John D Wood and Co Lettings Richmond reviews

★★★★★ 5/5

Trustpilot

Excellent customer service!

We are currently in the process of selling our flat through John D Wood, after previously being listed with another estate agent and receiving little to no communication about how our property was progressing on the market. The customer service we have received from John D Wood, in Beckenham, has been fantastic. We have been kept in the loop throughout, regarding the traction and interest online, given honest opinions and advice on pricing, and found they are very knowledgeable on the current market in our area. They make every step of the selling process as smooth as can be, by planning viewings around our schedule and assisting with surveyor access when required. The team have since found the right buyer for our lovely flat, which we are thrilled about. We have also viewed properties with John D Wood and found them to be very helpful in either having answers to our questions or finding the correct information from the vendors. All in all a very positive experience and have already recommended to others wishing to sell their property.

Natalie · 8 April 2026

★★★★★ 5/5

Trustpilot

10/10

Can’t fault the service from the Notting Hill team. Paris was super helpful, very attentive, and kept things moving without any stress. Communication was clear and consistent throughout. Would definitely recommend.

Drew · 10 April 2026

★★★★★ 5/5

Trustpilot

Lisa and the team at John D Wood in…

Lisa and the team at John D Wood in Beckenham are exceptional. Nothing is too much of an ask, and the guidance and advice given are always extremely helpful and supportive.

Abi · 9 April 2026

★★★★★ 5/5

Trustpilot

John D wood Beckenham were brilliant…

John D wood Beckenham were brilliant from initially approaching to the completion of my property. I couldn't be happier with Lily and the team in how helpful and proactive they were.

ML · 8 April 2026

★★★★★ 5/5

Trustpilot

Great experience

Great experience, we dealt with Ollie from the Battersea branch and he was super efficient. The whole process was very smooth and great communication. Very happy with the end result!

Poppy · 14 April 2026

★★★★★ 5/5

Trustpilot

Lily at the Beckenham branch has been…

Lily at the Beckenham branch has been amazing from start to finish. I couldn't be happier with how a Lily and the team handled everything, being helpful, professional and friendly.

Frankie · 8 April 2026

★★★★★ 5/5

Trustpilot

All staff especially Jane at St…

All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended

J · 16 May 2026

★★★★★ 5/5

Trustpilot

I’ve had the pleasure of working with…

I’ve had the pleasure of working with Kate Martin for the last 10 years. Kate and her team have consistently found me great tenants over the years. Highly recommend!

Julia · 13 April 2026

★★★★★ 5/5

Trustpilot

Thank you to Massy Eslami, Property Manager at Belgrave Square

I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.

Caroline · 24 September 2026

★★★★★ 5/5

Trustpilot

Claire Carter = everything you'd want in an agent

A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed. Thank you, Claire. Agents like you are genuinely few and far between, and John D Wood are very lucky to have you.

Justin · 15 February 2026

★★★★★ 5/5

Google

Alan Maynard at John D Wood has been outstanding. He recently valued my properties in Barnes and was professional, honest, and completely transparent throughout the lettings process. His deep understanding of the upcoming Renters Reform legislation was particularly impressive and gave me real confidence moving forward. I’ll definitely be using Alan again when my properties become available. Highly recommended!

Barry · 5 November 2025

★★★★★ 5/5

Google

Alan and his team did a great job, frictionless experience. Recommended.

Patrick · 5 November 2025

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 1/5

Trustpilot

I rented this apartment for a two-month…

I rented this apartment for a two-month stay. It was a disappointment. Throughout the stay, there were consistent delays in resolving basic matters. Requests often went unanswered and required multiple follow-ups. You should be warned that there is construction in the building next door. The agency and landlord did not disclose this. Most concerningly, despite having departed the apartment months ago and received a report from them that everything was left in great condition, we have still not received the security deposit. It seems that their delays may not have just been bad service but rather bad faith.

