Stirling Ackroyd Whitton reviews

★★★★★ 1/5

Trustpilot

Among the worst for service - not recommended

Among one of the worst estate and lettings agents I have ever come across. As a landlord the most important thing is to have proper vetting of proposed tenants. Stirling Ackroyd managed to find a tenant which passed their 'stringent reference check', which of course you pay for - but it turns out after the contract had been signed, that there were multiple red flags. They then denied any responsibility for the poor quality check. Then is the responsiveness - it takes about a week for them to reply to an email, and they rarely return phone calls. Despite paying for a fully managed service, it's often up to me to chase the rent - only when you email / try to call them to ask where the rent is, do they then realise you're owed arrears. This is tip of the iceberg. I am looking to sell the property, as well as buy a few more, but there is no way I am using them.

Sony · 2 February 2021

★★★★★ 5/5

Trustpilot

5 Star Rebecca

Rebecca is always responsive, cheerful, helpful and willing to roll her sleeves up. I have had a few tricky tenants recently, who have not been honest or respectful and Rebecca has helped me resolve issues and achieve the desired outcome. She's a competent and knowledgable property manager and can be recommended.

Adrian · 26 February 2024

★★★★★ 5/5

Trustpilot

Ellis was very helpful and patient

Jake · 12 October 2024

★★★★★ 5/5

Trustpilot

Tajiah and her team in Mitcham

Tajia and her team in the Mitcham branch were incredibly helpful and kept us updated regularly on all that was happening. Tajia was brilliant at understanding the complexity of our situation in renting out our property. We managed to get all the remedial works done on time and get the property rented out at a better price then we had original bargained for. Would definitely recommend using Tajia and her team at Stirling Ackroyd again.

Arti · 23 November 2021

★★★★★ 5/5

Trustpilot

Great Service and Follow up

Rino Russo was fantastic professional. Arranging surveys , valuation and finding a good tenant really on time . We bought property and was in process of refurbishing, he was following up the whole process and manage to find a right deal . Had many offers from other agents but chooses Stirling Ackroyd because of Rino & Chantelle service 👍🏽

Tarsam · 31 July 2023

★★★★★ 5/5

Trustpilot

Good renting experience

I rented a property through Stirling Ackroyd for a year and the property was managed by Rebecca Haslem. My experience throughout was very smooth. Rebecca was always quick to respond to all my questions and queries. I did not face any issues with either the tenancy or the move procedures.

Meha · 27 February 2024

★★★★★ 5/5

Trustpilot

First class service from Rebecca

Rebecca Heslam has managed my property for 4 years, before Stirling Ackroyd took over the agency she then worked at. She has been amazing, attentive and super responsive. There were some issues during lockdown with a tricky tenant, and she was really informative and helped me through a difficult time.

Jo · 26 February 2024

★★★★★ 5/5

Trustpilot

Great Team!

I contacted Harrisons in August last year and Rebecca Heslam has been my main point of contact since. The process of letting my property was flawless and she has been very helpful throughout. Rebecca and her team have been nothing short of amazing and I would highly recommend Stirling Ackroyd (who have purchased Harrisons since). Highly professional and knowledgeable team, always on hand to make the landlord and tenants experience stress free.

Mrs · 14 April 2022

★★★★★ 1/5

Trustpilot

Shambolic

I’m letting a house through Stirling Ackroyd & paying 9% of the rent in management fees. For this I spend days on end chasing them to even reply to an email.The ‘carefully vetted’ tenants they found are trashing my house. I raised this with them 3 weeks ago & they gave the tenants 2 weeks to clean the place. When this deadline had expired I chased the agent to follow up - there then followed 7 days of me calling them but the property manager still did not respond to me or the tenants. The deadline they set is meaningless: why should the tenants have any respect for my property when the agent clearly doesn’t?After 8 days without reply, at 9am yesterday I called Stirling Ackroyd to raise my concerns with Natalia who manages the property management team and was told she’d call me back. She still hasn’t bothered to call me.I used to manage this house myself & got an agent in to lighten the load. Using Stirling Ackroyd has resulted in even more time, hassle and stress for which I’m paying them hundreds of pounds per month. They’re a complete shambles.

RE · 24 February 2023

★★★★★ 5/5

Google

ruby was great in helping me in my property search! she was always there to help if i had any questions throughout the whole process!

Vin · 22 September 2025

★★★★★ 5/5

Google

I cannot thank the team enough for helping with our,at times,very difficult sale. Sharon,.Richard and especially Chris Menzies have been absolutely fantastic throughout, always there with good advice and support even for our buyer. We cant thank you enough for all you have done.PositiveResponsiveness, Quality, Professionalism, Value

Sue · 25 October 2020

★★★★★ 5/5

Google

This is the first time that we rent with Townends we are extremely happy with the outcome. Both Daria and Aaron were amazing and assisted us with the transition into a better and most suitable property. I definitely recommend Townsend Estate as a letting company! Thank you for your help.

