Peter Alan Albany Road reviews in Roath

★★★★★ 1/5

Google

Enquired with Peter Alan initially over phone where my details were taken, and follow ups calls were mentioned. Almost a week later and I had to phone them again asking after an update regarding a video walk through of a property, and this appeared 2 days later than I was told. After watching the video, I spoke to one of their agents on the weekend to request getting a holding deposit and they said they'd pass my details onto the landlord and get back to me. Fast forward to today where the property is now listed as Let Agreed on Rightmove and no further communication has been provided regarding this. Back to square one now! - Poor communications

Peter · 22 September 2024

★★★★★ 1/5

Google

I had very bad experience with Peter Alan.I possibly won't suggest anyone to rent with them.To explain more, this agency cheated us by providing a flat for rent where they purposefully hide the fact that the flat was inappropriate to live anyone.Both the agency and the landlord did hide the issue and gave the flat for rent.We could not live there happily even one day.When I asked for the explanation ,they were blaming us and keep on telling us that there was no issues until we moved in.We had to struggle a lot in order to escape from there.They never bothered to move us safely to any of their other accomodation and instead there were just not bothered.We have sent numerous emails ,police complaints and complaints to landlord and agency inorder to solve the issue.Finally we had to move out of the flat to solve this issue and to live peacefully .Recently we met a person who lived in the same flat and he also explained that they had the same scenario for which they moved out like we did!!....And when I came to know this,I fully understand that both agency and landlord intentionally doing this. Sadly,we lost our deposit and wasted a lot of time and energy.So, am writing my experience here so that no one could go into a trap. Thanks

Sudhi · 22 September 2024

★★★★★ 1/5

Trustpilot

Avoid Peter Alan at any costs

I rented out my house in Swansea through Peter Alan. I was unhappy with the applicants they found, but they insisted that the applicants had passed all the required checks. It has now come to light that the tenant failed to disclose two of their four teenage children.

Meghdad · 15 October 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Charlotte Hodges at Peter Alan was brilliant to deal with. She handled my enquiry quickly and efficiently, kept communication clear, and made the whole process easy. I’d happily use her again and wouldn’t hesitate to recommend her.

Claire · 14 January 2026

★★★★★ 1/5

Trustpilot

Peter Alan Neath are con and scam…

Peter Alan Neath are con and scam artists interested in profit and commission and nothing else.We’re hard sold their conveyancer apparently picked at random despite the promise of a quick and transparent process and purchase, that despite the promises, 6 weeks later we’re informed by the conveyancer they couldn’t represent us as they didn’t have our lender on their panel and that Peter Alan, despite their promises and hard sales to get that commission hadn’t bothered to even check.They hounded us for £400 searches money before they’d even secured us a conveyancer telling us once one had been selected that was the best for us, this would then immediately go to them for the searches and progress the purchase quicker. Once our randomly selected conveyancer was chosen they contacted us for another £400 saying Peter Alan hadn’t passed on any money or even told them we’d paid.We were also promised that searches money would be transferable OR refundable “whatever the reason” for no sale, something also contradictorily written on the advert for this offer, but upon the property sale falling through have been denied any money back or transferable searches, requesting further money to cover it.No communication consistently for 6 weeks, promise after promise of the sales progression team contacting us and managing our case through to completion, which Shauna only contacted us after the purchase had fallen through via email despite the repeated promise of a phone call during the purchase to tell us after it fell through that it was all our fault and nothing to do with them.Contacted the manager Jess herself and was told that she apparently is not responsible for the actions or promises made by her staff to mislead and hard sell services that they do not actually provide and that they will neither refund my money nor take any responsibility for the sale falling through that has both greatly affected us and the seller. Peter Alan is a scam only interested in profit and commission, and have zero knowledge of what they’re doing or the properties they’re selling, and make empty promises and hard sales to make commission without doing any of the expected and minimal work required to actually facilitate the promises they’ve made.I have begun the complaints procedure stage and will be taking this to the TPOS and the NTSELAT as what they are doing is criminal and outright incompetent. Terrible estate agent, save yourselves time, stress, and money, and go elsewhere. Inept crooks the lot of them.

