Every review we hold for the Roade office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey will scam you out of your security…
They will scam you out of your security deposit. I have never before had any letting agency take more than an £80 charge for either cleaning or damages in over 10 years of letting and JG tried to take over half of our security deposit for; a burn in the carpet (which you can’t even see in the pictures), a few spots of mismatched paint on the walls and cleaning due to water spots on the stove! It took months to negotiate the charges down to just a couple of hundred pounds! Do not let from them if you have an option. It’s not worth it! We will never use them again.
Julia · 20 November 2020
★★★★★ 5/5
TrustpilotAmazing agency.
Amazing agency.I am renting a house with Jackson Grundy for 3 years already. Never had any issues with them, whenever we need something i can easily get in touch with them, if i need to agree something with the landlord they come back to me shortly with an answer. I am not really a person who writes reviews but i have decide to do it as a good experience has to be shared as well. I am in touch always with Tracey Porter and i love the way she is doing her job. I would like to thank her for the beautiful experience that i am having,
Silvia · 8 October 2020
★★★★★ 1/5
TrustpilotAbsolutely useless.
Absolutely useless.. our house could be falling down and they wouldn't care or rush to get things sorted. You tell them things that need sorting out and they don't ever sort it you have to constantly chase them and push them. Always quick to chase payments up if we have ever fallen behind but not quick enough to sort out any problems! Absolute joke.
AmyAshfield · 5 February 2023
★★★★★ 5/5
TrustpilotExcellent service !
Excellent service throughout the whole process , they did a great job of selling our house!
Chris · 13 February 2024
Agent replied · 26 October 2024
Thank you for your feedback! We’re delighted to hear that you had a great experience and that we were able to effectively sell your house. If you need any further assistance in the future, we’re here to help!
★★★★★ 1/5
Trustpiloti have a problem with one of their…
i have a problem with one of their tenants outside lights. Not interested in helping resolve the problem. Took the tenants word for it without investigating it. Blamed another property who's light is no where near us. Jackson Grundy have an awful attitude. I have now spoken to the person who Jackson Grundy have blamed for the light and he is absolutely livid. Looks though he might take this further.
Ian · 2 March 2022
★★★★★ 5/5
TrustpilotWe had an overall good experience with…
We had an overall good experience with Jackson Grundy. Becky did a great job at keeping us informed all the way through the process and doing a lot of chasing to ensure everything kept moving! Even after what felt like 10 calls a day she still had the time to speak with me or drop me an email
Daniel · 29 May 2023
★★★★★ 1/5
Trustpilotgarden charges, have you been stung as well?
It’s been some years since I used Jackson Grundy, however after reading the other bad review of garden charges I feel it necessary to leave a comment because I also got stung for garden charges to the tune of £50 (well thats what they tried to charge me, but I complained, and they got funny about it and I’ve never forgotten it). This was because I had apparently left the grass slightly long. I feel I must point out due to us moving into another property quite a long way a way earlier than the end of our tenancy (I had paid all due rent up to the end of the tenancy, so they had already got extra money). I left the garden in a tidy condition and also out of my own pocket repaired a fence at the bottom of the garden even though it was broken when we moved in. This cut no ice with this company who still wanted extra money, I refused and we reached a lower settlement but it got needlessly a little nasty. I’d also point out that on occasion representatives of Jackson Grundy let themselves into the property unannounced without knocking the door on inspection days even though I said I would be in, imagine my surprise coming on here and finding another person stung by garden charges. Stealth hidden estate agent charges. my advice avoid if you can.
Brian · 26 September 2019
★★★★★ 5/5
TrustpilotFantastic from start to finish!
Jackson Grundy were fantastic when selling my property. They quickly had lots of viewings lined up and sold it within a few weeks. They kept me updated throughout the sales process and ensured that everything ran smoothly. The whole team have been great from start to finish. I would not hesitate to recommend them!