Francisco · 26 October 2019

★★★★★ 1/5

Trustpilot

Tenant beware, unprofessional agency

Tenant beware - unfortunately after a decent lettings process with Melissa, the move-in and management since have been terrible. There were a number of issues upon move-in with no response from the company including regarding statutory obligations (appliances not working, pest problems, unsanitary conditions, mould), with only a "we are understaffed due to COVID". This is ridiculous given managed lettings is the only part of the company with guaranteed recurring income. Just as one example, I have not been able to sleep a single night and have resorted to sleeping in the lounge due to a loud, broken fan in the bedroom. It took 1.5 weeks before Stirling Ackryod (Sarah) finally scheduled an engineer visit. Now the day before the visit when I called the contractor to confirm (after 4 emails asking for the contractor details), I have been told the appointment was never made.

Stacey · 6 July 2020

★★★★★ 5/5

Trustpilot

Great estate agency

Great estate agency; very polite, professional and helpful in their approach. Estate agent took his time in explaining the process and made a valuable recommendations to me. I didn’t feel pushed or rushed in making any decision which is very unlikely to other estate agencies we came across lately.. Thank you for your great service! much appreciated

Mrs · 18 July 2024

★★★★★ 2/5

Trustpilot

House buyers survey

House buyers survey done to a very low standard. I feel nothing had been pointed out that that we had not seen. Lots of recommendations to bring in other contractors. After getting the keys to property and spending a few hours in the property my untrained eye cracks in brick work as one example. If this is the industry standard it is a complete waste of money.

Ryan · 5 January 2024

★★★★★ 5/5

Trustpilot

Great Company

Great Company From start to finish Finding tenants was easy Dora and Jessica were the ones that connected with me and my wife on professional and personal level.More importantly We have been listened and we have received right support all the way through to finding the right tenants for usWould Highly recommend to anyone

Plavi · 26 October 2023

★★★★★ 5/5

Trustpilot

Thank you

Thanks to Joel; very professional and helpful service

Gordon · 2 August 2024

★★★★★ 5/5

Trustpilot

Thank you so very much

Thankfully, selling my property was nothing but an easy, smooth sailing process. I have never worked with Stirling Ackroyd before and I would have no hesitation in recommending them. I initially spoke with Freddie, from their central team, who gave me advice on the current market and the best things to do with my property, he was phenomenally helpful with brilliant customer service skills. Thank you to Freddie and all at Stirling Ackroyd.

Sautino · 25 November 2021

★★★★★ 5/5

Trustpilot

Efficient work from Clive Martin at SA

We noticed we had faulty appliances and we contacted our property manager Clive Martin from SA about it. Clive organised a contractor to come identify the problem the next day and the faulty appliances were replaced in no time. Clive was extremely helpful and swift in his actions, which made our life easier in a difficult situation. We find him an excellent manager who is easy to reach and efficient.

Kamilla · 11 March 2022

★★★★★ 1/5

Trustpilot

Please read before renting through Stirling Ackroyd

⚠️ PLEASE READ THIS BEFORE RENTING THROUGH STIRLING ACKROYD.

Amin · 16 September 2026

★★★★★ 5/5

Trustpilot

Finding my dream family house

I have received a call from Ashley Kopti about a viewing request that I have submitted online, I was very happy of her swift follow-through and her professionalism in understanding my particular requests. She has taken my details, requirements and would be helping me finding my family dream house based on these details! So happy and relieved of this call. Thanks Ashley

Paula · 2 February 2023

★★★★★ 5/5

Trustpilot

First time buyers experience

We are on the process of buying a property sold via Stirling Ackroyd. Spencer de Jonge has been our main point of contact, so far we are happy with the process.Overall:- Polite when showing us around, not pushy- Good at responding to emails- Did try to get us validated by their own mortgage advisor, but we had no issues when we decided to proceed with our own.

Pedro · 19 July 2022

★★★★★ 4/5

Trustpilot

Natalie David from the Byfleet office…

Natalie David from the Byfleet office was very good in a very difficult situation. She always replied to my emails promptly, was always polite and patient and was the only one who gave us confidence that something would be achieved and followed through with. We were not at all pleased with the service from Stirling Ackroyd, but would like thank Natalie for everything she did to help us.

Deborah · 31 May 2022

★★★★★ 1/5

Trustpilot

Warning: Shady Tactics Ahead!

Warning: Shady Tactics Ahead!Writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing no respect. They also use manipulative tactics to push buyers into overpaying. Save yourself the trouble and avoid Stirling Ackroyd!!!

Dan · 21 February 2024