Every review we hold for the Roade office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic service by the Kingsthorpe team
I can't speak highly enough of the Jackson & Grundy team in Kingsthorpe, from start to finish they delivered a fantastic service. Will and David were both super helpful, from the initial sign up and working extra hard to get our photos online before the bank holiday weekend ... to keeping us updated throughout our sale. Any issues were dealt with efficiently and if we had any questions, they always fed back to us quickly!
Emily · 1 August 2026
Agent replied · 24 September 2026
Thank you so much for your fantastic 5 star review. We are delighted to hear you had such a positive experience with Will, David, and the Kingsthorpe team. Your kind words and recommendation mean a great deal to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotWonderful and caring staff members
I purchased my property through Jackson Grundy and the experience was wonderful. My estate agent is Becky Toone and she is absolutely amazing. She was kind,polite and friendly and I felt at ease straight away.The property took longer than it should due to chain issues but Becky was so kind and sensitive throughout the whole process. She kept me updated on a regular basis so I knew how things were progressing. Becky, thank you so very much for all your assistance. I truly appreciated it.
Angela · 5 June 2026
Agent replied · 24 September 2026
Thank you for your lovely review.
We are delighted to hear that Becky made your home buying experience a positive one. We know the process can be challenging at times, and it is great to hear that her support, communication, and professionalism helped throughout.
We will be sure to pass on your kind comments to Becky. Congratulations on your new home, and thank you for choosing Jackson Grundy.
★★★★★ 5/5
TrustpilotAmazing Duston Team!
We can't thank the team at the Duston branch enough for their help with our sale and purchase. From Chris' valuation, right through to completion, the team worked tirelessly to get us over the line - especially Becky Toone. At one point, we thought the sale would never happen, due to various delays with our buyer, and we were worried that we would lose our purchase. Becky and the team worked in tandem with our solicitors to move the process forwards, including calling, e-mailing and chasing the buyer and his solicitors, and keeping us up to date every step of the way, until our eventual completion. We cannot thank them enough, especially Becky, for helping us to manage the stress, and for their excellent service and communication. Highly recommended! Thanks guys :)
Donna · 24 March 2026
Agent replied · 2 June 2026
Thank you very much for your wonderful review and for taking the time to share your experience.
We are absolutely delighted to hear how pleased you were with the service from our Duston team. Buying and selling a home can certainly be a stressful journey, especially when delays arise, so it’s fantastic to know that Becky and the team were able to support you, keep things moving, and provide reassurance throughout.
Becky will be especially pleased to receive your recognition, she truly goes above and beyond for her clients, and your feedback means a great deal to all of us.
Wishing you all the very best in your new home, and thank you again for your recommendation!
★★★★★ 5/5
TrustpilotThe wonderful staff at JG
The wonderful staff at JG, especially Steve, have never been anything but brilliant throughout the 2 years it has taken to sell my house. Despite many sales failing, a few on the day before completion, they have instantly secured new viewings. The have always been honest and fair, contactable at a times and personable throughout. In the midst of all the let downs, I have felt supported and respected, so that I can now celebrate the completion of a sale that could have been so much more stressful. I cannot express any more how grateful I am to their expertise and dedication.
Claire · 11 March 2026
Agent replied · 2 June 2026
Thank you so much for taking the time to share your experience. We truly appreciate your kind words. Selling a property can sometimes be a long and challenging journey, and we are so pleased that our team was able to support you throughout the process.
We will be sure to pass your lovely feedback on to Steve and the rest of the team. It means a great deal to us that you felt supported, informed, and treated fairly during what was understandably a stressful time.
Congratulations on finally reaching completion, and thank you again for trusting us to help you through the process. We wish you all the very best for the future.
★★★★★ 5/5
TrustpilotJackson Grundy was excellent
Jackson Grundy was excellent, especially Becky Toone. We had an extremely risky chain where the deal could've fell through due to very tight deadlines for completion, but Becky was a force of nature doing everything she could from chasing the buyers/sellers up and down the chain as well as the solicitors . Without her it's very possible our move may have collapsed so I want to thank her very much for this
Chris · 7 February 2026
Agent replied · 25 February 2026
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and Becky Toone’s dedication throughout what was a challenging chain. We will be sure to pass your comments on to Becky and her team. We are pleased everything completed successfully and wish you all the best for the future.
★★★★★ 5/5
TrustpilotWe used the Duston branch to help sell…
We used the Duston branch to help sell our house. Olivia and her team were amazing throughout the whole process. Kept us up to date with everything, so we never questioning what was going on. They always gave us good notice of viewings with feedback at the end.
