John D Wood and Co Lettings Richmond reviews

★★★★★ 5/5

Google

We worked with Tracey to sell our flat in Richmond and we were very happy with the professional service and support they gave us. We had many qualified buyers view our property and as a result we were able to achieve the asking price we wanted. I would definitely recommend, a pleasure to work with.

Dan · 11 October 2023

★★★★★ 5/5

Trustpilot

Sophie has been exceptional with her…

Sophie has been exceptional with her patience, advice and guidance in finding suitable properties to view

Ellen · 16 April 2026

★★★★★ 5/5

Google

We have just sold our flat in Richmond via John D Wood and have been really pleased with all the support we received from the Richmond office. Communication was excellent throughout the viewings and once we had found a buyer plus Tracey and Mark were proactive and great to deal with. Highly recommended.

Bernard · 11 October 2023

★★★★★ 5/5

Trustpilot

Satisfied with the whole process

Satisfied with the whole process. Paris was extremely helpful, available for any questions/concerns and accommodating.

Kristine · 15 April 2026

★★★★★ 5/5

Trustpilot

Tom and his team made letting my…

Tom and his team in the Belgravia office made letting my property a great experience, thankyou.

Hopkins · 7 April 2026

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 1/5

Google

I moved out property TW10 6QH on 26th July. On 10th August, Sousan told me deposit release with account team and will be with me within 3-5 working days. I keep chase them as I still haven’t received anything. On 20th August they are saying this Sousan put incorrect bank detail so it was rejected initially cause the significant delay! But no one contacted me at all unless I ring them chase my deposit ! Which I gave in email is the right. I just don’t know what they are doing those useless people. Why hold other’s money for this long period time earn interest?? And it looks like I still won’t recieve anything back next week. Today is 24th August. Over a month my deposit hasn’t returned. Some serious joke this is!!! This company or this branch just whole lot bollix useless person doing nothing.

Asami · 28 August 2018

★★★★★ 5/5

Google

My wife and I had the pleasure of meeting with Chloe in our quest for a small house to live in. My wife was growing tired of agents not listening to her specifications. One phone call with Chloe and my wife was told there was only 1 house for her. She viewed it and we moved in ten days later! To say Chloe nailed it would be an understatement. She listened, was calm and highly efficient. Chloe is a lovely lady and an attribute to John D Wood,which in turn is a top tier Estate Agents, no surprise why.

Rupert · 28 August 2018

★★★★★ 5/5

Google

I recently had the absolute pleasure of purchasing a flat through John D Wood in Richmond. Right from my first viewing the guys were so helpful, informative, efficient and so easy to deal with. Simon went above and beyond what I thought would be obliging of an agent, he made the process so smooth and for a first time buyer, it was so reassuring to have someone to guide you through the process. I can't recommend both Simon Philp and Edward Hall highly enough for anyone in the area looking to buy or sell a property.

Claire · 28 August 2018

★★★★★ 5/5

Google

We would highly recommend a tenancy through John D wood based on the pleasure of having Armela Shiba as your property manager. Armela has gone out of her way to help us with our tenancy even messaging us out of hours to help us. You would be lucky to have someone like Armela at the end of the phone if you ever had a concern.

Lauren · 12 May 2025

★★★★★ 1/5

Trustpilot

1 star is too much for them

1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include: 1: Letting safety certification (electrical)expire despite being authorised to act 8 weeks previously. 2: Never performing the annual inspections or reporting on the property 3: Failing to send financial reports or accounts for their charges 4: Extremely poor negotiators 5: Failed to report when a tenant was in arears (3 months in arears) 5: Failed to do anything about the arears beyond a few emails- not even to visit the property. 6: Instructed formally by email to send a section 8 eviction notice. A section 21 was sent instead. 7: Refusing to call back or pick up the phone -always in meetings unless I gave a false name when they were oddly available! I am currently seeking legal advice

David · 5 November 2025

★★★★★ 5/5

Trustpilot

Kate is great

Kate is great! Super friendly, knowledgeable and hands on. cant recommend highly enough!

Michael · 10 April 2026

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DD The John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in. It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating. The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common. New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function. The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat. We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed. In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 5/5

Trustpilot

Parsons Green Sale (Daniel Oxtoby, Molly & Adrian)

I've just sold my flat with John D Wood team in Parsons Green. Molly and Adrian made a great impression on our initial meeting and Daniel Oxtoby was excellent in progressing the sale. Daniel's friendly manner and attention to details was great. Daniel kept in regular contact with us and made sure we were up-to-date with events. Daniel's local knowledge and industry experience pre-empted several issues which led to an overall quick resolution. Great service all round from the team. Thank you!

Hamish · 24 October 2023

★★★★★ 1/5

Trustpilot

Go ahead if you want to live through a nightmare

This is with regards to Mr David and Ms Ioana from the Docklands branch. Came home to my flat which had a leaking ceiling and that's where the nightmare started. Was not able to get any help from the agent and had to open my windows to air the carpet floor which was soaked. This was in winter, got infection due to mold from the room. Had multiple people enter my flat, take multiple pictures and videos but nothing was done. Wardrobe was destroyed due to the leaks and several of my own clothing. They did not tell the landlord at all so he was in shock when he found out. All in all took 6 months for the whole issue to resolve, and till the end of my tenancy, the wardrobe was not even fully fitted back in so I lived half a year out of a suitcase. Always impossible to get them on email, and always need to make several phone calls before I can finally get hold of them, and then I am told they were JUST about to call me back. They only treat the landlord like a god and renters like trash. Now I am trying to get my deposit back but receive no replies on email. Absolutely no professionalism. They should be ashamed of their own existence.

Marissa · 18 October 2023

★★★★★ 1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court. Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court. Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026

★★★★★ 5/5

Google

I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas. Highly recommended!

Hayden · 11 October 2022

★★★★★ 1/5

Trustpilot

Bizarre

I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.

Sue · 20 June 2026

★★★★★ 5/5

Google

We bought our first flat with help from John D Wood. Tracey was a great help to us. She was incredibly helpful and always professional. We did appreciate her knowledge and guidance through the process complexities. We wholeheartedly recommend working with the agency - and with Tracey.

Artur · 11 October 2023

★★★★★ 5/5

Trustpilot

Massy Eslami of John D Wood looks after…

Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.

Nicky · 9 September 2026

★★★★★ 5/5

Google

Harriet Winfield is professional, smart and lovely to deal with. More importantly she listened to my strict criteria and managed to find me the perfect property with in a few days of it coming on the market. I can't thank her enough! Also Edward Hall and Jane Marshall are a great sales team, they always kept me informed and did a fantastic job selling my house. I would highly recommend this team

N · 28 August 2019