Stirling Ackroyd Twickenham reviews

★★★★★ 1/5

Google

Sterling Ackroyd, Twickenham. I am extremely dissatisfied with my experience with Sterling Acloid Agency. We booked a rental property and paid the advance in good faith. Due to unforeseen circumstances, we informed the agency well in advance that we would not be proceeding, with more than 45 days still remaining before the tenancy start date. Despite this significant notice period, the agency has failed to process a refund of our advance payment. There has been a clear lack of accountability, poor communication, and no transparent update on when or if the refund will be returned. Holding on to a customer’s money despite being given ample notice is highly unprofessional and unacceptable. This situation has caused unnecessary stress and financial inconvenience. Based on this experience, I would strongly caution others to be extremely careful before making any upfront payments and to ensure refund terms are explicitly confirmed in writing. If this matter is not resolved promptly, I will have no choice but to escalate it further. I expect Sterling Acloid Agency to act responsibly and return the funds without further delay.

BADEN · 2 April 2026

★★★★★ 5/5

Google

I’ve recently started viewing properties with this agency, and the experience has been outstanding so far. Booking viewings can often be a headache, but they made everything incredibly easy and professional. A huge thank you to Ara, Honor, and Emily, who were absolutely marvelous. They were punctual, extremely knowledgeable about the properties, and took the time to listen to exactly what I’m looking for. Their warm and friendly approach really sets this agency apart. Even though I’m still in the search process, the level of service I’ve received makes me feel very confident. If you want a team that treats you with genuine care and professionalism, I highly recommend them!- Pedro

Pedro · 2 April 2026

★★★★★ 5/5

Google

I had a fantastic experience with Ruby while searching for a new home. From the very start she was incredibly welcoming, professional, and genuinely helpful. Ruby made the whole process feel easy and stress-free. She was always efficient, quick to respond, and very easy to contact whenever I had questions. What really stood out was how attentive she was, she took care of all my requests and made sure everything was handled smoothly from start to finish. I’m really grateful for Ruby's support through the process.

KC · 16 March 2026

★★★★★ 5/5

Google

I’ve had a great experience with Emily Ofield and Honor at Stirling Ackroyd. They have both been incredibly kind and professional throughout the process so far. During the property viewings, Emily made me feel comfortable and took the time to answer all my questions thoroughly. Their support and reassurance really makes a difference. Thank you both for your excellent service.

Paul · 26 March 2026

★★★★★ 5/5

Google

I had a great experience with this company when renting out my property. They were professional, responsive, and made the whole process smooth and stress free. Communication was excellent throughout, and everything was handled efficiently. A special thanks to Honor, who was incredibly helpful, friendly , kind and professional. I’d definitely recommend them to anyone looking for a reliable service.

Elahe · 19 March 2026

★★★★★ 1/5

Trustpilot

Awful company. Severe lack of professionalism and etiquette.

Awful company with a severe lack of professionalism and etiquette. We purchased a property through this agent, and their rudeness, constant threats, unprofessional emails, false accusations, and overall treatment of buyers are terrible. When raised with their area director, our email was ignored. In addition, their description of the property was inaccurate and they refused to hand over the keys on the day of completion, forcing us to go to the property and speak to the previous owners directly. I would never use or recommend this company. They turned what should have been an exciting period into a more stressful, anger-inducing experience. To add, they even contacted our estate agent and criticised us, the buyer, referring to us as liars. I have reported their actions to the Property Ombudsman.

Tom · 12 August 2026

★★★★★ 5/5

Google

Had a very smooth and pleasant experience while searching for a new home. Ruby has been very kind to thoroughly show us some of the best houses on the market and helped us revisit our favorite property 3 times so that we can get some measurements done. Thank you!

Konoe · 16 March 2026

★★★★★ 5/5

Trustpilot

Very impressed and highly recommend.

We sold our house via the Egham team last year. Mark, who is the Regional Manager, and Harry who was our Sales agent were both excellent, very professional. We had three valuations and Stirling gave us the highest of the three. Normally the advice is to not just go with the highest price, but Mark, Harry and Ben who came to see the house, all genuinely had such enthusiasm and confidence in finding us a buyer, we took the leap. They did not disappoint and we sold for just 5k under our asking price, far more than we expected. Harry kept in regular contact and always called me back if he was out of the office. If you are selling in the Egham area I would highly recommend Stirling Ackroyd over the other prominent agent in the area who did not even bother to to call us back after their much lower valuation.

Smilerswife · 22 March 2026

★★★★★ 1/5

Trustpilot

Never again

There were a few shining stars. On the whole - awful. So many problems -I was meant to thankful for. them doing their job. I'll never do business with them again.

ALCOHOL · 2 July 2026

★★★★★ 5/5

Google

I called estate agents to find a new property & I called Stirling Ackroyd on one Saturday morning. I spoke to Jonny & from start to finish of our conversation, it was a pleasure. He was so amicable, friendly & helpful. He is a people person. Just a big thank you to Jonny!! I actually did find a property through a different estate agent that suited my requirements better.

Lyn · 9 August 2025

★★★★★ 5/5

Trustpilot

Letting agents

We’ve had Stirling Ackroyd as our letting agent twice and they never disappoint. They are very reachable and easy to work with. Briana is the best property! She replies promptly to our emails and always has answers with our questions. All that we need fixing in our flat, she sorts it out immediately. We are very happy to have worked with her from beginning till the end of our tenancy!

