Stirling Ackroyd Whitton reviews

★★★★★ 5/5

Trustpilot

Excellent Service

Buying and selling has been such a stressful process in the past, but the experience this year with Stirling Ackroyd has been a breeze. I was contacted by Heidi in head office, Heidi offered me a valuation and shared with me factual statics. I was so grateful for Heidi’s advice. Before Heidi called I had not planned to sell my property. I have since achieved a great value for the sale of my flat and bought the perfect house. Heidi put me in contact with a mortgage advisor and Solictor. The team in Sunbury were efficient and confident. I was assigned Sophie to maintain the conveyancing all the way through to completion. I am so grateful for the advise and service. Thank you Stirling Ackroyd.

John · 25 November 2021

★★★★★ 5/5

Trustpilot

Sterling service from Clive & team at Stirling Ackroyd

Stirling Ackroyd are a very professional and friendly letting agent and property management company. In particular, Clive Martin is very responsive and quick to resolve any issues that may occur. He is a reliable communicator between us as tenants and our landlord. Also their network of trusted installers/suppliers to carry out necessary work is highly commended. It makes all the difference to an enjoyable tenancy to know that Clive / Stirling Ackroyd manage the property in such a professional and efficient manner.

Arno · 24 November 2021

★★★★★ 5/5

Trustpilot

Positive

Positive: Professionalism, Quality, ResponsivenessI had an mazing experience renting out my property with Stirling Ackroyd and cannot recommend them highly enough. What a relief! Ghiles was very professional and on it, communication was easy and joyful, I felt looked after and supported throughout and most importantly, it took the team a few hours to rent out my flat above asking price to a lovely person. I couldn't believe my good luck after so many poor experiences with other estate agents. Thank you.

Irena · 23 November 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service!

Excellent! I recently spoke to Georgia from your Lettings department regarding my two bed property, that I am looking to put on let out. It is my first time letting out my property and I did not know what to do or expect. However, Georgia from the Lettings team was extremely knowledgeable about the what the whole process entails and was extremely patient with me as I had a lot of questions. When I decide to let my property out I would definitely go back to Stirling and ask for Georgia as she was absolutely fantastic, her professionalism, knowledge and politeness is a credit to this company. Thank you.

Ayesha · 22 November 2021

★★★★★ 5/5

Trustpilot

This by far has been the best…

This by far has been the best experience with any estate agent I have dealt with. My property had been on the market for 7 months, and previous agents were unable to get it sold. I was recommended Stirling Ackroyd by a work colleague. I got in touch and dealt with Ashley at head office. What a pleasure! She was polite, professional and knew her job as well as the market, inside out! Her advice and knowledge was a great benefit and I can not thank her enough! Her communication was fantastic and I would definitely recommend her and the team at Stirling Ackroyd! I would give her 10 stars if I could!

Cherrelle · 22 November 2021

★★★★★ 5/5

Trustpilot

Great customer service

Firstly where to begin... Marty at head office has been fantastic following my recent valuation enquiry for my property. From the initial call where he explained what was going to happen and actually took the time to understand what my onward plans were, he then suggested registering me as a potential buyer to help with property matches. I hadn't spoken to a financial advisor or solicitor and he was again helpful in explaining the additional services that Stirling Ackroyd offer. Overall the process has been very smooth and resulted in one happy customer. Thank you to Marty and the local team!

Mrs · 22 November 2021

★★★★★ 5/5

Trustpilot

Ellis was really helpful in arranging…

Ellis was really helpful in arranging viewings

Katya · 2 December 2024

★★★★★ 5/5

Trustpilot

Elliot was very patient and helpful…

Elliot was very patient and helpful with all my enquires

Alice · 15 October 2024

★★★★★ 5/5

Trustpilot

Thanks Letizia for always being…

Thanks Letizia for always being responsive (even outside of working hours).I can see how hard you work and i hope that this is acknowledged as you were always going over and above to respond and bring the best outcome on my queries. I have now moved out from the property you manage but wanted to thank you for the support

Eleana · 5 November 2023

★★★★★ 5/5

Google

I highly recommend this estate agent!! Tasnim was very helpful, very kind and professional throughout the whole process. 🌟🌟🌟🌟🌟 for you Tasnim keep it up!! Best estate agent👍

Wasi · 25 October 2023

★★★★★ 1/5

Trustpilot

ONLY helpful BEFORE you sign

The agents were ONLY unbelievably helpful BEFORE YOU SIGN THE CONTRACT. After that they just disappeard. One area manager even tried to violate one clause in the contract, trying to make a view for potential buyers 3 months prior to the end. We reported that we need small fixes for the lights and NOBODY CAME. Horrible service. Complete fraud.

Allen · 19 September 2024

★★★★★ 5/5

Trustpilot

first time that an agency called me back

It was the first time that an agency called me back to discuss a viewing of a property which I am grateful. Rino was an absolute pleasure to talk to as he was polite, friendly and helped me a lot with the process. I definitely felt easier to talk to him as he built good rapport. I will definitely use this agency again!

