Trusted Agent profile · Rickmansworth

Gibbs Gillespie Rickmansworth reviews

4.2

★★★★★ Great

865 reviews across 2 platforms

3 Odeon Parade, High Street, Rickmansworth, WD3 1EE

Gibbs Gillespie's office in Rickmansworth, at 3 Odeon Parade, is rated 4.2 out of 5 across 865 reviews on two platforms, including 406 Google reviews rated 4.7.

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4.7 / 5

406

Reviews on Google

This office

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459

Reviews on Trustpilot

Business-wide

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Awards

Industry awards

Gibbs Gillespie Rickmansworth won awards at EA Masters in one year, most recently 2022.

EA Masters winner in one year: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

Reviews

Every review we hold for the Rickmansworth office, from every platform, shown as written. First names only.

5/5

Google

Gibbs Gillespie really understand the local property market and this shone through during our property transaction with them. They delivered on achieving our house sale in good time and helped us to also purchase a property they were also marketing. Josh, Tom and the team were very professional, informative and courteous throughout and helped to make this a hassle-free and seamless house purchase and sale transaction. The only stressful bit was the moving day!

Mark · 15 June 2019

5/5

Trustpilot

Gibbs Gillespie Uxbridge is one the best Real Estate Agents.

Gibbs Gillespie Uxbridge is one the best Real Estate Agents within London. I would like to give special thanks to Sophie Hayes for her excellent support and professionalism.

Forhad · 2 August 2022

Agent replied · 13 June 2024

Forhad Chowdhury, we are glad we could help! We hope to be of service to you again in the future. Kind regards Property Management

5/5

Google

I have dealt with Lewis (Lettings) and Ellie (Finance) who have provided a great service. Always ready to help and answer queries and provide regular updates. Thank you both!

Abdullah · 14 June 2022

Agent replied · 13 June 2024

Hi Abdullah , thank you so much for your positive comments about the Gibbs Gillespie team. We are always more than happy to assist you if anything else comes up. Take care!

5/5

Google

I work in the mortgage industry and speak with estate agents every day and know a good estate agent when I see one. In Josh, in the Rickmansworth office, I found a polite, efficient and professional estate agent that I can highly recommend. Josh was always quick to provide advice and updates and he managed the entire sale process very efficiently from the initial meeting right up to completion. Thank You

Simon · 14 June 2020

4/5

Google

We recently dealt with Isaac Wren when looking for and subsequently renting our new flat. He was quick to respond to my initial online enquiry, and followed it up immediately with a viewing booking but also suggesting additional properties that may be suitable based on our criteria. It was one of these additional properties we ended up renting and overall have been very happy with service provided by Isaac and the team at GG Rickmansworth.

Louise · 15 June 2018

1/5

Trustpilot

Very upsetting and unprofessional

I contact the Stanmore branch regarding a property available for rent that was perfect for me and my partner. I was lucky enough to find the listing as soon as they put it up. I contacted them via the form on Zoopla and they called me and were very rude: didn't identify themselves and asked "How can I help?". I didn't even know what the call was about until I asked if this was about the property.They asked for a few details about annual income, etc and said they would contact the current tenant to arrange a viewing when it was convinient for them. A few days later, I called them back asking about the viewing, they said they were still awaiting for a time and date. The next day, they put up on Zoopla that the property was let. We didn't even get the chance of viewing the property and they didn't contact us back saying the property was let by someone else.Very upsetting and unprofessional approach.

Evelyn · 6 December 2021

Agent replied · 13 June 2024

Dear Evelyn We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

5/5

Trustpilot

Absolute brilliant service from Hazel…

Absolute brilliant service from Hazel Akhazemea! Your work ethos, dedication and customer care is second to none. Thank you for your hard work and all your effort in ensuring that suitable accommodation was secured for us effortlessly from you! Excellent team spirit you have. Overall, thank you indeed to the letting team who who also helped by giving suggestions on how our special needs can be accommodated to ensure all would be in place when we move. Looking forward to moving to our new place. We could not have done it without you Hazel.Hazel, you are an invaluable professional to your , they should be proud of your work ethic and decication to your work and clients.

Consumer · 25 October 2021

Agent replied · 24 August 2024

Good AfternoonThank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team at Harrow and they will be happy to discuss this with you further, Kind Regards, Customer Care .

5/5

Trustpilot

Thank you so much Georgia Smith tenants…

Thank you so much Georgia Smith tenants renewal dept for such excellent service and help renewing my tenancy contractExcellent service as always.

Lyn · 6 January 2023

Agent replied · 13 June 2024

Dear LynCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thank you so much to the amazing rental team at Gibbs Gillespie Rickmansworth. Ashley, you have turned my contract around in the quickest time possible, you accommodated everything even when issues on my end cropped up! You were incredibly helpful, staying calm and found fantastic solutions, your negotiating skills were second to none.Thanks to you we will be moving into a lovely home.. one very happy family my end :) forever grateful.

Sarah · 15 June 2019

1/5

Trustpilot

Moved in to a flat which was filthy

Moved in to a flat which was filthy, mattress urine stained, carpets covered with dirt, and Hossam from Gibbs Gillespie claimed we had accepted as seen.Eventually after numerous complaints a cursory 40 minute clean was carried out, a week after keys handed over. Would never use again

Adam · 17 July 2024

Agent replied · 24 August 2024

Dear AdamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team

5/5

Google

A great estate agents who I always felt were on my side. I dealt with Josh who was helpful from start to finish. When there were some issues with the sale of the flat he kept the pressure on lenders and solicitors and helped to solve all the issues, well worth the fee. If you are buying or selling in the area I can think of no better agents.