Kristina · 5 February 2026

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 1/5

Trustpilot

John D WOOD Battersea Park Road

John D WOOD Battersea Park Road Disingenuous and incompetent. Having engaged JDW to sell a property in Battersea, they were full of promises and , quite frankly, untruths! The Property attracted a buyer quite quickly, and we were assured that the purchaser wanted to complete within a few weeks- 6 . We instructed Solicitors, and they started the work. After being repeatedly assured by JDW that the purchaser was very keen to get the sale completed, after a number of weeks I phoned my Solicitor to ask progress. A phone call was made to the Purchasers Solicitor by ours, and She was told that the fees for searches had not even been paid! No work hard been done. We cancelled the sale, and received a bill for over £2,000 to cover the work involved that we had asked to be undertaken. Lazy, incompetent, doesn't even come close to how we feel about JDW

AS · 27 January 2026

★★★★★ 5/5

Trustpilot

Highly recommended

I wouldn’t hesitate to recommend the Notting Hill team, and especially Paris, to anyone looking for a reliable and proactive estate agent.

Sergio · 8 April 2026

★★★★★ 5/5

Trustpilot

Can Gelirli and his team at the…

Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort. Ivan

Ivan · 26 January 2026

★★★★★ 5/5

Google

Aleksandra looked after my sale immaculately from start to finish. After introducing a buyer, she tracked the process throughout. She liaised with all parties, keeping me informed and making sure there were no delays along the way, all this with good humour too. I would definitely highly recommend Aleksandra and John D Wood.

Liz · 30 May 2025

★★★★★ 1/5

Trustpilot

I wish that I read the reviews prior to…

I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important. Having engaged JWD for a very short time, I’m bitterly regretting my decision. Before tenants were found, I stipulated that the I’ve always directly seen to any issues arising from the tenants regarding the property, that I engage my own contractors. But lo and behold, JDW has taken a “FLOAT “ from the rent received. It’s not possible to contact the person responsible as they only have “SKELETON “ staff working!! Since my engagement with the agency, having spoken with a few people, it transpired that there are quite a few disgruntled people like me who find that the agency doesn’t provide an adequate service.

Marie-france · 29 December 2025

★★★★★ 5/5

Trustpilot

Thank you Paris!

Used the Notting Hill branch and had a smooth experience. Paris was helpful, knowledgeable, and easy to work with.

CHIARA · 9 April 2026

★★★★★ 1/5

Google

Incompetent and rude. We gave nearly 3 months notice that we would be vacating our flat rented through JDW prior to the end of our tenancy. We paid in full through the end of the tenancy despite vacating a month early, and asked that (since we had a two week old infant daughter at the time) they wait to start showing the property until the 60 day window prior to end of tenancy. We immediately had agents from multiple offices emailing, calling and even TEXTING at all hours asking to arrange showings despite making it clear that showings were not to start until the required window. Once showings did start, despite requesting that they block viewings together whenever possible, we would be told to vacate the flat for 30 minutes or so multiple times a day, with no consideration whatsoever for what would be required of us with a newborn baby. There were times when showings were cancelled and we were given absolutely no notice, leaving us to clean up the flat and walk around the neighborhood in the cold with our baby for no reason at all. Prior to leaving, we contacted the office and asked them about changing the utilities out of our name upon moving out (a month prior to the end of tenancy) and were instructed to contact the utility companies directly to do so. Four months after we moved out, we received an email from JDW stating that we owe money for the electric used in the month after we moved out. When we explained that we had actually checked with the office about the utilities, rather than taking responsibility for their mistake, they then accused us of ASSUMING that we could move the utilities out of our name upon moving out and that, although it was their responsibility to arrange for this agreement in writing, they had not done so and we were responsible for payment. We are landlords ourselves and would never put our properties in the hands of such a disorganized, incompetent and unprofessional group of people.NegativeQuality, Professionalism

Lindsay · 27 August 2020

★★★★★ 5/5

Google

From my initial call to the sale of my property the service and care given was exceptional. I was kept aware of everything that was going on at all times. I could ask them anything and they replied immediately. They offered expert advice. Jane was outstanding the ultimate professional her knowledge is phenomenal. And is also such a lovely lady who really held my hand through a very stressful period she did not go the extra mile she ran the marathon! I must also mention Edward who has now left but was also a star. I could not have got through this without them all.

Margaret · 27 August 2020

★★★★★ 5/5

Google

We bought a house through John D Wood's Richmond branch. Jane was wonderful to deal with. Very helpful, honest and responsive and good with the odd bit of advice about what we might be able to do with the home. She has a good blend of warmth and professionalism which made our experience very pleasant from first viewing to picking up the keys. Her team were also very helpful and responsive on the odd occasion she wasn't available. Highly recommended.

Dan · 27 August 2020