David · 10 September 2024

★★★★★ 1/5

Trustpilot

WORST AGENT I’VE EVER USED.

Used the appalling Bridgend branch for tenant find only service numerous times and have now done so for the very last time. Complete lack of professionalism throughout. Monies paid late (and usually short), no letting boards erected, continued to reference tenant for guarantor even though they did not tell me applicant had four CCJs against him, inventories not done until months after tenants moved in etc etc. Apart from the appalling service I consider PA are breaking the law after their now ‘released’ lettings Manager admitted in her email she had listed my property as ‘reduced’ even though it had not actually been reduced as this was PA’s ‘marketing technique’ to ‘get the property back to the top of Rightmove and Zoopla’. Sure that providing misleading information to consumers is illegal, at the very least highly unethical however PA Bridgend had no qualms about doing so, will be reporting this useless agent (and their shameful and most likely illegal practice to Trading Standards). Shame too on the lettings director to allow such practices to continue despite apparently ‘many other people complaining’.

Wise · 10 September 2024

★★★★★ 5/5

Google

We’ve got a seven-star service when evaluating our house. Peter Alan was more than helpful in evaluating our house. Nicola was honest upfront, explained everything to us and gave us precious advice. She was highly communicative and easy to reach to answer any of our questions at all times. Finally, Peter Alan made the nightmare of evaluating a house in Cardiff a breeze!

Mohamed · 6 July 2022

★★★★★ 1/5

Trustpilot

The most unprofessional company

Absolutely awful company. No one has a clue what is going on, always passing the buck blaming other people and never sorting out the issues they cause. No urgency what so ever. Being a landlord, the tenants have been in my house for nearly 2 months and haven’t received one payment. But when they need a payment they are quick enough to hound us. The Maesteg branch and surrounding areas the most disorganised and inconsiderate. “So bad I would give them a 0 but that’s not possible, so I give them a 1”Avoid at all costs.

Bridie · 2 September 2024

★★★★★ 1/5

Trustpilot

Worst managing agent I’ve ever have…

Worst managing agent I’ve ever have experienced. After renting properties through another agent decided to give Peter Allan a try as new property was out of area. From day one they mismanaged the property or basically didn’t mange the property at all. After the tenants moved out they missed over £1200 worth of damage then had the cheek to charge for the checkout inspection. So avoid at all cost you will definitely regret it.

Anthony · 29 November 2024

★★★★★ 1/5

Trustpilot

for sales teams an advisor refund back my money 750pound for as soon as quickly your guys cancel of my buying and reviewing the all building

before week ago i am taking with my Mortgage advisor wait and finger cross your money back but he try for me everything.so who is the taking responsibility for money back refund ? i lose the money 750 pound officially with non refundable plus they cancel of my offer from peter Alan and second they close for me reviewing, even not return back my money 750 pound, I have mortgage principle with Halifax bank i can go with anytime problem with building, not my money, plus England bank 6 month in your bank account ok even became one years that will be your saving. if no one can do it money back for 750pound ,closed the subject and refund to me as soon as possible, when your guys take from me 750 pound life time mortgage 28//march /2024 now and still i am waiting for refund back people and playing for me around like baskectball?who take the responsibility please to do for as soon as quickly . other way one pound for one day i will do it reviewing 750 time. i found the money not easy without sleeping and your guys saying me you will get mortgage pay the money we will process, now i pay the money where is my services. all close me chapter and taking my money refund to me as soon as quickly HOD people .

Hlaing · 22 August 2024

★★★★★ 1/5

Trustpilot

A consistently and impressively-poor experience

A consistently poor experience, PA is one of the laziest services I've had the poor fortune to deal with. We've had to chase them every step of the way for processes that had consequences for US - such as them simply never replying to essential emails regarding tenancy renewals.On multiple occasions, we've contacted the landlord directly to simply receive a timely response on urgent legal matters. They didn't send our contract within time for renewal, then proceeded to send it without any of the essential documentation, and later failed to follow up on essential checks.To this day, I'm not sure what PA actually bills for, as we've received only the most scant communication from them and - where that was the case - it was conveyed with a poor attitude, took far longer than is acceptable (e.g. no contract for renewal until the day prior - on a Friday), and required us to force the process at every step.At this point, it's a wonder PA is remotely functional, but I guess that's the nature of property agents who seem hell-bent on squeezing out profits without adding any value to the renting/landlord process. Avoid for renters, avoid for landlords.

