Every review we hold for the Roade office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service from this wonderful team, at Jackson Grundy, Duston
Excellent service from Chris, Becky and Megan in the Duston branch, from start to finish. Thoroughly professional throughout the sale of my deceased parents home,to completion.They were all extremely empathetic during this emotional journey for myself and my sister. The communication from them was second to none, especially having to deal with 2 daughters that live miles apart.It can be difficult choosing an estate Agent with all the competitors about, but we are so glad we chose this wonderful team at Jackson Grundy, Duston. Highly recommend them.Thank you so much. Kerry
Kerry · 22 February 2024
Agent replied · 26 October 2024
Thank you so much for your kind words, Kerry. We’re deeply touched to hear that Chris, Becky, and Megan provided the support and professionalism you needed during such a difficult time. It’s great to know that their communication and empathy made a positive impact. We’re grateful for your recommendation and are here if you need any further assistance. Thank you again for choosing us!
★★★★★ 2/5
TrustpilotVery disappointed
I am renting with Jackson Grundy for 7 years the same house. We took the house for me and my mom, I got married and I inform JG that I am leaving but my mom will stay in the house, will continue to rent it. I asked for a reference but they continue to refuse to provide me one, is already 3 weeks of chasing them. I found already a new tenant to move with my mom, to cover the pay, they send the documents, we did all the procedure and they keep refuse to give me a reference, I’ve been told that they have to pass all the reference first and only after I can get my reference from them. We paid for 7 years the rent, even in the covid time we didn’t got any discount and we paid. Since we had a new agent, Michelle Francis, we start having a hard time with the agency, not helpful at all and destroyed completely the reputation of the company in my eyes. I am after a surgery and mentally down, all this situation affected me even more, after the surgery instead of taking rest, I was chasing JG as I need to move asap. I am very disappointed and as soon as I am well, I will start a complain against them.
Silvia · 15 February 2024
Agent replied · 26 October 2024
I’m very sorry to hear about your experience. Your feedback is important to us, and we want to ensure we improve our service moving forward.
★★★★★ 5/5
TrustpilotHelpful & friendly team!
Becky at Jackson Grundy was so helpful during the purchase of our house, we got really fast email & telephone responses, updates were always available. Thank you to the team for making the purchase of our first home such a lovely experience!
Lucy · 14 August 2025
Agent replied · 24 December 2025
Thank you so much for your kind words. We’re delighted to hear that Becky and the team were able to make your first home purchase such a smooth and enjoyable experience. Wishing you many happy years ahead in your new home.
★★★★★ 5/5
GoogleStephen and Brian did a great job would recommend. Had buyers lined up within 24 hours and we completed within 8 weeks.
Elise · 16 February 2026
Agent replied · 16 April 2026
Thank you for your great feedback. We are really pleased to hear that Stephen and Brian delivered such a quick and successful result for you. They will be delighted to know their hard work made a difference. Thank you for the recommendation and we wish you all the best moving forward.
★★★★★ 5/5
GoogleAmy was brilliant from start to finish. Made the whole process smooth and kept me updated regularly. Would definitely recommend Jackson Grundy. Thanks for all your help
J · 13 April 2024
Agent replied · 28 August 2024
Thank you so much for your kind words and positive rating. We will be sure to pass this onto Amy and the team, many thanks for entrusting Jackson Grundy with your custom. Best regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotOur experience with on Grundy was… First Class
Our experience with Jackson Grundy was excellent from start to finish. Valuation was spot on, speed and quality of particulars first class. House sold within 3 days. The office team kept in constant touch with us, the buyer and the solicitors on both sides to ensure a smooth transition for everyone, always with a smile and a cheerful approach. We would recommend the JG Duston team to everybody
Fizz · 5 September 2023
★★★★★ 5/5
TrustpilotWould recommend Jackson Grundy Duston
Becky was brilliant and supportive during my house move and sale. She was always professional, warm and friendly on the phone and in person and helped to push things forward
Ann · 18 November 2023
Agent replied · 26 October 2024
Thank you for your kind feedback! We’re delighted to hear that Becky provided such brilliant and supportive service throughout your move and sale. Her professionalism and warmth are exactly what we aim for. If you need any further assistance, we’re here to help. Thanks again!
★★★★★ 5/5
TrustpilotThe 5 star company
The 5 star company, which help me in getting my dream house, all the staff in jackson grundy is professional to make your house buying journey a piece of butter. I specially want to mention Becky Toone, who is always proactive to help me if I stuck anywhere in the process. Highly recommended Jackson Grundy.
Preet · 16 October 2024
Agent replied · 27 December 2024
Thank you for this wonderful feedback! We're thrilled to have helped you find your dream home, and it's great to hear Becky and the team made the process smooth and enjoyable. Your recommendation means a lot to us, congratulations on your new home!
★★★★★ 5/5
TrustpilotHighly recommended service
Although comprised of a small team, Jackson Grundy provided an excellent service and supported us through the house buying and selling process effectively and efficiently. We would highly recommend using their services.