Beki · 17 July 2026
Agent replied · 24 September 2026
Thanks so much for taking the time to leave such a thoughtful review. It was an absolute pleasure helping you with your sale.
We are delighted to hear that Olivia and the team kept you informed throughout the process and were able to provide reassurance during what turned out to be a particularly stressful move. We will be sure to pass your kind words on to Olivia, they will mean a great deal to her.
Thank you again for your recommendation. We wish you all the very best.
★★★★★ 5/5
TrustpilotBecky,Olivia and Chris from Jackson…
Becky,Olivia and Chris from Jackson Grundy Duston were so friendly and easy to deal with when we were selling my sisters property.They kept us up to date with everything from start to finish.Would definitely recommend them
Janet · 21 August 2026
Agent replied · 24 September 2026
Thank you so much for taking the time to leave this review. We are delighted to hear that Becky, Olivia and Chris made the process of selling your sister's property such a positive experience. We will be sure to pass on your kind words to the team at our Duston branch. Thank you again for recommending Jackson Grundy.
★★★★★ 5/5
TrustpilotThank you to Becky and the team at…
Thank you to Becky and the team at Jackson Grundy Duston for all your help with our house purchase. Becky was friendly, helpful, and kept us updated throughout the process. She made everything much easier and was always happy to answer our questions.
Laura · 25 June 2026
Agent replied · 24 September 2026
Thank you so much for your wonderful 5 star review. We are delighted to hear that Becky and the team at the Duston branch made your house purchase such a positive experience. Becky will be thrilled to know her friendly approach, clear communication, and dedication helped make the process easier for you.
Your kind recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We wish you every happiness in your new home and thank you again for choosing Jackson Grundy.
★★★★★ 5/5
TrustpilotBecky and crew
Becky, Chris & Olivia were extremely helpful in sorting out our sale, negotiating with solicitors, mortgage company and our purchaser.They took the stress out of the whole proceedure.
Pat · 23 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic 5 star review. We are so pleased Becky, Chris and Olivia could make the process less stressful. We really appreciate your kind words and wish you all the best.
★★★★★ 5/5
TrustpilotDuston Jackson Grundy were…
From day one Jackson Grundy were excellent from start to finish, they were pivotal in ensuring a smooth transition between all parties in the sale. They kept us informed, were very helpful with any questions we had and kept us sane during some stressful elements. For a first class highly professional service we would highly recommend Becky, Chris and James from Duston Jackson Grundy branch.
Mags · 3 September 2025
Agent replied · 24 December 2025
Thank you for your wonderful feedback! We're so pleased to hear that your experience with the Duston branch was a positive one from start to finish. Becky, Chris, and James will be delighted to know they helped make a potentially stressful process feel smooth and supported. Your recommendation means a great deal to us, it was a pleasure to assist you.
Kind regards
Jackson Grundy
★★★★★ 4/5
TrustpilotExtremely good
From start to end their service delivery was extremely good. Olivia at the Duston branch maintained communication between us, buyers and both set of solicitors. Olivia shared up to date information making the process less stressful. I would have given 5 stars BUT commission was agreed at a lower %, they tried to charge an higher % and did not in any way state that VAT would be added. This made a significant difference in our payment to them and lacked clarity on their part. However I would go with them again.
Mrs · 29 May 2026
Agent replied · 2 June 2026
Thank you for taking the time to leave us such a thoughtful review.
We are delighted to hear that you were pleased with the service provided throughout your move and that Olivia kept communication flowing smoothly between all parties involved. Buying and selling property can be stressful, so it is great to know her support and updates helped make the process easier for you.
We also appreciate your feedback regarding the commission and VAT clarification. We do aim to be as transparent as possible, and for clarity, our Confirmation of Marketing form, which was signed at the start of the instruction, does state that all fees are subject to VAT unless otherwise stated. However, we appreciate your comments and will continue reviewing how we communicate fees to ensure everything is as clear as possible from the outset.
Thank you again for your recommendation and for choosing us to assist with your sale. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotSupportive, professional, all round 10/10!
I have recently been using the Mortgage Broker services with Louise. I can honestly say it has been the best experience for a FTB, Louise answered all my questions I had about every single thing professionally and promptly. I felt completely supported throughout the procedure & that everything was in my best interest, rather than theirs. A shoutout to Alice too, who answered my emails in Louise’s absence & even gave me a call to discuss parts of the mortgage offer on the same day as asking the question. I would 10/10 recommend to anyone else & look forward to working with them again in the future.