Arrianne · 29 April 2026

★★★★★ 5/5

Trustpilot

Darren Lowles - Simply the best

Let me start with Claire Donaldson. I loved her honesty in terms of marketing my property, and I truly think her input was a major benefit of the success of my house sale. Now let’s get to the star of the show, Darren Lowles. He was simply the best. Darren was responsible for showing potential buyers round, his ability to respect my wishes during viewings ( shoes off on entry, no photos without my permission, etc) was always perfect. We always had such a good banter each time we had to communicate with each other. I was genuinely sad when I knew our communication would end. Thank you Darren for making my selling experience as stress free as possible. In the words of Tina Turner “Your Simply The Best” 🤩

Paula · 16 January 2026

★★★★★ 1/5

Trustpilot

Holding Deposit without reason

We were in a non-deposit scheme, and opted for leaving it. The company accepted our deposit, but at the end of the contract, they retained the money equivalent to as if we were to keep paying it. They recognize that it was a mistake, but after 3 months, there is no payment still. Every time we go there they say that they will solve it, but never happens.

Guilherme · 15 August 2026

★★★★★ 1/5

Trustpilot

I would say this is the worst agency in…

I would say this is the worst agency in my whole life with whom I have to deal. We rented an apartment 5months ago. The condition in which apartment was given to me was inhabitable. There was mould dampness all over the apartment. Inventory was not even provided as promised. There agent lied to us on so many levels, and when we raised complaints they were ignored as it was verbal discussion.

Arshiya · 11 March 2026

★★★★★ 5/5

Google

Ruby is an amazing person. We were so stressed about moving and finding the correct place to live with our family but dealing with Ruby was a positive experience, she has an exceptional market knowledge and is proactive in communicating …

Sharmeen · 16 February 2026

★★★★★ 5/5

Trustpilot

Our experience with this Surveying…

Our experience with this Surveying Company was excellent. Not only did they do the survey quickly, but the report was emailed to us within 2 days. The Surveyor (Jeff) did a very thorough survey and we couldn't have been happier. Thank you very much - we would recommend you to anyone wanting a survey.

Clive · 17 June 2026

★★★★★ 5/5

Trustpilot

A good job well done…

Anthony Wilkinson-Denny and his team have been absolutely brilliant handling the sale of my flat. The communication from start to finish was clear and timely. It was a difficult and stressful time due to unavoidable circumstances but Anthony saw us safely through to completion. Thank you.

Lesley · 8 August 2026

★★★★★ 5/5

Trustpilot

Sold and bought our properties with… Sterling Ackroyd at the Egham branch

Sold and bought our properties with Stirling Ackroyd at the Egham branch,I really can’t praise them enough, from Day 1 Mark was at our property explaining everything in great detail. kind friendly and Very helpful. Then it was Harry who again was so helpful friendly that we dealt with mostly, very professional, he really was on the ball and nothing was too much trouble for him. He Mostly looked after us all the way through it .He was always willing to go above and beyond to help us in anyway.Every time I phoned I was greeted with a friendly and helpful approach.The sale of the property and the buying of our new property was made so much easier by having the trust in these guys. I never felt anything was too much trouble for them.Also Ben Was a delight to speak to and very professional.Johnathan again, was very professional and assertive and reassuring.What a great team, I highly recommend sterling Ackroyd and these guys made our experience as stress-free as possible.Can’t thank them enough.

Mrs · 14 October 2024

★★★★★ 5/5

Trustpilot

Alex was amazing

Alex was amazing. Gave me tremendous insights and guidance regarding the properties. He showed me the property and personally assisted me throughout the process. That had been really helpful. He was also very approachable and friendly. Great work!

Yugam · 5 September 2026

★★★★★ 5/5

Trustpilot

I had a very pleasant experience with Stirling Ackroyd

I had a very pleasant experience with this agency, they were attentive from the beginning and were very communicative, even in my abrupt departure due to unforeseen circumstances they were very helpful in handling the process to ease my transition. Alaa was very responsive and had a very helpful attitude that made it very easy during my stay.

Salma · 2 April 2026

★★★★★ 5/5

Google

It was quite by chance that i went in to Stirling Ackroyd in Twickenham, having arrived in the UK from France only one week before my visit. WELL, i was greeted by the adorable Ruby Franklin who turned out to be not only adorable, but knowledgeable efficient, caring (I am a very old lady) and she found me a fabulous flat JUST where i wanted it. I moved in today, in the rain, but i popped in to see Ruby and she lent me an umbrella ! I am so grateful for all her help and i can highly recommend Ruby and Stirling Ackroyd for your property needs.

Jules · 1 September 2025

★★★★★ 5/5

Trustpilot

Sheldan Bechie was the best

Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Mie · 26 June 2024

★★★★★ 5/5

Trustpilot

We have lived in a flat managed by…

We have lived in a flat managed by Stirling Ackroyd for a year and a half. Our property manager David Umney has been great. Luckily we have not had to contact him often, but whenever we have had an issue David and team have been super helpful and professional.

Tim · 21 May 2026

★★★★★ 1/5

Facebook

I kept getting calls every couple of weeks from their contractors about when they can visit to have the shower clip fixed. Apparently, the shower head is dangling. so, I answered, I have reported nothing, nothing needs to be fixed. This went on for months. Then, one day, another contractor called about Distribution pipes should be insulated. I said, no need, we can't wait to move out in a couple of months. Then the agent who's managing the protest E-mailed, "We need to arrange a quote for the work to proceed, in order for the Legionella report to be completed." I thought, they are not going to give up, are they. so, booked it. I waited half a day until 12noon, when I should be at work. Engineer comes in, he was waiting for me to tell him what needs to be fixed. so, he looked at boiler, nothing needs insulating. he popped into bathroom, shower heads are fine. there was nothing to fixed, so he left. That has been a real waste of time for both of us. I disappear half a day of work, that looks soooo good for me. THANKS STIRRING ACKROYD. I would never used them again, even if I have nowhere to live!

Cannie · 11 April 2024