Vasileios · 4 August 2023

★★★★★ 2/5

Google

Currently selling my house which has been on the market for 13 weeks with no feedback from the agent after viewings. Also when I got someone interested in the property to call them yo find out more about it they didn't even collect prospective viewer details. Very disappointing service

Cathryn · 8 February 2025

★★★★★ 5/5

Trustpilot

We would like to thank Jade Lawlor for her professionalism, high skills and attention to details while helping us in renting the property

We would like to thank Jade Lawlor for great cooperation and helping us to rent the best property matching our requirements. We highly appreciate her help and professionalism in helping us to rent an apartment. Her negotiation skills and attention to details made the process easy and well organised and joyful for us.

Valentyna · 11 March 2024

★★★★★ 5/5

Trustpilot

Ellis was extremely helpful and…

Ellis was extremely helpful and informative!

Lucy · 13 November 2024

★★★★★ 5/5

Trustpilot

Highly professional, respectful agency

Sandra was extremely professional, respectful and pleasant to deal with. I was undecided about selling our property, and Sandra has been extremely patient throughout, calling me just the right amount to stay updated. Because of the market, I chose not to sell at this time, but I was so impressed with the way that Stirling Ackroyd went about their business, they'll be the first port of call when I do.

Andy · 15 November 2022

★★★★★ 3/5

Trustpilot

Karina Selway review

Karina has been a great Property Manager and helped us out when we have had sticky situations and always comes back in a timely manner and is supper-friendly and helpful (the 3 stars are not for Karina - she is more 4.5).

Andrea · 24 May 2022

★★★★★ 1/5

Trustpilot

Stirling Ackroyd - DAY TIME ROBBERS

Stirling Ackroyd is a terrible estate and letting company. To be exactly accurate, Clive Martin is the worst when it comes to them lot. The check in and check out inventory matches with of course the additional normal wear and tear but he will force you to pay for it. What he is doing is called Day Time Robbery.Metro Central Heights Vantage Building is known for having black moulds due to the windows' inability to block moisture as the building is old but he will say that the moulds needs to be cleaned despite the moulds being already absorbed into the laminate. He will charge you for that. Again, Day Time Robbery. There are too many to mention when it comes to how bad Stirling Ackroyd is. I mean Stirling Ackroyd may be a good company but the people working for it are just too terrible especially Clive Martin. I don't understand why he is still there working for Stirling Ackroyd but if the workers are like that, the company must be bad too for retaining these kind of people, right?My advice to all is this: Avoid Stirling Ackroyd. There are better Lettings and Estates companies out there. If you see Clive Martin in the paperwork, information etc, better cross the road and go for the competition. Stirling Ackroyd is just bad.

Brad · 3 June 2021

★★★★★ 5/5

Trustpilot

Can't recommend enough

I recently sold my house through Stirling Ackroyd Estate Agent’s Hybrid Head Office team. Rino, Ant, Adnan, Rhys and Matt were all incredibly helpful and knowledgable and, as a first time seller, they guided me through the entire process and were always there with any questions I had along the way. Above all, they were able to sell my house at a great price, I can’t recommend their services enough

Natasha · 2 November 2022

★★★★★ 5/5

Trustpilot

Rino you're a Star 🌟 thank you

Rino from head office assisted me today with my enquiry. He was very professional and patient which are two things I admire when it comes to customer service. I am very grateful 🙏 for the assistance, taking the time to explain key things about buying me new home. I am vwry new to this.Absolutely amazingThank you Rino 😊 🙏 You're a 🌟

Vanessa · 22 June 2024

★★★★★ 5/5

Trustpilot

Rebecca Heslam has been looking after…

Rebecca Heslam has been looking after our flat for many years. She is always available if we have any queries and is quick to let us know if the tenant has any issues which we then try to resolve promptly. Rebecca is competent, reliable, always polite and very easy to talk to.

Tracey · 28 February 2024

★★★★★ 5/5

Trustpilot

I want to say thank you to James Ovekuti

I want to say thank you to James Oyekuti i arrange for a viewing a flat in Kensington and less than a week we exchange contracts and handle the keys to me.He is been very helpful and very good communication.All the best and i will defiantly recommend to my friends in the future .

Kostas · 13 January 2024

★★★★★ 5/5

Google

Ruby and Honor couldn't have been more amazing at helping us secure a property

Oscar · 16 January 2026

★★★★★ 1/5

Trustpilot

AWFUL - JESSICA LEBBA

AWFUL. Would give 0 stars if I could. I will never rent with them again. Jessica Lebba was our property manager and was completely useless. Took ages to respond to emails/didn't respond at all. Repairs either weren't carried out or took forever to be completed. Our balcony door was broken when we moved in and it took almost a year to fix (was fixed 2 weeks before we moved out), despite the multiple promises to repair it when we moved in, meaning we froze during the winter with a constant draught and minus degrees, meaning our heating bills were sky high. We had horrible broken beds which took a month to replace so we had no sleep for the first month of the tenancy. The ensuite toilet was also broken and despite many attempts to get Jessica arrange a contractor to fix it the repair was only done when the other toilet broke months later during lockdown leaving us with 0 functioning toilets. Stirling Ackroyd falsely advertised the flat with a roof garden which we found out we had no access to when we moved in. They are now trying to blame us for damage that was caused by previous tenants and was evident in the check-in inventory, despite our efforts to keep the flat immaculate and leaving it in better condition than it was when we moved in. I could go on but I don't want to waste any more of my time on them. Honestly AVOID AT ALL COSTS.

I.M · 15 February 2021