Michael · 5 August 2025
Agent replied · 25 September 2025
Thank you so much for your kind words and recommendation. We're delighted to hear that our team was able to support you effectively throughout your buying and selling journey., The Jackson Grundy Team
★★★★★ 5/5
TrustpilotThere was always someone at the end of…
There was always someone at the end of the phone to answer any queries. Polite and very helpful.
Eileen · 20 March 2024
Agent replied · 26 October 2024
Thank you for your feedback! We’re glad to hear that you found our team polite and helpful, and that your queries were always answered promptly. If you need anything else, we’re here to help!
★★★★★ 3/5
TrustpilotNot great from my experience.
This is a strange agency, they have a specific office for houses over 400k but not really providing the service needed to sell such houses in prestigious locations. The house wasn't selling and getting very few viewings, however JG did not once proactively speak to me to see what could be done to make the house more appealing. Whether that be reduce the price or if work needed doing the house, I made it very clear to them that they are the professionals in this field and would be open to what ever they thought needed doing. We reduced the price but this was by our own conclusions about the market not from any advise given from JG. The other issue I had was with their photos, very poor done by themselves not using a wide angel lens. When I suggested they needed to use a wider angle lens they said they don't use wide angle lenses. Which is very short sited of them.The new agents we are using seem to be on a different level, they are using professional photographer and the photos have turned out amazing. They are confident about their ability so there is no tie in periods and they have taken the time to get to know the house and all the details.Also they kept trying to get different people from various offices to do the viewings which I specifically said they shouldn't for obvious reasons.If you are selling a large property over 400k stay away there are much better agents who for less will do a better job.
Ashish · 2 November 2020
★★★★★ 5/5
TrustpilotBecky was amazing throughout the whole…
Becky was amazing throughout the whole process. Thank you Becky for your great service!
Lore · 27 March 2024
Agent replied · 26 October 2024
Thank you for your kind words! We’re so glad to hear that Becky provided great service throughout the process. We’ll make sure to pass on your thanks to her. If you need anything else, you know where we are.
★★★★★ 5/5
TrustpilotThe property sold quickly
The property sold quickly. Initial valuation visit was made within a couple of days, and guidance about the achievable price was helpful and realistic. Communication was good with weekly phone calls through to the point of completion.
DILL · 14 April 2025
Agent replied · 2 June 2026
Thank you for taking the time to leave such a lovely review! We're so pleased to hear your property sold quickly and that you found our pricing guidance and communication helpful throughout the process. It was a pleasure to assist you, wishing you all the best for the future!
★★★★★ 5/5
TrustpilotMany thanks to the whole team at Duston…
Many thanks to the whole team at Duston branch.All enquiries were dealt with both quickly and efficiently and we were kept fully informed through the different stages of our house sale.Becky mostly looked after our sale and I am very grateful to her, Megan and Chris for their positivity and support as my stress levels fluctuated through the process.I would 100% recommend this branch to other vendors.
Kevin · 24 November 2023
Agent replied · 26 October 2024
Thank you for your wonderful review! We’re so pleased to hear that Becky, Megan, Chris, and the entire Duston team provided you with excellent support and kept you informed throughout your sale. Your recommendation means a lot to us. If you need any further assistance, we’re always here to help. Thanks again!
★★★★★ 5/5
TrustpilotJackson Grundy team at the Duston branch.
The Jackson Grundy team at the Duston branch were all very helpful through possibly the most stressful thing, i.e. property sales. Megan, Chris and especially Becky were great. After losing our first purchaser, another was found immediately and with a lot of help from Becky, finalised at last. Cannot reccommend enough, Thank you, Denis & Leigh.
Denis · 18 July 2023
★★★★★ 1/5
TrustpilotDo not recommend this estate agency!
We highly do not recommend this agency for renting! We are happy with the results by the TDS however our experience during the check out process was far from pleasant. Which is why we are providing a review.A lot of confusing phone calls. Situation was not getting anywhere! We ended up following the matter to the TDS (Tenancy Deposit Scheme) as we could not resolve the situation. Also we decided to turn to the TDS as we felt, to avoid more extra charges added, as the agent/landlord added an additional garden charges after we disputed the cleaning charges. In our opinion, we found this highly inappropriate and unprofessional as the check out report and cleaning issue was already stated and the garden charges was only an issue when we disputed the cleaning charges. In our experience of renting with other agencies, charges were never added once the report and issues were stated. We were extremely unimpressed and horrified when the TDS report came back. In our opinion from the report, the agent accidentally mislead us and provided factually incorrect statements towards us. TDS report stated from the check out report, the only issue was the front garden for weeding however the contractor only provided the rear garden quote and not the front. The agent, informed us that the quote was requested for the front AND rear garden however after reading the TDS report, was not the case! Before the TDS, we tried to dispute the garden charges however the agent continued to inform us that she has requested a quote for front and rear garden from the contractor, though we discovered that the contractor only quoted the rear garden, in which we found out was not even an issue as it was not stated in the check out report, but was mistaken by the agent that it was!We felt that we could had handled our statement to the TDS in a different perspective if we were provided with the correct information! We are so glad that we decided to turn to the TDS as we would have never known, if we had accepted the charges stated by the agent! Again we are happy with outcome of the TDS!Overall, our experience was far from pleasant! In our opinion, we found our checking out process was unprofessional and confusing! In our opinion, we do not appreciate informal allegations of defamation and we can provide evidence to defend this review! All statements made are truthful! Any opinions that has been stated are from our experience and how we felt when information came to our knowledge! We fully complied with Jackson Grundy request to re-assess and re-read our review and we hope that this meets the factually correct standard that Jackson Grundy requested!
