John D Wood and Co Lettings Richmond reviews

★★★★★ 1/5

Trustpilot

Horrible experience with this agency

Horrible experience with this agency. I am currently living in a 3 bed flat in Fulham where one of the bedroom ceiling has collapsed and for last 2 months the agency has been slow, practically unresponsive and simply rude. They treat tenants with such disdain it’s shocking. Do not use this company

Ify · 14 December 2022

★★★★★ 5/5

Google

Kate and the team were great in organising everything. Well recommended!

Amer · 11 October 2021

★★★★★ 5/5

Google

Just used John D Wood to sell my property in Richmond. They priced the property sensibly and supported the sales process well from front to back. We got firm offers within a few weeks of going live and an offer which stuck within days of this. They are a friendly bunch and work hard. I therefore have no hesitation in recommending them to anyone selling property in the area.

Russell · 28 August 2017

★★★★★ 5/5

Google

I was new to home buying, so didn't know exactly what to expect. The estate agents were very professional and experienced! We were working against tight timescales and busy conditions but they never made me feel uncomfortable and helped me every step of the way! Thank you, Tracey and Zoe!

Renee · 11 October 2022

★★★★★ 5/5

Google

Had a great experience using John D Woods in Richmond! Gabriella from the lettings team was a huge help in my flat search and was very responsive to all my communications. Would highly recommend using this estate agent!

Kelsey · 11 October 2023

★★★★★ 5/5

Google

Simon was always extremely professional and helpful. He had very good knowledge of the housing market in our neighbourhood, as well as understanding the implications of changes in the national market. He always responded promptly whenever we needed to discuss issues. We would recommend Simon and John D Wood to anyone.

John · 28 August 2017

★★★★★ 5/5

Trustpilot

Alessandro Lucatello, John D Wood & Co PROPERTY MANAGEMENT

Alessandro Lucatello, Head of Property Management at John D Wood, does an exceptional job. He always goes above & beyond to ensure my needs & wishes - as a landlord - are met. This includes personally overseeing projects on my property - something he could easily delegate but chooses to see things through for himself. He's amazing - & so are his staff who have looked after me for many, many years now. I can't recommend John D Wood for your Property Management needs, more highly. First class - always!

Billie · 28 October 2022

★★★★★ 5/5

Trustpilot

Selling with JDW Summertown

We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.

Claire · 20 October 2022

★★★★★ 5/5

Trustpilot

Claire Carter (based at the Weybridge…

Claire Carter (based at the Weybridge branch) handled my purchase from start to finish and was exceedingly efficient. I was on a very tight timeline yet she saw no reason as to why we could not complete on time and she held true to her word. She chased deadlines when needs be and kept me informed immediately of any requests for information or any news.I never had to chase her for an answer to any question I had and I hugely appreciated her transparency throughout the process. I cannot recommend her and the agency enough.

C · 7 October 2022

★★★★★ 5/5

Google

Such a positive experience with John D Wood Richmond - Tracey, George and Dominic worked so hard for us and were always kind and professional. Thank you!!

India · 13 April 2024

★★★★★ 5/5

Trustpilot

Claire and Karl from the Sales team at…

Claire and Karl from the Sales team at the Canary Wharf branch of John D Wood both provided excellent support despite slow solicitors on both sides. It required a lot of perseverance!

Harpal · 25 May 2025

★★★★★ 1/5

Trustpilot

Incredibly rude staff

I rented a property that was part managed by John D Wood. The service was just awful - whenever we wanted something done with any urgency, they never responded. As soon as they wanted something, we'd receive really abrupt and quite rude emails demanding that we respond immediately. The tone of all staff was rude and often accusatory. I still have no idea what the landlord paid them for as they didn't manage the property as we dealt with all the maintenance issues.

Isabel · 5 July 2022

★★★★★ 3/5

Trustpilot

Average performance

A recent new tenant who turned out to be very pleasant was found very quickly. The previous Tenancy Find was supposed to be for two tenants in the flat whereas in fact there were three and I was not happy about that.

