Trusted Agent profile · Roade
★★★★★
145 reviews across 2 platforms
10 High Street, Roade, NN7 2NW
Jackson Grundy Estate Agents's office in Roade, at 10 High Street, is rated 4.4 out of 5 across 145 reviews on two platforms, including 14 Google reviews rated 4.4.
Every review we hold for the Roade office, from every platform, shown as written. First names only.
5/5
Trustpilot10/10
Jackson Grundy were brilliant with me. They’re trustworthy, professional and diligent! So much so that I’d never use another estate agent. I cannot recommend them enough! Brian, Louise and Natalie were fantastic from start to finish!
Thank you for your kind words. We're glad to hear you had a positive experience, and we appreciate your recommendation. We will pass this onto Brian, Louise, and we're always here if you need us in the future.
5/5
TrustpilotJackson Grundy Mortgage Advisor
I saw Louise for mortgage advice and couldn't be happier with the service. Louise is so friendly, professional, reassuring and knowledgeable. Could not recommend her highly enough. Would give 6 stars if I could.
Thank you for your amazing feedback! We're so glad to hear that Louise provided such a friendly, professional, and reassuring service. It's wonderful to know you had such a positive experience and felt well-supported. Your glowing recommendation, and the extra star, means a lot to us!
1/5
TrustpilotAvoid this agency at all costs
Avoid this agency at all costs. The way I was spoken to was rude, unprofessional, and completely dismissive of me as a customer. Instead of owning up to their behaviour and offering a simple apology, they sent lengthy responses trying to twist the situation to make out I was in the wrong.
Thank you for taking the time to share your feedback. We take all comments seriously, as they help us improve our service. However, in this case, our recollection of events differs. We always aim to address all queries promptly and thoroughly, but this can be challenging when phone calls are ended prematurely. We wish you all the best moving forward.
5/5
GoogleHighly recommend! Amy and Steve went above and beyond in helping us to purchase a property in Hartwell, we provided a brief of what we were interested in and Amy found something that was perfect for us. Thanks again so much.
Thank you so much for your kind words and positive rating Tom. We will be sure to pass this onto Amy and Steve, many thanks for entrusting Jackson Grundy with your custom. Best regards, Alex - Jackson Grundy
5/5
TrustpilotI had the best and most incredible…
I had the best and most incredible experience with Jackson Grundy! Becky Toone from the Duston branch was the most friendly, hardworking, and amazing estate agent someone can have !!! She was in charge of our sellers property yet dedicated time and effort to help us and update us when no one would!! She went above and beyond when our own agency refused to do so. Without her hard work and dedication our housing process would have taken so much longer to complete. We could not be more thankful and grateful to have had her lead and push the progress of our housing. I recommend Jackson Grundy to everyone !
Thank you so much for your fantastic review. We're delighted to hear that Becky went above and beyond to assist you throughout the process. It means a lot to us that her dedication made such a difference, and we're grateful for your recommendation. We'll be sure to pass on your kind words to Becky and the team at the Duston branch.
5/5
GoogleAmy and her team have been incredibly professional and helpful throughout our elderly parents recent house move. Thank you for always taking the time to offer your support and guidance to them through every step of the process.
Thank you so much for your kind words and positive rating Lucy. We will be sure to pass this onto Amy and the team, many thanks for entrusting Jackson Grundy with your custom. Best regards, Alex - Jackson Grundy
5/5
GoogleAmy and her team at Jackson Grundy, Roade have given us a professional, friendly, and honest service with regards to selling our property and trying to find us a suitable property to move to. Communication has been excellent.
Thank you so much for your kind words and positive rating. We will be sure to pass this onto Amy and the team, many thanks for entrusting Jackson Grundy with your custom. Best regards, Alex - Jackson Grundy
5/5
TrustpilotWell done to the Jackson Grundy Duston team
Well done to Becky and the team at the Duston office of Jackson Grundy for handling the house sale for me. I was kept informed all the way through the process from start to finish with regular updates.
Thank you for your positive feedback! We’re glad to hear that Becky and the Duston team kept you well-informed throughout your house sale. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing us!
