5/5
TrustpilotProfessional property management from Aimee Croucher
Aimee Croucher is a professional and efficient property manager.
Trusted Agent profile · Richmond upon Thames
Stirling Ackroyd Twickenham reviews in Richmond upon Thames
★★★★★
1,539 reviews across 3 platforms
25 London Road, Twickenham, TW1 3SX, Richmond upon Thames, TW1 3SX
Stirling Ackroyd's office in Richmond upon Thames, at 25 London Road, is rated 4.4 out of 5 across 1,539 reviews on three platforms, including 189 Google reviews rated 4.7.
189
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,314
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWe had a great experience with Morgan…
We had a great experience with Morgan and Rodney from the Twickenham branch on the purchase of a property. They provided regular updates and were always available if we had any questions. Very friendly, professional and supportive throughout the whole process. Thank you for helping us buy our first home together!
5/5
TrustpilotVery helpful Property Managers
The service I have received from Stirling Ackroyd has been amazing. They were very helpful and answered all my questions. After we had moved in we found some issues and reported it to the property manager, they arranged for someone to come and fix this within a few days.I dont think I will be using another agent going forward.
5/5
TrustpilotWas recently i touch to get a valuation…
Was recently i touch to get a valuation and discuss some options. Every person i dealt with was very helpful informative and above all, honest. Also did not come across ‘pushy’ as other agents in the past have. Will definitely be going back in the near future.
5/5
TrustpilotMy experience with Stirling Ackroyd has…
My experience with Stirling Ackroyd has been second to none! Taija Bryan from the Mitcham branch ensured that I was kept up to date with any changes and made the process completely stress free for me and my family within the short space of time we had to move. Very grateful for Taija, she is a credit to the company
5/5
TrustpilotGavin Pinto (lettings director) and his team Michaela
Gavin (lettings director) and Michaela who work here are the nicest and most hard working people in the industry. I'm happy with my property. I'm not from this country, just recently relocated here, Michaela helped me with all the tiniest questions and requests and she did everything in lightning speed.Ask for Michaela Clark Norton if you want someone that cares.
5/5
TrustpilotBig thanks to Abby Gooptu from the…
Big thanks to Abby Gooptu from the renewals department. Always quick to respond and renewals process went smooth and without a problem.
5/5
TrustpilotAn expert lettings team
The team (I was mainly working with Victoria and Dene) were very responsive and helpful whenever I needed help or had any questions. Many thanks for your expertise in finding new tenants so swiftly.
5/5
TrustpilotWorked along side Liam Gaffey who was …
Worked along side Liam Gaffey who was absolutely amazing in assisting me on pushing matters through. My experience of all agents at Stirling Ackroyd as been enjoyable and would most definitely work with them again and use them myself!
Agent replied · 22 October 2024
Thanks for the compliment Reema
5/5
TrustpilotThank you Saffah
Hello, Through a few difficult moments Saffah Maryam (my apologies if the spelling is incorrect). Has been amazing. Always checking if things have been done, and following up in good time. It took a very long time to resolve my issues. But at no fault of Saffah. Who again, was amazing. So a big thank you there.
1/5
TrustpilotNon responsive and not helpful at all
As a tenant renting a property with no hot water at all, and they never provide fix and I literally need to boil water from stove for taking a bath, they are not treating tenant as human being these companies should get closed down immediately, if you are tenant never choose for renting any property managed by this agent
5/5
TrustpilotAddlestone Shop
Toby Wilkinson is an asset to the firm, thank you Toby.
5/5
TrustpilotQuick and comprehensive service from…
Quick and comprehensive service from the agents especially Adam
5/5
TrustpilotHome survey - detailed and explained by phone.
Very efficient admin from Amie, and a detailed survey by Mike , with very good pre and post survey discussions. Clear and succinct report. Mike took extra time to explain technical and detail points to me in terms I could understand. Thanks
5/5
TrustpilotMuch better
We are so happy to have changed over to Stirling Ackroyd from our previous estate agent. They are so much better and more efficient. Emma Hawes whom we've been dealing with, is extremely quick in replying to our emails, at offering advice and keeping us informed. Thank you. It certainly makes being a landlord less stressful!
5/5
TrustpilotReal professionalism
Rebecca has helped us in a very difficult situation and has been excellent throughout. She has shown true professionalism and attention to detail. I don't know what we would have done without her.
5/5
TrustpilotExcellent Estate Agents
Having exprienced a really bad Estate Agent in the past - it was a really refreshing to work with Nick Mayhead, who sold our property within a day of going with Stirling Ackroyd. It was a really smooth process, which Nick guided brilliantly advising us on what to push on and what to not worry about.
5/5
TrustpilotVery helpful and refreshing
I had a very good discussion with Isaac on the phone about the current market and what would be best for me when selling my property in Surrey. He was very helpful and gave me a lot of advice to think about. People like him reinstate my trust in estate agents
5/5
TrustpilotProperty Management - Clive Martin
I have worked with Stirling Ackroyd property management department for 13 years now carrying out their inventories. I have always found them extremely easy and pleasant to work with. Clive Martin in particular is very thorough and professional and I would not hesitate to recommend him to look after your property. Keep up the good work Clive!
5/5
TrustpilotSA Borough High St - Highly Professional Team
SA Borough High St Team have managed our flats since 2002, Clive Martin the Property Manager has always been professional, reliable and efficient in dealing with any issues that arise. We recently sold a property and Reece Waller acted for us and did a great job. I have no hesitation in recommending the team to prospective Landlords.
5/5
TrustpilotVery Good Flat Managing Agent
I've delt with this organisation as Building Manager namly the Property Manager Rebecca Heslam. She was very responsive to a leak issue from a flat managed by Stirling Ackroyd and the issue was resolved quickly. This was great in a world were some property manangers are very unresponsive issue effecting the building a property is in.
4/5
TrustpilotWe have recently completed renting a…
We have recently completed renting a property through Striking Ackroyd and despite the fact that is was during the Christmas period, it went as smoothly as possible!Every question was answered and both myself and my partner were completely satisfied with the process! Our agent was Nelsson Poku and he was an absolute star! Thank you again
1/5
TrustpilotTERRIBLE TERRIBLE
Used this company for years- as soon as the original founder James goff died it was sold to Nick dunning associates- they are a bunch of con artists. Dishonest bullys! rubbish employers too I hear from ex employees!! Treated me like c**p, disrespectful management team! Long standing clients are not welcome it seems! We will take our business elsewhere.
5/5
TrustpilotExcellent service received
I thoroughly recommend RINI ROSSO who has been very helpful in my enquiries regarding my property in E1. he has not been 'pushy', but very polite, and rings back when he says he willI would recommend Stirling Ackroyd as a company, and in particular, RINI.Anne C. Wood
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