Amy · 18 September 2024
Agent replied · 26 October 2024
Thank you so much for your wonderful review! We're thrilled to hear that Louise provided such an excellent experience for you as a first-time buyer and made sure all your questions were answered promptly and professionally. It's fantastic to know you felt fully supported throughout the process. We'll also pass on your kind words to Alice for stepping in so seamlessly. Your 10/10 recommendation means the world to us, and we look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotMyself and my boyfriend are first time…
Myself and my boyfriend are first time buyers, All of Jackson Grundy made the process so much easier! Megan was our mortgage advisor and couldn't have done a better job, she was patient and incredibly helpful so thank you Megan! We also spoke with Becky who assisted with all the middle work between us and our solicitors, she always kept us up to date with the process, Thank you Becky. As well as Brandon who always was there when we wanted to view the house.. over and over again😂 We couldn't have had such a smooth sailing process without you all- Thank you!
Tia · 14 September 2024
Agent replied · 26 October 2024
Thank you for your fantastic review! We’re so glad to hear that Megan, Becky, and Brandon made your first-time buying experience smooth and enjoyable. It’s great to know their support and patience helped make everything easier. If you need anything else in the future, don’t hesitate to reach out. Congratulations on your new home, and thank you again for your kind words!
★★★★★ 5/5
TrustpilotFantastic estate agents
Fantastic estate agents! Chris was very quick in finding someone to buy our house, both him and Megan were incredibly professional with everything to do the sale and showings.Becky was a godsend when it came to the sale! She helped to keep me calm most of the time with reassurance and support throughout. We had a bit of a longer wait due to management companies, but Becky keep everyone update and spoke to us at least once a week. A fantastic firm, we would recommend them to anyone! Thank you all so much! The Eldreds
Evie · 31 July 2024
Agent replied · 26 October 2024
Thank you very much for your wonderful review! We’re thrilled to hear that Chris, Megan, and especially Becky made such a positive impact on your experience. Becky will be delighted to know she provided the reassurance and support you needed. We truly appreciate your recommendation, if you ever need anything in the future, we’re here to help!
★★★★★ 5/5
TrustpilotJackson and Grundy Duston - superb
Jackson and Grundy Duston, have been amazing to deal with from start to end. We initially chose them to sell our property, as compared to other agents we approached they did not do a hard sell, harass us, or rubbish other agency’s in comparison to them. Megan and Chris were super professional throughout the selling process and they helped me secure an offer within a week or two of being on the market. Later Becky was superb as the sale progressed and supported above and beyond with facilitating communication between us, all solicitors in the chain and the other estate agents in the chain. I’m so grateful to the whole team for the fantastic service they gave us and after having a pretty dismal view of estate agents prior to working to these guys, I have had my mind well and truly changed. My advice to anyone choosing an estate agent to sell their property is to be careful who you chose to represent you - if they hard sell and make you uncomfortable then the chances are that any potential buyers of your property will feel the same. The team at Duston could not be more pleasant to deal with.
Kate · 16 July 2024
Agent replied · 26 October 2024
Thank you for such a thoughtful review! We’re delighted to hear that Megan, Chris, and Becky made your experience smooth and positive. It’s great to know we changed your view of estate agents and that our approach stood out for you. We truly appreciate your kind words and recommendation. If you ever need anything in the future, don’t hesitate to get in touch.
★★★★★ 5/5
TrustpilotBecky has been absolutely incredible…
Becky has been absolutely incredible throughout our journey- an outstanding example of what an estate agent should be. We were first time buyers, with quite little knowledge around how things work etc. Becky was incredibly approachable, always responded quickly and chased/ supported with anything and everything. I honestly cannot thank you enough. Would 100% use Jackson Grundy again in the future and that’s all thanks to Becky!! Thank you :)
Zoeee_ · 18 December 2024
Agent replied · 2 June 2026
Thank you so much for your kind words! We’re so glad Becky could guide you through the process and make your experience as smooth as possible. It’s wonderful to hear that you felt supported every step of the way. We truly appreciate your recommendation and would be more than happy to help again in the future! 😊
★★★★★ 5/5
TrustpilotThe manager Becky at Jackson Grundy…
The manager Becky at Jackson Grundy deserves 10stars. Professional ,caring and supportive. Becky goes above and beyond to help,even outside of work hours. Thank you Chris for your amazing photos and James for looking after my property when showing prospective buyers. Thank you.
Pamela · 4 September 2025
Agent replied · 24 December 2025
Thank you so much for your kind words! We're thrilled to hear that Becky, Chris, and James made such a positive impact on your experience. Becky will be especially touched to know her professionalism and dedication didn’t go unnoticed, she truly does go the extra mile. We'll make sure your thanks are passed on to the whole team.