5/5
TrustpilotAn impeccable service
We used the services of Jackson Grundy in Kingsthorpe to sell our late father's home and highly recommend them. The whole process has been seamless thanks to Anna and her colleagues. Apart from finding a buyer so quickly, they also recommened a solicitor and kept us updated regularly on the process. Anna responded to emails within hours, even following up on our solictor's emails to ensure things went smoothly. A great service at a very reasonable fee. Thank you so much!
5/5
TrustpilotExcellent services
I recently bought a house through Jackson Grundy Estate Agents, and I couldn't be happier with the service I received. Their team was incredibly professional and supportive throughout the entire process.Communication was excellent, and they were always available to answer my questions. I highly recommend Jackson Grundy for anyone looking to buy a property!
Thank you so much for your kind words and recommendation. We're delighted to hear you had such a positive experience buying your home through Jackson Grundy. It was a pleasure to support you throughout the process, and we wish you all the very best in your new home.
5/5
TrustpilotHonest and Helpful staff
Becky Toone, in the Duston branch was helpful and caring to help find a property suitable for my 86 year old mother.. She kept us informed from the offer to completion.. A very good experience.
Thank you so much for your lovely review. We’re delighted to hear that Becky was able to support you and your mother throughout the process. Ensuring our clients feel informed and cared for is very important to us, and we’re glad your experience reflected that. We truly appreciate you taking the time to share your feedback and wish your mother all the best in her new home. If you need anything in the future, we’re always here to help.
5/5
TrustpilotMortgage advice
Megan was incredibly helpful with her mortgage advice and our mortgage came through in record time! Would definitely recommend.
Thank you for the lovely feedback! We're so pleased to hear Megan’s advice made the process smooth and speedy for you. We'll be sure to pass on your kind words, and we really appreciate the recommendation! 😊
5/5
TrustpilotBecky and all of the team at Jackson…
Becky and all of the team at Jackson Grundy provided us with an exceptionally good service.Selling Mum's house from 150 miles away was challenging especially as the first buyer pulled out suddenly due to a National TV news report about the floods in Northampton. Mum's home was the other side of the town with no problem.
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We're so pleased Becky and the team were able to make what could have been a challenging situation feel smooth and stress-free, especially from a distance. Wishing you and your family all the very best, and thank you again for choosing Jackson Grundy.
5/5
TrustpilotExcellent service as usual
Excellent service as usual. Louise always gives us the best mortgage advice and finds the best deal out there. Thank you Louise.
Thank you for your kind words! We’re thrilled to hear that Louise consistently provides you with excellent mortgage advice and finds the best deals. We’ll be sure to pass on your thanks to her. If you need any further assistance, we’re here to help!
1/5
TrustpilotMisleading information
Viewed a property with the branch at moulton for a lease hold property. First question we asked was do they allow pets to which the response was yes. We put an offer in on the property which was accepted and moved forward with the purchase. We later found out from the solicitors that pet where not allowed to be kept in property. We questioned the estate agent with regard to this only to be told the managed company had changed the rules but when we looked into this further we found out that they had never allowed pets. I had to rehome my dog because of the false information we received from this branch as if I had not carried on with purchase I would have been homeless. This is not the first time my family have had problems with branch. Would never use them again or recommend them.
1/5
TrustpilotIncredibly rude and condescending…
Incredibly rude and condescending staff, very unhelpful and were put out when I rang to ask them questions re my tenancy. Rang as they ignored email. Falsely advertised property both with pictures and goods stated in property. Took 2 weeks for them to confirm which white goods were in property. Had to drag information out of them as to what would happen next, eg once signed tenancy agreement electronically would we get copy of tenancy agreement back signed by them or ? Overall very unimpressed and would not use them again.
I’m very sorry to hear about your experience. Your feedback is important to us, and we want to ensure we improve our service moving forward.
