end of the sale we had many problems and she stood firm and made things happen. Never phased in spite of numerous setbacks mainly caused by our buyers and their solicitors. We, our solicitor, Carmel and the man who we were buying off worked tirelessly to make the exchange of contracts and then completion happen in spite of the problems we faced.Ove the years Ryder and Dutton have been my go to estate agents. Hopefully this will be our last ever move but if there was to be another ther would only be one agent we would go for!

Maurice · 24 June 2024

★★★★★ 5/5

Trustpilot

It was a positive experience using…

It was a positive experience using Ryder and Dutton to sell our dad's house. However, working with Catherine was an absolute pleasure. She was professional, friendly and always answered any questions. She went above and beyond throughout the process to make is as easy for us as she could. She is a real asset to Ryder and Dutton

Mrs · 14 March 2026

★★★★★ 5/5

Trustpilot

Excellent Service

The team at Ryder and Dutton, especially Leon James, have been amazing through the whole process. We advised in our specific needs and why we needed to sell and both Leon and the team have provided ongoing support throughout our time with them. The team are friendly, approachable and always ready to offer advice. Highly recommended. Excellent service Lucy and Sarah at the Lettings Team were also amazing. They arranged all the paperwork to rent, helped us sort our checks and get us updated with each and every step of the rental process ( something we had not done before). I would totally recommend Ruder & Dutton for all your housing needs, whether selling, buying or renting.

C · 21 June 2024

★★★★★ 5/5

Trustpilot

Jenny Boyle was the best

Jenny Boyle was the best, she was in contact with us at all stages and chased things for us. She was absolutely brilliant, as our sale and purchase was a very long process due to our buyers pulling out and nearly missing our dream home !! Cannot fault any of the staff but especially Jenny !! Thankyou 🥰🥰

Joanne · 13 March 2026

★★★★★ 5/5

Trustpilot

Ryder and Dutton completed selling our…

Ryder and Dutton completed selling our property on 7th June in Cowlersley. Leanne was very accommodating when we first approached to sell the property and put it on the market within a week. Nicola managed the whole process of the sale and was very communicative throughout, she was very approachable and extremely helpful and calming through a stressful time. She contacted us regularly to keep us updated throughout the process. This is the first time we have used Ryder and Dutton and we would highly recommend using them to friends and family and would certainly look to use them again in the future.Jamie & Gemma

Jamie · 19 June 2024

★★★★★ 5/5

Trustpilot

A big thank you to…

A big thank you to Emmy,Michaela,Oliver,Amber,for there professional approach in getting our sale through would definitely recommend.

Stanley · 20 May 2026

★★★★★ 5/5

Trustpilot

Excellent and professional service from…

Excellent and professional service from all the team, but especially Michaela who helped brilliantly in what turned out to be a long drawn out process.

Karen · 18 March 2026

★★★★★ 5/5

Trustpilot

Awesome ALEX and fabulous Freya

Thanks to Freya and Alex I have a new happy tenant in a lovely home. They went above and beyond to help me get the property repairs completed, recommending quality local trades and being available to help with access to the property when I was unable to be there. They really made a difference to the while process of getting the house ready for letting and then finding a new tenant. Cannot thank them enough.

Deborah · 5 September 2024

★★★★★ 1/5

Trustpilot

Best to Avoid this Estate Agency..

I was served section 21 notice just just after 6 months of renting the property, they claimed the owner wanted to sell and I offered to buy. They then came back to me that the Landlord is no more interested in selling and a family member was moving in. I eventually moved out. Alas, time to pay my deposit came, the agency and the landlord came up with various excuses to avoid paying back my deposit. By the way I am a very compliant tenant, paid on time, even emailed to ask them what my balance is before I moved out and paid every penny. I did not trash the property and the property was handed back the way we met it. I have a decent amount to purchase a property, emailed 2 of their sales team members already but will never even go near them as I am so disappointed in them right now.I am so so disappointed that they are trying to avoid to pay back my deposit with all tricks in the book. This is my money and I want it back fully.

Jo · 4 June 2024

★★★★★ 3/5

Trustpilot

Do your research

The whole experience has been saved by one member of staff Jenny.. Without jenny we would have moved estate agents and gone with someone else. We didn't have the best experience over all due to our buyer. However going forward , There needs to be an outline of what order the whole process happens and who deals with what . Viewings need to be confirmed, too many no shows these should be confirmed before hand to save unnecessary disruption on peoples lives and for the agent. There should be a pack to explain what a solicitor actually does and what the agents do. Jenny was finding out information before the solicitor she has been our saviour it needs to be outlined at what point the solicitor should be contacted and if it's purely down to the agent to sort everything, its easy to think you are the only customers they are dealing with but comunication is key, there were times we would send emails then all of a sudden we get one back with an update . Fridays seem to be the email day, everything seems to appear friday before close for the weekend so then another two days of not hearing anything ,we would not reccomend Holden smith (recommend by Ryder and dutton) do your research and check the past reviews. never again ! Too many directors and not enough knowledge on people skills / communication , looking at the reviews we were not the only ones having a bad experience with them . Jenny has basically done the solicitors job for them, every email sent from holden smith was actually done initially by the agent . this is our second house purchase its the most stressful life changing experience we have ever had ,we will not be doing it again. We all are experts at our jobs with out knowing it , selling and buying a house is not something everyone does daily , giving someone an overall good experience should be key. Explaining the following , who does what ? Time frames, We have constantly contacted jenny for updates. Make a day weekly for communication, saves a million emails backwards and forwards . pick a day and ensure all office understand the process your needs and expectations . Don't be loyal to local not always the best way .