Carolyn · 23 August 2023
★★★★★ 5/5
TrustpilotJackson Grundy look after my rental…
Jackson Grundy look after my rental property in Long BuckbyThe service that Tanya and Lindsey provide is nothing short of excellent!They do what they say they are going to do on time every time They are diligent and really care about their clients Thank youMichael
Michael · 16 October 2023
★★★★★ 1/5
TrustpilotThe WORST Estate Agents we have ever…
The WORST Estate Agents we have ever had the misfortune to come across. If you want to deal with unprofessional, dishonourable, dishonest and down right incompetent people, Jackson Grundy is the company for you.Should you wish to discover exactly why we are so disgruntled, please feel free to get in touch and we will divulge the disgraceful service we received.
Laura · 2 April 2022
★★★★★ 1/5
TrustpilotNever knew some companies could be so nasty
This company, especially the Daventry branch will try to hoodwink you out of your deposit and try to charge you for extras when you leave a property. That happened to us, a lot of unnecessary and needless nastiness after renting a property for 3 years. They know some people are in a desperate situation and will feed off that.
Mr · 27 October 2021
★★★★★ 5/5
TrustpilotGreat estate agent!
I dealt with Jackson Grundy on the purchase of my new property. They have always been very efficient, easy to contact and very helpful. In particular, Becky who worked really hard to ensure the purchase went through smoothly. I would highly recommend!
Melissa · 27 May 2023
★★★★★ 5/5
TrustpilotBought a property with…
Bought a property with Northampton/Duston office, James S and JG were awesome
George · 29 November 2024
★★★★★ 5/5
TrustpilotDuston Jackson Grundy estate agents
I can't praise Duston Jackson Grundy estate agents enough. They have gone the extra mile to get this sale through. Working nonstop. They have been unfailingly cheerful and positive. Absolutely excellent service.
Hazel · 1 November 2023
★★★★★ 5/5
TrustpilotHouse move
Great service through the whole process, always kept in touch, giving you peace of mind everything was going well. Would definitely recommend
Miss · 21 March 2024
★★★★★ 5/5
TrustpilotGreat service!
Becky and Megan have both been so helpful- even after completion they’ve been quick to respond to my emails. Definitely recommend as a first time buyer.
Katie · 28 July 2023
★★★★★ 1/5
TrustpilotBad agency
Bad agency, always when I saw new property online for rent they said it’s already taken, but it’s still on rightmove or zoopla
Turcan · 10 October 2023
★★★★★ 5/5
TrustpilotOutstanding service from the Weston…
Outstanding service from the Weston Favell office.Tom really does have the patience of a saint....whereas I don't suffer fools gladly which is why I left the solicitor up to him. Thank you for all your time and patience, it was worth every penny
Michelle · 22 March 2021
★★★★★ 5/5
TrustpilotA class apart!
Richard P & Teresa at the JG Daventry branch are a class apart. They went the extra mile to help us get to completion day, and have been nothing but brilliant to deal with our purchase. Thanks guys, you are amazing!
Anthony · 5 August 2021
★★★★★ 1/5
TrustpilotJackson Grundy is a horrible estate…
Jackson Grundy is a horrible estate agent - Katy Clayton and does not know how to talk to clients, just for their commission they will miss communicating - please don't use them at all they are worthless - time waster
Emily · 5 August 2021
★★★★★ 1/5
Trustpilot1 of the worst estate agents in…
1 of the worst estate agents in Northampton...I would not give them even a single star...Bunch of jokers & they say a lot of lies.
Royalty · 21 January 2023
★★★★★ 5/5
TrustpilotThank you to the letting team
Thank you to the letting team. My enquiry reference renting was dealt with in a most professional and friendly manner by the lady i spoke to.I would highly recommend this company to anyone wishing to rent.
Bill · 18 November 2020
★★★★★ 5/5
TrustpilotVery professional
Very professional, efficient and helpful through the whole purchasing process.
Neil · 22 August 2023
★★★★★ 5/5
TrustpilotI had a very pleasant experience with
I had a very pleasant experience with this estate agent when buying my first home. Very happy with the service provided.
Georgia · 22 May 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
