Trusted Agent profile · Richmond
★★★★★
426 reviews across 2 platforms
31 Sheen Road, Richmond, TW9 1AD
Part of John D Wood and Co Lettings, see every office.
John D Wood's office in Richmond, at 31 Sheen Road, is rated 4.0 out of 5 across 426 reviews on two platforms, including 140 Google reviews rated 4.6.
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Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
TrustpilotWe had a great experience with John D…
We had a great experience with John D Wood & Co Beckenham branch, they are far and away the best estate agents dealt with to date - reliable and speedy communication, friendly, and most importantly found us a great buyer incredibly quickly. Definitely recommend them
1/5
TrustpilotDON'T RENT FROM THEM
I moved into the apartment only to find countless issues, no hot water, an unmentioned carpet moth infestation, broken doors, and more. On top of that, dealing with the property manager, Razvan Boerean, was a nightmare due to his passive-aggressive attitude whenever I requested repairs. Over the course of a year, the agency changed property managers three times, making communication and accountability even worse. When I moved out, they made absurd claims to unfairly deduct from my deposit. Some of these claims mysteriously disappeared when I asked for further evidence. The property manager even hinted that if I chose to raise a third-party dispute, they would inflate the charges, such as replacing the entire balcony door, yet this was never mentioned again in the dispute process. As an international student, I felt like an easy target for this agency to exploit, especially when it came to unfair deposit deductions. Thankfully, I didn’t fall for their intimidation tactics and went through the dispute resolution process. In the end, the agency was awarded only 1/8 of what they originally demanded. The entire experience, from moving in to moving out, was a nightmare. No matter how good the rent may seem, it’s simply not worth it. If you're an international student, be extra cautious, this agency will try to take advantage of you. I strongly advise against renting from them.
4/5
TrustpilotJohn D Wood Wandsworth Positive Feedback
We have dealt with John D Wood in Wandsworth both to purchase a property and to sell one. Our experience has been positive, particular with Stewart Harrison, Head of Sales, who was extremely responsive, knowledgeable and on the ball. Stewart always took the time to speak to us, answer questions and give advice. Jimmy Gallagher was also fantastic.
5/5
TrustpilotVery experienced and competent
Very experienced and competent. Pleasant and easy to deal with. Took into account and dealt with our specific requirements. Terms were clear and reasonable. Achieved a good result. Would highly recommend.
5/5
TrustpilotFirst time buyer - Andrina Craig
First time buyer - just completed on the purchase and have moved in.My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best.Ki
1/5
TrustpilotSuch a terrible experience!
We have had such a bad experience with John D Wood in Battersea. Their lettings team doesn’t respond to e-mails, paperwork is done incorrectly, keys for our house weren’t accounted for. The management of this office is equally as diabolical and I would steer clear of using them in any capacity.
5/5
GoogleIf you have a house to sell - or a house to let - don't hesitate, just contact John D Wood Estate Agents, Richmond. In this impersonal & ghastly corporate world that threatens all of us, JOHN D WOOD is still an Estate Agent of integrity & amazing personal customer service! You can trust they will treat you as a real person - not just a profit margin! They will go above & beyond to fulfill exactly what you need & want - whether it be to renovate & re-market a property for letting, as in my case - or to sell your property! You can trust in their amazing expertise & dedication to give you exactly what you need. Look no further, JOHN D WOOD is the company you want in your corner! I have been with them for very many years & they never fail to deliver! And frankly, they're some of the nicest people on the planet! I can't recommend them more highly. Billie L Mayer
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI've been with Joh D. Wood since early 2016, they always managed to secure me good tenants in time without any gap between tenancies. Very good service from showing the property to handling over the keys. Special thanks to Gioia Joshi and Lucy Fox they are both extremely reliable and professional.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGreat Experience
I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency. I really appreciated his support and the smooth service provided from start to finish. Highly recommended.
5/5
GoogleI rented a property through Olivia at JD Wood in Richmond. Olivia was fantastic, responsive, organised and patient! I would have no hesitation in recommending JD Wood's letting service in Richmond.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFriendly and professional
We were able to sell our flat despite the difficult property market. The agents from John D Wood were extremely professional, knowledgeable, and followed up quickly with updates and other tasks. They were always polite and helpful and we’d use them again.
5/5
TrustpilotI had a fantastic experience with David…
I had a fantastic experience with David and the Docklands team. They were professional, approachable, and incredibly helpful throughout. As a first-time renter, I was a bit unsure of the process, but they made everything feel simple and completely stress-free.
5/5
TrustpilotGreat experience dealing with Bradley…
Great experience dealing with Bradley Gilchrist from the Beckenham branch. He made it all so seamless and hassle free. His knowledge and expertise is something you don’t come across very often and was very much appreciated. Highly recommended!