LGR · 20 August 2024

★★★★★ 1/5

Trustpilot

Peter Alan Cardiff

Peter Alan CardiffMy impression of this company is that it is understaffed, disorganised, inconsiderate and extremely discourteous. I made an appointment to view a property, unfortunately it was 80 miles from where I live. When I arrived 20 minutes before the viewing I received a message saying that they had cancelled the viewing. I rang them, they did not answer. I left a message stating I had arrived to view the property and had driven 80 miles to do so. They did not return my call. I rang several more times and left two further, increasingly irritated messages. They never rang me back, making no attempt to explain or apologise. I travelled 160 miles round trip for nothing and they did not even have the grace to apologise. Not only did it cost me time and money, it also lost the vendor a potential sale. Most unimpressive indeed.

Rebecca · 4 August 2024

★★★★★ 5/5

Google

Peter Alan helped my sell my house and they were amazing!!! Nicola, Paige, Lisa, Sophie and Stacey were all so helpful and always on hand when’s sale got quite stressful. I can’t thank them enough for their support and guidance. Sorry if I’ve missed anyone out but everyone I dealt with was lovely. Thank you again!! From Rachel and Mike

Raychel · 10 August 2022

★★★★★ 5/5

Trustpilot

Kaeden with Peter Alan

Kaeden with Peter Alan, Newport office. Can’t express enough how prompt, efficient and knowledgeable Kaeden has been throughout the process of helping me find suitable accommodation. A real go to guy for this and really appreciate his support. Thank you Kaeden.

Daniel · 15 February 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting company

Absolutely disgusting company. Was prepared for them to be letting agents for my elderly fathers home as he lives in London, they rushed through the procedures. Didn’t send him references until the week of the tenants moving in and then told my father he must remove all of his belongings the DAY BEFORE the move knowing full well he is in London and my dad questioning for 2 weeks about it being furnished!! Told the neighbours all of my dad’s business regarding the rental before even speaking to my father and also don’t ever answer the phone. The agreement has now been called off due to this, the tenants hadn’t even moved in and we are already having major issues! AVOID AT ALL COSTS.

Kezia · 1 August 2024

★★★★★ 5/5

Google

Charlotte hodges was very punctual and knowledge helping me source a place recently. I cannot recommend her enough to any future customers. She definitely leads by example and has a yes mentality. Highly recommend 5/5!!!

Charlie · 14 January 2026

★★★★★ 1/5

Trustpilot

Absolute waste of time showed us a…

Absolute waste of time showed us a property twice through an modern auction witch is an absolute ripoff where you could lose a lot of money before anything goes through and then told us when it came back to a normal sale with them that we had to go through the auction because we viewed it when it was and then to have a patronising on the phone I'm sure the seller would love to know about the fact that they refused a genuine offer. I wouldn't trust them to sell a tea pot let alone a house.

Jac · 12 July 2024

★★★★★ 1/5

Trustpilot

I am extremely disappointed…

I am extremely disappointed and outraged by the appalling service provided by Peter Alan during our recent attempt to secure a rental property.From the very beginning, communication was horrendous. Despite paying the holding deposit and submitting all required referencing documents promptly, we received minimal updates on our application status. As our scheduled move-in date approached, we were left in the dark, constantly chasing for answers, only to be met with vague responses and further delays.The final, devastating blow came on the very day we were supposed to move in. After numerous attempts to get in touch, we finally received a call at 5:30 PM informing us that the landlord had decided not to let the property anymore and intended to sell it. This last-minute revelation has left us homeless, with no time to make alternative arrangements.As a pregnant woman, six months along, and with a one-year-old child, this situation is beyond stressful, it is unacceptable and irresponsible. The lack of urgency, transparency, and basic decency throughout this process has been infuriating. Moving home is already a stressful experience, and the blatant mishandling of our application has added unnecessary anxiety and hardship to our lives.I hope this feedback serves as a serious wake-up call for Peter Alan to drastically improve their communication and customer service. No one should have to go through the ordeal that we did, especially families with young children.

