Trusted Agent profile · Richmond
★★★★★
426 reviews across 2 platforms
31 Sheen Road, Richmond, TW9 1AD
Part of John D Wood and Co Lettings, see every office.
John D Wood's office in Richmond, at 31 Sheen Road, is rated 4.0 out of 5 across 426 reviews on two platforms, including 140 Google reviews rated 4.6.
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Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
TrustpilotTom has been an absolute pleasure to…
Tom has been an absolute pleasure to work with. His communication was clear, transparent, and efficient throughout the entire process. He kept me well-informed at every stage and was always quick to respond to any questions. His professionalism and dedication made the experience smooth and stress-free. Highly recommend!
5/5
TrustpilotExcellent support during a critical time
We’ve been impressed with the entire team at the Beckenham branch. Selling our parent's home to fund their residential care was a time-sensitive and emotional process, and the team guided us through it with professionalism. They were super-speedy with their responses and provided honest, invaluable advice at every step. Excellent support during such a critical time.
5/5
GoogleWe recently completed a house purchase in Richmond. Aleksandra handled the process and was very diligent and friendly throughout the process. She was very proactive in keeping lines of communication flowing, which I feel is the most important factor in the process of buying a house. Thoroughly recommend!
Thank you William for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotI began renting my flat with John D
I began renting my flat with John D. Wood, Fulham Road, in 2010. I live in Edinburgh, so it was important for me to have good management and choice of tenants. in both these area they have been exceptional. They dealt promptly with any issues. in particular the management of Eduard Popa and Stephen English have been first class. I decided to sell the flat this April. Huw Jones has been in charge, and once again his service has been first class. A number of people looked at the flat, I selected a buyer, and we conclude next week. My compliments to the professionalism I received which ensured a very satisfactory outcome.
5/5
TrustpilotGreat experience with James Mander
I’ve been renting with John D Wood for about two years now, and it has been a great experience. We recently had a slightly unsettled handover when our previous property manager left, but our new property manager, James Mander, has been absolutely fantastic always quick to help and resolving any issues as soon as possible.
5/5
GoogleWow! Thank you to Jane, Ed and all the team at JD Wood Richmond who guided us through a prompt and professional sale. Having sold a property barely 12 months prior and subsequently purchasing another immediately after the sale in Richmond I can genuinely say that the service we received from JD Wood is certainly one of the best we have experienced and would highly recommend.
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
5/5
GoogleAbsolutely first class service… my first sale and purchase, and the support and guidance received from Jane was outstanding. What could have been a fraught & stressful process was in fact smooth and worry-free. Based on my experience, I would unequivocally recommend JD Wood to anyone looking to enter the market, whether to sell, buy, or both! Thank you JD Wood, and especially thank you Jane!
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
5/5
TrustpilotJDW Earl’s Court (Fee Henderson)
I recently purchased a property marketed by JDW Earl’s Court and managed by Fee Henderson. Fee was v professional, knowledgeable, and incredibly responsive. She made the entire process smooth and stress-free (as much as it could be), providing clear communication at every step. Would recommend!
1/5
TrustpilotDO NOT GO WITH THEM
DO NOT GO WITH THEM. Poor communication from John D Wood. We wanted to purchase a property sold through them but their behaviour put us off. Holly from the Dulwich Branch was rude, unprofessional and not transparent in regards to process.
5/5
GoogleIt was a pleasure working with everyone at John D. Wood. All were very helpful and very courteous. From initial viewing of our flat to taking possession of the keys only took a week. The agents at John D Wood were very quick and efficient at getting all the paperwork in order. Overall my girlfriend and I had a very good experience, and would highly recommend this estate agency. Colin
Good afternoon Colin, thank you for taking the time to leave us your excellent 5* review of the great service you received from John D Wood & Co in Richmond. It is brilliant to read that the dedicated team were very helpful, courteous and acted quickly to sort all paperwork. Thank you also for the recommendation. Kind regards, Emma.
5/5
GoogleJane is brilliant! In a world of stressful property matters Jane has kept me fully informed at every stage of the transaction and her knowledge of the property market has been invaluable. She has been a calm voice throughout and her advice has been sound. I would not hesitate to recommend her to any client in need of a professional service from a property professional.
Thank you for your outstanding 5*review! It's wonderful to read that you were kept fully informed and up to date throughout the process by our John D Wood & Co branch. Thank you for the recommendation. Best wishes, Lucy.
1/5
TrustpilotRadyah Sultana, so rude and unprofessional
Radyah Sultana at Docklands & City office, who is in charge of the paperwork, was so rude, unprofessional, dishonest and impatient. I have received passive-aggressive threats from her and had a really bad experience.We worked smoothly with Egle and David, and paid the deposit very early.However, the contract was ready only 3 days before moving in, even though all the reference checks were ready two weeks ago!I understand that Radyah was sick for a few days, but I am unhappy that she made an excuse and LIED that the reference checks were just done yesterday. Now because of her inefficiency, I have to be efficient.Well, I am a customer, and she is the god.