Neil · 14 June 2020

5/5

Trustpilot

Paul Tindley went above and beyond

Paul Tindley was exceptional in helping us close our sale in a an extremely time constrained situation. From start to finish, he led a professional process, helping us achieve our target offer region and get us over the line in a very stressful situation. He added the personal touch of always making himself available to speak and in terms of follow through, he went above and beyond.

Kish · 18 December 2020

5/5

Trustpilot

Very satisfied

I have found Josh to be very professional and always available on the phone if I have any queries or concerns.I'm very happy with the photos taken of the house they're very well presented and shows off the properties potential.

Nicole · 30 October 2024

Agent replied · 26 December 2024

Dear NicoleCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

So far so good !

We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.

Mr · 6 February 2017

5/5

Trustpilot

So far so good !

We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.

L · 6 February 2017

1/5

Trustpilot

The worst Estate Agent that I have ever…

The worst Estate Agent that I have ever dealt with. Please avoid this estate agent at all cost. We viewed 3 properties with this estate agent.The first two properties we viewed the sales negotiators didn't have any clue about the property. The first guy didn't even know where the boiler was. So useless and incompetent. The third property that we were meant to view, the estate agent didn't even turn up. Called them whilst at the property and only to be told that someone made an offer a few days ago. Their level of professionalism is beyond me. The branch managers Oliver Squires and Tim Buckley are the worst, rude and very unprofessional.Since the agent has decided to comment, I will add the following.I find it mind boggling that you have the decency to say you want to make things right when a complaint was raised with your managers and nothing was done, apart from being rude and unprofessional.I really wouldn't recommend Gibbs to my worst enemy!

Tina · 16 July 2021

Agent replied · 13 June 2024

Dear Tina,We are sorry to learn of your comments and rest assured, we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team

5/5

Trustpilot

Professional and proactive

Moving is very stressful for all of us, Gibbs Gillespie is very hands on, proactive and really helpful all the way, effective communication with both buyer and myself, I felt ease because I always know I can trust them, especially my move manager Luca.

Sam · 30 September 2023

5/5

Google

Sophie Cook has been so helpful throughout the process. Sophie always follows up, I've never had to chase for an update. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Anelda · 14 June 2022

Agent replied · 13 June 2024

Dear Anelda Thank you for the great review of our Gibbs Gillespie Estate Agents Rickmansworth team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Google

We're oversea customer, Sophie is very responsive on our emails.With her professional, she made the whole experience very smooth even in electronic ways.Thank you so much!

Sai · 14 June 2022

Agent replied · 13 June 2024

Hi Wong, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!

5/5

Trustpilot

An honest and considerate company to deal with

An absolute pleasure to deal with Gibbs Gillespie Pinner branch. I mostly interacted with Victoria Wharton in regards to letting my house. Not only she was approachable, she always came back with an answer when she said, she will. Gibbs Gillespie kept me well-informed from the beginning until my house was rented to suitable tenants. I am truly happy with their service and would happily and confidently recommend them to anyone.

Aakash · 9 October 2022

Agent replied · 13 June 2024

Aakash, we are glad we could help! Thank you so much for your kind words!We do hope we can be of assistance in the future. Take care!

5/5

Google

I was very happy with George and Rosie!!. They both where extremly professional and done an exceptional job! I was extremely happy with the service Gibbs gave up, they went above and beyond to meet our requirments as a buyer's. Anybody who wants to buy a house 🏠 should most definitely use this estate agents above any other you might be considering. I have bought 3 houses and worked for various estate agents, online agents and high street and I truely believe they have the best structure to ensure you meet the time -frame you want to purchase in. Worth every penny!. Would most definitely recommend and use again. Thank you Gibbs Gillespie! ❤PositiveResponsiveness, Quality, Professionalism, Value

Kunal · 15 June 2021

Agent replied · 14 June 2024

Dear Kunal Ramchurn, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I've been using GG for letting my property for a while, and they're always professional, great at communicating, efficient and prove good value for money. I also recently used them to sell a property, which wasn't the most straight forward of chains. They managed this process over a 6 month period and ensured it remained on track. They went above and beyond to do so. I genuinely believe it it were not for the way they handled the chain and their understanding of the demands of those involved, it would not have reached completion. Thanks.PositiveResponsiveness, Professionalism

Chris · 14 June 2021

Agent replied · 13 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Brilliant! Ashley provided me a 5 star service from start to finish.. he was able to find a tenant for me within a few weeks with the right rent ( one i wanted). Smooth journey ... ashley was very upfront , clear and understanding. He understands the demands/ requirments of both the landlord and tenant very well. he kept me updated throughot on a regular basis! Thanks Ash for a fab experience.

Dr · 15 June 2018

5/5

Google

My property was managed by Josh at the Rickmansworth branch. My wife and I cannot sing his praises enough. Due to unforseen circumstances by other parties in the chain, the sale nearly collapsed countless times. But due to Josh's persistence, we managed to get things sorted and have finally exchanged. Huge thanks to Josh and the team - if you're going to sell your house. Do it with these guys.

Marvino's · 16 June 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Gibbs Gillespie Rickmansworth

Has Gibbs Gillespie won any awards?

Yes. Gibbs Gillespie won Gold for Best Estate Agent Guide 2023 Gold Award, Rickmansworth branch at EA Masters 2022.

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