Melissa · 27 August 2019
★★★★★ 5/5
TrustpilotOpen lines of communication throughout…
Open lines of communication throughout all stages of the house buying/selling phase. Some very difficult obstacles (presented by solicitors) were well navigated by the team at Jackson Grundy. In a process where understanding communication is critical - especially if circumstances are delicate, then i cant fault JG. Thank you.
Mr · 23 October 2024
Agent replied · 27 December 2024
Thank you so much for sharing your experience! We're glad we could provide open communication and help navigate the challenging moments along the way. Understanding and supporting our clients is our top priority, we appreciate your trust in us!
★★★★★ 5/5
TrustpilotFirst class service with recent house sale 🌟🌟🌟🌟🌟
We have recently sold Mums property through Jackson Grundy Duston Branch.It has been a difficult & emotional time for my Sister & I for many different reasons, one being the distance I live from Northampton..The team at JG have been amazing, Supportive compassionate, professional, keeping us informed every step of the way..Special shout out for Becky & MeganThank you all..Shayle Barlow
Shayle · 11 March 2024
Agent replied · 26 October 2024
Thank you for your message, Shayle. We’re so glad to hear that Becky, Megan, and the team were able to support you and your sister. It’s wonderful to know that their compassion and professionalism made a difference. If you need anything else, we’re always here to help. Thank you for choosing us and for your kind words!
★★★★★ 5/5
GoogleHaving recently seen her advertising in our local area I decided to contact Amy for some advice on the valuation and sale of my property. Such a professional lady! Attentive, diligent, with incredible knowledge of the local area and very personable and approachable. Thank you so much for your help Amy, I will definitely be in touch soon!
Tug · 13 April 2024
Agent replied · 28 August 2024
Thank you so much for your review, providing exceptional service is our top priority, and we're delighted to have exceeded your expectations (even before you have listed). Your kind words mean a lot to us, and we'll be sure to share them with our team. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotBecky in the Duston branch was amazing…
Becky in the Duston branch was amazing 🤩 My mum found it very difficult to sell our family home but she was there every step of the way Amazing team.
Sue · 12 April 2025
Agent replied · 2 June 2026
Thank you so much for your lovely review. We’re really pleased to hear that Becky and the Duston team were able to support your mum through the move. Wishing you and your mum all the best for the future, and thank you again for choosing Jackson Grundy.
★★★★★ 5/5
TrustpilotHighly recommended
I signed with Jackson Grundy Abington branch after a negative experience with another local agent and the service I received from them from start to finish was excellent. They sold my house very quickly and resold again quickly when the sale fell through. After sales care and communication was excellent and I would highly recommend them.
Hayley · 8 February 2024
Agent replied · 26 October 2024
Thank you for your wonderful review! We’re delighted to hear that your experience with our Abington branch was so positive and that we were able to handle the sale and resale efficiently. Your recommendation means a lot to us. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing Jackson Grundy!
★★★★★ 5/5
TrustpilotMy wife and I have just relocated to…
My wife and I have just relocated to the area for work and unlike a previous review we found Katy to be very professional, attentive and easy to work with.We are so happy with the home we now have and the moving in process was also aided by Katy and her team.Thanks Katy as promised spreading the word for you.Keep up the great work.
Mark · 11 August 2021
★★★★★ 5/5
TrustpilotBest agency
We would like to express our sincere gratitude for your invaluable assistance in purchasing our new home. The entire process was smooth and professional, and we truly appreciate your dedication and expertise.
Petro · 11 February 2025
Agent replied · 2 June 2026
Thank you so much for your heartfelt feedback. We’re delighted to hear that your home-buying journey was smooth and that our team, especially Natalie, was able to provide the support and guidance you needed.
Wishing you all the happiness in your new home. If you ever need anything in the future, we’d be more than happy to help. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotVery professional estate agents
From our initial viewing through to our exchange of contracts, both Megan and Becky were very helpful, thorough and professional. Having gone through several house purchases/sales, this is the best experience I've had of an estate agent. Thank you to both of you.
CH · 15 October 2023
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