Kind regards
Jackson Grundy
★★★★★ 5/5
TrustpilotI used jackson grundy to sell my mother…
I used jackson grundy to sell my mother flat, they were absolutely amazing really helpful, very thorough, i didnt need to keep calling them as they made sure i knew what was happening all of the time, would recommend you use them Becky and the team are fantastic x
Mrs · 27 June 2025
Agent replied · 2 June 2026
Thank you so much for your lovely feedback! We're so pleased to hear that your experience with Becky and the team was such a positive one.
Your recommendation means a lot to us, thank you again for choosing Jackson Grundy!
★★★★★ 5/5
TrustpilotHouse sale following parents passing
Following the passing of our parents we contacted Becky at Jackson’s and from the off we were provided with excellent support and advice. It took several months for probate to be sorted out and during that time we lost a link in the chain but Becky kept us informed and secured very quickly another purchaser. During what was a difficult time for the family, Jackson staff were great, always replied to emails and answered all our queries. Becky was particularly helpful and supportive throughout the process and we would strongly recommend using Jackson Grundy if your selling you home and want first class service
Michael · 26 March 2024
Agent replied · 26 October 2024
Thank you for your heartfelt review. We’re so glad to hear that Becky and the team were able to provide the support and guidance you needed during that time. Your recommendation means a lot to us, and we appreciate your kind words about our service. If you need any further assistance in the future, please don’t hesitate to give us a call.
★★★★★ 5/5
TrustpilotGreat Team Work
Rhys, Aby and Sam made a great team with helping us with a very challenging purchase along side a sale too. They were professional, knowledgeable, helpful and very patient and at times went above and beyond to help things progress as best as possible. Good and helpful communication throughout a long process. If one of them was not available, the other would be able to pick up the trail. We wouldn't hesitate to use JG again.
Mrs · 6 June 2024
Agent replied · 26 October 2024
Thank you for the fantastic feedback! We’re so glad Rhys, Aby, and Sam could support you through both your purchase and sale. It’s great to hear that their professionalism and teamwork made a difference. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotBrilliant Estate Agent
Many thanks to Becky and the team at Jackson Grundy Duston for all their help and support during the marketing and sale of my Mum's property.
Customer · 28 January 2026
Agent replied · 25 February 2026
Thank you for your kind feedback. We are so pleased Becky and the Duston team were able to support you during the sale and help make a difficult time a little easier. Your kind words will be passed on to Becky and the team. Thank you again.
★★★★★ 5/5
TrustpilotSuperb
Rhys and Sam at the Daventry office were absolutely fantastic! From the moment I walked in, their friendly demeanour and wealth of knowledge put me at ease. They went above and beyond to address all my questions and concerns, making the entire process seamless and stress-free. No task was too big or too small for them, and their professionalism was truly commendable. I highly recommend Rhys and Sam to anyone in need of selling their home. Thank you both for your outstanding service
Lily · 14 February 2024
Agent replied · 26 October 2024
Thank you for your wonderful review! We’re thrilled to hear that Rhys and Sam made your experience so positive and stress-free. Their dedication and professionalism mean a lot, and we’ll be sure to pass on your thanks to them. We appreciate your recommendation and are here if you need anything else. Thank you!
★★★★★ 1/5
TrustpilotJust avoid Northampton brach
Very disappointing experience with Northampton branch. I was already in the process of purchasing a property through this estate agent and had instructed solicitors to proceed with the transaction. Despite this, I was told that unless I participated in a competitive bidding process within three days, the property would be put up for rent.
Olga · 5 June 2026
Agent replied · 24 September 2026
As a formal complaint has been raised and is currently being dealt with through our complaints procedure, it would not be appropriate for us to comment on the details of the matter on a public review platform.
We will continue to correspond with you directly to bring this matter to a conclusion through the appropriate channels.
★★★★★ 5/5
TrustpilotEffective, professional team
Effective sales marketing generated plenty of viewings by genuine buyers. Helpful team kept me informed during the process. Thanks to all members of staff who navigated the sales process - which due to circumstances beyond their control wasn't always as straight forward as it might normally have been! Recommend this branch of Jackson Grundy
Gordon · 28 May 2026
Agent replied · 2 June 2026
Thank you so much for your positive feedback and for taking the time to share your experience. We are delighted to hear that our team could support you throughout the sales process and generate genuine interest in your property. We truly appreciate your recognition of our staff’s efforts, especially during a process that wasn’t always straightforward. Your recommendation means a great deal to us, and we will be sure to pass your thanks on to the whole team at this branch of Jackson Grundy.
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