1/5
TrustpilotI would like to put 0 or less but it’s…
I would like to put 0 or less but it’s not possible, the estate agent John D Wood in Weybridge it’s a joke so unprofessional, ignoring customers after paying the deposit, only to don’t return them back with the pathetic excuse (Tegan Ellis).I don’t understand how can existing on the market the estate agency like this one , with so many 1 star reviews, apparently they try to take advantage and don’t return the money because I’m foreigner . Giorgio Mitu
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
GoogleI recently rented a house from John d Wood and used Charlotte Edwards as my estate agent! What a company! Charlotte was so fantastic, hands on, so easy to work with and made my move so effortless! Love this girl and company! the best in Richmond! Xxx
Thank you for taking the time to leave us this amazing 5* review and kind words. Kind regards Lucy, Customer Relations.
5/5
TrustpilotFresh in the UK and never let a…
Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.
5/5
TrustpilotWe really owe Peter Woods a huge thank…
We really owe Peter Woods a huge thank you for the efforts he went to , to secure the property of our dreams. We could not have done it without his help and he made the process very easy.
5/5
TrustpilotI was looking for a 2 bed in Notting…
I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!
5/5
TrustpilotA very good experience with Kate
Seamless - that's how it felt when Kate Martin helped me find a new home. She's thorough, considerate, super knowledgeable and gave really great advice. She really is brilliant to deal with and I can't recommend her enough.
1/5
TrustpilotJ D Wood lettings corrupt liars
Just to update my last comment - as a landlord I'm now told by J D Wood that I am tied into them and therefore paying them until my tenant leaves, whenever that is. My excellent tenant will have to leave in July and start again to get away from this un professional company. Unfair on him and his family as I'm a good landlord trapped by an appalling, greedy bunch. Landlords beware - even if J D Wood don't pay you in timely fashion you are tied to them, so they claim. I'm taking this to Radio 4 You and Yours because I just want nothing more to do with them. Being a trusting person I tried to negotiate an amicable agreement but the greedies kept lying to me! Turns out when I checked T and C’s that they have actually being lying to me and I can release myself from the contract by giving 3 months notice. I have a recording of Bea Piazza telling me I’m tied in until my tenant leaves even after this was pointed out to her. She is a very greedy liar, lied constantly to me about the contract T’s and C’s and also about my client. This has caused an immense amount of stress and wasted a huge amount of time. This is obviously company policy - you have been warned…
1/5
TrustpilotJDW LETTINGS DEPT HIGH ST WIMBLEDON - AVOID
The head of lettings in Wimbledon High Street cold-called me for months promising me she had corporate clients for my property, this was an untruth. From October to December, she tried to coerce me into dropping the price, advising me the 'market was particularly quiet' (old gem used by agents trying to scaremonger you into submission' I made two formal written complaints about this lady AC, and they were to respond to as per JDW's website statements. AC then tried to force me to accept two out of four tenants whose references were sketchy (one has only joined his company and the other was a Temp). AC then tried to coerce me into accepting tenants and rush through a gas safety cert which the company JDW recommended failed on my property (this later proved to be a false failed GSC). Out of the blue, I was asked to make my complaint to AC who responded to a complaint about herself!!!!! She then sent me an invoice for the rent for four tenants who have never entered the property and had failed references that were turned down. AC is. a bully whose sharp practice is supported by Ms Haskins another employee who is trying to coerce money from me on false pretences. I am outing this company. Normally I would respond.. however it did not end there, AC’s dept head from JDW HQ then started to bully me demanding I pay them one years rent even though no transaction or tenant was supplied ( due to FAKE references). The bullied me to the point of a breakdown! This company knowingly lied to me- tried to brush over trying to take 12 mo the fees and simply kept badgering me up to recently.
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
3/5
TrustpilotIndividual excellence let down by lazy communication and poor tenant management
While there are pockets of excellent service and friendly staff at JDW, overall our tenancy management experience was “hands off” at best and irresponsibly poor at worst. We had multiple managing agents throughout our three year tenancy, but nobody bothered to inform us when our point of contact would change, I only found out when emails would bounce. The landlord even switched away from agent management and nobody bothered to tell me that either. When I’d call for tenancy queries our initial managing agents were helpful, but others almost made me feel as if I was inconveniencing them. This isn’t to take away from great letting agents and certain great staff, but overall experience and keeping tenants informed leaves a lot to be desired.
5/5
TrustpilotAmazing service
I was directed to Opemi from the Docklands and City branch and I am amazed by the service that I received. She helped me find a property that suits my requirements and her professional was excellent.
5/5
TrustpilotI honestly couldn’t be happier with the…
I honestly couldn’t be happier with the service from the Notting Hill branch! From day one, the whole experience was seamless, professional, and incredibly well managed. Paris, in particular, was exceptional and truly went above and beyond.
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