5/5
TrustpilotExcellent service from this wonderful team, at Jackson Grundy, Duston
Excellent service from Chris, Becky and Megan in the Duston branch, from start to finish. Thoroughly professional throughout the sale of my deceased parents home,to completion.They were all extremely empathetic during this emotional journey for myself and my sister. The communication from them was second to none, especially having to deal with 2 daughters that live miles apart.It can be difficult choosing an estate Agent with all the competitors about, but we are so glad we chose this wonderful team at Jackson Grundy, Duston. Highly recommend them.Thank you so much. Kerry
Thank you so much for your kind words, Kerry. We’re deeply touched to hear that Chris, Becky, and Megan provided the support and professionalism you needed during such a difficult time. It’s great to know that their communication and empathy made a positive impact. We’re grateful for your recommendation and are here if you need any further assistance. Thank you again for choosing us!
2/5
TrustpilotVery disappointed
I am renting with Jackson Grundy for 7 years the same house. We took the house for me and my mom, I got married and I inform JG that I am leaving but my mom will stay in the house, will continue to rent it. I asked for a reference but they continue to refuse to provide me one, is already 3 weeks of chasing them. I found already a new tenant to move with my mom, to cover the pay, they send the documents, we did all the procedure and they keep refuse to give me a reference, I’ve been told that they have to pass all the reference first and only after I can get my reference from them. We paid for 7 years the rent, even in the covid time we didn’t got any discount and we paid. Since we had a new agent, Michelle Francis, we start having a hard time with the agency, not helpful at all and destroyed completely the reputation of the company in my eyes. I am after a surgery and mentally down, all this situation affected me even more, after the surgery instead of taking rest, I was chasing JG as I need to move asap. I am very disappointed and as soon as I am well, I will start a complain against them.
I’m very sorry to hear about your experience. Your feedback is important to us, and we want to ensure we improve our service moving forward.
5/5
TrustpilotHelpful & friendly team!
Becky at Jackson Grundy was so helpful during the purchase of our house, we got really fast email & telephone responses, updates were always available. Thank you to the team for making the purchase of our first home such a lovely experience!
Thank you so much for your kind words. We’re delighted to hear that Becky and the team were able to make your first home purchase such a smooth and enjoyable experience. Wishing you many happy years ahead in your new home.
5/5
GoogleStephen and Brian did a great job would recommend. Had buyers lined up within 24 hours and we completed within 8 weeks.
Thank you for your great feedback. We are really pleased to hear that Stephen and Brian delivered such a quick and successful result for you. They will be delighted to know their hard work made a difference. Thank you for the recommendation and we wish you all the best moving forward.
5/5
TrustpilotJackson Grundy the best!!
Thank you for all your help these past few months. Your hard work helped us find our dream home, and we couldn’t be more grateful or excited about this milestone.
Thank you so much for your lovely message! We’re absolutely thrilled that we could help you find your dream home, it’s such an exciting milestone, and it means a lot to hear how happy you are. Becky and the whole team really appreciate your kind words. Wishing you many wonderful memories and happy moments in your new home.
5/5
GoogleAmy was brilliant from start to finish. Made the whole process smooth and kept me updated regularly. Would definitely recommend Jackson Grundy. Thanks for all your help
Thank you so much for your kind words and positive rating. We will be sure to pass this onto Amy and the team, many thanks for entrusting Jackson Grundy with your custom. Best regards, Alex - Jackson Grundy
5/5
TrustpilotOur experience with on Grundy was… First Class
Our experience with Jackson Grundy was excellent from start to finish. Valuation was spot on, speed and quality of particulars first class. House sold within 3 days. The office team kept in constant touch with us, the buyer and the solicitors on both sides to ensure a smooth transition for everyone, always with a smile and a cheerful approach. We would recommend the JG Duston team to everybody
5/5
TrustpilotWould recommend Jackson Grundy Duston
Becky was brilliant and supportive during my house move and sale. She was always professional, warm and friendly on the phone and in person and helped to push things forward
Thank you for your kind feedback! We’re delighted to hear that Becky provided such brilliant and supportive service throughout your move and sale. Her professionalism and warmth are exactly what we aim for. If you need any further assistance, we’re here to help. Thanks again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Grundy Estate Agents's Roade office has 145 reviews across two platforms: 14 on Google, 131 on Trustpilot (across the whole business).
Jackson Grundy Estate Agents Roade is rated 4.4 out of 5 across all 145 reviews, and 4.4 out of 5 on Google from 14 reviews.
Jackson Grundy Estate Agents Roade, 10 High Street, Roade, NN7 2NW.