1/5
TrustpilotAVOID JDW AT ALL COSTS
PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through. It’s honestly ridiculous, either don’t promise to call back, or live up to the expectations you’ve set yourself. The lack of basic communication is highly unprofessional and very disappointing.
1/5
GoogleJohn D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it. For your sake, I strongly recommend you avoid them.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.
1/5
TrustpilotI had an offer accepted on 11 march…
I had an offer accepted on 11 march 2026 then i had a call on the 13th March 2026 telling me they had another offer so i need to up my offer. This is so inequitable and wrong so just want to warn others out there or these cowboy underhand practices.
5/5
TrustpilotFrom start to finish with seeking a…
From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances. I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.
5/5
GoogleExcellent support throughout the buying process. Clear communication,professional advice; Agent very was very helpful, Guided us through every step, making the process easier, highly recommend.
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleA very professional service throughout the entire sales process from valuation to completion. Dominic, the Sales Manager, and his entire team could not have been more helpful or committed to managing the sale of my apartment in Richmond. I was kept fully informed of progress (both positive and negative!) and the advice given and support received was excellent - I can wholeheartedly recommend them.
Many thanks Deborah for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.
They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have) When we moved in we discovered the flat had no ventilation in the bathroom (which is a legal requirement under Homes for Habitability Act 2018 and does not comply with building regulations 2010) no windows or extractor fan, just a fan heater covering a hole where the extractor should be. We raised this and a few other repair issues. In the entire 6 months we lived there (we were evicted due to the landlord wanting to sell - through another agency as he clearly is not happy with John D Woods' service.) they fixed 1 issue.. the washing machine-the least urgent. We spent our entire 6 months there constantly stressed trying to sort this and other issues with J D Wood but they did absolutely nothing. We had only one set of keys between us for the first 8 days. The shower leaked a huge puddle onto the floor every time we showered. We didn’t have all the needed information for our move in. Not given the location of the bins or the meter readings locations. Then given a wrong location for bins and told we shouldn’t need to take meter readings.. We made an official complaint on 6th December. We (albeit too late) contacted the council & they came to visit, they were horrified. They drew up a report and submitted a preliminary works order for works to be carried out; mentioning the damp and mould. We only didn’t contact the council sooner because we hoped J D Wood would fix these issues, what fools we were. Their constant stalling tactics, asking us for photos, claiming they’re still waiting on the landlord to approve the works, only to find the manager George said the landlord said he’d 'already approved several of the works (albeit 4 months in) and why hadn’t they been done?' We had to pay 6 months rent up front so cash flow to sort the repairs was not the issue. We'd sent emails to contractors and then heard nothing from J D Wood. Eventually when a new contractor came out to the property he gave a quote to them for around £4000. The bathroom and kitchen are internal without any windows or extractors for ventilation. This contractor, planned to knock out through the building to put in a ventilation shaft, but did not explore the hole in the wall we had previously sent videos of to J D Wood. we explained all we thought had to be done was replace the fan heater on the wall with an extract unit as the ventilation shaft was already there. J D Wood claimed they needed to get permission from the freehold owner for wider works, however this isn't true as they could simply replace the fan heater with an extractor. hence no building works and £200. No one from J D Wood ever came to look at the vent until finally the area manager came (after our eviction) with his preferred contractor who agreed simply an extractor unit would work & cost no more than £200. They fully ignored our emails when they couldn’t be bothered to do something. The Ombudsman also awarded us £300 from John D Wood for their negligence. I’m sure they’ll to reply with their copy and paste message asking us to email the details but I’ve included most here so if you’re reading this 'John D Wood Person' don’t bother. If this review saves even one person from the renting hell we suffered with them then it’s worth the time writing it. This is the most incompetent group of people at their jobs. We are so happy we will never have to deal with any of these people again. Already the new management at our new rental have been infinitely more helpful and proactive. Also I never leave reviews and we want to never think about this again but I felt this review was important, I would not wish this stress on anyone.
1/5
TrustpilotAbsolutely abysmal property and tenant…
Absolutely abysmal property and tenant management experience. After an inventory check that showed that all furniture items were intact, JD Wood came back 5 months later to essentially accuse us of moving some of the furniture. Prior to this, while we were still in the flat, we had an issue with the fuse that cut power to the fridge and half the flat. We emailed, stressing that many items were at the risk of spoilage but received no support/response. The experience started alright but went severely downhill with time. Would not recommend.
5/5
GoogleGreat service from the Team supporting our move - super helpful, flexible to accommodate us arranging viewings at times convenient for us, quick to respond and deal with our queries. Thank You to Lucy, Gioia and Anna for your support with the move and Preya for the support as the property manager. Yulia
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIf you are a landlord with a property to manage, don’t hesitate to give the mandate to Stephen English. Especially if the property is high maintenance! Stephen provides exceptional service. He is responsive, professional and friendly, and he knows the best contractors in town, saving both the tenant and the landlord time and money. Huge thanks, Stephen, for making us feel at home.
Thanks for the excellent 5* review Selma! Thanks for your thoughtful comments about Stephen and our Richmond team. Best wishes, Lucy, Customer Relations.
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