Sheila · 17 August 2020

★★★★★ 5/5

Google

A massive thank you to Jonathon Manto and the team at John D Wood. We received personalised and professional service all the way through with great attention to detail. My wife, daughter and I are really pleased in our new flat and thankful for the help we received.

Raffi · 29 August 2014

★★★★★ 5/5

Google

Edward and Jack delivered a fantastic result on the sale of my home. I was selling from abroad and they called regularly, kept me updated and were very knowledgeable about the market. We had easy and open communications and it was a pleasure working with them. I would definitely recommend them - especially if you are selling from abroad.

Julia · 28 August 2019

★★★★★ 5/5

Trustpilot

Parsons Green Team

The team were excellent in helping me recently find and move into a property with short deadlines. Nicole was especially helpful in ensuring everything moved quickly and seamlessly. Would highly recommend.

Rich · 23 April 2022

★★★★★ 5/5

Trustpilot

Excellent Experience

John D Wood & Co. recently helped me to sell my property and I found them extremely professional and very helpful. Nothing seemed to be too much trouble and when a storm took down a tree and demolished the hedge, they immediately got a chap along to sort it out.Their communication regarding feedback from potential buyers was superb. I never had to chase them for information and I would recommend them to anyone wishing to sell a property.

Lavina · 8 June 2022

★★★★★ 5/5

Trustpilot

The JDW Chelsea Green sales team worked…

The JDW Chelsea Green sales team worked tirelessly to sell my property in 2020, despite the lockdowns and the pandemic. In particular, I want to thank Robert, Jamie, Sema and Will for their enthusiasm and persistence. Well done!

Evgeny · 23 January 2021

★★★★★ 5/5

Google

I have used John D Wood, Richmond to rent out my property. The lettings and management department are great to work with. Management issues are dealt with efficiently and smoothly and I'm always impressed how quickly they are able to find suitable tenants, over the last 3 years I haven't had a void period. Fantastic.

Tristan · 27 August 2020

★★★★★ 5/5

Trustpilot

I have had consistent help and good…

I have had consistent help and good advice from all those at the Wandsworth office. Shoeni is standout in her knowledge and attitude. Communication has been excellent over the many years I have used them as my letting agent.

Jeremy · 17 August 2020

★★★★★ 1/5

Trustpilot

Dishonourable

After we had our offer accepted Sally Behan in Weybridge called to tell us we had been gazumped. We increased our offer above asking price but were told they wouldn’t sell to us. Turns out when the seller found out our name they decided not to sell to us for ‘personal reasons’When pushed about ‘personal reasons’ she then said that there was actually a cash buyer who offered asking price. That property remained on the market for 5 weeks after that before it said under offer. Friends of mine were able to call and make viewings during this time. Disappointing that a company owned by Skipton Building Society would behave like this. The honourable thing to do would be stop acting for the seller but the commission was clearly more important.

Manish · 15 December 2021

★★★★★ 1/5

Trustpilot

Waste of time

Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.

EM · 27 August 2025

★★★★★ 2/5

Trustpilot

Agent not trustworthy

I was told John D Wood (Primrose Hill) were a well respected local agency with whom I could sell my property, and they seem, on the surface, very professional. But I grew to dread calls from my allocated agent - a smooth talking, cocky young man - he seemed to constantly be on the side of the buyer, not mine. He told a couple of utter lies about offers coming in, he had a total lack of attention to detail, and eventually I ended up moving to a different agency where I had a much more pleasant experience. They may be on prime Primrose Hill high street, and have lovely properties for sale, but do not let that fool you! I just did not trust them. Go elsewhere.

SimonLondon · 21 October 2021

★★★★★ 5/5

Google

We sold our apartment together with Tracey in the Richmond branch and we couldn’t be more happy with her support and guidance throughout the sale. Very professional and friendly.

Frej · 11 October 2023