Sam · 30 May 2024

★★★★★ 5/5

Trustpilot

Simply the best!

Simply the best and I wouldn't go anywhere else. Alice Rimmer and the staff at the Ashton branch are great to deal with, professional and totally on the ball. They sold mother's property within days of listing and then their Move Manager, Geraldine Marsden took over to very ably shepherd the sale to completion. That is such a valuable role because it saved me the hassle and worry of chasing people up.

AN · 11 October 2024

★★★★★ 5/5

Trustpilot

Great Service

Sarah Green was friendly, professional and patient. She went out of her way to help me out on moving in day, which I really appreciated. Sam was also really helpful and patient throughout. Plus, when I arrived Sarah presented me with not only the door key but a hamper of tea, coffee, biscuits, drinks and money off vouchers. I found all the agents personable, human and professional. Thank you.

Sandra · 23 November 2024

★★★★★ 5/5

Google

I worked with Tom Prince throughout the sale of my property. He was incredibly patient, friendly and couldn't do enough to help. No task was to small and he was definitely the backbone of the entire process, chasing solicitors each step of the way and being my main communication throughout. Not only this but his customer service skills are exceptional, working in a customer facing environment myself I couldn't fault his interpersonal skills what so ever! Brilliant asset to the team. Big thank you to Tom and the team at R&D Rochdale.

Catherine · 26 May 2024

★★★★★ 1/5

Google

My experience with Ryder and Dutton Estate Agents has been extremely disappointing from the very start. I enquired about a property, and Instead of receiving prompt and professional service, I was immediately asked to provide proof of funds before even being allowed to book a viewing. This was quite unusual, but I complied and sent the requested information right away. Despite my prompt response, I did not receive a call back. After 30 minutes of waiting, I called the branch again, only to be routed to a contact center where I was assured that a message would be passed along to the agent. Unfortunately, the promised follow-up never happened. The next day, I tried to contact the branch again, but ended up speaking to the contact center once more. They left another message, but yet again, I received no response. This lack of communication and follow-through is completely unacceptable. As a professional investor, I have dealt with many estate agents, but this level of poor service is unprecedented. Not only was I questioned about my funds before even seeing the property, but the agent also failed to follow through on arranging a viewing as promised. I am extremely frustrated and disappointed with the service provided by Ryder and Dutton and would not recommend them to anyone. Their unprofessionalism and lack of customer care have made this experience a complete waste of my time.

Rhys · 26 May 2024

★★★★★ 5/5

Trustpilot

I sold my house via the Heywood branch

I sold my house via the Heywood branchCatherine Salisbury was fantastic all the way through, extremely knowledgeable and kept me informed throughout the previous whether it be good or bad news regarding viewings, etc.You can tell that Catherine & the rest of the team (Jenna, etc.) work really well together & the response whenever i called was up to speed & answered very professionally & friendly, so much so that at times i felt i was the only client they had. Nothing was too much trouble & although the house selling experience can be quite stressful, the R&D team at Heywood made it far easier than i've ever experienced previously. Thank you

Paul · 24 May 2024

★★★★★ 5/5

Trustpilot

Brilliant friendly staff

I worked with Tom Prince throughout the sale of my property. He was incredibly patient, friendly and couldn't do enough to help. No task was to small and he was definitely the backbone of the entire process, chasing solicitors each step of the way and being my main communication throughout.Not only this but his customer service skills are exceptional, working in a customer facing environment myself I couldn't fault his interpersonal skills what so ever! Brilliant asset to the team.Big thank you to Tom and the team at R&D Rochdale.

Catherine · 23 May 2024

★★★★★ 5/5

Trustpilot

Geraldine Marsden move manager excellent service

Thank you Geraldine for your help regarding our recent move. Geraldine Marsden was an exceptional move manager, and available to assist throughout the entire moving process as a result we managed to go from sale to completion within 4 months. I was very impressed with Ryder and Dutton and wouldn't hesitate to use their service again. If you're looking for an estate agent to help you move I would highly recommend.

Miss · 21 October 2024

★★★★★ 5/5

Trustpilot

Excellent and very professional .Also…

Excellent and very professional .Also very friendly. There were a number of complicated issues with probate and we were greatly supported whilst these were resolved.Nothing was too much trouble which again in the high pressure environment of house selling was very encouraging. Looking back the support we received was exceptional. When it was needed advice and guidance was always very readily available. So glad we had Ryder and Dutton on our side. Thanks again for everything.

Fraser · 31 July 2024

★★★★★ 5/5

Trustpilot

Ryder & Dutton Rossendale

Ryder & Dutton tailored their service to my needs and helped make the sale of the property relatively stress-free.My agent Leon was professional, attentive, great in communication and very friendly. I seldom needed to chase up for an update as he kept me informed and updated regularly.The team, especially Nick demonstrated professional knowledge and understanding of the local market very well.The photographer who worked with them also took very high standard photos for the property.Although there were one or two things they could further improve on, overall they are a very good estate agent that I would recommend. I felt that I had made the right decision choosing them.

Ms · 21 May 2024