Courtney · 9 July 2024

★★★★★ 5/5

Google

Just moved in to our property and couldn’t have done it without the help of our agent Rhys Chapman - he was absolutely brilliant! Helped us every step of the way and even put up with my constant messages and queries! Everything was made clear and we had a smooth transition into our new home! Really appreciate Rhys’ hard work and highly recommend moving with Rhys at Peter Alan! :)

SJG · 6 July 2020

★★★★★ 1/5

Trustpilot

Peter alan rumney Cardiff

I have dealt with peter alan for the sale of my property. My opinion is they over value the house to get the business then they do not provide any service or follow up & expect you the customer to wait until the sale falls through or completes. I never felt like a valued customer or that they were acting in my best interests. I have sold many properties & dealt with many estate agents, these are in my opinion the least professional by far.

Consumer · 28 June 2024

★★★★★ 1/5

Trustpilot

LANDLORDS AVOID AT ALL COSTS

LANDLORDS AVOID AT ALL COSTSIn almost 20 years of being a landlord I have never had a worst experience then either the Llanishen branch of Peter Alan . It’s been 10 days since the tenant moved in and I am still yet to recieve a penny from Peter Alan. I provided them with gas certificates from Heatgorce which they copied and excepted until after the tenant moved I. They stayed there was a problem with my certificate and they were locking my account . I took the next day off work got another certificate which they still weren’t happy with and in their defence they got a third certificate. However it’s been almost a week since they said this and they are still yet to pay me one penny. They could not care less about my financial situation as long as they got paid they that is all these matters. Their vetting of clients leaves a lot to be desired as I believe they just care about their earnings. They advised me to drop tbd price of my property so I didn’t miss another months mortgage payment then locked my account due yo a certificate they had already approved outstanding financial advice go yourself a favour avoid at all costs!!!

Mohammed · 25 June 2024

★★★★★ 1/5

Trustpilot

Swansea branch, AVOID!!!

The sales manager in the Swansea branch, Jade, was incredibly rude and condescending, The team had clearly miscommunicated between themselves and then to us but blamed the entire thing on us. When i expressed my discomfort with how they made me feel they practically mocked me and tried to act like I had no idea what I was talking about and as if all these things are normal when you try to buy. I didn’t bother to explain that I work in the industry so I know it’s absolutely not.She could really benefit from some sensitivity training. It’s okay for companies/ employees to make mistakes, just own up to and be better!Never involving myself with this company again and if you care about your mental wellbeing I suggest you stay far away from the Swansea branch.

Laura · 20 June 2024

★★★★★ 5/5

Google

Big shout out to Lucy at Peter alan Albany road. It has been an absolute pleasure from the start of our purchasing journey to completing our purchase today. Lucy has gone above and beyond and has always been on hand with any queries. She also met us countless times at the property so that we could take electrician builder etc. Cant recommend her enoughPositiveProfessionalism

Caroline · 25 August 2021

★★★★★ 1/5

Trustpilot

Very poor experience

It is no surprise to me that the customer rating is so poor. They fail to return calls when offers are made, are both rude and abusive to customers in particular the Whitchurch Branch Cardiff. When you question them they put the phone down of you, when you contact them asking for the area manager to ring he simply fails to do so, then takes the easy option of emailing you with his decision on what took place incredibly without even speaking to the customer!!You ring the branch and they do not answer. When you speak to them there is no apology or acceptance that they have failed you.To think they charge for this service and purport to be a professional well managed organization is incredible. Personally I would steer clear of dealing with them whether selling or buying through them. Very poor company very poorly managed.

Keith · 15 June 2024